Why Deliveroo Were building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. Were at the forefront of a industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. The Role Working as part of our analytics engineering team and reporting to one of our Analytics Engineering Managers, your role will be to provide clean, tested, well-documented and well-modelled data sets, that will enable and empower data scientists and business users alike, via tools like Snowflake and/or Looker.Youll work with product engineering teams to ensure modelling of source data meets downstream requirements.You will maintain and develop SQL data transformation scripts, and advise and review data scientists on data modelling to achieve denormalised and aggregated output datasets.Youll work with data scientists and other analytics engineers to surface clean, intuitive datasets in our BI tool, Looker.You will be responsible for optimisation and further adoption of Looker as a data product in the business, catering to ~1500 current active users who need to discover and interact with data. Skillset Required8+ years experience within the field of Analytics Engineering, Data Engineering, or BI EngineeringExcellent SQL skillsUnderstanding of data warehousing, data modelling concepts and structuring new data tablesKnowledge of cloud-based MPP data warehousing (e.g. Snowflake, BigQuery, Redshift)Nice to have4+ years experience developing in a BI tool (Looker or similar)Good practical understanding of version controlSQL ETL/ELT knowledge, experience with DAGs to manage script dependenciesPython coding skills, particularly in automation integrationsKnowledge of the Looker API This is a Hybrid position, requiring you to work from our Bangalore office 3 days per week Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Workplace Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around. Please click here to view our candidate privacy policy.

About The Role The mission of the Global Performance Team is to create and monitor the standards by which the Global Marketplace Support Team operates, which includes delivering great service to our customers across the three-sided marketplace (customers, restaurants, and riders). The Global Marketplace Support Team is expanding rapidly and the Performance Team within it needs to mirror this growth in order to provide outstanding support to our operational and support teams. We currently cover nine markets across Europe, the Middle East and South-East Asia.Key to this expansion is an immediate need for a Senior Analyst to support the Global Performance function within the Global Marketplace Support Team. We need somebody who can hit the ground running; a self-starter who is comfortable in creating action-oriented insights and supporting cross functional collaboration to reach performance targets and would relish the opportunity to build trust in our data across the business. What you ll be doing: Scorecard management - build and maintain robust KPIs, support target setting and monitoring for in-house and outsourced partner teamsReporting function - gather requirements and build trusted data sets for the Global Marketplace Support Team as well as across the wider businessStakeholder engagement - oversee interactions around Global Marketplace Support Team performance with the Leadership Team and stakeholders across the wider businessInsight Analysis - interpret and present analytical findings in a way that enables the business to make informed decisions and creates / influences new ways of thinking Requirements Strong analytical and problem solving skills with proven experience analysing, interpreting, and summarising complex data into simple and impactful data narrativesProven track record of creating strong, collaborative relationships with customer operations, external partners, and across functionStrong attention to detail, reconciliation accuracy is essentialExperience of data extraction, manipulation and visualisation tools, e.g. Snowflake, Excel/Google Sheets and LookerBe part of a 24/7 on-call rota, roughly 2 weeks per quarterWorking knowledge of SQL (preferred, not required) Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please dont hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Please click here to view our candidate privacy policy.

Maintain and grow relationships between Deliveroo and our top Scottish restaurant partners through strong communication both face-to-face and remotely Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo Negotiating contracts and terms of partnerships Liaising with our rider operations teams & to improve operations with your portfolio. Working with marketing teams to launch campaigns to accelerate restaurant and platform growth. Innovating, presenting & project management of growth initiatives in Scotland Requirements Experience in account management or a strategic partnerships role Ability to manage data and create compelling insight that is clear and applicable Effective relationship-building and communication skills Experience working in a dynamic high-growth company

Who We Are Our ambition is to operate a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission-critical, emotional purchase in under 30 minutes. From distributed computing to large-scale system design, complex algorithms to beautiful user interfaces, we have teams working on every step of the journey to ensure we continue to offer our customers a growing selection of choice at the best price with a fantastic level of service. Deliveroo now operates in 10 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers. Our partners, riders and customers are as passionate about food as we are, and if you want to make an impact on millions of users by solving some of the biggest technical challenges at great scale, come on board and join the ride. About The Role As a Care Tools Engineer at Deliveroo, you will play a pivotal role in optimising and maintaining the performance of our Care tools and systems. You will work closely with cross-functional teams to understand business requirements, implement system enhancements, and troubleshoot any technical issues that may arise. Additionally, you will evaluate new Care tools and make recommendations for potential integrations to enhance our customer support capabilities. Systems include Amazon Connect, Zendesk Support, Explore, Zapier, Twilio, Ziwo, and Shelf.io. Responsibilities: Configure and maintain Amazon Connect contact flows, queues, routing profiles, and other related components to meet business requirements. Monitor and optimise the performance of Amazon Connect to ensure efficient call handling and customer service. Collaborate with stakeholders to understand business needs and implement solutions within Amazon Connect. Troubleshoot and resolve technical issues related to Amazon Connect, including integrations with other AWS services. Implement and maintain security best practices within Amazon Connect to protect customer data and ensure compliance with relevant regulations. Develop and maintain documentation for Amazon Connect configurations, processes, and procedures. Stay updated on new features and capabilities of Amazon Connect and recommend improvements to enhance the contact center operations. Provide training and support to contact center agents and supervisors on the effective use of Amazon Connect features and tools. Requirements: Proven experience as an Amazon Connect Administrator or similar role, with a deep understanding of Amazon Connect configuration and administration. Strong knowledge of AWS services, particularly those related to Amazon Connect, such as Lambda, S3, DynamoDB, and CloudWatch. Familiarity with contact center operations and best practices, including call routing, IVR systems, and workforce management. Ability to troubleshoot and resolve technical issues related to Amazon Connect and its integrations with other systems. Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Experience in implementing and maintaining security measures within Amazon Connect to protect customer data and ensure compliance. AWS certification(s) related to Amazon Connect and other relevant AWS services is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. AWS Certified Advanced Networking - Specialty or AWS Certified Solutions Architect - Professional certification. Experience with scripting languages such as Python or JavaScript for customising Amazon Connect functionality. What We Are Looking For Pride in readable, well-designed, well-tested solutions Experience administering Amazon Connect, Zendesk or other 3rd party Care Tooling systems Experienced in planning, building and maintaining efficient, scalable customer care structures across various support roles Being an effective problem solver, experience in resolving issues relating to third-party systems, calling out effectively where necessary Experience conducting in-depth reviews of workflows further to optimise existing processes with the use of technology Risk analysis and experience working in dynamic environments Strive to educate and empower users to become self-sufficient across all systems whilst mentoring others Ability to create supports material catered to both technical and non-technical staff Life at Deliveroo We are a growing team, with a very large impact, seeking to answer some of the most interesting questions out there. We move fast, we re always looking for new ideas and we re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven t even encountered. How do data and technology help restaurants to grow as consumer habits changeHow can we predict what someone wants to order for dinner long before the idea has even crossed their mindAt Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space. Please click here to view our candidate privacy policy.

The team The central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover thirteen markets across Europe, the Middle East, and South-East Asia. Key to this expansion is an immediate need for a Workforce Planning Senior Analyst to support the team with the production of short, medium, and long term contact and staffing forecasts within all markets. Reporting to the Senior Manager for Workforce Management & Planning, the Workforce Planning Senior Analyst will ensure strategic goals of delivering excellent customer service at optimal cost are achieved through accurate forecast modelling, collaborative planning, and effective communication. We need somebody who can hit the ground running; a self-starter who is comfortable working cross-functionally, whilst taking ownership and accountability to drive the teams service provision forward. Responsibilities Support and where required own the creation of monthly, weekly, daily, and 15 minute interval forecasts of contact volumes and staffing requirements across multiple channels, markets, and lines of business based on historical trends, special events, and business growth objectives; owning some of the smaller business function forecasting Be an expert in our WFM application, ensuring it s best practice use is maximised across the team for demand and supply forecasting, what-if scenario modelling and also optimised scheduling Data and trending analysis, supporting improved understanding of actual vs. plan assumption performance across Marketplace Support Support the team with the provision of regular workforce-related reporting and data gathering; including the preparation of Supplier forecasting files / documents Identify methods for improving forecast accuracy through analysis of contact and resource data Requirements 2+ years of workforce management experience in complex multisite, multi-language, multi-supplier contact centre environments Strong analytical and problem solving skills with proven experience analysing, interpreting, and summarising complex data Proven experience of producing accurate intraday / interval workload forecasting models using statistical techniques Highly numerate, with significant experience of using Google Sheets for data collation and analysis Demonstrated knowledge and experience in workforce management technology, forecasting, and scheduling methodologies in a customer care environment Proven track record of creating strong relationships with contact centre operational and support teams and business analysts Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff Must be proactive and able to work independently Strong attention to detail and accuracy is essential Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy.