Service Manager

Service Engineer – Mumbai

Role Overview

Service Engineer

Key Responsibilities

1. Installation & Maintenance

• Install endoscopy and surgical equipment at customer sites as per manufacturer standards.
• Perform

  Periodic Maintenance Service (PMS)

  ,

  Annual/Comprehensive Maintenance Contracts (AMC/CMC)

  , and routine performance checks.
• Conduct

  breakdown service

  and ensure minimal downtime for hospital equipment.

2. Technical Service & Repairs

• Execute

  in-house service

  including board-level and chip-level troubleshooting for

  Arthrex

  and

  Riwo Spine

  related devices.
• Identify, repair, and replace faulty or worn-out components while ensuring

  equipment safety and reliability

  .
• Follow regulatory and manufacturer guidelines for all service activities.

3. Documentation & Inventory Management

• Maintain accurate records of all service activities, equipment status, and service history.
• Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.

4. Customer Training & Support

• Provide clear and effective technical communication to non-technical hospital staff and end users.
• Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.
• Offer after-sales technical support to hospitals, business partners, and biomedical teams.

5. Collaboration & Field Support

• Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.
• Travel as required for breakdown service, PMS, AMC/CMC,

  cadaver programs

  , and

  live surgery support

  .
• Be available for

  after-hours service

  when scheduled or during emergencies.

Qualifications & Experience

• Diploma/Bachelor’s degree in

  Biomedical Engineering

  ,

  Electronics

  , or related technical field.

• 3 to 5 years of experience

  in servicing endoscopy or medical equipment (mandatory).
• Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to travel and work flexible hours when needed.

Location

• Mumbai (Field + In-house Service Responsibilities)