Service Manager

We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction.

Key Responsibilities:

• Oversee installation, commissioning, and servicing of machinery at client sites
• Lead and guide the service team to ensure timely and efficient support
• Handle escalated technical issues and provide hands-on troubleshooting when required
• Coordinate with sales and production teams for seamless client support
• Maintain service records, generate reports, and analyze performance metrics
• Train service engineers and ensure skill upgrades across the team
• Build strong relationships with clients to drive satisfaction and retention
• Ensure adherence to safety, quality, and compliance standards in all service activities

Candidate Profile:

• Education:

  Graduate in any discipline (Engineering background preferred)

• Experience:

  10-12 years in service and maintenance of plastic/packaging machinery

• Skills:

• Strong technical knowledge of VFFS / HFFS / plastic processing machines
• Excellent leadership and communication skills
• Problem-solving and client-handling capabilities
• Experience in managing field service teams and technical operations.