2145 Service Level Jobs - Page 16

Join our Loans group as a Loan Servicing Specialist and become an essential part of a high-performing team. This role offers hands-on experience in banking operations, providing exposure to a variety of financial services. Be part of a collaborative environment where your contributions drive our success. As a Loan Servicing Specialist within the Loans group, you will execute critical servicing tasks to support our financial operations. You will handle processes such as Cash Operations, Loan Setup Maintenance, and Loan Account Management, ensuring all activities meet established Service Level Agreements. This role offers valuable opportunities to develop your skills and make a significant imp...

Are you passionate about service excellenceWould you love to work for a global organisation that is doing more good for people and planet IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payable Invoice Processing function as Specialist. Your Focus As Specialist based out of our GBS in Hyderabad, India, you will be for processing invoices, reconciling accounts, and ensuring timely payments to vendors and suppliers. The role reports to Assistant Manager/Operations Leader Operations. How you will contribute Adhere to established SOPs and process guidelines to...

About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analy...

Job Description What are the Key Deliverables in this role Financial Outcomes Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Customer Service Provide ground-level inputs for promotions, local activations demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Internal P...

Facilities Executive Work Dynamics What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency ev...

Are you passionate about service excellenceWould you love to work for a global organisation that is doing more good for people and planet IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payable Invoice Processing function as Specialist. Your Focus As Specialist based out of our GBS in Hyderabad, India, you will be for processing invoices, reconciling accounts, and ensuring timely payments to vendors and suppliers. The role reports to Assistant Manager/Operations Leader Operations. . How you will contribute Adhere to established SOPs and process guidelines ...

Skills: SSIS and ADFAdvanced SQL, C# and Power Apps Software Development Lifecycle (SDLC), SAFe framework Cloud (Azure DevOps) driven environment with CI/CD and large data backend systems, Experience with Continuous Integration/Continuous Delivery (CI/CD) tools frameworkTools: C#,.Net, SSIS, SQL, Power SuiteData Management Logs: Azure data factoryAPIs and Data Mapping: webservices, API Management, Microservices, HL7, ANSI and FHIR Monitoring Automation: SQL standard errors, Excel, SSIS, HEATBatch Reports: SQL standard errors, ExcelTicketing Workflow Management: HEAT, Jira, ServiceNowSLAs (Service Level Agreements) within these systems, especially to ensure high-priority issues are addressed ...

Title: Supply Planning Manager Location: Rajpura Req ID: R-1166291 Job Description The role of a Supply Planning and Customer Service Executive is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should lead supply chain strateg...

Overview This role is responsible for focal Point or annual merit cycle, Offer Process / Pay Recommendations (Internal & External), salary benchmarking / exercise with the multiple market vendors for submission and market pricing of the data. Understands basic concepts of Total Rewards such as Differentiated Merit, Adjustment to minimum and Lumpsum. Data management understanding as well as good in excel. Should be able to mid-year cycles, systems set up & configuration testing, HR & manager communication, training during the cycle and execution for AMESA or APAC Sectors countries. Partner in development of merit & IC ranges and budgets. Administer LTI & Pay Equity activities and job evaluati...

The Position Global Digital Campaign Expert Roche India Roche Services & Solutions Hyderabad A healthier future. It s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That s what makes us Roche. At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cu...

AVC:SKY - Service RM INTERNAL USAGE: No of Vacancies: 1 Manager: AVC:SKY - Service Head Is a Team leaderNo Team Size: NA Grade: DM/Manager/Senior Manager Business: Retail Banking Department: Axis Virtual Centre Sub-Department: Location: Mumbai, Gurgaon, Pune, Bangalore , Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell About the Role The AVC:SKY - Service RM is responsible to provide services to enhance client satisfaction levels and en...

About this opportunity: Were excited to announce a pivotal role in our company: Operations Manager. A key component of our team, the Operations Manager serves as the driving force behind Network Operations and domain escalation management. This role draws on the collective abilities of their team, imparting domain knowledge to further improve our already outstanding delivery performance. The Operations Manager isn t just overseeing operations, they will be deeply involved in developing best practices, people management, and strategy formation. Furthermore, they will participate in various functions such as Automated Operations, MS Core and Cloud Specialist, Service Support, Incident Manageme...

Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level operating system, application, network, hardware level, hypervisor, cloud environment, etc. Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction. Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements. Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests. Excellent customer service skills, adding to the customer experience. A track record of sound judgment and deci...

Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. Contributes to goal settings for direct team members in lines with process goals. Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever requ...

1. HR Service Delivery with Care Provide Tier 2 HR support to employees across all regions, (Americas, Europe, and APAC) ensuring high-quality, efficient and compassionate service. Serve as an escalation point for Associate People Operations Specialists handling Tier 0-1 inquiries, resolving more complex queries across global CoEs (e.g., Talent Acquisition, Total Rewards, Global Mobility, Talent Development, HRIS, People Support & Care, etc.). Partner with relevant CoEs to resolve intricate HR issues, ensuring complete resolutions. Escalate cases to the appropriate CoEs when necessary, after review of the Tier 2 knowledge base. Collaborate with CoEs to provide insights on case trends, identi...

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible t...

Strategic Leadership & Team Management Lead, mentor, and develop the Quality Specialist and QA Analyst teams, fostering collaboration, professional growth, and a data-first mindset. Define departmental goals, KPIs, and performance standards based on measurable quality, efficiency, and compliance metrics. Use data to allocate resources effectively, forecast needs, and meet service-level agreements. Build cross-functional relationships with senior leaders to ensure alignment on quality priorities and data strategies. Data-Driven Quality Oversight for Life & Annuity Operations Oversee review and verification of life insurance and annuity transactions using statistical sampling, error tracking, ...

In this role, you will support the delivery of service levels and productivity targets for all skills/sites you support. You will understand our business drivers and levers, and will monitor and report volume actuals against forecast, to meet short-term outlook. Responsibilities include: On-going generation, creation, and maintenance of accurate data/reporting Run what-if scenarios for staffing Analyze data to outline any reasons for under/over performance, and recommend actions to improve performance. Support the production, communication, & implementation of service level action plans Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed...

Maintain and enhance the reputation of MSS for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations Work with the upstream processes to manage the quality of service delivery by MSS Monitor and complete KPIs to be used in driving client service and service quality improvements Seek continued year on year improvement on client service KPIs and client feedback Monitor service q...

Manages or performs work associated with two or more of the following: Warehouse and Shipping / Despatch Operations (Warehouse, Warehouse Shipping and Receiving, Vault Issuance and Containment, Despatch, Materials Handling, etc.), Transportation and Customs Management and Procurement Ensures all work conforms to Security Standards, Operational Systems and Procedures and Regulations Ensures that production activities (Manufacturing/Service Centre) are appropriately supplied with materials in order to complete work effectively and within required service-level agreements through self-delivery or management of the activity of the functions Aims to be the champion in all areas for Health and Saf...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

1. Ticket Management: Must have 5+ yrs of experience in responding promptly to employees and freelancers inquiries and resolve issues using Zendesk while adhering to defined SLAs. Strong command of written English communication is a must. 2. Documentation Maintenance: Update and manage documentation related to applications, protocols, policies, and processes in the internal system. 3. Department Liaison: Act as a bridge between various departments to ensure smooth communication, issue resolution, and task execution. 4. Ad Hoc Tasks: Perform tasks as assigned on an ad hoc basis, demonstrating flexibility, problem-solving, and time management skills. 5. Excel Familiarity: Use Microsoft Excel, ...

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security inci...

Automation test engineer with experience using AWS and scripting in Python Knowledge of Boto3 framework is required Test engineer should be able to test Infrastructure provisioned using CDK (created and deleted) and also test the full pipeline; scripts to test the persona (role Experience Required: 5 - 8 Yrs Involves execution of testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels and standards. Executes identified test programs for a variety of specializations to support effective testing & monitoring of controls within business groups and across the Bank. Understands the business/group strategy a...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorganChase within the Connected Commerce Tech you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to d...