2145 Service Level Jobs - Page 18

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefr...

Intake Notes: Looking for candidates with experience in insurance domain specific to retirement services , regulatory compliance, Claims distribution Must have experience working for US market Good Communication skills, stakeholder management, team management Night shifts 5 PM to 6 AM + 100% RTO Target Orgs Genpact, DXC Technologies, Fidelity, Metlife Skills Covered in the JDs Location: Gurugram Job Description Skill required: Insurance Services - Life Insurance Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:12 to 15 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainabl...

Your skills 0-5 Year experience B2 English Ability to work independently Quick comprehension Interpersonal Skills Detail Oriented, Technical Previous scheduling experience/Mapping will be an advantage Project Management and Outlook Your tasks Be the contact person for customers and service technicians Administer and schedule service technicians in the field, taking into account product and customer knowledge as well as temporal and spatial availability Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency Handle escalations Ensure service documentation and update if necessary Be part of us Hemmersbach provides ...

Position Summary... What youll do... Manager, Contact Center Job Summary As a Manager - Contact Center, you will lead a high-performing team to deliver exceptional service to Walmart customers, stores, and associates across multiple channels phone, chat, and email. You will be responsible for driving operational excellence, coaching team members, and ensuring performance metrics are consistently met. This role requires a strategic mindset, strong people leadership, and a passion for customer experience. About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to ...

Supervise manpower allocation and daily administrative activities for smooth warehouse operations. Manage vendor relationships, contracts, and service-level agreements for security, housekeeping, repairs, and facility services. Plan and oversee procurement processes ensuring cost optimization, transparency, and timely delivery of goods and services. Handle comprehensive facility management including maintenance schedules, compliance checks, safety protocols, and emergency response readiness. Monitor warehouse safety and security controls in collaboration with the security team to maintain a secure working environment. Coordinate setup, maintenance, and compliance activities for new warehouse...

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security inci...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Consumer and Community Banking, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-e...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer & Community Banking Team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with othe...

Join our dynamic Digital Document Services team as a Digital Document Manager, where you ll play a pivotal role in shaping the future of business operations. You ll be at the forefront of managing key business metrics, driving strategic initiatives, and fostering a culture of continuous improvement that empowers teams across Back Office, Middle Office, and global functions. As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operation...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet-s...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet-s...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial This also encompasses understanding the integration points between different channels and the Genesys platform Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience This includes analyzing exi...

Knowledge of VMware, thin clients, wireless networks, endpoint encryption, and use of ticketing systems is desired Proven verbal and written communications skills supporting end users in a call center environment Exemplary customer service skills Excellent organizational and time management skills Able to use and understand remote support tools when required to solve customer issues Strong problem-solving skills Meet team Goals and expectations measured by metrics Follow documented processes with close attention to detail Ability to resolve all assigned Service Desk tickets according to established metric guidelines and target goals Must be detail oriented and able to effectively and accurat...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This ski Description for Internal Candidates Job Role: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This skill will also do sales with assigned customer based mappe...

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms ...

This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units. Key functions of the role include: working cross-functionally with, operations, risk management, driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences. Supervise, coordinate, and direct the activities of RCO staff. Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focu...

A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements...

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering In this role you will: Analyse incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc.). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initia...

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements an...

Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insig...

Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities. Ensure delivering below work tasks adhering to SLAs and OLAs. Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning. Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions. Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes. Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness Invoice analysis, breakdown by segmentation and ensure timely c...

Design, implement, and optimize IT Service Management processes based on ITIL best practices. Lead ITSM tool configuration, customization, and integration to enhance service delivery. Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly. Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored. Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement. Analyze service performance data and prepare reports for management to aid decision-making. Manage incident, problem, change, and release management initiatives to minimize disrup...

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...