2145 Service Level Jobs - Page 17

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Management team to partner with the Business. As a Product Management Associate within the Content Delivery Services team, you will collaborate with cross-functional teams to support the delivery of key programs, assist in strategic initiatives, and partner with technology teams to ensure adherence to service level agreements. You will engage with partner teams to realign responsibilities and monitor project progress, contributing to the success of our products and programs.. Job responsibilities Collaborate with cros...

The selected individual will be in charge of overseeing our customer service team in real time globally, reporting to the Global Real Time Manager. You will analyse data using WFM methods and software, and you will suggest ideas and actions for both long-term planning and short-term reactions to various possible crises. What you ll be doing: Monitoring service levels RTAs monitor service levels for all queues at all sites, and ensure that they meet efficiency and service level goals. Monitoring agent performance RTAs monitor agent performance and adherence to schedules. They also intervene when necessary to address any situation such as spike in the demand or issues with the supply from the ...

The role of a Operation Analyst is to ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level Agreements and established policies. The Senior Officer also supports the Team Leader/Production Lead with Production support and the wider functional team with SME knowledge and coaching. Role Type: Permanent Role Location: Bengaluru Work Hours: Night Shift (1 am onwards) What will your day look like As a Operations Analyst, you will: Drive the achievement of agreed financial targets for ANZ & NZ Operations Ensuring payments/transactions are allocated to customers accounts in a timely an...

We are seeking a skilled network engineer with deep expertise in IP routing and MPLS integration to support the deployment and configuration of large-scale telecom infrastructure. The ideal candidate will have hands-on experience with industry-leading platforms and protocols, and a strong understanding of Layer 2/3 services. Key Responsibilities Configure and implement network solutions based on detailed Low-Level Designs (LLD) Deploy and troubleshoot IP/MPLS protocols including BGP, OSPF, ISIS, VRRP, LDP, RSVP-TE, and Segment Routing Implement L2 & L3 services using VPLS, VPRN, and MP-BGP Configure routers and switches via CLI across platforms like Alcatel-Lucent, Cisco, and Juniper Set up ...

Handling concurrent customer queries / complaints primarily for the credit cards. Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to AHT (Average Handling Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Need to provide end to end resolution to the customer complaint received at ...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...

Job Overview: We are looking for a highly skilled Xstore L2/L3 Support Specialist to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users. As an Xstore Support Specialist, you will be responsible for diagnosing/analyzing and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. Also, should have been involved in 1 or 2 implementations in the past. Key Responsibilities: Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issu...

Key Responsibilities: Manage and resolve customer complaints received via Contact Centre, Email, IRDAI, Walk-ins, Ombudsman, NCH, PG Portal, and Social Media platforms. Accurately tag complaints and ensure resolution within defined Service Level Agreements (SLAs). Handle and track service requests, ensuring timely closure and customer communication. Respond to customer queries and complaints via email with clarity, empathy, and professionalism. Conduct Root Cause Analysis (RCA) for recurring issues and provide insights to improve processes and reduce complaint volumes. Maintain accurate records and provide necessary data and reports related to complaints and service requests as required. Ens...

Business Analyst Supply Chain & Logistics Introlligent Business Analyst Supply Chain & Logistics Location: Cessna Business Park, Marathahalli, Bangalore Work Model (Hybrid / WFO): Hybrid Experience Required: 4+ Years Employment Type (Full-Time / Part-Time / Contract): Full-Time About the Company: Introlligent is a global technology solutions provider known for delivering cutting-edge digital transformation services to clients across APAC, UK, and North America. At Introlligent, we pride ourselves on innovation, excellence, and our ability to build high-performing, diverse teams that drive impactful results. Key Responsibilities: Supply Chain & Logistics: Analyze and improve supply chain and ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Bachelor Degree and Fresher or 1-2 years of experience. Experience in Healthcare data analytics environment with appropriate technical skills is preferred. We are looking for a candidate with relevant analytics experience including working with larger datasets with healthcare background as a preference, Basic SQL and Advance Excel skills. Analyst performs complex data analysis independently, preparing comprehensive reports and presentations of data analysis findings for the client or data vendor per established service level agreements. Job functions include inputs to processes, executing programs, assessing data accuracy, drawing research conclusions, and formatting and presenting output. T...

Key Responsibilities Team Leadership & Management Supervise, coach, and motivate a team of customer support representatives. Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews. Manage schedules, workload distribution, and ensure adequate coverage across shifts. Customer Support Operations Oversee day-to-day customer support activities, ensuring timely resolution of inquiries, complaints, and service requests. Handle escalated issues and provide solutions that align with company policies while maintaining customer satisfaction. Ensure compliance with service standards, policies, and procedures. Process Improvement & Reporting Track KPIs such...

The main responsibilities for this role include managing invoices, handling missed payments and supervising Accounts Receivable Clerks. Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. Proven work experience as an Accounts Receivable Manager or Supervisor. Minimum Requirements: You will have a Degree / Diploma in Electrical/ Mechanical / Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. Commercial experience will be preferred. Should have proficiency in English written and spoken. Excellent knowledge of Excel and power point....

Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements. Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues. Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the teams effectiveness and professional growth. Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines. Establish and implement quality assurance processes and best practices to ensure the accuracy, c...

As a CEC Verifier, you will play a crucial role in our Customer Experience Center, specifically within the Inbound-Retail Liabilities team. Your primary responsibility will be to verify insurance leads generated by our CEC officers, ensuring the accuracy and integrity of the information. This role is integral to maintaining our high standards of customer service and compliance. A minimum of 2 years of experience in a similar verification or customer service role, preferably in the banking or insurance industry. Strong attention to detail and excellent analytical skills. Proficiency in using Microsoft Office suite, particularly Excel, for data analysis and reporting. Excellent communication s...

- Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Op...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up fo...

The Badging Officer, assigned to one of Pinkertons largest global clients, will be responsible for the process management of physical identify access cards creation and maintenance as well as the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy. Monitor all badge and acces...

Manage daily transport operations through effective coordination with vendors. Ensure timely and efficient vehicle arrangements according to client requirements. Monitor vendor performance and ensure compliance with service standards and KPIs. Conduct weekly vendor meetings to address issues and improve service delivery. Prepare and share detailed weekly/monthly transport reports and cost summaries with management. Ensure adherence to company and client site compliance and safety regulations. Build strong relationships with client teams and provide responsive support. Drive cost-effective transport solutions and continuous service improvements. Support strategic planning and execution of tra...

Amazons Financial Risk Mitigation (FRM) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store We are looking for a Senior People Manager to lead complex initiatives that disrupt bad actor behaviors and generate strategic insights to help us understand and prevent emerging fraud patterns You will be responsible for managing a team of Individual Contributors and/or People Managers that holistically review accounts for fraudulent or counterfeit abuse, deep dive supply chains and verify seller identities in-person You will define metrics and may define goals and design long-term strategy for achieving and exceeding teams defi...

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll als...

You ll be responsible for overseeing the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, a...

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements an...

To achieve excellence in transport management by managing all aspects of transport service provided to Accenture in particular for providing and efficient & cost effective transport network. The transport manager shall assist the transport Lead Pan India or transport India lead in terms of implementing new initiatives & innovations. The transport manager is accountable for the achievement of transport service and achieves Key Performance Indicators, service level agreements targets and customer satisfaction. RESPONSIBILITIES Operations Management To ensure that transport staff provides timely distribution of pickup & drop list is provided to the vendors. To ensure that transport staff & vend...

You will be the Site leads reliable resource on whom we can bank on for all technical expertise. You ll achieve this by responsibly performing routine site checks and inspections to ensure all critical procedures and equipment management best practices are implemented and followed. Also we would look at your technical skills and suggest if any processes can be improved and implement cost saving measures. There will be questions that will arise while you are at the forefront and your contributions should be inline with team thoughts and motive. You ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You ll n...