Service Co-ordinator

You will be responsible for providing exceptional customer service and clear communication as the main point of contact for customers regarding service requests and status updates. You will effectively communicate with customers about repair progress, parts availability, and estimated completion times. Your key duties will include creating, managing, and closing service work orders in the system. You will be tasked with tracking and maintaining accurate service records, including repair logs, maintenance schedules, and customer reports. To be considered for this role, you must have a high school diploma or equivalent, while a technical diploma or degree in mechanical or electrical engineering, or a related field, is preferred. Proficiency in Advance Excel, including VLOOKUP, HLOOKUP, and other functions, is required. The ideal candidate will possess at least 2 years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Strong organizational and multitasking skills, excellent communication and customer service abilities, proficiency in using service management software, and a basic understanding of construction equipment such as excavators, loaders, and cranes will be beneficial. This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, leave encashment, life insurance, paid sick time, and Provident Fund. The work schedule consists of day and morning shifts at the in-person work location.,