1182 Service Level Jobs - Page 16

We are seeking an exceptional Machine Learning Engineer to join a team of experts in the field of AI/ML, and work together to tackle challenging business problems across diverse compliance domains. We leverage and train state-of-the-art multi-modal, large-language-models (LLMs), and vision language models (VLMs) to detect illegal and unsafe products across the Amazon catalog. We work on machine learning problems for generative AI, agentic systems, multi-modal classification, intent detection, information retrieval, anomaly and fraud detection. As a machine learning engineer, you will work with a highly skilled cross-functional team to invent, design, build and manage scalable ML systems. You will be solving challenging customer problems that are yet to be solved, conduct rapid prototyping, and deploy ML models to production. You will be using the latest innovations in AI, AWS, and industry technologies to build software, keeping our customers safe. If you d like to make a real-world difference by working hard, having fun, and making history, this is the team for you! In this role you will: Contribute to defining the system architecture, own implementation of specific components, and help shape the overall experience Collaborate closely with other team members to help define the scope of the product Take responsibility for technical problem solving to creatively meeting objectives, while insisting on best practices Write high-quality, efficient, testable code in Python and other object-oriented languages Design Amazon-scale tools to facilitate internal business Build highly available, secure, and low-latency systems Find out what it takes to engineer systems for "Amazon Scale" Own and operate the systems that you build based on real-time customer data and demanding service-level agreements A day in the life High-level designs, cross-team alignment, long-term architectural roadmap and technical strategy, understanding the business domain and proposing solutions to address customer and business problems, helping scope and analyze product requirements, mentorship, reviewing and writing high quality code. About the team We are a team of scientists and engineers building AI/ML solutions to make Amazon the Earth s most trusted shopping destination for safe and compliant products. 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language 2+ years of relevant experience in developing and deploying large-scale machine learning or deep learning models/systems into production, batch and real-time data processing, model containerization, CI/CD pipelines, API development, model training and productionizing ML models, and using Python and frameworks such as PyTorch, TensorFlow 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent Experience with AWS services like SageMaker, EMR, S3, DynamoDB, and EC2 for machine learning, deep learning, NLP, GenAI, distributed training, and model hosting

The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Schedule Schedules will vary based on the rotation of coverage. Sunday through Saturday 5-day, 9-hour rotation will apply. Weekend work from home is permitted with some limitations.

Accounts Payable Specialist Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Accounts Payable Specialist Edwards India Private Ltd Date of posting: Jul 3, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Key responsibilities Follow strict criteria for invoice processing onto relevant AP Systems; ensure that invoices are processed accurately and on a timely basis, following relevant policies and procedures. Identify and correct erroneous VAT input including foreign invoices. Preparation of supplier reconciliations and follow-up outstanding items to ensure they are recorded on the system. Ensure queries received are investigated, resolved, and responded to accurately and on time, following Edwards policies and procedures. Deal with all telephone Queries. Provide high-quality customer service to the business departments and suppliers, following agreed service level agreements. Work closely with colleagues to ensure all requirements of the group are covered and assist where appropriate. Work closely with the team lead to suggest ways of developing and improving the efficiencies of the AP function and the service provided to business users and suppliers. Communicate/escalate potential issues to the team lead and work together on a resolution. Meet specified Key Performance Indicators and Service Level Agreements. Follow instructions given by a superior. Who are we looking for? You can communicate in English fluently Willing to work in different time zones (EU/US) Knowledge of standard AP processing and query procedures is preferable (1-2 years) Advanced level of Microsoft Office (excel), SAP knowledge is preferable You are professional with verbal and written communication skills You have a team spirit and can work with others You have an ability to organize and prioritize in a fast-changing environment You take a proactive approach to problems and think about how to make processes more efficient Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Develop business strategies in collaboration with the Service Manager to drive service revenue from assigned customers through AMC/CMC, repairs, upgrades, and spare parts sales, in alignment with financial targets Deliver prompt and effective customer service on a 24x7 basis as required Provide application support and technical expertise to demonstrate product functionalities as per customer requirements Responsible for product installation and commissioning at customer sites Possess strong troubleshooting and diagnostic skills to identify and resolve product issues efficiently Perform product repairs within defined timelines to ensure minimal downtime Understand customer needs and respond within agreed service-level timelines Prepare, submit, and track maintenance contract proposals (AMC/CMC) Support sales activities by conducting product demonstrations and providing technical clarifications Key Responsibilities: Maintain accurate and updated records of customer installation databases Provide support to all regions through product demonstrations, training sessions, and selling tools Generate additional revenue through the sale of spare parts and accessories Ensure timely conversion from booking to billing Monitor the transition of units from warranty coverage to AMC Drive Annual Maintenance Contract (AMC) acquisition and ensure advance collection of payments for AMC and spare part billings Short Info Posted: 0 day(s) ago Location: Bengaluru Qualifications: Diploma/Graduate Engineer Experience: 4 Years - 0 Months To 7 Years - 0 Months

The Loan Origination Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Origination Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Origination Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing/origination experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Origination Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Origination Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Origination Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing/origination experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 1 to 2 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 2 to 4 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Primary country and city: India (IN) || Bangalore Req ID: 769632

Job Title: Sr. Supervisor, Training Job Description . Key Responsibilities: Develop and execute training strategies aligned with Paypal expectations, service level agreements (SLAs), and business goals. Lead initiatives to enhance agent performance, customer satisfaction scores Forecast training needs based on business growth, Paypal onboarding, and process transitions. Ensure training content is tailored to diverse Paypal processes, geographies, and customer interaction channels (voice, chat, email, social). Implement blended learning approaches using e-learning, virtual instructor-led training (VILT), and on-the-job training (OJT). Ensure compliance with Paypal-specific guidelines, data security protocols, and regulatory standards Conduct regular Training Needs Analysis (TNA) and align with Quality Assurance (QA) findings. Foster a high-performance culture through coaching, performance reviews, and career development plans. Drive trainer certification programs and continuous upskilling initiatives. Act as the primary point of contact for training-related discussions with Paypal and internal stakeholders. Present training performance reports, insights, and improvement plans during Paypal reviews and governance meetings. Collaborate with operations, quality, and workforce management teams to ensure training aligns with business needs. Champion the use of Learning Management Systems (LMS), AI-driven learning tools, and gamification to enhance learner engagement. Lead initiatives to reduce training time-to-floor while maintaining quality and effectiveness. Drive continuous improvement through feedback loops, pilot programs, and benchmarking best practices Desired Skills: Associates degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Qualification : Graduate Disclaimer: Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with 7 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with 7 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

As a Senior Software Engineer , you will be the technical interface to customers for resolution of problems related to the use of Oracle HCM products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer Fusion HCM product issues. Job duties are varied and complex applying independent judgment. May have project lead role. 10+ years experience with Human Capital Management (HCM) Core products or 10+ years experience with HCM Applications products and have a technical degree i.e., BS / BE / BTech Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience , i.e., demonstrating an understanding of HCM Applications at a functional and technical level (preferably Oracle). Provide a delightful customer experience with every customer contact, ensuring the professional handling of every product issue Provide telephone and email support to internal and external customers Perform efficient incident management while maintaining metric quotas Understand and assess customer-reported issues to determine prioritization Serve as an internal knowledge resource for other members of the HCM team Apply knowledge of technologies to make solution recommendations Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed Act as a liaison between customers, R&D, Production, Consultants, and QA, etc. Manage and ensure documentation of assigned incidents, including internal and external communications Learn, understand, maintain and contribute to internal support processes Analyze, develop, and improve internal processes Maintain strong alignment to Service Level Agreements Participate in special projects, as assigned : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before. Disclaimer:

Financial Optimize the logistics cost through effective route planning and optimum freight utilization Create new plans and strategies to achieve targeted service level with minimal delivery errors by close coordination with sales, production and transporters with optimum utilization of resources as per the standards Ensure regular following for payment of raw material from Accounts Department Responsible for monthly stock reconciliation, and coordinating with the Inventory, Purchase and Procurement department, in case of any discrepancy Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization Customer Liaison with Railways senior authorities (Operating & Commercial) to ensure timely dispatches Follow-up with the transportation vendors for the orders to get executed Following with Marketing Team for any issues with the orders and its unloading issues Liaising with the vendors for smooth operations Circulating Tenders and opening Tenders with the Tender committee members of the Plant for change in freights for Cement & Raw Material Spreading awareness to Drivers & Transporters on Road Safety issues Following with C & F agents and M.Os for issues related to warehouse Operations Institute norms, process adherence in the function, ensuring compliance with all statutory requirements Conduct reviews of new plans, initiatives implemented on daily/weekly/monthly basis in identifying gaps and deviations, bridging gaps to ensure that the targets are met Ensure zero-complaint record from the Marketing Department with regards to dispatches Look out the day to day monitoring of stocks of raw materials like Gypsum, Fly Ash, Coal, Pet coke Monitor stock of cement at various depots and calibrate dispatches to the depots accordingly Prepare Dispatch plan based on inventory at Depot/Transit/Requirement Periodic review of existing warehouse locations to meet desired service level at optimum cost Ensure reduction in transit time and further overall process TAT reduction, by opting for use of new and advanced technology Ensure adherence to distribution plan Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioral Undergo training as required for team s development Update self-knowledge base to cater the organization need

Ford is seeking an experienced Site Reliability Engineer (SRE) to join our team and lead the development, enhancement, and extension of our global monitoring and observability platform. Our Site Reliability Engineering (SRE) team enables modernization by providing robust SRE standards, IaC, monitoring tools powered by AI and easy-to-use dashboards. The resulting transparency of end-to-end performance provides a better view into how teams can proactively manage reliability and strategically apply automation. As an SRE your role will combine software engineering and systems engineering disciplines to ensure that software systems are available, scalable, and maintainable. This individual will play a pivotal role in shaping the evolving needs of our customers including development of Service Level Indicators and Objectives (SLI/SLO), best practices with associated templates, as well as automation to remove toil and facilitate adoption. Bachelors degree in computer science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience 5+ years of experience with Golang, Python, Java, NoSQL/SQL Datastore, Spring Boot. 5+ years of experience with any APM and other monitoring tools such as Grafana Cloud, Dynatrace, New Relic, ELK, Splunk, Prometheus, Kafka, DataDog, PagerDuty. 3+ years of GCP, AWS, or Azure experience. 3+ years of experience maintaining, developing, and supporting multi-tier production applications Experience with automated testing, unit/integration/load and/or test-driven development Understanding of gRPC & RESTful APIs, and microservices platform Strong experience with establishing error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime. Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc. Strong background in software development and systems administration, as well as excellent problem-solving and communication skills. Partner with and guide development teams in SRE best practices to improve reliability, MTTR/MTTD, quality, and time-to-market of our suite of software solutions across Ford Collaborate with development teams to design, build, and operate scalable and resilient software systems Guide partner teams in setting appropriate SLOs, leveraging distributed tracing, developing effective dashboards and custom metrics etc. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve our resilience as an enterprise Identify, reduce, and eliminate TOIL via automation to maximize our partner development teams time spent on engineering and innovation Perform root cause analysis of production incidents and implementing preventive measures Enable/guide partner teams to regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, capacity & resource utilization. Maintain knowledge repository that includes standard operating procedures, SRE best practices & guides, release checklists, etc.

We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 1 to 2 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 2 to 4 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

You are a strategic thinker passionate about driving solutions in treasury services and cash management. You have found the right team. As an Incremental Implementation Treasury Services - Team Lead within our Incremental Implementations Team (IIT), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. Job Responsibilities Serve as the main point of contact for clients, ensuring clear communication and coordination throughout the implementation process. Provide a warm introduction and interview clients based on internal guides to determine what information to request from the client. Manage post-setup activities and support any required training or testing activities. Oversee the setup of treasury service and cash management products, ensuring each step is completed accurately and on time and verify that all client documentation is complete. Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements. Verify that the product(s) or service(s) are set up and functioning correctly. Manage multiple implementation requests concurrently, ensuring timely and successful delivery for all clients. Coordinate client communication with other Implementation Consultants. Work closely with internal teams, including Sales, Service, and Operations, to ensure a smooth and integrated setup process. Identify and resolve any issues that may arise during the implementation process, ensuring minimal disruption to the client experience. Escalate risk issues when they occur in a timely manner. Identify items which need Remediation & Amendments. Identify gaps/exceptions and recommend possible solutions. Identify issues as a result of onboarding missing something on the original request. Uphold our commitment to a best-in-class client experience by delivering high-quality implementations that meet or exceed client expectations. Perform a client satisfaction call post setup and complete the warm transfer to Client Service. Required qualifications, capabilities, and skills Graduates with a minimum of 5 years of proven experience in a similar role within treasury services, cash management, or a related field. Excellent verbal and written communication skills, with the ability to liaise effectively with internal partners and clients. Strong project management skills, with the ability to juggle multiple requests simultaneously. Ability to independently manage conflict and mobilize internal resources to resolve issues. High attention to detail and a commitment to accuracy. Strong interpersonal and relationship-building skills. Ability to work under pressure and meet tight deadlines. A proactive and solution-oriented mindset. You are a strategic thinker passionate about driving solutions in treasury services and cash management. You have found the right team. As an Incremental Implementation Treasury Services - Team Lead within our Incremental Implementations Team (IIT), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. Job Responsibilities Serve as the main point of contact for clients, ensuring clear communication and coordination throughout the implementation process. Provide a warm introduction and interview clients based on internal guides to determine what information to request from the client. Manage post-setup activities and support any required training or testing activities. Oversee the setup of treasury service and cash management products, ensuring each step is completed accurately and on time and verify that all client documentation is complete. Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements. Verify that the product(s) or service(s) are set up and functioning correctly. Manage multiple implementation requests concurrently, ensuring timely and successful delivery for all clients. Coordinate client communication with other Implementation Consultants. Work closely with internal teams, including Sales, Service, and Operations, to ensure a smooth and integrated setup process. Identify and resolve any issues that may arise during the implementation process, ensuring minimal disruption to the client experience. Escalate risk issues when they occur in a timely manner. Identify items which need Remediation & Amendments. Identify gaps/exceptions and recommend possible solutions. Identify issues as a result of onboarding missing something on the original request. Uphold our commitment to a best-in-class client experience by delivering high-quality implementations that meet or exceed client expectations. Perform a client satisfaction call post setup and complete the warm transfer to Client Service. Required qualifications, capabilities, and skills Graduates with a minimum of 5 years of proven experience in a similar role within treasury services, cash management, or a related field. Excellent verbal and written communication skills, with the ability to liaise effectively with internal partners and clients. Strong project management skills, with the ability to juggle multiple requests simultaneously. Ability to independently manage conflict and mobilize internal resources to resolve issues. High attention to detail and a commitment to accuracy. Strong interpersonal and relationship-building skills. Ability to work under pressure and meet tight deadlines. A proactive and solution-oriented mindset.

To create better outcomes and bring experience to a team of administrators, providing support through a positive training and coaching environment. Ensure case work is completed in line with service level agreements and scheme rules and provide a continually improving level of customer service. Job title: Analyst - Statutory Compliance Job Description: Supporting the team, and being a great line manager Managing operational teams to ensure delivery of quality services, for example, Workday Building the capability of the team to deliver high quality customer support Ensuring guidance provided by the team is in line with Service Level Agreements Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements. Share knowledge and expertise to support development of others. Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework Analyse and measure the quality of critical processes and provide one to one feedback to direct reports on a weekly & monthly basis to improve quality. Escalate queries to the team manager when required, discuss solution, and cascade the solution to all associates. Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically Identifies and analyzes trends, patterns or connections between issues; recognizes key or underlying factors in organizational situations and uses this insight for guiding strategy and activities Makes suggestions for improvement for products and services and supports the introduction of efficiencies to maximize results for clients Location: Mumbai , India Time Type: Full time Contract Type: Permanent

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Supervise processes like Deal Closing, Drawdowns, Rollovers, Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls Experience/ SkillSet Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding Strong communication skills - written, verbal and interpersonal. Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 3 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Ability to work well under pressure to meet strict and aggressive Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Supervise processes like Deal Closing, Drawdowns, Rollovers, Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls Experience/ SkillSet Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding Strong communication skills - written, verbal and interpersonal. Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 3 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Ability to work well under pressure to meet strict and aggressive Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation. Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Required Experience/ Skillset: Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding of excel. Prior experience in leading a team. Strong communication skills - written, verbal and interpersonal. Ability to work well under pressure to meet strict and aggressive deadlines Desired Candidate Profile Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 5 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Prior experience with Investment Bank, Investment Management firm or Financial Advisory firm, preferable Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation. Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Required Experience/ Skillset: Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding of excel. Prior experience in leading a team. Strong communication skills - written, verbal and interpersonal. Ability to work well under pressure to meet strict and aggressive deadlines Desired Candidate Profile Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 5 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Prior experience with Investment Bank, Investment Management firm or Financial Advisory firm, preferable Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Supervise processes like Deal Closing, Drawdowns, Rollovers, Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls Experience/ SkillSet: Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding Strong communication skills - written, verbal and interpersonal. Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 5 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments. Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation Key Responsibilities: - Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Supervise processes like Deal Closing, Drawdowns, Rollovers, Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls Experience/ SkillSet: Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding Strong communication skills - written, verbal and interpersonal. Desired candidate must have graduated / MBA/ advanced degree in finance Minimum 5 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments. Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Global Technology Infrastructure - Web Hosting team, you will hold a leadership role, demonstrating strong knowledge across multiple technical domains. You will advise others on technical and business issues, bringing your deep experience to enable and support SRE transformation and culture in the IP Web Hosting team. You will have the opportunity to broaden your technical skills and knowledge of the businesses that make up JPMorgan. Our Web product offerings enable greater automation, security, and stability within the web middleware product space, and you will work in conjunction with other technology towers and LOBs to ensure that Web products are deployed around a set of standards and best practices integrated with the enterprise infrastructure. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of web Hosting platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Provides comprehensive and ongoing guidance, tools, and solutions to support the firms growth Works toward becoming an expert on the applications and platforms under your influence while understanding their interdependencies and limitations Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Familiarity with Web products like Apache, Tomcat, IIS, WebSphere/IHS Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform Advanced knowledge and experience in observability, monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Cloudwatch, Splunk, etc. Fluency in at least one programming language such as (e. g. , Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, . Net, etc. ) Strong communication skills with ability to mentor and educate others on site reliability principles and practices Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Preferred qualifications, capabilities, and skills AWS/Azure Exposure (Understanding and working experience in AWS/Azure applications, and understanding of resiliency, scalability, observability, monitoring etc, ) Prior People manager experience Experience as SRE in complex and mission critical applications involving multitude of components of varying technical generations Drive to self-educate and evaluate new technology As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Global Technology Infrastructure - Web Hosting team, you will hold a leadership role, demonstrating strong knowledge across multiple technical domains. You will advise others on technical and business issues, bringing your deep experience to enable and support SRE transformation and culture in the IP Web Hosting team. You will have the opportunity to broaden your technical skills and knowledge of the businesses that make up JPMorgan. Our Web product offerings enable greater automation, security, and stability within the web middleware product space, and you will work in conjunction with other technology towers and LOBs to ensure that Web products are deployed around a set of standards and best practices integrated with the enterprise infrastructure. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of web Hosting platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Provides comprehensive and ongoing guidance, tools, and solutions to support the firms growth Works toward becoming an expert on the applications and platforms under your influence while understanding their interdependencies and limitations Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Familiarity with Web products like Apache, Tomcat, IIS, WebSphere/IHS Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform Advanced knowledge and experience in observability, monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Cloudwatch, Splunk, etc. Fluency in at least one programming language such as (e. g. , Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, . Net, etc. ) Strong communication skills with ability to mentor and educate others on site reliability principles and practices Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Preferred qualifications, capabilities, and skills AWS/Azure Exposure (Understanding and working experience in AWS/Azure applications, and understanding of resiliency, scalability, observability, monitoring etc, ) Prior People manager experience Experience as SRE in complex and mission critical applications involving multitude of components of varying technical generations Drive to self-educate and evaluate new technology

To handle Production support activities of Ariba Invoice to Pay module. Ability to troubleshoot, analyze, and resolve production issues under pressure Strong understanding of support processes, ticketing systems, and SLA management Familiarity with Ariba modules, particularly those related to invoicing and payment processing workflows will be added advantage Excellent communication skills, both written and verbal, for interacting with users, technical teams, and management A keen eye for detail and the ability to differentiate between system defects, user errors, and process gaps Actively monitor, troubleshoot, and resolve production support tickets submitted by users. Ensure all tickets are resolved within the defined Service Level Agreements (SLAs): Critical ( For system-related issues that require more time, ensure an Estimated Time of Arrival (ETA) is provided and updated, with a target of zero system tickets remaining open for more than 30 days without an ETA. Complete scheduled production support activities diligently following established checklists. Ensure all reporting-related activities are finalized and completed on the 1st day of each calendar month. Execute all month-close related activities accurately and within the defined month-close period. Properly document and save evidence of all completed activities in the designated storage path. Complete necessary sign-off procedures for month-close activities within the required timeframe Proactively monitor the Ariba system for invoices that become stuck in the Paying status. Ensure that no invoices remain stuck in Ariba past their due date, particularly those impacted by interface issues. Investigate the root cause of stuck or failed invoices, especially those related to technical or interface problems. Escalate issues promptly to the concerned technical or business teams as needed. Ensure payment details and status are accurately updated in Ariba once the underlying issue is resolved. Take ownership of resolving technical issues impacting invoice processing and handle failed invoices in a timely manner. Maintain a robust and organized tracking system for open issues and tickets that are identified as system defects or require ongoing investigation. Actively participate in weekly IT Connect and/or Payable Connect meetings to discuss open system issues, provide updates, and collaborate on resolution strategies with relevant teams.