Customer Relation Executive (F)

Job Title: Customer Relationship Executive (CRE)

Location: Simple Energy Store, Vennala, Kochi
Company: Simple Energy – India’s highest-range electric scooter with high torque
Experience: Freshers or experienced candidates can apply
Salary: Good salary package + incentives

Job Description:

We are looking for a proactive and customer-friendly Customer Relationship Executive (CRE) to manage customer interactions for both Sales & Service. The candidate will handle inquiries, follow-up calls, service appointments, and ensure customers have a smooth experience at the store.

Key Responsibilities:

• Handle incoming customer calls and inquiries
• Make follow-up calls for test rides, bookings, and service reminders
• Maintain good relations with sales and service customers
• Assist customers visiting the showroom/service center
• Coordinate test rides, service appointments, and delivery updates
• Maintain customer database and update CRM
• Address basic customer concerns and escalate when required
• Support the sales and service teams with documentation and communication

Requirements:

• Freshers or experienced candidates can apply
• Good communication skills (Malayalam + basic English)
• Pleasant attitude and strong customer-handling skills
• Basic computer knowledge (MS Office / CRM)
• Ability to handle calls professionally
• Interest in electric vehicles is a plus

Benefits:

• Good salary package
• Incentives based on performance
• Training provided
• Friendly work environment
• Career growth in sales and service operations

Job Type: Full-time

Pay: ₹8,948.75 - ₹27,204.67 per month

Work Location: In person