2145 Service Level Jobs - Page 21

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with client...

Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with client...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

As a Senior AI Reliability Engineer at JPMorgan Chase within the Technology and Operations division, you will join our dynamic team of innovators and technologists. Your mission will be to enhance the reliability and resilience of AI systems that revolutionize how the Bank services and advises clients. You will focus on ensuring the robustness and availability of AI models, deepening client engagements, and promoting process transformation. We seek team members passionate about leveraging advanced reliability engineering practices, AI observability, and incident response strategies to solve complex business challenges through high-quality, cloud-centric software delivery. Job Responsibilitie...

a Senior AI Reliability Engineer at JPMorgan Chase within the Technology and Operations division, you will join our dynamic team of innovators and technologists. Your mission will be to enhance the reliability and resilience of AI systems that revolutionize how the Bank services and advises clients. You will focus on ensuring the robustness and availability of AI models, deepening client engagements, and promoting process transformation. We seek team members passionate about leveraging advanced reliability engineering practices, AI observability, and incident response strategies to solve complex business challenges through high-quality, cloud-centric software delivery. Job Responsibilities D...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...

Experience Range : Primarily freshers OR experience level of 0-24 months Job Profile/Key Responsibilities Responsible for Policy administration and related services of Life or P&C Insurance Policies/Life & Insurance Annuity. Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements. Develops knowledge and skill in assigned work process (es) as we'll as general understanding of the clients business and objectives. Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations. Handles company confidential dat...

Review and assess privilege escalation requests in conjunction with other team members and independently when needed.Review and assess configuration change requests submitted by technical customers. Review and assess the platform security of servers and appliances added to the HSBC network. Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users. Effectively communicate with customers, addressing problems and offering solutions that meet or exceed their expectations. Be responsible for ensuring the Service Level Agreements are met.Work within the timelines set for the BAU tasks and projects. Strictly adhere to the g...

Responsibilities:Lead the successful initiation, planning, execution, control, and completion of SAP BRIM projects Guide team members on technical aspects and conduct reviews of technical documents and artifacts Oversee project development, production support, and maintenance activities Ensure timely completion of timesheets and invoicing processes Act as the primary customer interface, proactively addressing issues before escalation Create and review functional and technical specification documents Track open tickets/incidents, allocate resources, and ensure timely closure of tickets Ensure adherence to Service Level Agreements (SLAs) by the delivery team Promote continuous improvement with...

Oversee the daily activities of the Total Source Payroll Business partner team in Hyderabad to ensure operations as per the agreed SLAs. Drives important KPIs such as tNPS, Client Engagement, AHT, productivity, Coverage by PBPs and ensures targets and service level agreements are achieved. Responsible for taking a lead in escalations and getting on calls with clients whenever required. Supervise team and provide direction, feedback and assistance whenever needed. Ensures feedback and coaching is provided to associates with respect to their performance via monthly connects Drives strong Employee Engagement and ensures grievances from teams are addressed Creates a thriving environment for the ...

Clients Service: Provide support to Gartner Sales Leaders Engage with assigned Sales regions to provide timely and accurate resolution. Work on ad-hoc and regular operational projects Manage and resolve support requests from internal clients within service level agreements. Engage with Sales Leaders and partners with members across functions to deliver value. Partner within and across teams to Identify gaps, problem solve and improve processes Mentor & train other team members on processes Conduct data analysis and support reporting needs wide ranging secondary literature searches Ensure data integrity by identifying discrepancies and updating datasets regularly Manage data tools and interna...

Plan and manage HR Technology API Service deliveries and tooling Plan and manage the continued adoption of API data delivery over point-to-point integrations. Plan and manage the adoption of HR future state data platform and associated data model within the HR integration API platform Create and contribute to solution designs and make judgement calls about adoption of tech debt. Build trusted relationships with the business and maintain a good appreciation of the business domain they work in as we progress down data integration platform. Communicate clearly, acting as liaison between engineering teams and senior management, translating technical details into business strategies. Develop busi...

Initiate self-directed learning and studying information provided by peers, specialists and managers. Research and learn how the products/services fit into customer processes cross functionally and contribute to business performance. Perform data analysis and quality control within established service level agreements Build query statements to perform data extracts across multiple data sets and platforms. Perform analytics on data to resolve inquiries, creating ad hoc reports, and supporting internal assessment requests. Interface with data clients, and internal departments to ensure adherence to delivery schedule. Seek continuous process improvement methods for applications, products, and p...

Combine physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs. Empower the company to create new digital business models, enter new markets, and improve customer experience. What You Need Bachelor Degree and Fresher or 1-2 years of experience. Experience in Healthcare data analytics environment with appropriate technical skills is preferred. We are looking for a candidate with relevant analytics experience including working with larger datasets with healthcare background as a preference, Basic SQL and Advance Excel skills. Analyst performs complex data analysis independently, preparing comprehensive reports and presentations of data analy...

Combine physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs. Empower the company to create new digital business models, enter new markets, and improve customer experience. What You Need Bachelor Degree and Fresher or 1-2 years of experience. Experience in Healthcare data analytics environment with appropriate technical skills is preferred. We are looking for a candidate with relevant analytics experience including working with larger datasets with healthcare background as a preference, Basic SQL and Advance Excel skills. Analyst performs complex data analysis independently, preparing comprehensive reports and presentations of data analy...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Job description Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking. Across Asia, where wealth pools are growing faster than in any other region. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking in...

Job Summary: If you are a Supply Chain professional, Emerson has an exciting offer to you! The Global Purchasing Executive, will ensure the Material Availability at Plants by achieving 94% Request Date Service Level (RDSL), and Inventory Management as per IO guidelines to support World Area Manufacturing Sites (WAMS) In this Role, Your Responsibilities Will Be: Plan and Issue Purchase Order to suppliers and collaborate for ontime direct shipments to WAMS Calibrate and distribute global forecast to suppliers Publish global delivery performance to suppliers. Create and Drive actions for non-performing supplier improvements Work with suppliers to improve Lead times and flexibility to support WA...

Senior UX/Product Designer Strategic Experience Lead We re looking for a seasoned UX/Product Designer to co-own product vision with product and tech leadership, shaping unified, service-level experiences across our fintech ecosystem. You ll translate business goals into outcome-driven roadmaps, lead continuous discovery, and deliver scalable design systems that connect strategy, user needs, and technology. You ll run research cycles, synthesize insights, and design adaptive, cross-platform workflows validating with real-world data and ensuring high-quality delivery with engineering. This role demands expertise in enterprise-scale SaaS, fintech domains, and emerging AI-driven experiences, plu...

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation s K 8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Summary: The People Operations Analyst will be respon...

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As a Senior Manager, Customer Service at Thermo Fisher Scientific Inc., you will be part of a world-class team dedicated to delivering outstanding customer experiences. You will play a crucial role in driving operational efficiency in key transactional areas that are vital to our business success! You will work closely with various teams throughout the organization to guarantee a seamless and uniform customer experience. Taking charge of a team of enthusiastic customer care professionals, you will outline responsibilities, prioritize tasks, and define specific objectives to meet top-notch performance criteria. M...