1182 Service Level Jobs - Page 19

As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking technology - Deposits Platform, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading technology projects and Experience managing technologists Proven experience in full-stack software development, specifically using Java, spring based technologies in AWS / Cloud environment Demonstrable success in leading and managing software engineering teams, with a focus on individual growth and overall team performance. Strong knowledge of software engineering principles, design patterns, and best practices. Strong background in working with APIs (especially Open API), ensuring efficient communication and integration between different systems. Proven record of providing end-user support with excellent problem-solving abilities. Proficiency in Agile methodologies. Excellent intercultural, verbal, and written communication skills, with an emphasis on tactful delivery of opinions and feedback. Strong infrastructure knowledge required including Unix, Windows, networking and scripting. Proficiency in Software Development Life Cycle (SDLC) and developer tools utilization. Preferred qualifications, capabilities, and skills Enthusiasm for learning new technologies, with a focus on public cloud platforms like AWS, GCP, or Azure. Experience working at code level As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking technology - Deposits Platform, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading technology projects and Experience managing technologists Proven experience in full-stack software development, specifically using Java, spring based technologies in AWS / Cloud environment Demonstrable success in leading and managing software engineering teams, with a focus on individual growth and overall team performance. Strong knowledge of software engineering principles, design patterns, and best practices. Strong background in working with APIs (especially Open API), ensuring efficient communication and integration between different systems. Proven record of providing end-user support with excellent problem-solving abilities. Proficiency in Agile methodologies. Excellent intercultural, verbal, and written communication skills, with an emphasis on tactful delivery of opinions and feedback. Strong infrastructure knowledge required including Unix, Windows, networking and scripting. Proficiency in Software Development Life Cycle (SDLC) and developer tools utilization. Preferred qualifications, capabilities, and skills Enthusiasm for learning new technologies, with a focus on public cloud platforms like AWS, GCP, or Azure. Experience working at code level

Collateral Servicing Specialist - Operations Analyst, a pivotal role within our Collateral group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Collateral Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Collateral Servicing Specialist - Team Member within the Collateral group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including reviewing collateral documents, researching client exposure, and processing the release within the state timeframes and state regulations. This position offers a unique opportunity to enhance your skills in monitoring and servicing collateral and to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage the review of collateral documents, research client exposure, and process releases efficiently. Liaise with bank departments and external contacts, including Borrowers and Trustees. Complete all collateral processing within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required Qualifications, Skills, and Capabilities Hold a Bachelor s degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred Qualifications, Skills, and Capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Collateral Servicing Specialist - Operations Analyst, a pivotal role within our Collateral group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Collateral Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Collateral Servicing Specialist - Team Member within the Collateral group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including reviewing collateral documents, researching client exposure, and processing the release within the state timeframes and state regulations. This position offers a unique opportunity to enhance your skills in monitoring and servicing collateral and to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage the review of collateral documents, research client exposure, and process releases efficiently. Liaise with bank departments and external contacts, including Borrowers and Trustees. Complete all collateral processing within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required Qualifications, Skills, and Capabilities Hold a Bachelor s degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred Qualifications, Skills, and Capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

About this role Job Description Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns. Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform. This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. WExhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affect the analytics and portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving, changing and challenging environment. Experience 1-3 years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage. Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners. Good understanding of SQL to help dive into Aladdin Database for investigations. Technical skills (UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated, possess initiative and work well under pressure. Degree in Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an interest in learning these aspects of the job. Our benefits . Our hybrid work model . At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www. linkedin. com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution effo rts . Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Schedule Schedules will vary based on the rotation of coverage. Sunday through Saturday 5-day, 9-hour rotation will apply. Weekend work from home is permitted with some limitations.

In This Role, Your Responsibilities Will Be: Ensuring the team provides quotations per the customer s/sales request. And process the orders in a timely manner. Also ensuring the team has adequate information to provide technical offers or quotations and related assistance to customers, sales, and authorized valve distributors. Correspond with application experts at other world locations as and when required for special applications/prices. Reviewing T&C in the customer s order and taking legal vetting, if required. Ensuring timely submission of the offer and orders in full compliance with Emerson T&C. Takes ownership and ensures submission of quotes/orders within the TAT and updates the database on a routine basis. Broad knowledge of procedures and processes for the first level of problems determined. Identify the root cause and implement a new process plan to improve service level. Conducting weekly meetings with the team and ensuring the team possesses the required knowledge and skills. Ensure compliance with all applicable requirements and keep abreast of Emerson s international trade compliance requirements. Managing the team s absence and being part of the recruitment process. Observe safe and professional work practices of the team as a compliance requirement of the company. Who You Are: You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You make significant progress and remain calm and composed, even when things are uncertain. You observe situational and group dynamics and select the best-fit approach. For This Role, You Will Need: Minimum of 5-8 years of team handling proven experience Knowledge of various verticals like process, commercial, and oil and gas industries. End-to End Shipment Process Expertise in Fourth Shift or SAP is an added advantage. Preferred Qualifications That Set You Apart: Bachelors degree or any equivalent in Electrical, Electronics, instrumentation, and Automation Engineering or any related field Proficient in MS Office Suites such as MS Excel, Word, and PowerPoint Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating any discrepancies. Generating daily reports such as calls offered, calls answered, and calls abandoned. Assisting in workforce planning and intraday management by monitoring real-time data. Collaborating with operations to guarantee service levels and staffing efficiency are maintained. Required Skills & Qualifications 1 3 years of experience in Real Time Analysis or Workforce Management. Profound understanding of WFM KPIs and formulas (SLA, AHT, Occupancy, Shrinkage, Attrition). Proficiency in MS Excel and reporting tools. Exceptional analytical and communication skills. Capability to thrive in a fast-paced environment and manage multiple tasks concurrently. Requirements Requirements: Bachelor’s degree in Business Administration, Management, or relevant field (preferred). Certification in Workforce Management or related field (a plus).

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives!

Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of IT Security Analyst In this role, you will: The expectation of the individual is to have in depth understanding of Application Management and associated principles/policies/Processes and Tools. Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner s objectives. Deliver IAM services in accordance with Service Level and Performance Level agreements. Support across all sub-functions in IAM - Change management, Operations, Access Reviews, Application Access, Tooling & Support Globally. Follow detailed processes and procedures to identify and respond to these threats and incidents, escalating to Subject Matter Experts based on the severity and potential impact of the threat or incident. Perform and execute activities to ensure end-to-end assurance around security processes & controls. Management of stakeholders and problem solving Requirements To be successful in this role, you should meet the following requirements: Experience and knowledge of processes to support delivery of Identity and Access Management. Proven ability to lead a team delivering a large number of varied initiatives whilst ensuring high quality delivery. Proven experience overseeing operational approaches and tools and assessing effectiveness. Proven experience in setting organizational direction and communicating and implementing overall strategic goals. Highly self-motivated and proactive with very well-developed analytical reasoning and communication skills. Experience of leading and motivating a team of individuals who are both direct reports and stakeholders into delivery of new challenges. Excellent proven presentation and conflict resolution skills. Excellent communication, influencing and interpersonal skills Leads by example, promotes 2-way communication, tailoring own style and approach to meet audience s needs, win confidence and credibility. An ability to communicate information effectively at all levels and via a variety of channels. Leadership with confidence and an ability to inspire others - capable of leading and motivating a team of high caliber individuals into new challenges. Acts as a point of reference and is able to respond to day-to-day direction, financial and operational queries. Able to assess impact of decisions and propose reasoned recommendations. Strong understanding of the Risk and Control principles and a proven record of effectively managing risks within business.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary The Background Investigations Analyst sits within Iron Mountain s Risk organization and reports to the Senior Manager, Global Background Investigations and Risk Programs. As part of the Background Investigations team, the role is will be responsible for working with Talent Acquisition, Human Resources, Operations and appointed Vendors in EMEA and APAC regions to analyze, interpret, and adjudicate the results of background investigations and motor vehicle searches pertaining to employee candidates, as well as existing employees. Essential Responsibilities Review, intervene and adjudicate background investigations with BI gaps and derogatory information in accordance with Background Investigations Program and ensure company requirements are met. Be a subject matter expert and be able to guide decision-making in the interpretation and adjudication of issues relating to company policies. Be able to lead discussion and provide solid analysis when working with Talent Acquisition, Human Resources and Vendor teams. Work with Talent Acquisition and Human Resources to apprise key stakeholders of volumes/trends Communicate with vendors to ensure results of background investigations are executed in accordance with service level agreements. Provide customer service and response to questions or concerns from internal stakeholders in a timely manner. Participate in audits of background investigations to ensure all employees have met the standards set forth by policies. Maintain necessary files and statistics to track volumes, trends and issues as appropriate. Provide support for any other Background Investigation program tasks and projects, as necessary. Job Requirements Individual must be able to communicate effectively in multiple languages (English essential) and operate a variety of PC-based software including word processing, spreadsheets and database work. Must be a quick learner with the ability to self-start and complete tasks with minimal supervision. Candidate must be detail oriented and possess excellent oral and written communication skills. Adaptable shift pattern to meet the needs of the region. Experience: Relevant experience required Compliance Obligations It is the responsibility of every Iron Mountain employee: to comply with all applicable laws, rules, regulations, and company policies to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct to complete required training within the allotted time frame Category: Risk Management

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful individual to join our Operations team as an Operations Analyst. The ideal candidate should be excited about learning new technologies, has a can-do attitude, is result driven, and brings the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client s expectations. JOB DESCRIPTION Perform QA/QC for production/operation projects to maintain the quality. * Ready to work in 24X7 shifts whenever required. Prepare a QC processes for error free and on-time delivery Perform data validation against various source of information. Perform the validation on Record count against control file. Make sure data delivered according to DIA (Data Interface Agreement). Knowledge on IQVIA Datasets is preferred. Perform adhoc requests (Data Validation/ QC -etc) or analysis on data Address client queries and questions Documentation of issues and resolutions Collaborate with other team for closure of issues Work on task automations or process improvement plan Monitor the Support Mailbox queue and triage the requests/Incidents Inform input data issues to stakeholders and client to get the updated file RESPONSIBILITIES Complete appropriate role-specific training to perform job duties. Demonstrate the highest standards of accountability by effective communication, reporting, and handling/escalating of issues observed during the QC Process as and when they occur in a timely manner. Interact with L2/Onshore team on a regular basis and follow-up on resolution. Perform the activities as per the task list delegated by Lead and Manager. Establish and maintain effective project/stakeholder/Client communication Ensure Clients/stakeholders - are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken. Ensure any Service Level Agreements are honored to required quality and support standards. Determine the nature and the severity of the problem reported as per predefined definitions. Identify areas for improvement in the process Keep accurate records of discussion or correspondence with different stakeholders. Willingness to work in a flexible schedule including Weekends and Public Holidays Build out and maintain knowledge-base of application-specific processes, known errors and other relevant documentation. Share daily/weekly/adhoc reports with stakeholders and manager. Maintain and update customer contact information for off-hours support team, in event of any situation. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Results and detail-oriented approach to work delivery and output. Basic SQL/PLSQL knowledge Good problem-solving skills. Good planning, time management and prioritization skills. Attention to detail and accuracy in work. Good Microsoft excel skills including but not limited to functions, pivot and macros Ability to establish and maintain effective working relationships with coworkers, managers and clients. Effective oral and written communication skills Creative problem-solving abilities and a passion for innovation Good to have an experience in supporting customer operations, particularly in a tech software environment Ability to effectively influence and communicate cross-functionally Ability to handle multiple concurrent tasks and projects with minimal supervision Ability to address conflict with others, constructively

About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration.

The Sr. Associate, Sourcing and Category Management (Professional Services) is a member of a client dedicated procurement service delivery team responsible for co-leading (together with client) Professional Services category planning and strategy development, benchmarking, collecting market intelligence, managing stakeholders, and developing project pipelines. He or she will lead the client s defined strategic sourcing execution process, including building cost models, designing and launching of RFIs/RFPs, evaluating bids, planning and executing negotiation strategies, and making award recommendations. Additionally, this role may be responsible for leading a team of 1-2 members. A successful candidate will drive year-over-year savings while ensuring quality and service level requirements are met.This role frequently interacts with senior members of the client s organization, so he or she must have excellent communication skills and be comfortable leading and participating in discussions across levels and cultures.In addition, he or she is also responsible for creating a positive work environment and fostering cross-functional and cross-regional collaboration. Key Responsibilities / Job Duties Developing medium to long-term category strategies for a variety of Professional Services sub-categories Developing and executing sourcing strategies through the use of the client s strategic sourcing process Identifying cost savings through negotiations, event driven activities, and alternate sourcing strategies to achieve assigned cost saving goals Leading commercial negotiations and drafting contracts Managing overall supplier relationships, including supplier performance, capability development, risk mitigation, cost savings, and quality improvements If applicable, managing the team s objective setting, performance, career growth, training, and competency development Acting as the escalation point for the source to contract (S2C) team, communicating and resolving operational issues, and escalating to the Regional Delivery Lead as necessary Knowledge, Skills and Abilities Hands-on knowledge of Professional Services sub-categories (including third party consultants, HR services, travel, fleet, financial services, etc.) Awareness of Professional Services industry, key suppliers, major trends, cost drivers and negotiation levers Deep understanding of strategic sourcing methods and approaches and an ability to apply various concepts to category-level activities at the client Ability to determine the appropriate procurement strategy for assigned categories and business requirements Ability to draft simple to complex contractual agreements Excellent written and verbal communication and presentation skills Excellent problem-solving skills and the ability to provide custom solutions to address the client s challenges Ability to manage and prioritize multiple projects and initiatives simultaneously Strong leadership skills, including ability to motivate and manage people Proficiency using Microsoft Office tools such as Excel, Word and PowerPoint Qualifications Required Education and Experience Bachelor s Degree, MBA preferred 5-6 years of work experience strategic sourcing and category management. 3+ years of experience with Professional Services and related sub-categori

In our always on world, we believe its essential to have a genuine connection with the work you do. CommScope is looking to add a Technical Support Engineer to join our team. How Youll Help Us Connect the World The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLA s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 4 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or staggered work week , i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / 2022- How-We-Hire/?locale=en_US

These cookies are needed for essential functions. Standard cookies can t be switched off and they don t store any of your information. These cookies gather information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can t gather information to improve the experience. Save cookie preferences Logistic Operation Junior Analyst Summary Supply Chain and Logistics India - Gurgaon Office Purpose of Position The role requires a dedicated and competent person, who can work off their own initiative to act and take charge of all Logistics deductions within the compliance sector. Understanding Logistics operations across all US markets with the ability to create and recommend strategies to maximize the efficiency of all the operations piece. Focus on order fulfillment and supply chain coordination, as well as personnel management. This role needs a high level of organization, time management, and attention to detail to ensure that retailer orders are prepared and shipped in agreement to routing guides. Analyze diverse data sources encompassing retail supply chain and finance to unveil trends, risks, and growth opportunities to prevent risk. This person should be prepared to bring achievements in cost reduction, service level improvements, and inventory management within this role. Developing and implementing logistics strategies, negotiating contracts, and managing day-to-day chargebacks. Continual improvement in reduction of violations. Leading change initiatives that will enable cost savings with adherence and compliance to the continuous improvements. Main Accountabilities /Duties and Supporting Activities: Review contracts for new onboarding and renegotiations. Management of retailer chargebacks portals to dispute before account posting. Reviewing vendor compliance violations for root causes and identify solutions to create corrective action plans to be proactive against future violations. Broad supply chain experience Order management, ASN, PO fill rates, Freight, Shortages, returns. Experience in EDI and identify fix any errors. Able to find trends and issues along with working to dispute window clear timelines. Stakeholder engagement: Partnering with all internal/ External teams. Sales, Supply chain, SOP, OTC, Profit Protection, Legal, Warehouses and Finance. Create Monthly Logistics reports to improve visibility for leadership. Tracking/sharing trends on violations and shortage shipment losses with Profit Protection supporting in advanced security measures. (Security tape, GPS Trackers, etc.) Contribute to business changes by proactively participating in projects to ensure global process improvements and development to accounts receivable, i.e., they support the on-going development/growth of Dyson. Filing compliance claims against 3rd party warehouses for recovery accountability. Process small package shipment loss claims and damages. Understanding of essential compliance of routing guides. Uses the software tools available to drive efficiencies in the charge-back analysis process. Coordinate with AR Deductions team for review and re dispute of denied claims. Improve operating procedures with SOP to reduce violations by collecting reporting/documentation and support repayments. Respectfully disputing all invalid chargebacks with retailers and track status of re payments in accordance with contracts. Present findings at Monthly meetings. Key Competencies Ability to work independently and organize/prioritize large volumes of data. Proficient in Excel. Excellent communication skills (written and verbal). Familiar with routing guides, retailer compliance documents, retailer portals and websites. Complex problem solving and logical reasoning skills. Five years experience in Logistics deductions field. Preferably experienced in SAP S4 Hana The position responsibilities outlined above are not to be construed as all encompassing. Other duties and responsibilities may be required and/or assigned as necessary. #LI-CY1

What you get to do in this role: Oversee the day-to-day operations of data centres, ensuring the smooth functioning of critical infrastructure. Capacity deployment and space utilisation. Budgets, material procurement and maintaining facility stock General operational uptime/maintenance scheduling Vendor management Builds and deployments Strategic global projects Cross organizational collaboration Developing, documenting and evangelizing a catalogue of standards and best practices for data centre operations Key Responsibilities: Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations. Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs) Hands-on experience in hardware break-fix with servers and network appliances. Perform root cause analysis of equipment failures Ensure all safety procedures are adhered to while performing work Fully comply with all physical security procedures and policies. Perform regular audits as required. Extensive experience in installing, monitoring, and maintaining data center IT equipment. Experience in managing vendors in a data centre environment. Coordinating with the onsite delivery and shipping of all equipment Basic Qualifications Bachelors Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience. 4+ years of experience in d

Responsible for triaging security related alerts in a logical, timely manner, applying incident mitigation, escalation, and alert tuning as appropriate. Provides technical analysis and reporting of incidents. Serves as an escalation point for Security Operations Center Analyst I. Responsibilities Responds to and triages cyber security alerts in accordance to service level agreements (SLA) applying mitigations as appropriate and/or enhancing alert details prior to escalation. Provides technical assistance to select internal business partners (Human Resource, Corporate Counsel, Internal Audit) within the guidelines of standard operating procedures (SOP) Creates, updates, and maintains security documentation, playbooks, and reporting elements as needed. Other duties as assigned Qualifications Associates Degree in Computer related discipline - Preferred in An equivalent combination of education and experience may be considered - Preferred 3 years of experience in Windows and Unix \\ Linux Operating Systems. 1 year of experience in Computer Security Concepts. 1 year of experience in Customer Service. 1 year of experience in Working knowledge of a programming\\ scripting lanugage is a plus. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If youre passionate about the role but dont check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success. Responsible for triaging security related alerts in a logical, timely manner, applying incident mitigation, escalation, and alert tuning as appropriate. Provides technical analysis and reporting of incidents. Serves as an escalation point for Security Ope

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Position Title: Supervisor Customer Care, Software Portal, APAC Location: Noida, India The Customer Care Supervisor is an operational person with responsibility for providing first level guidance to Customer Care advocates with the goal of meeting performance goals and service level agreements. You will report to the Software and Contract Services Manager in EMEA. You will work hybrid (Monday, Tuesday, Thursday in the office). Your Responsibilities: Provide guidance to advocates through coaching, feedback, and development initiatives to enhance performance and job satisfaction. Foster collaboration between the Customer Care Contact Center and other teams, including Sales and Customer Success, to streamline escalation processes. Facilitate communication between the team and regional Customer Care Contact Center leadership to ensure mutual understanding. Assist customers and serve as the primary point of escalation for advocates. Oversee the work of Customer Care advocates to ensure compliance with quality standards, deadlines, and procedures, addressing any errors or issues. Take ownership of team performance reports by collecting, analyzing, and summarizing data and trends, ensuring metrics and goals are met. Evaluate employee goals and identify training needs and development opportunities through performance reviews with advocates. Manage relationships with partners, engage in discussions, and initiate actions to improve service levels and meet partner requirements. Develop work schedules and assign responsibilities to direct report personnel. Ensure effective information flows within the team. Achieve organizational goals by accepting ownership for new and varied requests and exploring opportunities to contribute to job accomplishments. The Essentials - You Will Have: 2 to 5 years experience in a customer service environment Bachelors degree The Preferred - You Might Also Have: People management, communication, problem solving, decision-making People management experience Customer-focused providing the best customer service, prioritize Taking ownership, flexibility, problem solving, delegation of tasks, identify a potential issue and work with internal departments to take actions to resolve Work with different types of people profiles, adapt to different levels of audience when communicating whilst working with multiple departments in a multicultural organization What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-MS2

As a Senior Developer, you will be responsible for executing, driving, and owning assignments through all stages of the development lifecycle to completion. You will document and map requirements to standard application functionality. You will function as a technical expert on complex applications, work assignments, and business problems. Responsibilities : Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform. Writes clean, efficient and well-engineered front-end code that can serve as standard of excellence for other team members. Conducts code reviews, mentors other front-end developers and provides guidance on code management, release management, environment management, process flows and documentation. Explores all technical options when considering a solution, including homegrown coding, third party sub-systems, enterprise platforms and existing technology components. Actively leads collaborative efforts through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, and release support. Understands lifecycle of various technology sub-systems that comprise eCommerce platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations and dependencies; understands and advises of optimal upgrade paths. Leverages relationships with key IT, QA and other corporate colleagues by communicating and collaborating on cross function initiatives. Develops technical documentation, such as system context diagrams, design documents and release procedures. Leads troubleshooting efforts for production issues of all levels and severities, through a hands-on approach or through delegation, and assigns to third party front-end developers as appropriate and tracks progress. Leads efforts to monitor web properties for uptime, and proactively identify future problems by analyzing trends, data and monitoring reporting. Leads efforts to identify and develop third party vendors selection based on digital roadmap and requirements, including initial research and identification, selection, contributing to contractual discussions and operational efforts. Oversees third party technology partners, including assignments, service level agreements, quality standards, work product and other deliverables as detailed in contractual agreements. Qualifications: Bachelors degree in eCommerce, eBusiness, information technology or related field preferred 5 years required, 7 years preferred experience in a development role in an enterprise environment with responsibility for the delivery and support of world class technology solutions 5 years required, 7 years preferred experience with coding experience in required language, platform, and/or technology. 5 years required, 7 years preferred experience developing solutions using modern tools and practices Working knowledge with code management systems Working knowledge with intake and task management tools Working knowledge of the Software Development Lifecycle (SDLC) Working knowledge of development frameworks Working knowledge with build tools Working knowledge of Agile delivery methodologies Ability to multi-task and reprioritize in a dynamic environment Outstanding written and verbal communication skills Basic understanding of budgets including processing invoices and other financial documents through accounting processes and practices

As an Engineer Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA). Responsibilities: Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Communicates with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs. Delivers an exceptional customer service providing infrastructure support. Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems. Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience. Serves as a technical resource to other functional groups and individuals to improve service quality and user experience. Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Takes ownership of the escalated cases from associate engineers and take it to the resolution. Qualifications: Bachelors Degree - Engineering or related discipline required; Master s Degree preferred Licenses / Certificates / Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent Minimum 3 years of experience supporting network and AV operations 3 years required delivering support in ethernet technologies/AV and networking concepts Network routing & switching Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines Possess a customer-centric mindset Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint Excellent oral and written communication Interact with individuals to provide needed information Timely response to client and internal peers

Job Description Summary Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. Partners with functional owner to define requirements. Works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. Ensures project management practices are followed and improved as needed. . Job Description Roles and Responsibilities In this role, you will: Collaborate with business and functional partners and technology leadership in specifying requirements Drive technology discussion and strategy in line with business needs Define execution plan and approach based on project scope, expected timeline and available budget/resources Facilitate convergence of functional and technical knowledge Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan Cooperate with and manage external vendors as required Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required Manage project risks, scope changes and other non-standard events throughout the life of the project Manage stakeholder communication and progress reporting Ensure quality of deliverables is verified and matching stakeholder expectations Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Education Qualification Bachelors Degree in with 10+ years of relevant experience. Desired Characteristics Collaborates well with others to solve problems and actively incorporates input from various sources Experience working with others on a global basis Applies knowledge to coach and mentor others Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives Excellent analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans Change oriented actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly PMP, ScrumMaster or related Project Management certifications Inclusion and Diversity We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-RS1 #Hybrid Relocation Assistance Provided: No

Company: Marsh Description: We are seeking a talented individual to join our MMA team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist - Insurance Operations We re seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must Ready to work in below shifts : 2:30 PM to 11:30 PM 6:30 PM to 3:30 AM Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance While the above are basic requirements mentioned, the role may not be limited to only these listed. What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh , a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Number of openings: 2 Pay Band: 4 Location: Noida, India Contract Type: Fixed term contract, 1 year Closing Date: Tuesday 15 July 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Role Purpose & Accountabilities: The British Council is seeking 2 dedicated Exams Operations Executives to support the planning and delivery of UK examinations across India. This role is crucial for achieving our objectives by upholding quality and compliance standards, ensuring the highest levels of service for our customers. In this vital position, you will oversee a range of responsibilities including exam logistics, meticulous test day planning, and efficient post-test activities. You will be instrumental in the allocation of test day staff and examiners, driving operational excellence for Distribution and other examinations. Adherence to India Exams, global, and board-specific procedures and policies is paramount, alongside meeting all procedural timelines. You will be accountable for the secure and compliant storage of all essential data and materials, and will provide necessary financial data to maintain an efficient, secure, and appropriately controlled operational environment, in line with British Council financial control standards. Effective coordination of all resources, considering peak activity times and operational influences such as festivals and seasonal weather, will be key. You will manage and ensure the secure and compliant storage of all exam materials and information, meeting all established procedures and policies. Your support will extend to pre and post-exam delivery operations and logistics. You will also handle first-level communications with customers and vendors, and complete required financial tasks according to British Council Financial guidelines, providing accurate financial information when requested. Commitment to operations service level agreements and agreed turnaround times will be essential, alongside compliance with all corporate standards including DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding, and client requirements, all in line with agreed financial and non-financial targets. Benefits 21 days of annual leave per calendar year, subject to policy 14 days of public holidays per calendar year Group Mediclaim policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Role specific skills, knowledge and experience: Essential: Language Proficiency: Written and verbal proficiency in English is required, as the British Council systems and global processes operate in English. Education: A university degree in any subject or a professional qualification in a relevant field. A minimum of one year of professional experience working within an organisational setting. Desirable: Previous experience in Exams Operations or a similar administrative role. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work in Noida office Shift schedule: Working hours may be on a shift rotation between the hours of 08:00 and ending by 20:00. Weekly working rota of 5 days, this could be Monday - Friday, Tuesday - Saturday, but may include Sundays as working days occasionally. Travel around India and occasional travel abroad for meetings. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Regional Executive CS New Delhi Bangalore ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. SKILLS Excellent communication and writing skills Ability to work independently and under pressure Having good knowledge of a product depending on the service area. Able to identify trouble spots and excellent problem-solving skills. Good team player. Able to learn new technologies Excellent time management skills and customer service skills Proficient with computer literate such as Windows 2000/NT, workstation, MS Office and PC Hardware. Good Knowledge on SQL Sever Having knowledge of Remote connection ( Ammyy, Teamviewer, Remote desktop etc) Able to communicate and cooperate with staff at all levels Excellent presentation and technical writing skills. Strong customer-focus and problem-solving attitude Skillsin planning, organizing, and adapting within a multi-tasking environment. Have the aptitude and patience to update cases with well-written activity reports on a regular- basis and maintain case documentation JOB RESPONSIBILITIES Record and classify received Incidents and undertake an immediate effort in order to resolve the issue. Log all Incident/Service Request details, allocating categorization and prioritization Codes. Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Salesforce (CRM). Escalate Major Incidentsto the Level 2 support Escalate Incidents at risk of breaching Service Level Agreement to the Level 2 support or manager. Owns all Incidents and Service Requests throughout their lifecycle. CANDIDATE REQUIREMENTS Bachelor s / Master degree in a computer technology related discipline. Minimum of 3 years of experience, preferably in the hospitality industry, is an added advantage.

Position Title: Supervisor Customer Care, Software Portal, APAC Location: Noida, India The Customer Care Supervisor is an operational person with responsibility for providing first level guidance to Customer Care advocates with the goal of meeting performance goals and service level agreements. You will report to the Software and Contract Services Manager in EMEA. You will work hybrid (Monday, Tuesday, Thursday in the office). Your Responsibilities: Provide guidance to advocates through coaching, feedback, and development initiatives to enhance performance and job satisfaction. Foster collaboration between the Customer Care Contact Center and other teams, including Sales and Customer Success, to streamline escalation processes. Facilitate communication between the team and regional Customer Care Contact Center leadership to ensure mutual understanding. Assist customers and serve as the primary point of escalation for advocates. Oversee the work of Customer Care advocates to ensure compliance with quality standards, deadlines, and procedures, addressing any errors or issues. Take ownership of team performance reports by collecting, analyzing, and summarizing data and trends, ensuring metrics and goals are met. Evaluate employee goals and identify training needs and development opportunities through performance reviews with advocates. Manage relationships with partners, engage in discussions, and initiate actions to improve service levels and meet partner requirements. Develop work schedules and assign responsibilities to direct report personnel. Ensure effective information flows within the team. Achieve organizational goals by accepting ownership for new and varied requests and exploring opportunities to contribute to job accomplishments. The Essentials - You Will Have: 2 to 5 years experience in a customer service environment Bachelors degree The Preferred - You Might Also Have: People management, communication, problem solving, decision-making People management experience Customer-focused providing the best customer service, prioritize Taking ownership, flexibility, problem solving, delegation of tasks, identify a potential issue and work with internal departments to take actions to resolve Work with different types of people profiles, adapt to different levels of audience when communicating whilst working with multiple departments in a multicultural organization What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-MS2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.