Job Title: Customer Relationship Executive (CRE) Location: Simple Energy Store, Vennala, Kochi Company: Simple Energy – India’s highest-range electric scooter with high torque Experience: Freshers or experienced candidates can apply Salary: Good salary package + incentives Job Description: We are looking for a proactive and customer-friendly Customer Relationship Executive (CRE) to manage customer interactions for both Sales & Service . The candidate will handle inquiries, follow-up calls, service appointments, and ensure customers have a smooth experience at the store. Key Responsibilities: Handle incoming customer calls and inquiries Make follow-up calls for test rides, bookings, and service reminders Maintain good relations with sales and service customers Assist customers visiting the showroom/service center Coordinate test rides, service appointments, and delivery updates Maintain customer database and update CRM Address basic customer concerns and escalate when required Support the sales and service teams with documentation and communication Requirements: Freshers or experienced candidates can apply Good communication skills (Malayalam + basic English) Pleasant attitude and strong customer-handling skills Basic computer knowledge (MS Office / CRM) Ability to handle calls professionally Interest in electric vehicles is a plus Benefits: Good salary package Incentives based on performance Training provided Friendly work environment Career growth in sales and service operations Job Type: Full-time Pay: ₹8,948.75 - ₹27,204.67 per month Work Location: In person
Oversee and manage the entire service department , ensuring smooth daily operations and high-quality customer service. Monitor and coordinate technician activities , ensuring timely diagnosis, repair, and delivery of electric scooters. Handle customer complaints, queries, and service-related escalations , ensuring customer satisfaction and retention. Maintain service records, job cards, warranty claims, and periodic reports as per company standards. Ensure availability of necessary spare parts , coordinate with parts department and vendors for timely procurement. Implement service process improvements , conduct training for technicians, and ensure adherence to safety and quality standards. Achieve monthly service targets , plan promotional service camps, and support overall business growth of the showroom. Job Type: Full-time Pay: ₹17,396.53 - ₹43,189.93 per month Work Location: In person
Diagnose and repair electric scooters, including battery, motor, and electrical system issues. Perform routine services, periodic maintenance, and troubleshooting as per company standards. Maintain accurate job cards, service records, and follow proper service procedures. Conduct test rides after repairs to ensure vehicle performance and quality. Coordinate with the Service Manager and parts team for required spares and smooth workflow. Assist customers with basic service-related queries and ensure timely delivery of serviced vehicles. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Work Location: In person