Job Title: Service Manager – Automotive Industry Location: Mohali ( Head Office ) Department: Service & Maintenance Reports To: General Manager / Business Head Job Summary: We are seeking a dynamic and experienced Service Manager with 7–8 years of proven experience in the automobile industry to oversee our vehicle service operations. The ideal candidate will be responsible for managing the service department, ensuring high levels of customer satisfaction, maintaining operational efficiency, and leading a team of technicians and service advisors. Key Responsibilities: Manage Service Operations: Oversee daily service department operations, ensuring workflow efficiency, timely vehicle servicing, and compliance with quality standards. Monitor and improve service processes for enhanced productivity and customer experience. Team Leadership: Lead and motivate a team of service advisors, technicians, and support staff. Conduct training and performance evaluations to maintain a high level of technical and customer service skills. Customer Relationship Management: Address and resolve customer complaints and escalations promptly and professionally. Foster strong relationships with customers to build loyalty and increase repeat business. Business Development: Drive revenue growth through up selling of service packages, parts, and accessories. Analyze service sales performance and implement strategies to achieve targets. Inventory & Cost Control: Manage spare parts inventory in coordination with the parts department. Monitor and control department expenses while maintaining service quality. Compliance & Safety: Ensure adherence to all safety regulations and company policies. Maintain documentation and records as per statutory and audit requirements. Requirements: Experience: 7–8 years in the automotive industry, with at least 3 years in a supervisory or managerial role. Education: Diploma/B.Tech/Degree in Mechanical/Automobile Engineering or related field. Technical Knowledge: Strong understanding of automotive systems, diagnostics, and repair processes. Leadership Skills: Proven ability to lead and develop high-performing service teams. Customer Orientation: Excellent communication and interpersonal skills with a strong focus on customer service. Software Proficiency: Familiar with DMS (Dealer Management System) software and service CRM tools. Preferred Qualifications: Experience with premium or multi-brand dealerships. Certification in automotive service management Proficiency in handling warranty claims and audit processes. Benefits: Competitive salary and Negotiable based on skills and experience. Ongoing training and career development opportunities Interested candidate kindly contact on 9875975999 / 7087001970 or email - hr@icsindia.world /icscrm13@gmal.com Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person

Location: Mohali Department: Parts & Store Division Reports To: Operations Director / General Manager Job Type: Full-Time Experience Level: Senior / Mid-Level Management Job Summary: We are seeking an experienced and proactive Parts Manager to lead and manage the parts operations for our fleet of concrete mixers, heavy trucks, and construction vehicles. The ideal candidate will oversee inventory management, supplier coordination, parts ordering, logistics, and departmental staff. This role ensures optimal parts availability, cost control, and timely service to support maintenance operations and customer satisfaction. Key Responsibilities: Oversee the daily operations of the parts department, including stock control, ordering, and distribution. Manage a team of parts coordinators, storekeepers, and support staff. Develop and maintain supplier relationships to ensure timely procurement of high-quality parts at competitive prices. Implement effective inventory management systems to minimize downtime and reduce carrying costs. Ensure all parts processes comply with company policies and regulatory standards. Coordinate closely with service and maintenance teams to forecast parts demand. Analyze usage trends and prepare regular reports on stock levels, purchasing, and costs. Drive continuous improvement initiatives in the department’s workflow and customer service. Ensure correct documentation and systems usage (e.g., ERP, DMS). Maintain proper safety, cleanliness, and organization of parts storage facilities. Train and mentor staff on best practices and company policies. Requirements: Proven experience as a Parts Manager or similar role in the automotive/heavy vehicle industry. Strong knowledge of heavy-duty vehicle systems, especially concrete mixers, trucks, and construction equipment. Excellent organizational and leadership skills. Familiarity with parts procurement software and inventory management systems (SAP, Oracle, or equivalent). Ability to analyze data and make strategic decisions. Strong communication and negotiation skills. Technical qualification or diploma in Mechanical Engineering, Automotive Technology, or related field (preferred). Minimum 5-7 years of relevant experience, including 2+ years in a managerial role. Compensation: Competitive salary package based on experience. Performance bonuses. Interested candidate kindly contact on 9875975999 / 7087001970 or email - hr@icsindia.world /icscrm13@gmal.com Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Diploma (Preferred) Language: English (Preferred) Work Location: In person

Job Title: Field Service Engineer – (Excavators, Blockaders & Commercial Vehicles) Location: Mohali, Shimla, Bathinda ( 2 Each) Experience Required: 3–7 years (preferably in Construction Equipment or Automobile/Commercial Vehicle Industry) Job Summary: We are seeking a skilled and dedicated Field Service Engineer to provide onsite service and support for excavators, blockaders, and commercial vehicles. The role involves diagnosing, repairing, and maintaining equipment to ensure optimal performance and customer satisfaction. Key Responsibilities: Conduct installation, servicing, and repair of excavators, blockaders, and commercial vehicles at customer sites. Perform mechanical, hydraulic, and electrical diagnostics and troubleshooting. Ensure timely preventive maintenance and corrective services as per company and OEM standards. Provide technical guidance and training to customers on equipment operation and upkeep. Maintain accurate service records, job cards, and documentation for each assignment. Coordinate with service managers and spare parts departments for parts and technical support. Handle emergency breakdowns efficiently to minimize customer downtime. Ensure compliance with safety protocols and industry standards during all service activities. Skills & Competencies: Strong knowledge of diesel engines, hydraulics, electrical systems, and mechanical components. Hands-on experience with construction equipment, commercial vehicles, or similar machinery. Ability to read technical drawings and use diagnostic tools. Good problem-solving and decision-making skills. Customer-centric approach with effective communication and interpersonal skills. Ability to work independently in field conditions and handle pressure. Qualifications: Diploma or Degree in Mechanical / Automobile / Electrical Engineering or related field. ITI candidates with strong field experience may also be considered. Preferred Experience: Experience working with brands such as Hyundai, JCB, Tata Hitachi, Sany, Volvo, or commercial vehicle manufacturers (e.g., Tata, Ashok Leyland, Eicher). Familiarity with digital service tools and mobile apps used in service reporting. Working Conditions: Frequent travel to customer sites. May require extended working hours or emergency support during breakdowns. Interested candidate kindly contact on 9875975999 / 7087001970 or email - hr@icsindia.world /icscrm13@gmal.com Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Diploma (Preferred) Language: English (Preferred) Work Location: In person