1656 Service Level Jobs - Page 18

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department. will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist. What you will do: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. ...

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets...

GENERAL DUTIES & RESPONSIBILITIES What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feed...

What you get to do in this role: Communicate department goals and procedures to team members Lead technical analysis, implementation and deployment Coordinate technical activities with key internal and client stakeholders Develop and document key solution architecture and design aspects Develop technical change requests, migration and test plans Provision proof of concept and pilot environments Support Project Managers in managing scope variations and risks effectively Work with the team to develop problem management and service improvement plans Liaise with vendors and service providers to execute technical change Ensure team follows best practices and maintain service level agreements To b...

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payables department as Operations Leader. Your Focus: As an Operations Leader based in IFF Hyderabad, you will be responsible for the overall management of the Accounts Payable department team, supporting IFF. You should have led a team size of ~20 people. You will need to look after processing and documenting of financial information along with payment transactions and ...

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Our...

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? We are a part of one of the leading service providers in Loan Syndication having end-to-end services provided The process involves aligning the Trustee s cash accounts with the internal bookkeeping system and producing cash flow as the result for the client Cash Reconciliation: Team is responsible for performing end-to-end Cash Reconciliation for Syndicate Loan products and investig...

Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alert...

JD Format Role SAP FICO Consultant Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview OtD PNW2 Location Chennai Experience: 8 + years Number of openings 1 What awaits you/ Job Profile Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) Setting up the organization structure of Materials Management and perform all relevant configuration for example Purchase Organisation, Valuation Area Plants, Storage Location and Warehouse s...

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag...

Are you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer & Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, sche...

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely...

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely...

This position will assist in performing implementation, operation, monitoring, recovery, and performance tuning for infrastructure and application services at symplr. The CloudOps team augments the symplr Development, IT teams by focusing on application deployment on production systems using a software engineering approach and manageability of application failure resolutions within Service level agreements. CloudOps goals include improving system performance, increasing operational observability, enhancing system stability, and reducing time for software delivery. Duties & Responsibilities Be a champion for department initiatives and values by ensuring all actions promote the department s mi...

POSITION DESCRIPTION Position Title: Back Office Manager Reports Directly to: Senior Manager / Site Leader Position Overview: The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as company budget and profitability targets. Primary Responsibilities: Leads designated production projects to meet or exceed gross margin targets for all assigned projects Responsible for directing all production projects to meet or exceed client Service Level Agreements, or other client contractual obligations, for the assigned projects, in s...

Role Purpose Responsible for supporting hotels in enhancing revenue and market performance sharing in depth data analysis and recommending strategies to then execute. Key Accountabilities Manage the revenue function across a portfolio of hotels, developing and managing short, medium, and long-term strategies for profitable revenue generation and capture as set out in each hotels Service Level Agreement. Responsible for pro-actively and cost effectively maximizing hotel room revenues, RevPAR and system delivery to achieve superior performance in comparison to the competitive set as measured in RGI and against budget growth targets Develop strategy to achieve overall hotel revenue. Analyzing c...

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success...

Supports the design and maintenance of enterprise systems by preparing test data, analyzing results, troubleshooting problems and communicating issues back to development. The DevOps approach to software development requires frequent, incremental changes to code versions, resulting in frequent deployment and testing regimens. Develops, monitors and maintain procedures and service level needs while providing user support. Automation engineers design, program, simulate and test automated machinery and processes in order to complete exact tasks. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained throu...

The Analyst Purchasing and Inventory role at Wesco/Anixter is accountable for forecasting activities associated with customers and products and the subsequent procurement activities and overall effectiveness of inventory with a key focus on maximizing the return on investment and service to our customers. The purpose of the role is to build a forward visibility of future customer requirements, set supply policies and ensure purchase orders are placed effectively and to service level KPI s. Responsibilities: Monitor inventory levels & recommend inventory stock adjustments as necessary Maintain customer inventory letters of intent Manage and maintain the creation of an accurate demand plan in ...

As a Senior Developer, you will be responsible for executing, driving, and owning assignments through all stages of the development lifecycle to completion. You will document and map requirements to standard application functionality. You will function as a technical expert on complex applications, work assignments, and business problems. Responsibilities : Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform. Writes clean, efficient and well-engineered front-end code that can serve as standard of excellence for other team membe...

Amazon s Transportation team is seeking highly skilled and motivated person to help develop and implement a world class security program for our transportation network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Manager, will be responsible for partnering with fulfillment Center & Delivery Center Operations team spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within fulfillment cen...

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and fla...

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing ed...

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing ed...

Job Description: Overview: We are seeking a highly skilled and detail-oriented Programmatic Advertising Manager with 5+ years of hands-on experience in digital advertising, including paid social media buying and programmatic campaign management. The ideal candidate will have a deep understanding of media buying platforms, campaign optimization, client management, and performance analysis. The role requires excellent organizational skills, strategic thinking, and the ability to deliver impactful digital marketing campaigns on time and within budget. Key Responsibilities: Account Planning & Strategy Execution Manage and execute strategic plans for client campaigns, ensuring objectives are met ...