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Operations Analyst

Operations Analyst

ANZ

3 - 5 years

50 - 60 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

production lead loans service level production support customer support customer service continuous improvement operations financial services recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role of a Operation Analyst is to ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level Agreements and established policies. The Senior Officer also supports the Team Leader/Production Lead with Production support and the wider functional team with SME knowledge and coaching.

Role Type:

Permanent

Role Location:

Bengaluru

Work Hours:

Night Shift (1 am onwards)

What will your day look like

As a Operations Analyst, you will:

Drive the achievement of agreed financial targets for ANZ & NZ Operations
Ensuring payments/transactions are allocated to customers accounts in a timely and accurate manner.
Ensuring loans are loaded correctly and credit conditions have been checked in accordance with policy.
Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
Ensure the highest level of customer support to both external and internal customers (all departments)
Make recommendations to management on continuous improvement ideas.
Assist other team members with on-the-job training and knowledge sharing.
Identify and recommend initiatives to improve the performance of the functional processes to management.
Build collaborates with colleagues to enable objectives to be met. Back-up for the Production lead to manage his/her responsibilities.
Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
Ensure standard of work is accurate to minimise operational losses and reputational risk.

What will you bring

To grow and be successful in the role, you will ideally bring the following:

Knowledge of Banking products and procedures
Efficient & effective in adapting to Change environment
Preference will be given to commerce graduate.
Strong communication (written and verbal) and interpersonal skills
A sharp customer focus and a results-driven mindset, committed to delivering excellence
Strong customer focus and Result Oriented.

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ANZ

Banking

Melbourne Victoria

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Operations Analyst