Service Coordinator

Job Description :

• Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support.
• Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment.
• Assign service tasks to engineer based on workload and expertise.
• Monitor progress of service jobs to ensure timely completion and customer satisfaction.
• Maintain accurate service logs, equipment history, and warranty records.
• Coordinate with spare parts and logistics teams to ensure availability of required parts.
• Follow up with customers post-service to ensure equipment performance and resolve any concerns.
• Prepare and share daily/weekly/monthly service reports with management.
• Ensure adherence to safety standards and company policies during service operations.
• Support in handling warranty claims and liaise with OEMs/vendors for technical support.
• Assist in training and guiding junior technicians and support staff.

Key Skills & Competencies:

• Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements.

• Excellent coordination, planning, and organizational skills.

• Customer service orientation with strong communication abilities.

• Ability to handle multiple tasks under pressure and meet deadlines.

• Familiarity with service management software/ERP systems.

• Problem-solving attitude and decision-making ability.

Qualifications & Experience:

• Diploma/Degree in Mechanical/Electrical Engineering.

• 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry.

• Knowledge of spare parts, warranty processes, and field service management is an advantage.

Job Types: Full-time, Permanent

Pay: ₹12,000.72 - ₹14,000.54 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person