Job
Description
Why Join Us? At Deliveroo, you'll be part of a team that values innovation, collaboration, and excellence. We offer a dynamic work environment where your contributions will have a direct impact on our global operations. Working in Deliveroo’s Finance Technology team, you will be joining and enhancing an existing team responsible for ensuring the Finance team is getting the best out of the various technologies they employ to do their job. NetSuite is our core Finance system and it is supplemented by additional applications focused on specific tasks performed or managed by the Finance team. The Support Consultant will: Provide support to a large volume of users to resolve NetSuite system issues, answer general queries, and provide training. Manage support cases using Deliveroo’s tools (email, NetSuite, ServiceHub, Jira & Slack) Complete regular BAU tasks required on Deliveroo's enterprise applications Troubleshoot integration and system issues as they arise. Building saved searches, reports, dashboards, new user roles, subsidiaries and new items etc. in NetSuite. Resolve complex queries, including FAM and Inventory cases. Support all aspects of external and internal audit as related to financial systems. Supporting other Ad-hoc projects Key Personal Attributes Fluent level at communicating in English - entirely comfortable reading, writing, speaking and listening Excellent time management skills with a demonstrable ability to prioritise conflicting tasks Self-motivated and able to work without supervision or constant direction Ability to work in an ever-changing environment and comfortable dealing with ambiguity Ability to handle pressure while maintaining an enthusiastic approach and positive mindset Proven analytical skills with ability to tackle problems systematically to determine causes and produce effective solutions Ability to work collaboratively and independently Strong customer service mindset Key Experience NetSuite support / consulting experience (minimum 3 years) Business analysis experience, including the production of process documentation and capturing business requirements Coordination of testing, including drafting test cases and scenarios Providing support to Finance and non-Finance end users Finance and accounting experience/knowledge, particularly an understanding of Finance processes Preferred Qualifications NetSuite SuiteFoundation Certification (Mandatory) NetSuite Administrator Certification (Mandatory) Accounting Qualification, or part-qualified (Desirable but not mandatory) Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
