1182 Service Level Jobs - Page 22

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 1 to 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 1 to 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Territory Sales Executive Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Territory Sales Executive Tata Consumer Products Limited Job Description What are the Key Deliverables in this role Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Train and manage teams on established processes, ensuring consistent understanding and execution. Drive process stabilization and optimization initiatives to enhance workflow efficiency, minimize errors, and support scalable operations. Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Process Associate/Sr. . Process Associate US Payroll Location: Ambattur, Chennai Shift Timing: Night Shift 6:30 PM to 3:30 AM (Standard) / 7:30 PM to 4:30 AM (During Daylight Saving Time) Work Days: Monday to Friday Experience Required: 25 Years in US Payroll or Payroll Implementation Job Summary: We are seeking a Process Associate/ Sr. Process Associate with strong experience in US Payroll operations or implementation . The ideal candidate will play a key role in setting up, maintaining, and processing payroll data for our clients, ensuring compliance and accuracy while adhering to strict timelines. Key Responsibilities: Process payroll transactions and manage end-to-end payroll implementation for US clients Configure payroll setup and migrate client data Update and maintain employee demographic data in client HRMS systems Ensure all manual and system-based processes are accurate and timely Meet client-specific Service Level Agreements (SLAs) Provide payroll support in compliance with internal processes and client policies Skills & Qualifications: Mandatory: Hands-on experience in US Payroll (Processing or Implementation) Proficient in MS Excel , MS Word , and professional email handling Strong verbal and written communication skills Superior analytical and problem-solving abilities Detail-oriented and able to manage multiple tasks Team player with high energy and a proactive mindset Familiarity with payroll software such as Prism, UKG, MS Dynamics GP, Peoplesoft, isolved a plus Comfortable working in night shifts ","Work_Experience":"4-5 years","Job_Type":"Full time" , "Job_Opening_Name":"Process Associate/Sr.

Job Summary This job has a pivotal role in optimizing workforce efficiency, productivity, and performance across an organization. This position is responsible for overseeing components of the planning, scheduling, forecasting, and real-time management of the workforce to meet service-level objectives and organizational goals. As a subject-matter expert on workforce optimization issues, you will use advanced analytical tools and techniques to predict labor needs, analyze trends, and make data-driven recommendations to improve operations Job Description Essential Responsibilities Develop staffing models, create schedules, and monitor performance metrics. Identify trends, issues, and opportunities through key metrics analysis and develop improvement recommendations. Ensure high-quality baseline demand forecasts are developed and maintained for Operations. Serve as a subject-matter expert on workforce optimization issues and tools. Collaborate closely with leaders and other support functions to provide strategic insights to maximize utilization of staff. Make judgment calls based on data and sometimes incomplete data, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism. Minimum Qualifications Minimum of 5 years of relevant work experience and a Bachelors degree or equivalent experience. Preferred Qualification Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

Join us as a Site Reliability Engineer In this key role, you ll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services You ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development Were offering this role as associate level What youll do As our Site Reliability Engineer, you ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk. You ll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required. A typical day will involve: Providing structure and supporting release processes, suggesting and making improvements where possible Supporting the clear communication and frequent update of incident status to other teams and customers Providing technical expertise and input to establish the risk tolerance of products and services Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health The skills youll need We re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You ll need experience of using a data driven and scientific approach to fact finding. We ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes. Youll also need: Good knowledge and experience of programming languages Strong knowledge of deploy and release services, automation, and troubleshooting Experience of utilising tools and technology across the software development lifecycle Experience of using a data driven and scientific approach to fact finding Strong communication skills with the ability to proactively engage with a wide range of stakeholders Hours 45 Job Posting Closing Date: 09/07/2025

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match merge partner assets and resolve customer facing issues, and enhance customer experience. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match merge partner assets and resolve customer facing issues, and enhance customer experience. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: As a Sales Manager - IT Infrastructure Products & Services, you will be responsible for supporting our sales team in identifying and securing new business opportunities. Acting as the primary point of contact for customer-related matters, you will leverage your leadership and technical expertise to drive business growth. This role requires a strong focus on continuous improvement, while ensuring adherence to service level agreements (SLAs) and organizational standards. Your ability to lead, innovate, and maintain customer satisfaction will be key to your success in this position. Key Responsibilities: Possess a comprehensive understanding of IT product sales across Server, Storage, Networking & Security, Hyper-Converged Infrastructure (HCI), Backup, Virtualization, and Data Centre solutions. Demonstrate a solid understanding of the P&L aspects of deals. Have a strong grasp of service delivery methodologies and frameworks. Familiarity with tools and services automation technologies. Expertise in strategic, conceptual, and consultative selling. Exhibit flexibility, adaptability, and a proactive approach in engaging with customers. Proven experience in collaborating with both business and IT functions within customer organizations. Experience in responding to large-scale Services RFPs. Proficiency in CRM software and MS Office, particularly Excel and PowerPoint. In-depth knowledge of the opportunity management lifecycle. Capable of independently creating and presenting proposals. Ability to maintain strong relationships with at least 5-6 OEMs. Possess an established customer base. Qualification: A minimum of 5 years of experience in IT Infrastructure Products & Services. A post-graduate degree in Business Administration is preferred. Exceptional oral and written communication skills. Strong listening, negotiation, and presentation capabilities. Excellent interpersonal skills with a focus on relationship building. Proficient in MS Office applications (Excel, Word, PowerPoint).

Job Description As an Area Service Manager for Agilent, you will work with diverse teams and customers, work on Talent management, fostering innovation along with technical knowledge of handling instruments/SW is crucial. The ability to resolve customer and partner concern to maintain the highest level of customer satisfaction and collaboration with peers and partners will be key. Your Role: Expected to handle a large team of 10 -20 engineers and large customer base in and around Bangalore. You will be responsible for managing the team in supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Proactively responds to potential equipment issues to prevent unplanned interruption of customers business. Leads the team of skilled engineers to meet the ambitious standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, Build empowered, collaborative, and accountable culture. Responsible for upholding and driving Agilents culture & core values to build comradery and community within the operation. Qualifications Bachelor s Degree in Electronics or Chemistry/Analytical Chemistry The candidate should be from the Analytical field (Similar to ours) Experience in Analytical Instruments like HPLC/GC/MS will be an added advantage. Least 2-3 Years of experience in People management of a team of 10+ People reporting directly. Might be required to work 30% Time on Instrument to help in customer concerns Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

Regional Executive CS New Delhi Bangalore ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. SKILLS Excellent communication and writing skills Ability to work independently and under pressure Having good knowledge of a product depending on the service area. Able to identify trouble spots and excellent problem-solving skills. Good team player. Able to learn new technologies Excellent time management skills and customer service skills Proficient with computer literate such as Windows 2000/NT, workstation, MS Office and PC Hardware. Good Knowledge on SQL Sever Having knowledge of Remote connection ( Ammyy, Teamviewer, Remote desktop etc) Able to communicate and cooperate with staff at all levels Excellent presentation and technical writing skills. Strong customer-focus and problem-solving attitude Skillsin planning, organizing, and adapting within a multi-tasking environment. Have the aptitude and patience to update cases with well-written activity reports on a regular- basis and maintain case documentation JOB RESPONSIBILITIES Record and classify received Incidents and undertake an immediate effort in order to resolve the issue. Log all Incident/Service Request details, allocating categorization and prioritization Codes. Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Salesforce (CRM). Escalate Major Incidentsto the Level 2 support Escalate Incidents at risk of breaching Service Level Agreement to the Level 2 support or manager. Owns all Incidents and Service Requests throughout their lifecycle. CANDIDATE REQUIREMENTS Bachelor s / Master degree in a computer technology related discipline. Minimum of 3 years of experience, preferably in the hospitality industry, is an added advantage.

The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record , ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments About the Role Location - Hyderabad #LI Hybrid About the Role: The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record, ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments Key Responsibilities: Requirements Collection and Documentation - Gather and meticulously document all business and technical requirements to ensure alignment with project objectives and stakeholder needs. Ability to generate UTM Tracking codes for different types of marketing channels, to get detailed metrics about the visitors from tracking platforms like Google Analytics etc. Hands on experience of performing quality assurance checks for email proof copies related to SFMC/HQE, RTE email campaigns and troubleshoot issues. Ensure that all processes and deliverables adhere to established Service Level Agreements (SLAs), maintaining high standards of operational excellence. Utilize strong analytical capabilities to manage Agencies on Record (AoR) and Vendors on their requirements Demonstrate strong collaboration skills by working effectively with AoR partners and key stakeholders, fostering positive relationships and seamless communication. Employ effective negotiation techniques to resolve conflicts, secure favorable terms, and drive mutually beneficial outcomes with partners and stakeholders. Possess a deep understanding of marketing processes to effectively support campaign tagging and social media management initiatives. Exhibit proficiency in English (both written and verbal) to facilitate clear and effective communication across diverse teams and regions. Adapt to and efficiently work within both US and India operational environments, managing cross-cultural dynamics and remote collaboration. Identify opportunities for process enhancements and propose actionable improvements to increase efficiency and effectiveness within team. Leverage strong technical knowledge in the Martech space to support and optimize tools, platforms, and technologies used in social media management and campaign tagging. Apply extensive experience in social media management and operations to oversee and enhance social media strategies, ensuring successful execution and campaign performance. Build & maintain relationships with agency partners, collaborate with internal teams (e. g. Product, Brand teams) to enhance operational efficiency Provide support and training to cross-functional teams on campaign setup tools and processes Essential Requirements: Candidate must have at least 5+ years experience in managing marketing campaigns and social media account management, demonstrating strong technical and analytical skills and a track record of success working in a team-based environment Excellent analytical, problem-solving, negotiation and interpersonal skills. Proficiency in MS Office and tagging tools (e. g. , Claravine). Proven ability to understand the marketing execution landscape with detail understanding of marketing deliverables Excellent cross-functional skills with the ability to work and lead a cross-functional team. Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long-term relationships Past work reflects a track record of operational excellence including operational metrics and accountability Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage Bachelor s degree in business administration or in Computer engineering or other related field Certifications: Social Media Management (Preferably Meta or on any social media channels) is a plus ; Marketing Campaign tracking Certifications is a plus .

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Degree in Business / Accounting / Finance / Economics or any related course 3+ years experience in Financial Services, preferably Investor Relations, Back office and/or Client Service related 1+ years of experience supervising staff Financial/trading/banking experience or knowledge of Hedge/Mutual Funds an advantage knowledge of compliance and regulatory issues and anti-money laundering policies Proficient in Microsoft Applications (Word, Excel, PowerPoint etc. ). Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Supervision of work performed by Global Operations IR Data Processors Participation in training of team members; assisting the Manager in preparation and execution of staff development plans Monitoring and ensuring that transactions are properly executed Ensuring adherence to controls and procedures; preparing and contributing to management control reports Developing and monitoring Service Level Agreements Taking a leadership role as a subject matter expert for the department Maintaining knowledge of current regulatory and compliance environment as it effects our services and/or clients Participating in projects when required

Join us as a Site Reliability Engineer In this key role, you ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services You ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development Were offering this role at vice president level What youll do As our Site Reliability Engineer, you ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You ll define error budgets that support finding the right balance between risk and reliability. You ll also provide structure and help to our release process, suggesting and making improvements where possible. You ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required. In addition to this, you ll: Proactively contribute new ideas and innovations to meet short term and longer-term goals Continually balance and manage any potential risks Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required Provide technical expertise and input to establish the risk tolerance of products and services Communicate incident status updates clearly and frequently to other teams, customers and stakeholders The skills youll need We re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You ll need experience of using a data driven and scientific approach to fact finding. We ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes We re also looking for: Experience with Java, Node, Python, React - CI/CD and Code quality, coverage, Developer Experience Experience in Site reliability Engineering, DevOps or related role with strong knowledge on cloud platforms, with focus on large scale, high availability systems Experience with CICD pipelines & related tools(Ex-Jenkins, Gitlab) Experience with infrastructure as code tools such as terraform, ansible or cloud formation Exposure with Developer Journeys, Reduction of Toil, Developer focussed enablement like Adoption, Migration, Trouble-shooting and Creation of Simplified tech-solutions for respective Tech-Stacks Hours 45 Job Posting Closing Date: 08/07/2025

Req ID: 313796 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SIEM - Security Center Operations Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Understand and apply principles, concepts, technologies and standards of professional field Apply research information gathering and analytical and interpretation skills to problems of diverse scope Write/create formal documentation such as reports, slide decks, and architecture diagrams Lead and/or assist incident response efforts Create content (queries, dashboards, reports, etc.) in industry leading SIEM tools, such as Splunk Support and participate in SOC engineering efforts such as tool integration, development of automation, scripts, testing of new tools and evaluation of new technologies Make recommendations for improving procedures Evaluate/deconstruct malware through open-source and vendor provided tools Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover logs Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities Confidently communicate technical information to NTT Data Services client base and internal technical team members Participate in knowledge sharing with other analysts and develop efficient customer solutions Maintain a working knowledge of local security policies and execute general controls as assigned

Job Summary: Manage the supplier performance of the assigned region meeting the KRAs. Optimize supply chain effectiveness through continuous improvement of supply chain performance. In This Role, Your Responsibilities Will Be: Drive and lead lean culture, change and lean events at key suppliers. Provide Lean education and drive Lean Projects across supply chain for process improvement, Service Level, Lead Time & cost reduction Roll out training, involve supplier teams for improvement action & monitor the progress Work with CM and SPE on delivery performance and ensure 95% OTD of the supplies to our sites Support Weekly Open Order Review meeting with suppliers, Analyze and derive an action plan for eliminating the root cause of any delay which affects the delivery performance Late backlog orders must not exceed 5% of the total open purchase orders with the suppliers Support Quarterly Supplier Business of key suppliers: Supplier Lean Organization, Lean dashboards review Ensure setting up of health Cards at suppliers on stocking program, encompassing usage of forecast, supplier internal lead time and safety factors. Assessing Supplier capability & Capacity required to meet FCV Global demands, joint actions to be initiated along with the CM and SPE to enhance Performance Develop and benchmark best practices among suppliers and FCV sites Ensure Relationship development and management with Key Supplier Emerson Account Managers Who You Are: You gain insight into various WA needs, You see opportunities that benefit the customer, You build and deliver solutions that meet customer expectations, You establish and maintain effective supplier / customer relationships You readily action new challenges, without unnecessary planning, you identify and seize new opportunities, You display a can-do attitude in good and bad times, You step up to handle tough issues. You keep a strong bottom-line orientation, You persist in accomplishing objectives despite obstacles and setbacks, You maintain a track record of exceeding goals optimally, You push yourself and help suppliers achieve results For This Role, You Will Need: Fundamental Engineering knowledge is needed for understanding the workflow at Suppliers end Better understanding of the process and able to offer solutions. Lean knowledge required to transform the India Supply Chain Technical competence is needed to understand the processes Presentation Skill Our Culture & Commitment to You: . We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

GAQ426R122 The Corporate Engineering team builds/provides services and infrastructure that allow our Bricksters to be successful. The team is dedicated to ensuring that the underlying infrastructure runs smoothly and that systems and tools work as expected. Databricks is hiring an experienced Identity and Access Management Engineer to manage critical Identity and Access Management processes and build future capabilities. This role is part of the Corporate Engineering team and is essential to scaling and optimising our Identity Infrastructure as we continue our hyper-growth. The impact you will have: You will work with different teams to ensure that the IAM services we offer to the business are built for efficiency and scale. You will work closely with IT and Security teams to ensure the secure implementation of identity lifecycle processes (provisioning, updates, de-provisioning). You will provide Tier 3 support for the IT HelpDesk team. Partnering with IT support leads to understanding identity trends and implementing solutions to improve them through process or automation. You will work with internal IT teams to support and implement advanced configurations for identity systems such as Okta, AD, and Opal, implementing access controls for SaaS applications. You will develop solutions or applications to facilitate identity automation across the Databricks Identity infrastructure securely. You will help define service-level agreements and processes, working with IT support to streamline access requests and improve transaction transparency. You will strive to improve our processes to provide a smooth and automated user LCM experience. You will help build a world-class customer identity management platform. What we are looking for: At least 7+ years of experience or related experience administering Okta, including advanced configurations such as OIDC/Oauth, SCIM, cross-tenant federation, Okta Workflows, and APIs 4+ years of experience or related experience administering identity for systems, including IAM configuration for Saas and/or a subset of PAM, NHI Management,etc. 2+ years of experience programming in a language such as Python, node.js, Golang or Scala is required. Familiarity with IAM concepts of least privileged access, Federation, Assurance, Reconciliation, and evidence needs for Audits. Familiar with design patterns to implement RBAC vs. ABAC vs. PBACFamiliar with Customer Identity Management. Familiarity with APIs with a track record of leveraging them to improve efficiency through automation or data quality. Familiarity with AI agents and concepts around securing them About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https: / / www.mybenefitsnow.com / databricks . Our Commitment to Diversity and Inclusion . Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

About Citco: The Citco Banks offer our clients the ability to transact, place cash on deposit and access foreign exchange markets and loan facilities. Operating from multiple locations globally, we provide custody and depositary services and credit facilities, with our solutions fully integrated with our fund administration and corporate and trust offerings. About the Team & Business Line: Citco Bank provides fully integrated transaction, deposit, foreign exchange and credit facilities to our Fund Services and Governance Services clients. Operating in strategic global centers Citco Bank provides access to best-in-class process and technology. As a core member of our Compliance team you will work closely with internal stakeholders and cross-functional teams to minimize operational risks and ensure our clients experience seamless delivery across banking services. Your Role: You will conduct document outreach with clients. Review and validation of client set ups, due diligence levels and risk assessments Review document collection requests Support CLM (KYC) Specialists based on your expert knowledge Proactively co-manage the team s daily workflow and, in consultation with the AVP, ensure adherence to the policies and procedures as outlined Manage smaller operational work streams, including operational management of 4-6 staff members Communicate effectively with clients and internal stakeholders (e.g., Manager, Relationship Managers, etc.) and timely respond to (follow up on) emails or telephone requests Timely follow up on pending items to meet internal service level agreement (SLA) deadlines Timely report and escalate non-conformities to your Manager Participate in specific projects which may arise from time to time Participate in Citco s training program Have a good understanding of (and adhere to) Citco s policies, procedures and systems About You: You have a Bachelor s degree. At least 3 years of experience in KYC/AML and client due diligence reviews, preferable in the offshore sector or fund industry Assets: Experience with managing small groups of staff Good communication skills in English, both verbal and written Strong problem solving and analytical skills Good knowledge of Microsoft office applications (e.g., Excel, Word) Team player Ability to assimilate the requirements of the role quickly and eagerness to learn Knowledge of the alternative investment and financial industry is an advantage. Competencies Business and commercial acumen Quality and risk management Decision making Client relationship management Communication Developing working relationship Leadership Coaching and developing others Organization and resource management Drive for results Adaptability Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Req ID: 314803 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Business Intelligence Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). We are currently seeking an Incident Manager to join our team. The Incident Manager role is to identify, synthesize, organize, and manage IT issues to support end users across the enterprise. This strategic (design) and hands on delivery (implementation) role manages all aspects of Incident Management, creates guidelines for process usage, and how it integrates with the other processes, and how to keep it from growing stale. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization. In your role, you will Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision Define the Incident management strategy and focus on Gaps and Process improvements Work effectively across the organization with stakeholders, service teams and subject matter experts to support IT issues Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness Develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks and perform PIRs. Act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements Set direction and provide a framework through which Incident Management process improvement objectives can be delivered Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs Gather feedback from end users to understand how to improve efficiencies when it comes to Incident management Provide relevant coaching, training, and support to champion Incident management culture within the organization. As our ideal candidate, You have a University Degree in Engineering, Computer Science, or relevant technical degrees You have 5 years of experience as an IT Incident Manager You have 5 years of experience in ITIL implementation and Project coordination You have ITIL Foundation Certification You have 5+ years of experience of ITSM processes and ServiceNow, specially ServiceNow Incident Management module. You have outstanding communication skills - Written and Verbal, in English You have expertise on Microsoft Word, Excel and Powerpoint

Req ID: 327225 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). In your role, you will Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision Define the Incident management strategy and focus on Gaps and Process improvements Work effectively across the organization with stakeholders, service teams and subject matter experts to support IT issues Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness Develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks and perform PIRs. Act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements Set direction and provide a framework through which Incident Management process improvement objectives can be delivered Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs Gather feedback from end users to understand how to improve efficiencies when it comes to Incident management Provide relevant coaching, training, and support to champion Incident management culture within the organization. As our ideal candidate, You have a University Degree in Engineering, Computer Science, or relevant technical degrees You have 5 years of experience as an IT Incident Manager You have 3 years of experience in ITIL implementation and Project coordination You have ITIL Foundation Certification You have 3+ years of experience of ITSM processes and ServiceNow, specially ServiceNow Incident Management module. You have outstanding communication skills - Written and Verbal, in English You have expertise on Microsoft Word, Excel and Powerpoint

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate - Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 4 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

"Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 2-3 years experience in the financial industry 2-3 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. "

"Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: 5-7 Years of People Management required. 3-5 years experience in the financial industry 3-5 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. "