1182 Service Level Jobs - Page 18

About the job Our Team: Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . The Manager of User Role & Access Management Team will oversee the secure and efficient access to our systems and data within the R&D team. This role involves strategic leadership, compliance oversight, stakeholder engagement, and operational excellence. Key Responsibilities: Leadership and Strategy: Lead the development and implementation of user access strategies. Oversee the creation and maintenance of user profiles, roles, and access rights. Manage user access demand processes, incident follow-ups, and compliance procedures. Monitoring and Compliance Oversight: Supervise monitoring activities to identify unauthorized access attempts or system issues. Conduct comprehensive audits to ensure access rights align with job roles. Enforce adherence to quality/security standards and data privacy regulations. Stakeholder Engagement: Build strong relationships with internal/external stakeholders including R&D community, Digital Teams, CROs, contractors, and Investigator sites. Guide the User Roles & Access Management Team in aligning stakeholder needs with global User Roles & Access Management activities across R&D functions. Serve as a senior point of contact for all queries related to user roles. Operational Excellence: Resolve complex access issues while upholding service level agreements. Collaborate with Digital and Security teams to enhance access management frameworks. Reporting: Generate key performance indicators (KPIs) and dashboards for upper management review. Produce regular status reports detailing capacity planning and project developments. Documentation Control & Educational Leadership: Ensure comprehensive documentation is developed for role/access management processes. Lead educational initiatives by training specialists and end-users on access management policies and procedures. Leadership: Lead a team working cross-functionally to ensure R&D systems and tools have secure and efficient access processes. Provide accountability and oversight of User Access Management to R&D systems and tools, working closely with system owners, digital, external partners and technology providers. undefined Summary: This managerial role is pivotal in safeguarding our critical R&D data through strategic leadership in managing user access effectively. About you Experience : Previous leadership position overseeing teams responsible for system role and access management or system ownership experience required. Ideally familiar/ trained in various Clinical, Development and regulatory systems including Veeva Vault, RIMs, CTMS Tools, iEnvision, etc. Soft and technical skills : Ability to lead a team working cross-functionally across R&D, Digital and other teams. Ability to quickly learn new systems, interfaces and tools. Familiarity with pharmaceutical processes, product development, and regulatory requirements. Understanding of drug development stages, clinical trials, and manufacturing processes. Effective verbal and written communication to convey system related information. Collaboration with R&D system owners and stakeholders. Strong problem-solving skills for evaluating proposed changes. Identification of risks, benefits, and potential obstacles. Experience working cross-functionally with R&D teams and Digital teams. Comfort with evolving processes and frequent adjustments during development. Education : Bachelor s degree or equivalent, specifically in the digital or IT space Languages : Excellent communications skills, both verbal and written in English. French and German are a plus.

1. Financial Optimize the logistics cost through effective route planning and optimum freight utilization Create new plans and strategies to achieve targeted service level with minimal delivery errors by close coordination with sales, production and transporters with optimum utilization of resources as per the standards Ensure regular following for payment of raw material from Accounts Department Responsible for monthly stock reconciliation, and coordinating with the Inventory, Purchase and Procurement department, in case of any discrepancy Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization 2. Customer Liaison with Railways senior authorities (Operating & Commercial) to ensure timely dispatches Follow-up with the transportation vendors for the orders to get executed Following with Marketing Team for any issues with the orders and its unloading issues Liaising with the vendors for smooth operations Circulating Tenders and opening Tenders with the Tender committee members of the Plant for change in freights for Cement & Raw Material Spreading awareness to Drivers & Transporters on Road Safety issues Following with C & F agents and M.Os for issues related to warehouse 3. Operations Institute norms, process adherence in the function, ensuring compliance with all statutory requirements Conduct reviews of new plans, initiatives implemented on daily/weekly/monthly basis in identifying gaps and deviations, bridging gaps to ensure that the targets are met Ensure zero-complaint record from the Marketing Department with regards to dispatches Look out the day to day monitoring of stocks of raw materials like Gypsum, Fly Ash, Coal, Pet coke Monitor stock of cement at various depots and calibrate dispatches to the depots accordingly Prepare Dispatch plan based on inventory at Depot/Transit/Requirement Periodic review of existing warehouse locations to meet desired service level at optimum cost Ensure reduction in transit time and further overall process TAT reduction, by opting for use of new and advanced technology Ensure adherence to distribution plan Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 4. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioral Undergo training as required for team s development Update self-knowledge base to cater the organization need

Job Description- Pricing Manager (Projects) Job Description Location : Mumbai WIH About the role Manage, complete, and respond to RFPs in accordance with assigned due dates or service level agreements for new and existing customers in a specific mode, product, or trade lane. The manager must be extremely well aware of the projects market, competitive landscape and market rates in order to be successful at winning quotes. Reporting Manager : Operations Manager - Projects Roles and Responsibilities Source rates for the queries received for sales/agent/branch generated big lot ODC containerized shipment, break bulk shipment, air charting shipment. Compile rates and send the quotation to the client. Follow-up on all given quotations. Finalise rate, call for purchase order/LOI and execute the job. Co-ordinate with vendors for smooth shipment execution. Visit shipping line/brokers/clients for developing relationship. Visit ports, if required, for expediting the shipment. Ensure all the invoice details (selling rates) are sent to accounts team for proper billing. Follow-up with client, outstation agents for payment. Ensure smooth service is provided to the clients. Provide support to Nagpur branch with rate requirement, handle shipments on their behalf, make payment to Steamer Company and release BL from Mumbai office. Eligibility Criteria Minimum bachelors degree. Education in logistics, supply chain management, or operations is a plus. 5+ years of Practical experience in a similar position is an advantage Strong time-management organizational skills and result oriented. Ability to coordinate several tasks at the same time Well-developed negotiation skills Strong communication and writing skills Advanced knowledge of Microsoft office tools like Word & Excel

We re looking for a driven Infrastructure Engineer to architect, implement, and maintain powerful observability systems that safeguard the performance and reliability of our most critical systems. In this role, you ll take real ownership collaborating with cross-functional teams to shape best-in-class observability standards, troubleshoot complex issues, and fine-tune monitoring tools to exceed SLA requirements. If you re ready to design high-quality solutions, influence our technology roadmap, and make a lasting impact on our product s success, we want to meet you! Responsibilities: Improve alerting across SentiLink systems and services, developing high quality monitoring capabilities while actively reducing false positives. Troubleshoot, debug, and resolve infrastructure issues as they arise; participate in on-call rotations for production issues. Define and refine Service Level Indicators (SLI), Service Level Objectives (SLO), and Service Level Agreements (SLA) in collaboration with product and engineering teams. Develop monitoring and alerting configurations using IaC solutions such as Terraform. Build and maintain dashboards to provide visibility into system performance and reliability. Collaborate with engineering teams to improve root cause analysis processes and reduce Mean Time to Recovery (MTTR). Drive cost optimization for observability tools like Datadog, CloudWatch, and Sumo Logic. Perform capacity testing to determine a deep understanding of infrastructure performance under load. Develop alerting based on learnings. Oversee, develop, and operate Kubernetes and service mesh infrastructure, ensuring smooth performance and reliability Investigate operational alerts, identify root causes, and compile comprehensive root cause analysis reports. Pursue action items relentlessly until they are thoroughly completed Conduct in-depth examinations of database operational issues, actively developing and improving database architecture, schema, and configuration for enhanced performance and reliability Develop and maintain incident response runbooks and improve processes to minimize service downtime. Research and evaluate new observability tools and technologies to enhance system monitoring. Requirements: 5 years of experience in cloud infrastructure, DevOps, or systems engineering. Expertise in AWS and infrastructure-as-code development. Experience with CI/CD pipelines and automation tools. Experience managing observability platforms, building monitoring dashboards, and configuring high quality, actionable alerting Strong understanding of Linux systems and networking. Familiarity with container orchestration tools like Kubernetes or Docker. Excellent analytical and problem-solving skills. Experience operating enterprise-size databases. Postgres, Aurora, Redshift, and OpenSearch experience is a plus Experience with Python or Golang is a plus Perks: Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more!

The Senior Team Leader, Accounting , will be responsible for leading and developing a high-performing accounting team. They will ensure that service level agreements (SLAs) are met or exceeded. Additionally, the Senior Team Leader will play a key role in training, hiring and maintaining the high quality standard of India Shared Service Accounting team Note: The role is open for Mumbai based candidates only who are open to work from office 3 days a week. Key Responsibilities: Manage and monitor GL accounting processes: This includes overseeing areas like fixed assets, cash and banking, prepayments, and accruals. Ensure SLA attainment: They must make sure the teams work meets or exceeds the agreed-upon service level agreements. Lead and develop high-performance teams: This involves coaching, mentoring, and motivating team members to achieve their best. Assist in establishing the India Shared Service Accounting team: This includes participating in hiring and training new team members. Drive process improvement: They should actively look for ways to improve and streamline accounting processes for greater efficiency. Participate in various Finance Strategic Projects and Imperatives Lead a team of resources responsible for select country accounting / or a region. Own complete responsibility of ensuring timely and thorough accounting records are maintained Bachelor s degree in Accounting/Finance or Chartered Accountant certification or other similar qualification preferred. Minimum of 5 years of relevant experience, including experience in mentoring and managing teams

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore. To perform this role successfully, you will be responsible for but not limited to the following: Lead, coach and empower a team of Talent Acquisition advisors/ leads who are responsible for providing end to end recruitment support to the India business. Effectively use talent acquisition data and reporting to monitor and drive compliance and continuous improvement. Provide leadership that fosters an exceptional customer experience and strives to achieving a best-in-class candidate experience. Ensure that the service level agreements and KPI measures are embedded in operational delivery and interpret the data to define, scope and enable continuous improvement measures to be implemented. Ensure effective collaboration across teams and the wider business stakeholders, with specific accountability for enabling increased efficiency and output across HR operational teams and Sourcing. Oversee and deliver a variety of projects aligned to the recruitment strategy and operational excellence. This includes multiple projects at any one time, some owned and delivered by this role, others where a project manager role is required. Be adept at stakeholder management, ensuring clear communication and alignment with all key stakeholders. This involves understanding their needs and expectations and developing effective communication plans to keep them informed and engaged. To success in this role, you ll need: A bachelor s degree in business administration, human resources or related discipline. Experience in leading Talent Acquisition function in a mid-size or large multi-national organisation, with experience in delivering recruitment services to one or more regions internationally. Experience in leading a mid-large team with the ability to collaborate and influence stakeholders at all levels, both internally and externally. Proven ability to build rapport, consensus, set and manage clear expectations with team members and client stakeholders. Ability to work hand-in-hand with the Talent Acquisition leadership team and wider teams and business stakeholders, to enable effective prioritisation of improvements that align to the recruitment strategy. Confident, diplomatic and tactful - demonstrating high levels of confidentiality. Resilient and able to work under pressure. Extensive experience in identifying opportunities for transformation and enhancing operational efficiency through continuous improvement and efficient data management. Skilled in utilizing Microsoft Office, Power BI, and Teams, with comprehensive expertise in recruitment platforms like Workday. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular

Job Description The Role Job Overview The role is responsible for the design, delivery and management of compensation processes to deliver an effective and efficient Rewards and Benefits offering for the Clifford Chance India offices. Who you will work with Work closely with the Recruitment team and HRBPs to provide salary benchmarking and market data guidance to enable decision making when recruiting and retaining employees. Collaborate with Global Compensation team and ensure that India offices programmes are aligned to the global approach. Work with the HR team on the ongoing development of policy positions and assessing the impact of new regulations/legal requirements in the R&B arena What you will be responsible for Responsible for implementation and delivery of the Business Professionals reward strategy. Project Management of key reward processes like annual compensation review, mid-year reviews, variable pay, incentive plans etc. by providing frameworks, protocols, and procedures. Monitor the internal pay ranges, undertake competitive analysis, and market trends to provide expert guidance on salary movements, appropriate compensation and grade fitment of new hires and internal movements across all business units/functions of the organisation Provide expert advice on policy interpretation and implementation for day-to-day rewards operations to HR Operations, Talent Acquisition and HRBPs Lead budgeting process for the India HR function including but not limited to salary, bonus and benefits budgeting. What you will do Contribute to thought leadership on the topics related to compensation through research, attending relevant seminars/events and other such activities. Help, and where appropriate initiate and deliver, the future phases of Workday including the Advanced Compensation capability both in the UK and relevant overseas offices. Oversee India compliance by liaising with payroll and compliance vendors to align benefits and policies with relevant regulations and local laws. Strategic management and positioning of employee benefits, including healthcare (Private Medical Insurance, health check-ups etc.), insurance policy renewals and administration (Personal Accident, Workmen Compensation etc), day care, and other ad hoc benefits. Management of external stakeholders and suppliers, including setting and managing budgets and adherence to service level agreements. Tracking trends and developments in the market in order to be able to identify and promote new initiatives. Qualifications Your Experience Qualifications & Experience MBA/ PGDMHR from a reputed institute 6 to 8 years of experience in Compensatio

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful individual to join our Operations team as an Operations Analyst. The ideal candidate should be excited about learning new technologies, has a can-do attitude, is result driven, and brings the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client s expectations. JOB DESCRIPTION Perform QA/QC for production/operation projects to maintain the quality. * Ready to work in 24X7 shifts whenever required. Prepare a QC processes for error free and on-time delivery Perform data validation against various source of information. Perform the validation on Record count against control file. Make sure data delivered according to DIA (Data Interface Agreement). Knowledge on IQVIA Datasets is preferred. Perform adhoc requests (Data Validation/ QC -etc) or analysis on data Address client queries and questions Documentation of issues and resolutions Collaborate with other team for closure of issues Work on task automations or process improvement plan Monitor the Support Mailbox queue and triage the requests/Incidents Inform input data issues to stakeholders and client to get the updated file RESPONSIBILITIES Complete appropriate role-specific training to perform job duties. Demonstrate the highest standards of accountability by effective communication, reporting, and handling/escalating of issues observed during the QC Process as and when they occur in a timely manner. Interact with L2/Onshore team on a regular basis and follow-up on resolution. Perform the activities as per the task list delegated by Lead and Manager. Establish and maintain effective project/stakeholder/Client communication Ensure Clients/stakeholders - are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken. Ensure any Service Level Agreements are honored to required quality and support standards. Determine the nature and the severity of the problem reported as per predefined definitions. Identify areas for improvement in the process Keep accurate records of discussion or correspondence with different stakeholders. Willingness to work in a flexible schedule including Weekends and Public Holidays Build out and maintain knowledge-base of application-specific processes, known errors and other relevant documentation. Share daily/weekly/adhoc reports with stakeholders and manager. Maintain and update customer contact information for off-hours support team, in event of any situation. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Results and detail-oriented approach to work delivery and output. Basic SQL/PLSQL knowledge Good problem-solving skills. Good planning, time management and prioritization skills. Attention to detail and accuracy in work. Good Microsoft excel skills including but not limited to functions, pivot and macros Ability to establish and maintain effective working relationships with coworkers, managers and clients. Effective oral and written communication skills Creative problem-solving abilities and a passion for innovation Good to have an experience in supporting customer operations, particularly in a tech software environment Ability to effectively influence and communicate cross-functionally Ability to handle multiple concurrent tasks and projects with minimal supervision Ability to address conflict with others, constructively

Macgence is a leading AI training data company at the forefront of providing exceptional human-in-the-loop solutions to make AI better. We specialize in offering fully managed AI/ML data solutions, catering to the evolving needs of businesses across industries. With a strong commitment to responsibility and sincerity, we have established ourselves as a trusted partner for organizations seeking advanced automation solutions. Fueled by our human expertise, our team has executed projects enabling cutting-edge technology that has revolutionized automation in many sectors. We do this by harnessing the power of human-generated AI and ML thus facilitating seamless global business automation and enhancing efficiency and productivity. At Macgence , we are committed to providing our customers with high-quality, timely solutions that address their specific needs and challenges. We understand the crucial role of accurate, reliable human-generated data in driving AI and ML systems. As a result, we leverage our expertise to curate high-quality ~ 95%+ accuracy datasets. These datasets fuel innovation and deliver tangible results. Partnering with Macgence means gaining a trusted ally in your journey towards leveraging the power of AI and ML. We are dedicated to empowering businesses, optimizing processes, and driving growth through our innovative data solutions. Job Summary: We are seeking an experienced and driven Vendor Coordinator (AI/ML Training Data) to oversee and manage our global network of vendors, data partners, freelancers, and suppliers. You will play a key role in sourcing, onboarding, negotiating, and managing third-party vendors who support our data collection, annotation, and localization projects. The ideal candidate is process-driven, has strong negotiation skills, and thrives in a fast-paced, evolving environment. Key Responsibilities: Identify, source, and evaluate potential vendors for for Vendor Coordinator (AI/ML Training Data) including: An updated CV highlighting relevant experience. A brief cover letter explaining your interest and skills. Applications are reviewed on a rolling basis. Join Macgence and contribute to groundbreaking AI projects with your annotation expertise! For more inquiry: https: / / www.linkedin.com / company / macgence / Job Category: operations Job Type: Full Time Job Location: noida

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 769201

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Supervise processes like Deal Closing, Drawdowns, Rollovers, Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls Experience/ SkillSet Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding Strong communication skills - written, verbal and interpersonal. Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 3 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Ability to work well under pressure to meet strict and aggressive Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our D&I policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /

Organization Context Position Title: Associate Manager -Culinary Development Job Code: TBD Grade: TBD Function: CX Location: TBD Reports To: Manager - Culinary Development Role Level: CXO-5 Job Purpose Menu Development is a strategic role responsible for crafting innovative, high-quality menus for in-flight and lounge dining experiences. This role involves curating diverse culinary offerings aligned with customer demographics, dietary needs, and industry trends to deliver a world-class gastronomic experience. The position ensures seamless implementation of these menus across global F&B suppliers, maintains consistency in quality, and leverages passenger feedback to refine services continuously. Key Accountabilities Menu Innovation and Development Design and implement innovative, seasonal, and route-specific menus aligned with brand and customer expectations. Collaborate with chefs and culinary experts to trial and finalize new menu items. Conduct market and trend analysis to integrate global and regional culinary influences. Maintain a dynamic menu library categorized by sector, cabin class, and season Collaborate with marketing and branding teams to ensure visual and thematic consistency of menus. Supplier( F&B Service provider) Coordination and Training Introduce approved menus to global F&B service providers and ensure alignment with Air India s standards. Train chefs and staff from F&B service providers on preparation, portion control, and presentation. Develop comprehensive recipes, plating guidelines, and menu grids for seamless execution. Coordinate with suppliers for ingredient sourcing, sample evaluation, and feasibility analysis. Facilitate pre-launch sampling sessions and pilot testing of new dishes with caterers and suppliers. Quality Assurance and Feedback Management Monitor feedback from passengers, crew & internal channels besides structured feedback channels. Analyse trends in feedback, identify root causes for complaints, and develop actionable solutions. Conduct routine audits at flight kitchens and during in-flight evaluations to ensure menu integrity. Provide periodic reports on feedback trends, quality metrics, and improvement plans to key stakeholders. Investigate non-compliance and quality issues, and initiate corrective actions in collaboration with QA/QC teams. Business Coordination Collaborate with internal stakeholders, to design and distribute menu cards with a detailed write up s. Prepare detailed meal portion control (MPC) documentation for all sectors and routes. Support cross-functional initiatives and facilitate knowledge-sharing among teams to enhance overall F&B operations. Leadership and Team Management Work with lead culinary Head and F&B consultants across multiple locations. Guide F&B service providers in implementing processes that ensure operational efficiency and culinary excellence. Coordinate with suppliers group chefs during international travel to maintain consistency and address regional challenges. Develop team training schedules focused on creativity, culinary trends, and technical skills. Build a culture of innovation, ownership, and continuous improvement within the team. Other Requirments: - Flexibility to work across time zones and adapt to the dynamic aviation environment Proficiency in using analytics tools and analysing the insights. Commitment to elevating the customer experience through culinary excellence.

What you get to do in this role: Oversee the day-to-day operations of data centres, ensuring the smooth functioning of critical infrastructure. Capacity deployment and space utilisation. Budgets, material procurement and maintaining facility stock General operational uptime/maintenance scheduling Vendor management Builds and deployments Strategic global projects Cross organizational collaboration Developing, documenting and evangelizing a catalogue of standards and best practices for data centre operations Key Responsibilities: Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations. Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs) Hands-on experience in hardware break-fix with servers and network appliances. Perform root cause analysis of equipment failures Ensure all safety procedures are adhered to while performing work Fully comply with all physical security procedures and policies. Perform regular audits as required. Extensive experience in installing, monitoring, and maintaining data center IT equipment. Experience in managing vendors in a data centre environment. Coordinating with the onsite delivery and shipping of all equipment Basic Qualifications Bachelors Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience. 4-8 years of experience in d

As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building better products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of Morningstar DBRS s Products and helping to make Morningstar DBRS a technology-first environment. The role will be to work with team members in North America and Mumbai and support DBRS Morningstar s global offices. Responsibilities Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy. Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution. Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. Think strategically when it comes to understanding client requirements, problem-solving, and project management skills Requirements: 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). Ability of troubleshooting applications independently with multiple concurrent priorities. Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc. Excellent communication skills - verbal, listening, reading, writing Availability to work on rotation shifts between NA American & Australian shifts Qualifications: A bachelor s degree in computer science or related field Good to have: Demonstrated domain knowledge in financial/investment data, and/or analytics Working knowledge of monitoring tools e.g., Splunk, New Relic etc. Morningstar is an equal opportunity employer About Us Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we ve found that we re at our best when we re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you ll have tools and resources to engage meaningfully with your global colleagues. R11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal Entity

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Banking Employee will be responsible to carry out the production at process level in an utmost efficient manner adhering to all the process level protocols Responsibilities As part of the Mortgage services team, you will be required to: • Ability to comprehend information/data set • Ability to deliver work as per agreed accuracy service levels along with good efficiency • Communication with onshore team for getting the resolutions on pending information Qualifications we seek in you Minimum qualifications • Any graduate Preferred skills • Ready to work on stretched working hours due to volume fluctuations • Good comprehension & e-mail writing skills • Decision making skills required • Ability to analyze and observe things • Interpersonal Skills • Excel Skills – Intermediate • Take non scripted inbound & outbound calls • Awareness of Microsoft office resources Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Grade I - Office/ Core Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations. Entity: Finance Job Family Group: Business Support Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our outstanding team Join our Finance Team and advance your career as a Subject Matter Expert - Customer Role Purpose The Lead Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Lead Customer Service Representative (LCSRs) are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. Lead CSRs are the first point of contact for BP telephone based enquiries for Key Customers. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as a critical issue point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. Engage with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve called out telephone and written customer issues. Raise activities that are not actioned by assignees. Complaint resolution, identification and management of complaint root causes. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries Education and Experience Any Graduate Minimum of 8 years previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally dealing with Key Account Customers Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Strategize and achieve successful career outcomes for the graduating class through a robust campus recruitment process. Follow the system and process to have the waterfall method across levels. Must maintain up-to-date and accurate placement and progression records in the placement MIS system throughout the year which will be used to contribute to the overall picture of the service level and success of placement and progression. Achieve individual targets assigned for the annual recruitment process. Plan and engage with corporates for strategic activities including guest lectures, panel discussions, conclaves, workshops, competitions, etc. Manage and support students in their career services, counselling in the hour of need, grooming, and helping in the preparation of students in facing interviews. Organize and manage visits to the partnered colleges as and when needed. Providing advice and guidance to colleagues involved in supporting students. Tracking information about students final progression destinations and recording it. Work with key stakeholders including Alumni, Faculty, Administration, and Mobilization teams to achieve both career services and the impact goal. Maintain a good network in the corporate HR community and experience in working with senior professionals in HR and functional leaders, having a track record of closing the deals. Create new placement partners and manage existing placement partners for the repurchase of placements. Collect feedback from the companies for placement for improvising the quality and placement ratio. Key Competency and skills Fluent in English Communication - Verbal and Written. Positive attitude, proactive nature, and strong optimism. Ability to develop relationships with the stakeholders. Develop and update the industry requirements, and job markets in terms of sectors and locations. Problem-solving attitude and conflict management. Patience to facilitate between the industry requirement and students from the SkillPlus College. Flexibility to travel to the Colleges across divisions.

Wholesale Lending Services supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Located in globally, the Credit Monitoring Center of Excellence, within WLS, is a high-volume production-based operation function responsible for Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. Job summary As a Credit Monitoring Quality Control Analyst for the Commercial Bank, you will be responsible for providing oversight of the Credit Monitoring team s work to ensure the Monitoring Analyst has accurately reviewed and recorded the compliance results in accordance with credit agreement terms of the borrower. In this role, you will review the work of Monitoring Analysts and provide a secondary interpretation of financial and other covenants in order to confirm whether borrowers are meeting the terms of the credit agreements or in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities Enforcement of the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Review the work of Credit Monitoring Analyst to determine if they correctly identified corporate borrowers that have breached covenants, and as a result, have defaulted on the terms of their credit agreements Provide explanations regarding issues identified to ensure proper correction and resolution Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank s system of record for future covenant compliance evaluation, to ensure the Credit Monitoring team has accurately setup the terms of the agreement in the tracking system. Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants to validate the work of others Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements as a second check on Credit Monitoring Develop strong knowledge of secured lending products including borrowing base credit facilities Validate the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Monitor the control environment and operational environment for changes which may impact quality control testing Partner closely with key stakeholders to enforce effective quality program practices Required qualifications, skills and capabilities Bachelor s degree in Business/Accounting Minimum 2 years of experience in banking and/or doing financial analysis Experience in credit monitoring activities including but not limited to legal documentation review, financial covenants, credit analysis, cash flow and leverage ratio calculations Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. . Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel Wholesale Lending Services supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Located in globally, the Credit Monitoring Center of Excellence, within WLS, is a high-volume production-based operation function responsible for Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. Job summary As a Credit Monitoring Quality Control Analyst for the Commercial Bank, you will be responsible for providing oversight of the Credit Monitoring team s work to ensure the Monitoring Analyst has accurately reviewed and recorded the compliance results in accordance with credit agreement terms of the borrower. In this role, you will review the work of Monitoring Analysts and provide a secondary interpretation of financial and other covenants in order to confirm whether borrowers are meeting the terms of the credit agreements or in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities Enforcement of the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Review the work of Credit Monitoring Analyst to determine if they correctly identified corporate borrowers that have breached covenants, and as a result, have defaulted on the terms of their credit agreements Provide explanations regarding issues identified to ensure proper correction and resolution Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank s system of record for future covenant compliance evaluation, to ensure the Credit Monitoring team has accurately setup the terms of the agreement in the tracking system. Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants to validate the work of others Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements as a second check on Credit Monitoring Develop strong knowledge of secured lending products including borrowing base credit facilities Validate the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Monitor the control environment and operational environment for changes which may impact quality control testing Partner closely with key stakeholders to enforce effective quality program practices Required qualifications, skills and capabilities Bachelor s degree in Business/Accounting Minimum 2 years of experience in banking and/or doing financial analysis Experience in credit monitoring activities including but not limited to legal documentation review, financial covenants, credit analysis, cash flow and leverage ratio calculations Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. . Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel

You are a strategic thinker passionate about driving solutions in Onboarding. You have found the right team As an Onboarding Analyst , you will spend each day defining, refining and delivering set goals for our firm. As an Onboarding Analyst - Team Leader within the Incremental Implementations Team (IIT), you will play a pivotal role in delivering exceptional treasury services and cash management solutions to our clients. You will be at the forefront of coordinating and executing the setup of treasury service products and cash management services, ensuring a seamless experience for our clients. Job Responsibilities Serve as the main point of contact for clients, ensuring clear communication and coordination throughout the implementation process. Provide a warm introduction and interview clients based on internal guides to determine what information to request from the client. Manage post-setup activities and support any required training or testing activities. Oversee the setup of treasury service and cash management products, ensuring each step is completed accurately and on time and verify that all client documentation is complete. Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements. Verifying that the product(s) or service(s) are set up and functioning correctly, Manage multiple implementation requests concurrently, ensuring timely and successful delivery for all clients. Coordinate client communication with other Implementation Consultants. Work closely with internal teams, including Sales, Service and Operations, to ensure a smooth and integrated setup process. Identify and resolve any issues that may arise during the implementation process, ensuring minimal disruption to the client experience. Escalate risk issues when they occur in a timely manner. Identifying items which needs Remediation & Amendments, Identifying gaps/exceptions and recommending possible solutions and Identify issues as a result of onboarding missing something on the original request. Uphold our commitment to a best-in-class client experience by delivering high-quality implementations that meet or exceed client expectations. Perform a client satisfaction call post setup and complete the warm transfer to Client Service. Required qualifications, capabilities and skills Graduates with minimum of 5 year of proven experience in a similar role within treasury services, cash management, or a related field. Excellent verbal and written communication skills, with the ability to liaise effectively with internal partners and clients. Strong project management skills, with the ability to juggle multiple requests simultaneously. Ability to independently manage conflict and mobilize internal resources to resolve issues. High attention to detail and a commitment to accuracy. Strong interpersonal and relationship building skills. Ability to work under pressure and meet tight deadlines. A proactive and solution-oriented mindset. You are a strategic thinker passionate about driving solutions in Onboarding. You have found the right team As an Onboarding Analyst , you will spend each day defining, refining and delivering set goals for our firm. As an Onboarding Analyst - Team Leader within the Incremental Implementations Team (IIT), you will play a pivotal role in delivering exceptional treasury services and cash management solutions to our clients. You will be at the forefront of coordinating and executing the setup of treasury service products and cash management services, ensuring a seamless experience for our clients. Job Responsibilities Serve as the main point of contact for clients, ensuring clear communication and coordination throughout the implementation process. Provide a warm introduction and interview clients based on internal guides to determine what information to request from the client. Manage post-setup activities and support any required training or testing activities. Oversee the setup of treasury service and cash management products, ensuring each step is completed accurately and on time and verify that all client documentation is complete. Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements. Verifying that the product(s) or service(s) are set up and functioning correctly, Manage multiple implementation requests concurrently, ensuring timely and successful delivery for all clients. Coordinate client communication with other Implementation Consultants. Work closely with internal teams, including Sales, Service and Operations, to ensure a smooth and integrated setup process. Identify and resolve any issues that may arise during the implementation process, ensuring minimal disruption to the client experience. Escalate risk issues when they occur in a timely manner. Identifying items which needs Remediation & Amendments, Identifying gaps/exceptions and recommending possible solutions and Identify issues as a result of onboarding missing something on the original request. Uphold our commitment to a best-in-class client experience by delivering high-quality implementations that meet or exceed client expectations. Perform a client satisfaction call post setup and complete the warm transfer to Client Service. Required qualifications, capabilities and skills Graduates with minimum of 5 year of proven experience in a similar role within treasury services, cash management, or a related field. Excellent verbal and written communication skills, with the ability to liaise effectively with internal partners and clients. Strong project management skills, with the ability to juggle multiple requests simultaneously. Ability to independently manage conflict and mobilize internal resources to resolve issues. High attention to detail and a commitment to accuracy. Strong interpersonal and relationship building skills. Ability to work under pressure and meet tight deadlines. A proactive and solution-oriented mindset.

Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

You are a strategic thinker passionate about driving onboarding. You have found the right team. As an Onboarding Analyst - Team Leader within our Client Implementation team, you will be responsible for managing client implementation and technical integration by operations, while building relationships with internal partners. You will manage an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies. Your role will involve ownership, escalation, and resolution of risk issues in a timely manner, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution. You will contribute to the overall client implementation process, manage expectations by establishing timelines, and exhibit ownership of the implementation experience and client satisfaction. Job Responsibilities Gain extensive on-the-job experience of products and apply advanced knowledge of procedures to solve complex and varied situations. Execute work instructions independently without daily supervision and manage Client Implementation, Technical Integration by Operations, and relationships with Internal Partners. Oversee an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies. Own, escalate, and resolve risk issues promptly, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution. Contribute to the overall Client Implementation process to enable the team to function as one unit and establish timelines to manage documentation requirements. Exhibit ownership of Implementation experience and client satisfaction, staying informed of process updates and internal communication. Demonstrate creative problem-solving and solid judgment/decision-making skills, adhering to policy and procedures and exceeding established Service Level Agreements. Listen actively to clients and ask clarifying questions to fully grasp their needs, maintaining a positive and professional tone throughout calls. Solve problems effectively by identifying clients issues and working collaboratively towards solutions that meet their needs. Be proficient in client-facing skills, including active listening, maintaining a positive and professional tone, and effective problem-solving. Expertly manage products such as Cash/Currency Services, Disbursement Products, Information Services/Products, Payments Products, and Liquidity Services. Required qualifications, capabilities and skills Graduates with minimum of 5 years of experience Project management skills to manage multitude of requirements for a full array of treasury service products Demonstrate problem solving ability through interaction with internal business partners Exceptional verbal and written communications skills. Ability to negotiate and people-oriented skills. Communication is paramount Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Ability to work under pressure and to think laterally and meet deadlines Excellent logical, analytical skills and meticulousness Initiative-taking approach Ability to grasp and learn new products which are currently not in scope Preferred qualifications, capabilities and skills Knowledge of Treasury Service & Commercial Bank Products and Operations will be an added advantage Knowledge of Microsoft Suite of products You are a strategic thinker passionate about driving onboarding. You have found the right team. As an Onboarding Analyst - Team Leader within our Client Implementation team, you will be responsible for managing client implementation and technical integration by operations, while building relationships with internal partners. You will manage an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies. Your role will involve ownership, escalation, and resolution of risk issues in a timely manner, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution. You will contribute to the overall client implementation process, manage expectations by establishing timelines, and exhibit ownership of the implementation experience and client satisfaction. Job Responsibilities Gain extensive on-the-job experience of products and apply advanced knowledge of procedures to solve complex and varied situations. Execute work instructions independently without daily supervision and manage Client Implementation, Technical Integration by Operations, and relationships with Internal Partners. Oversee an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies. Own, escalate, and resolve risk issues promptly, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution. Contribute to the overall Client Implementation process to enable the team to function as one unit and establish timelines to manage documentation requirements. Exhibit ownership of Implementation experience and client satisfaction, staying informed of process updates and internal communication. Demonstrate creative problem-solving and solid judgment/decision-making skills, adhering to policy and procedures and exceeding established Service Level Agreements. Listen actively to clients and ask clarifying questions to fully grasp their needs, maintaining a positive and professional tone throughout calls. Solve problems effectively by identifying clients issues and working collaboratively towards solutions that meet their needs. Be proficient in client-facing skills, including active listening, maintaining a positive and professional tone, and effective problem-solving. Expertly manage products such as Cash/Currency Services, Disbursement Products, Information Services/Products, Payments Products, and Liquidity Services. Required qualifications, capabilities and skills Graduates with minimum of 5 years of experience Project management skills to manage multitude of requirements for a full array of treasury service products Demonstrate problem solving ability through interaction with internal business partners Exceptional verbal and written communications skills. Ability to negotiate and people-oriented skills. Communication is paramount Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Ability to work under pressure and to think laterally and meet deadlines Excellent logical, analytical skills and meticulousness Initiative-taking approach Ability to grasp and learn new products which are currently not in scope Preferred qualifications, capabilities and skills Knowledge of Treasury Service & Commercial Bank Products and Operations will be an added advantage Knowledge of Microsoft Suite of products

Loan Origination Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Origination Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Origination Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Loan Origination Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Origination Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Origination Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Employee Experience Technology Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Has the ability to expand and collaborate across different levels and stakeholder groups Required qualifications, capabilities, and skills Formal training or certification on Site Reliability Engineering concepts and 5+ years applied experience. Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Strong knowledge in Terraform and Cloud technologies. Fluency in at least one programming language such as (e. g. , Python, Java Spring Boot, . Net, etc. ) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e. g. , Jenkins, GitLab, Terraform, etc. ) Experience with container and container orchestration (e. g. , ECS, Kubernetes, Docker, etc. ) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Ability to teach new programming languages to team members Preferred qualifications, capabilities, and skills Should have ability to lead by actions Drive to self-educate and evaluate new technology Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Employee Experience Technology Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Has the ability to expand and collaborate across different levels and stakeholder groups Required qualifications, capabilities, and skills Formal training or certification on Site Reliability Engineering concepts and 5+ years applied experience. Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Strong knowledge in Terraform and Cloud technologies. Fluency in at least one programming language such as (e. g. , Python, Java Spring Boot, . Net, etc. ) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e. g. , Jenkins, GitLab, Terraform, etc. ) Experience with container and container orchestration (e. g. , ECS, Kubernetes, Docker, etc. ) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Ability to teach new programming languages to team members Preferred qualifications, capabilities, and skills Should have ability to lead by actions Drive to self-educate and evaluate new technology

The Client and Onboarding Services (COS) group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients. As an Analyst in the Client and Onboarding Services (COS) group, you will be responsible for promoting and coordinating all aspects of the setup for custom card and cash management services. This role provides an opportunity to work closely with key internal partners to ensure a best in class experience for our clients. Job Responsibilities Set clear expectations by establishing timelines and managing documentation. Ensure client satisfaction by taking ownership of the onboarding experience. Manage internal communication and provide status updates. Meet deal deliverables by addressing implementation issues and holding owners accountable. Apply creative problem-solving and sound decision-making. Adhere to policies and procedures, meeting or exceeding Service Level Agreements. Maintain risk awareness, escalating and resolving issues promptly, while collaborating with internal clients and partners Required Qualifications, Skills and Capabilities Possess 3 years of relevant experience, with a college degree in accounting, business, finance, or equivalent experience in financial institutions. Exhibit excellent communication skills, both written and verbal, and demonstrate a professional presence adaptable to changing needs. Highly organized, able to manage competing priorities, and proficient in Microsoft Office Suite, with strong logical, analytical skills, and attention to detail. Experienced in client-facing roles in institutional banking, with proven problem-solving abilities and a relentless aptitude for learning new industry knowledge and products. The Client and Onboarding Services (COS) group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients. As an Analyst in the Client and Onboarding Services (COS) group, you will be responsible for promoting and coordinating all aspects of the setup for custom card and cash management services. This role provides an opportunity to work closely with key internal partners to ensure a best in class experience for our clients. Job Responsibilities Set clear expectations by establishing timelines and managing documentation. Ensure client satisfaction by taking ownership of the onboarding experience. Manage internal communication and provide status updates. Meet deal deliverables by addressing implementation issues and holding owners accountable. Apply creative problem-solving and sound decision-making. Adhere to policies and procedures, meeting or exceeding Service Level Agreements. Maintain risk awareness, escalating and resolving issues promptly, while collaborating with internal clients and partners Required Qualifications, Skills and Capabilities Possess 3 years of relevant experience, with a college degree in accounting, business, finance, or equivalent experience in financial institutions. Exhibit excellent communication skills, both written and verbal, and demonstrate a professional presence adaptable to changing needs. Highly organized, able to manage competing priorities, and proficient in Microsoft Office Suite, with strong logical, analytical skills, and attention to detail. Experienced in client-facing roles in institutional banking, with proven problem-solving abilities and a relentless aptitude for learning new industry knowledge and products.