Senior Field Service Engineer

Job Title: Field Service Supervisor

Job Purpose:

The Field Service Supervisor is responsible for overseeing field service operations, managing service technicians/engineers, ensuring customer satisfaction, and maintaining service quality and safety standards. This role involves scheduling, monitoring, and supporting field service activities to ensure timely and efficient completion of jobs.

Key Responsibilities:

• Supervise and lead a team of field service engineers/technicians to ensure effective service delivery.
• Plan, schedule, and assign service jobs to the team based on priorities and customer requirements.
• Monitor field activities to ensure compliance with company standards, safety protocols, and customer expectations.
• Provide technical guidance and troubleshooting support to field staff when required.
• Maintain strong relationships with customers by addressing concerns, resolving complaints, and ensuring service excellence.
• Track service performance, job completion timelines, and quality of work.
• Ensure timely documentation of service reports, maintenance logs, and customer feedback.
• Conduct regular training and coaching sessions to upgrade technical and soft skills of the service team.
• Coordinate with spare parts, sales, and operations teams for smooth service execution.
• Prepare and present periodic reports on service performance, team productivity, and customer satisfaction.
• Ensure adherence to company policies, safety guidelines, and industry regulations.

Key Skills & Competencies:

• Strong leadership and team management skills
• Technical knowledge of equipment/machinery relevant to the industry
• Excellent communication and customer service skills
• Problem-solving and decision-making ability
• Ability to manage multiple priorities under pressure
• Proficiency in reporting, documentation, and MS Office tools

Qualifications & Experience:

• Diploma/Degree in Engineering (Mechanical/Electrical/Automobile/Relevant field)
• 7-8 years of field service experience, with at least 2–3 years in a supervisory role
• Experience in [industry: e.g., construction equipment, heavy machinery, etc.] preferred

Job Types: Full-time, Permanent

Pay: ₹35,000.53 - ₹40,000.87 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person