Job Overview: We are looking for a highly skilled Xstore L2/L3 Support Specialist to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users. As an Xstore Support Specialist, you will be responsible for diagnosing/analyzing and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. Also, should have been involved in 1 or 2 implementations in the past. Key Responsibilities: Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions. System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches. Incident Management: Handle escalated technical incidents (L2/L3) related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs). Root Cause Analysis: Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence. Collaboration: Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations. User Training and Documentation: Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS. Performance Monitoring: Monitor system performance, generate reports, and proactively address any performance degradation or technical issues. Upgrades and Patches: Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure. Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system. Required Skills and Qualifications: Experience: 2 to 4 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems. Technical Expertise: Strong understanding of Xstore POS application architecture, system integrations (e.g., with MFCS, CRM, ORCE, OMS, and OROB), and basic hardware troubleshooting. Java & Frameworks: Good knowledge of Java/J2EE and frameworks like Spring and Hibernate, with the ability to troubleshoot and enhance backend services. Problem-Solving: Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions. Communication Skills: Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users. Retail Knowledge: Experience working within a retail environment or understanding retail workflows is highly preferred. Database Skills: Familiarity with databases (SQL, Oracle) to assist in troubleshooting and query analysis. Tools & Platforms: Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools. Operating Systems: Strong working knowledge of Windows Server, Linux, or similar server environments.
Role overview: Consultants assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR. Essential Duties and Responsibilities : Communicate with clients by providing on-call support as needed, during business and non-business hours Support and troubleshoot production client environments Take ownership of or assist with the logging, reporting, and resolution of application issues Ensure development standards are met in all coding practices Assist in maintaining the OLR software development environment Build and test application enhancements and modifications Assist project teams in defining software functionality Ensures adherence to OLR and customers quality standards, policies, processes, and procedures. Document or maintain general retail, Oracle Retail, and/or OLR-specific practices and standards Assist in the mentoring and coaching of more junior members of the team Act as a stand-in for the Service Delivery Manager when required Document knowledge articles for internal cross-training Document and publish knowledge articles for the client to assist with their first-line resolution Additional duties as assigned Essential skills : In-depth understanding of SIM / SIOCS Knowing other Oracle Retail applications (at least 2 of RMS RIB and ReIM) is an added advantage. Should have an understanding of SIM functionalities and how to package, deploy Java-related changes w.r.t to the SIM application. Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills Demonstrated sense of urgency and willingness to provide exceptional customer service High degree of initiative, accuracy, efficiency, and attention to detail Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances Ability to maintain confidentiality when dealing with proprietary information Strong ability to proactively identify and resolve issues Good time management skills Ability to be flexible and adapt to change in a complex global organization Technical skills needed Java, ADF, J2EE, PL/SQL. Shell scripting is a plus. Education/Experience: Bachelors degree in Business, Computer Science, or related field, or 3+ years of relevant experience 3+ years of Oracle Retail-related experience required industry 3+ years development and/or systems integration experience preferred Oracle Retail implementation experience, ideally for multiple implementations; previous consulting experience preferred Demonstrated experience overseeing and advocating quality management systems, methodologies, and collateral preferred
Key Responsibilities: Providing Support and Implementing business processes in Oracle RPAS SAAS solution Working with product and architecture team to build world class IT solutions supporting the merchandising processes of the Project. Demonstrate subject matter expert for certain functions/processes/tools Delivering and ensuring functionality of the developed solutions Collaboration across multiple environment and interactions with peers and customers across different geographies. Business analysis Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Requirements Defines and manages scoping, requirements definition and prioritization activities for small- scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Prioritize requirements and documents traceability to source. Review requirements for errors and omissions. Investigate, manage and apply authorized requests for changes to base-lined requirements, in line with change management policy. Requisite Education and Experience / Minimum Qualifications: Proficient spoken and written command of English BTech/BE in any Specialization. Knowledge on all Oracle Retail Predictive Application Server solutions. Technical expertise in Unix, PL/SQL, Shell Scripting. Knowledge of integrations between source-RPAS-destinations, also "RETL" program Experience in Advanced JAVA, RPAS SAAS, Unix, Shell Scripting. Well aware of HTTP and SSL and setting up OBIEE connection with SSL. 2+ years of experience in relevant area Understanding of different culture Participated in projects with people from other functions/markets Good to have any Additional skill like Exposure to Cloud application and setup Oracle RMS Batch monitoring applications like Appworx or Automic or POM