Service Coordinator

• Client Interaction: Act as the primary point of contact for clients or customers, addressing inquiries, providing information, and coordinating service delivery according to client needs and expectations.
• Service Planning: Assess client requirements and develop personalized service plans in collaboration with relevant stakeholders, such as service providers, case managers, or healthcare professionals.
• Resource Coordination: Coordinate resources necessary for service delivery, including personnel, equipment, and materials, ensuring availability and timely allocation to meet client needs.
• Scheduling and Logistics: Manage schedules and appointments for clients and service providers, optimizing efficiency and minimizing conflicts. This may involve arranging transportation, booking facilities, or scheduling home visits.
• Documentation and Record-Keeping: Maintain accurate records of client interactions, service plans, progress reports, and other relevant documentation. Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.
• Problem Resolution: Address issues and concerns raised by clients, caregivers, or service providers, resolving conflicts, and ensuring that any challenges are promptly addressed to maintain service quality and client satisfaction.
• Collaboration and Communication: Foster effective communication and collaboration among internal teams, external partners, and stakeholders involved in service delivery, such as case managers, healthcare professionals, or community organizations.
• Quality Assurance: Monitor service delivery processes, collect feedback from clients and stakeholders, and identify areas for improvement. Implement quality assurance measures to enhance service quality and efficiency continuously.
• Training and Support: Provide training, guidance, and support to service providers and staff members involved in service delivery, ensuring adherence to best practices, protocols, and standards.
• Reporting and Evaluation: Prepare regular reports on service utilization, outcomes, and performance indicators. Evaluate the effectiveness of service delivery strategies and recommend adjustments or improvements as needed.
• Advocacy: Advocate for the needs and rights of clients within the organization and the broader community, ensuring that services are accessible, equitable, and responsive to diverse client populations.
• Crisis Management: Respond to emergencies, crises, or critical incidents involving clients or service delivery, implementing contingency plans and coordinating appropriate interventions to ensure client safety and well-being.

Overall, a service coordinator plays a pivotal role in facilitating the delivery of high-quality, client-centered services, promoting efficiency, collaboration, and responsiveness within the organization and the community it serves.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person