2145 Service Level Jobs - Page 19

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

Network Engineer Senior Duties & Responsibilities To write an effective network engineer senior job description, begin by listing detailed duties, responsibilities and expectations. We have included network engineer senior job description templates that you can modify and use. Sample responsibilities for this position include: Design, deploy, monitor and troubleshoot wide area networks using a variety of network equipment, software and protocols including network routers, wide area network protocols, MPLS, Frame Relay and private leased lines, IPSec VPNS, dynamic routing protocols (BGP, OSPF, EIGRP), access lists, bandwidth management, WAN QoS and Cisco IOS Design, deploy, monitor and troubl...

Network Security Duties & Responsibilities To write an effective network security job description, begin by listing detailed duties, responsibilities and expectations. We have included network security job description templates that you can modify and use. Sample responsibilities for this position include: Creating change requests for configuration changes on load balancers, proxies, routers, switches and firewalls Implement and maintain security connectivity solutions including firewalls, IDS/IPS, VPN and SSL technology Manage firewall and VPN rules using Cisco ASAs, web security and VPN appliances Implement and improve system engineering and maintenance practices Lead and assist in trouble...

Position: Employee Data Management (EDM) Agent Reports to: EDM Lead/Manager Position Summary: As the US EDM Agent, you will play an essential operational role in supporting employee data management activities, ensuring accuracy, efficiency, and compliance with established protocols. Reporting to the EDM Lead/Manager, you will handle ticket processing, manage the ticket queue, respond to queries, and support the team in maintaining service-level agreements (SLAs) for EDM. You will also contribute to weekly and monthly reporting and participate in daily huddles to align on team priorities. Primary Responsibilities: Ticket Processing & Queue Management: Process employee data management tickets ...

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people providing the tools, support, and opportunities they need to grow and succeed. We don t just make bold promises we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it s o...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under direct supervision, this is a mid-level role that focuses on project based work related to reservoir characterization, well engineering, reservoir management and project management. Has basic knowledge and understanding of applicable science and technology through formal education, and possesses basic awa...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

Our Company We re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We re crucial to the company s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Windows Server Admin 6 - 9 Yrs. Bangalore / Chennai / Hyderabad / Pune / Gurgaon/Noida 30 Days. Skill - VMware + Windows Level - SA level Location - Bangalore / Chennai / Hyderabad / Pune Notice Period - Short Joiners Request you to kindly help us with the profiles only from tier 1 companies. Please find the JD below: Solution Engineering: Confirm technical feasibility of solution. Design end to end solution for the client and plan for integration. Provide work around as needed where standard solution is not required. Map solution/ deliverables to service level agreement (SLA) for delivery. Understand context of different clients to suitably structure solution implementation. Detail out cust...

Designation Planning / Procurement Specialist Function Tracking Procurement and Delivery activities for Ph-II Metro Project Coordination with other disciplines Duties/Responsibilities Tracking Procurement for all Telecom Sub-Systems i.e. FOTS, TEL, Radio, CCTV, PIS, ACIDS, PAS, MCLK, CDRS, T-SCADA and OA/IT Tracking delivery of equipment at site Handling all logistics permits and documentation. Monitoring and Reporting related to procurement and logistics progress Criteria Total 5 year experience with minimum 3 years in Metro Rail Telecom System (for Engineering Graduate) Total 8 year experience with minimum 6 years in Metro Rail Telecom System (for Engineering Diploma) Duties/Responsibiliti...

Job description We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties and Qualifications Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to indi...

Job description We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties and Qualifications Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to indi...

Company: Marsh McLennan Agency Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 6...

Responsibilities: Drive and provide financial support in the Purchase-to-Pay (PTP) processes for the APJ TD SYNNEX Data s front and back office organizations Collect, validate and post invoices and credit memos issued during the PTP processes Reconcile Goods Received (GR) & Invoice Received (IR) Reconcile vendor accounts and request and validate missing documents Collaborate with vendors to resolve queries identified during the PTP process Validate and post documents received daily from vendors To reconcile and ensure the posting of documents generated during the month /quarter, solve General Ledger accounts discrepancies and resolve GR/IR queries during month /quarter-end close activities T...

Key Accountabilities Responsible for oversight, direction of the day-to-day operations of Regional AR Cash Application & billing which includes timely & accurate billing to hotels, application of Payment received from IHG franchised hotels, managed hotels and other debtors, in line with Service Level Agreements Responsible for sub-ledger vs GL reconciliation and closure of SL. Support in clearing the Balance Sheet Reconciliations. Preparation, Recording and Reporting of Bad Debt Provisioning. Conduct forecasting and analysis to monitor Provisioning trends. Monitor and follow up on overdue payments, addressing disputes and ensuring timely resolution to drive AR & Bad debt reduction. All queri...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and community banking technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependenc...

Support development of RFP response, end-to-end solution approach, solution storyboards, Total Cost of Ownership (TCO) analysis, and review pricing model inputs/deal shaping. Contribute to the creation of differentiated deal structures and commercial models, embedding multitower synergies during solutioning. Contribute to development of estimation frameworks and pricing model frameworks. When needed, help provide feedback on key contracting terms and Service Level Agreements (SLAs) under the guidance of senior architects. Client Interaction and Collaboration Help leadership articulate integrated solutions to clients by participating in development of solution presentations. Assist in the cre...

Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meetig Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or rel...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...

ESSENTIAL RESPONSIBILITIES Hand On experience of requirement gathering and specification design process. Domain Expertise : Deep HCM (Human Capital Management) experience is necessary, also demonstrating the ability to apply knowledge from integrations in other domains and quickly pick up HCM data is a must Be An Owner: highly passionate team leader with an entrepreneurial approach who takes ownership for creating a high performing team that consistently executes quality on-time delivery Responsible for executing and supporting various short-medium term projects at the same time Responsible for driving associate engagement Strong PL SQL / RDBMS knowledge is highly desirable Ability to advise...

The RTA's key duties include monitoring agent adherence, managing schedules, analyzing performance, and taking immediate action to optimize operational efficiency within a contact center environment.

Role & responsibilities Thorough understanding of Operations Metric, People Practices score calculation, parameters, ratings, Attrition . Customer service oriented. Should have prior knowledge of customer care processes and techniques. Preferred candidate profile : Minimum 5 years of work experience in a voice program. Should have worked in Internal/premium contact background 1. Minimum 2 years of experience as a Team leader in Voice program. 2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. 3.Candidate should be Graduate

Manage a team of 10-12 members to achieve sales targets and improve customer satisfaction. Conduct daily briefings, provide coaching, and mentorship to team members. Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates. Monitor KPIs such as AHT, CSAT, KRA, and KPIs to measure performance metrics. Ensure timely completion of tasks and projects assigned by management. Desired Candidate Profile 4-5 years of experience in BPO industry with expertise in Attrition Control, Shrinkage Control, Sales Performance Management. Strong understanding of KPIs like AHT, CSAT, KRA, etc. . Excellent communication skills with ability to lead teams effectively. Ability ...

Overview We have an exciting role of Graphic Design (Digital) to drive and translate creative and contemporary ideas to solid design and impact You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies Responsibilities This is an exciting role and would entail you to Have an understanding of graphic design of digital advertising and marketing basics Have a keen interest and understanding of brand campaigns Help generate ideas for advertising and marketing Develop creatives for global brand advertising and marketing campaigns Ensure consistent quality output and follow best practice guidelines Ensure client delight and...

Facilities Executive Integrated Facilities Management Corporate Solutions (Country, Region) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, ...