Service Coordinator

2 - 5 years

1 - 2 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing service calls, coordinating with technicians, handling customer complaints, tracking parts via software, ensuring SLAs, and coordinating with internal teams for efficient after-sales service and maintenance.

Role & responsibilities

  • Customer & Team Liaison:

    Act as the main point of contact between customers and service teams.
  • Service Call Management:

    Log, prioritize, and follow up on service requests and complaints.
  • SAP/ERP Usage:

    Use SAP SD module for tracking orders, invoicing, and service parts.
  • Inventory & Logistics:

    Monitor spare parts and coordinate with purchasing/stores for timely availability.
  • SLA Compliance:

    Ensure service teams meet promised service level agreements.

Preferred candidate profile

  • Technical:

    Knowledge of HVAC systems
  • Software:

    MS Office, Excel.
  • Soft Skills:

    Coordination, Complaint Handling, Follow-ups, Report Preparation, Customer Service

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