Operations Analyst

Key Responsibilities:

● Interface with clients to understand and gather their system requirements.

● Develop a quick understanding of the different systems used across all markets globally.

● Perform focused and meticulous comparison of the configurations in these systems with corporate mandated settings.

● Provide detailed analysis of any gaps and misconfigurations identified and create clear and precise reports.

● Validate the configuration changes before sharing the reports with the client.

● Communicate effectively with franchisees if required and provide clarifications on required mapping changes.

● Ensure that all projects/requests are delivered on-time, within scope, and within budget.

● Develop detailed project plans to track progress using project management tools such as Jira and Confluence.

● Perform risk management to minimize project risks.

● Create and maintain comprehensive project documentation.

● Report and escalate to management as needed.

Qualifications:

● Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

● 2-3 years of experience as a Program or Operations Analyst or in a similar role in software projects.

● Strong analytical skills with proficiency in Excel

● Excellent client-facing and internal communication skills.

● Excellent written and verbal communication skills.

● Strong working knowledge of Microsoft Office

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year