1182 Service Level Jobs - Page 21

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Infrastructure Monitoring Specialist. . In this role, you will: The role is responsible for managing the end-to-end production support work and guide teams globally to improve technical work and processes, relevant activities across all of Data Analytics platforms. Take ownership to provide timely and accurate guidance and recommendations to consumable data asset clients to help them manage their business effectively. Globally lead various regions - bring about collaboration among regions, ensure smooth working to bring about effective 24 X 7 support of various application with varying risk and impact levels. Identify & implement automation opportunities of the support processes. Work closely with the Engineering / product teams to bring technical improvements, cost saving, process efficiencies in production processes. Ensuring right processes and controls in place to ensure smooth running of production systems, ensuring service SLAs are met to provide quality service to consumers. Lead the technical and business discussions to derive Service and Operational Level Agreements. Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc. ), building and using automated dashboards. Work in collaboration with central service resilience teams to bring improvements in own PODs. Drive the adoption of global initiatives and implement best practices within the team to ensure a globally consistent, compliant, and locally competitive model within the team. Ensure adherence to different demanding SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc. Lead the global team on technical fixes, improvements, and mentor other junior members to ensure knowledge is shared and upskill the team to effectively handle and improve production processes. Requirements To be successful in this role, you should meet the following requirements: Strong analytical and judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output. Very good trouble shooting skills needed. A high level of communication and coordination skills is required as the role needs to interact with various external and internal stakeholders on a day-to-day basis. Ability to work with senior stakeholders and various global technical and business parties and drive all the technical and business discussions. Ability to prioritize and work independently within a diverse team environment. About 8-10 years of IT experience with Big Data, Hadoop, Spark, Scala as primary skill set. Sound knowledge of Juniper, Airflow and Control-M scheduling tools preferred. 4. Strong influencing and negotiation skills with excellent interpersonal skills, including verbal and written communication skills. Ability to manage in a crisis and to make good and timely decisions in tough situations. Demonstrate ability to handle multi-task, to work independently and collaboratively with local, regional, and global teams. Open to work in shifts / non-regular hours / weekends as per business requirements.

Roles and Responsibilities Provide real-time analysis to support business decisions on service levels, shrinkage, attrition, and forecasting. Develop and maintain accurate capacity plans to meet business needs. Collaborate with stakeholders to identify areas for improvement in workforce management processes. Implement effective resource planning strategies to optimize staff schedules. Monitor and analyze key performance indicators (KPIs) such as SLA compliance and customer satisfaction. Desired Candidate Profile 2-3 years of experience in Workforce Management or related field. Hand on experience in RTA (Real Time Analysis), Capacity Planning, Forecasting, Scheduling, Resource Planning, Service Level Agreements (SLAs), and Capacity Management principles. Excellent analytical skills with ability to interpret data insights into actionable recommendations.

WFM Analyst Work Location: Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients, with a particular focus on forecasting in the contact center space. The role requires the ability to work in a fast-paced environment and process tasks promptly. A strong understanding of workforce management concepts such as forecasting, scheduling, skill management, and PTO management is essential. Job Responsibilities: Responsible for real-time and/or intraday management of resources to ensure the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and/or outbound calls at the desired service level. Duties and Responsibilities May Include: Utilizes workforce management tools such as IEX and NiceInContact to coordinate appropriate staffing allocation and availability of call center staff to achieve service level objectives. Monitors site to ensure optimal staffing levels using advanced forecasting techniques. Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Administers volume contingency action plans as deemed necessary and appropriate. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Facilitates real-time discussions with necessary stakeholders. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests. Ensures that all reports originating from the department are accurate and reliable. Provides real-time management of all communication channels with contact center teams. Selects appropriate counselor pool for each OE case based on availability, skills, and language needs. Conducts counselor outreach to ensure confirmation of case placement. Maintains accurate counselor roster management and staffing documentation. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. You Bring Knowledge and Expertise Required Experience: 2-4 Years experience in WFM functions (Forecasting, RTA, Scheduling) with tools like IEX and NiceInContact. Understanding of workforce management concepts such as service levels, adherence, handle time, smoothing, phone routing. Strong working knowledge of Operations and operations measures. Strong math aptitude. Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms. Intermediate Excel skills. Preferred Experience: 2 to 4 years experience in call center workforce analyst or management role. Strong workforce management and statistical background. Experience working in an inbound or outbound call center. Call center operations management experience. Staffing forecasting experience. Education: Bachelor s degree or equivalent years of industry experience. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com. 2564150

Job Description About the Team : This will be a part of Retirement team What you will be doing : Manages and escalates problem tickets in the problem ticket system. Leads conference calls with clients, formulating meeting agenda and following up on issues or questions arising from the meeting. Identifies and recommends changes to procedures. Completes service level reporting. May assist in scheduling, delegating duties to team members, including time tracking administration. Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Requires advanced problem solving. Coaches and shares information with Account Services Specialists with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related position in a service industry with at least one year in a senior level position. One or more years of financial services experience is preferable. Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group s escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling and completing reports as assigned. Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. Other related duties assigned as needed. What you bring: Knowledge of banking principles, operations and processes Strong PC skills with basic knowledge of Microsoft Office applications Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients Excellent data entry skill Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills Effective analytical, problem-solving, team and time management skills Ability to work independently on problem tickets within the client problem ticket solution Ability to maintain confidentiality and carry out assignments that are sensitive in nature Ability to work both independently and in a team environment What we offer you : A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A broad range of professional education and personal development possibilities - FIS is your final career step. A competitive salary and benefits a variety of career development tools, resources and opportunities. With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions.

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an entry-level Hosting Data Analyst/Litigation Support Analyst. The candidate will have some experience working in an office environment as well as using Microsoft Office, specifically Microsoft Excel. This position does not require any license or certification in order to be considered. We welcome all interested candidates to apply, including recent college graduates. This is an excellent entry into the legal technology field! Remote, work from home opportunity. Responsibilities Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams Extract, transform and load data to hosted platforms via custom plugins or flat files Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested Creation of databases and establishing permissions for customer use prior to providing credentials to those customers Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc. Pick up tasks from internal task system, while adhering to internal SLA s (service-level agreement) Attend team meetings and company town-halls Qualifications Bachelors degree or professional experience (1+ years) Knowledge of Microsoft Office; specifically, Microsoft Excel Strong attention to detail, while managing multiple tasks Critical thinking skills and ability to retain complex work direction High technical aptitude or the ability to learn quickly Ability to work in a fast-paced environment Excellent verbal and written communication skills Our Cultural Values Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte s Technology Fast 500. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer. Why You will Love Working for KLD At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus opportunity, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market. Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays! Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs. A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights together. A surrounding team of mission-driven individuals who genuinely love what they do. Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees. #LI-SN1 #LI-Remote

The Program Manager, Global Accounts is a member of AVI-SPL s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved. Essential Duties and Responsibilities Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization Lead global team meetings with individual project managers to provide guidance and assemble project updates Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable Provide direct interaction with service management to ensure smooth transition from project completion to service ownership Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns Support deployment of international project and service needs with a keen understanding of regional differences Other duties assigned as needed Skills and Abilities Must have ability to lead and contribute individually, as we'll as work productively within a team and across functional disciplines Strong communication skills, both written and oral along with professional, interpersonal and relationship building skills Strong business acumen and ability to interface credibly at the CxO level Strong ability to multi-task, prioritize, manage time and work in a self-directed manner Demonstrate leadership and management skills in a team-oriented, collaborative environment Exceptional strategic thinking and structured problem-solving skills Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall Must have intimate knowledge of regional differences in support of international deployments Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience Minimum of a 4-year degree or comparable industry experience is required 5+ years in a project/program management or leadership role (direct or indirect) is required 5+ years of experience in IT technology service or enterprise technology management preferred Experience working with international accounts/program deployments preferred Valid and current PMP, PgMP or Prince2 certification preferred Experience in the AV industry is a plus EWorking Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Collaborate with cross-functional teams to identify areas of improvement and implement solutions. Consistently provide excellent customer service to our customers. Build relationships with our customers external and internal. Develop and analyse operational reports to assess performance, identify trends, and make data-driven decisions. Work with our Procurement Team to evaluate vendor opportunities and potential up-dated savings or new saving initiatives. Develop and implement standardized operational procedures and best practices. Day to day tasks is managed and agreed timeframes are met. Be responsible to the customer for timely update of ISS systems and reports Scrutinising Data analytically - DA s / Invoices to ensure we are capturing all available savings Design Phase - Set up a project management work sheet, highlighting the project scope, individual objectives and key persons, deadlines etc Also allowing for easy tracking of project progress Generate Monthly Performance Statistics Looking at Internal performance (Actual performance vs Internal SLA - Service Level Agreement). Generate Monthly Performance Statistics for both ISS and Hub Account Clients (Actual performance vs. Clients KPI s Key Performance Indicators). Generate Quarterly Activity Statistics for Key Account Clients and identify trends and key changes within the Clients existing Business Portfolio . Understand the Company s capabilities and effectively communicate these to the customer. Collate and distribute public domain information on Hub Account Clients (what are the future changes within the Clients Business Portfolio ) Generate Presentations for Quarterly Business Review Meetings with Key Account Clients. Provide support to the KAMs (Key Account Managers) with performance information. Provide Hub Account Clients with support and research expertise for standard reports, ad-hoc projects and benchmarking. Future responsibilities to include Contract Execution for named Hub Accounts Who you are: Customer Focus Ethics and Integrity Organisational Commitment Health & Safety Compliance Project Management Analytical & Innovative Thinking Technical Solutions - Data Analysis Adaptability and Change Managing Work Processes Interpersonal understanding Presenting , Planning and Delivery General knowledge of shipping industry Good analytical and problem-solving ability PC Literate, MS Office Suite Previous experience with either Ops Management / Cost Optimisation / Procurement / Cost accounting qualification Advanced reporting and documentation skill set Project Management experience

The Analyst, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications bachelors degree in Computer Science, IT- related degree or comparable experience. 1 - 2 year(s) of progressive experience within application support/IT operations organizations. 1 - 2-year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role General Performance Criteria As the Analyst, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: you'regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: you'regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

The Site Security Lead, assigned to one of Pinkertons largest global clients, will develop and implement a high degree of effective security strategies and policies, oversee incident and crisis management activities, provide security-related counsel, and complete security and investigative assignments while leading a team. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence.. Develop, implement, and review security strategies, policies and regulations. Conduct security analysis, audits, and training. Complete and/or assign security and investigative assignments. Oversee security incident response and crisis management activities. Manage and coordinate the security team s operations. Meet regularly with client representatives for status updates, address any actual or potential problems, provide support during service level changes, security planning, and assessments. Manage and prioritize safety and security projects. Maintain state required security licenses. Serve as a valued security subject matter expert. All other duties, as assigned. Qualifications High school diploma or GED, degree preferred, with five to ten years of physical security, incident and emergency response, and crisis management experience. (state licenses/certifications). Law enforcement, military, and/or security experience, preferred. Knowledgeable in security practices. Able to identify and adapt quickly to emerging situations. Sound problem resolution skills. Results-oriented and client focused. Able to identify and adapt quickly to emerging situations. Attentive to detail and accuracy. Team building and development skills. Able to thrive in a rapidly changing environment with limited instruction. Effective verbal, written, and presentation communication skills. Serve as an effective team leader. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required.

ABOUT HONEYwe'll Honeywe'll International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywe'll Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA we're $6B and there are approximately 18, 000 employees globally. Honeywe'll is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) - Minimum 4-6 years of experience in similar domain. Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) - Minimum 4-6 years of experience in similar domain. Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc Planning execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc Desired - Honeywe'll BMS, EBI etc Achieving Order Booking, Revenue Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working - Minimum 2-4 years of experience in similar domain Key skills Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc Planning execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc Desired - Honeywe'll BMS, EBI etc Achieving Order Booking, Revenue Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working - Minimum 2-4 years of experience in similar domain Key skills Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working

ABOUT HONEYwe'll Honeywe'll International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywe'll Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA we're $6B and there are approximately 18, 000 employees globally. Honeywe'll is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working - Minimum 3-5 years of experience in similar domain - Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) Key skills Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working - Minimum 3-5 years of experience in similar domain - Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) Key skills Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented hard working Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc Planning execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc Desired - Honeywe'll BMS, EBI etc Achieving Order Booking, Revenue Collection plan every month Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc Planning execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc Desired - Honeywe'll BMS, EBI etc Achieving Order Booking, Revenue Collection plan every month

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a localpresence in 5 countries and are further expanding our delivery reach. About the team TheApplication Support L2 team provides advanced technical support for businessapplications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance ofapplications. Responsibilities include investigating and resolving softwarebugs, performing system configurations, and collaborating with developmentteams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goalis to maintain smooth operation, minimize downtime, and enhance the userexperience by addressing technical issues efficiently. Responsibilities Handleescalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuouslymonitor application performance and availability, proactively addressing issuesto prevent downtime Workclosely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Performapplication configurations, fine-tuning, and adjustments to enhance performanceand scalability Assistend-users with application issues, provide guidance on best practices, anddeliver training where necessary

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e. g. , password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e. g. , L2, L3) as per SLAs.

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.

About GlobalFoundries GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com . Introduction: This role is responsible for operational software tasks, maintaining effective license positions and working with software vendors, internal stakeholders and IT partners. Essential Responsibilities Track and manage all software licenses throughout their lifecycle, including procurement, renewal, and compliance auditing. Maintain accurate records of software inventory, license agreements, and usage metrics. Collaborate with IT and other departments to assess software needs and usage, recommending solutions for optimization. Monitor license compliance to ensure adherence to vendor agreements and prevent potential licensing violations. Work on the license reports providing recommendations for improvement. Act as the primary point of contact for software vendors, managing negotiations, renewals, and service level agreements. Work on Remediation ensuring compliance and optimizing software usage across landscape. Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis. Managed software license procurement, allocation, and removal to ensure accurate asset tracking and efficient use of resources. Manage ServiceNow software requests, consistently meeting Service Level Agreements (SLAs) and delivering responsive support to internal teams. Manage publisher portals and create dashboards to monitor software usage, asset status, and performance metrics. Provide and improve data, reports, and dashboards on software lifecycle management and software ROI. Address and resolved license-related inquiries from stakeholders, providing timely solutions and ensuring high levels of user satisfaction. Manage procurement operations through efficient processing of ARIBA purchases and overseeing software renewals, ensuring timely and cost-effective acquisitions. Cultivate strong relationships with software stake holders/vendors, driving effective communication and negotiations that resulted in favorable contract terms and improved vendor support. Other Responsibilities Participate in cross-functional meetings, bringing in required data and responding to questions and action items. Works proactively on problems within a limited scope Provide data for presentations to drive awareness on changing volumes, possible opportunities for efficiencies, or risk mitigation. Support User Acceptance Tests and implement code into Production. Build stable working relationships within the department. Coordinate efforts with others, seek assistance and feedback as appropriate. Exchanges detailed information with internal colleagues Apply ITIL best practices to drive continuous improvement in software asset management processes, ensuring alignment with organizational IT service management (ITSM) standards. Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs. Job Complexity Completes a variety of routine projects, assignments and tasks. Applies, analyzes and interprets procedures within functional area. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Normally receive instructions from others based on defined policies and processes. Decisions involve putting together straightforward information and selecting the best option from defined alternatives Required Qualifications: Bachelors degree in business, Information Technology, or a similar field of study, or at least 2 years in a similar role, with the same or greater level of responsibilities. Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards. Experience in CMDB, Flexera Discovery, and Asset management Has knowledge of software license management, asset management, or IT procurement and Microsoft office tools like Excel. Experienced in Python Excellent written and verbal communication skills. Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures. Unit and regression test implemented solutions as required. Understanding of software licensing models for various publishers. Preferred Qualifications: Good understanding of Service Now and Software Contracts Hands-on implementation experience Great analytical, critical thinking and problem-solving abilities Applies company policies and procedures to resolve a variety of issues. Local/geographical needs

Senior Territory Sales Executive- Kollam Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Territory Sales Executive- Kollam Tata Consumer Products Limited Senior Territory Sales Executive - Kollam Senior Territory Sales Executive- Kollam ASM - South Kerala Job Description Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

Agent shall provide online customer service support to the application users of the Customers ( Users ), that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users enquiries, advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customer s end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentation handling Users complaints, special cases or completing ad hoc tasks as required by Customer Be proactive, readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience. Qualifications Following are the requirements: Should be able to work with minimum supervision in a WFH model Candidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of

About GlobalFoundries Introduction: This role is responsible for operational software tasks, maintaining effective license positions and working with software vendors, internal stakeholders and IT partners. Essential Responsibilities Track and manage all software licenses throughout their lifecycle, including procurement, renewal, and compliance auditing. Maintain accurate records of software inventory, license agreements, and usage metrics. Collaborate with IT and other departments to assess software needs and usage, recommending solutions for optimization. Monitor license compliance to ensure adherence to vendor agreements and prevent potential licensing violations. Work on the license reports providing recommendations for improvement. Act as the primary point of contact for software vendors, managing negotiations, renewals, and service level agreements. Work on Remediation ensuring compliance and optimizing software usage across landscape. Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis. Managed software license procurement, allocation, and removal to ensure accurate asset tracking and efficient use of resources. Manage ServiceNow software requests, consistently meeting Service Level Agreements (SLAs) and delivering responsive support to internal teams. Manage publisher portals and create dashboards to monitor software usage, asset status, and performance metrics. Provide and improve data, reports, and dashboards on software lifecycle management and software ROI. Address and resolved license-related inquiries from stakeholders, providing timely solutions and ensuring high levels of user satisfaction. Manage procurement operations through efficient processing of ARIBA purchases and overseeing software renewals, ensuring timely and cost-effective acquisitions. Cultivate strong relationships with software stake holders/vendors, driving effective communication and negotiations that resulted in favorable contract terms and improved vendor support. Other Responsibilities Participate in cross-functional meetings, bringing in required data and responding to questions and action items. Works proactively on problems within a limited scope Provide data for presentations to drive awareness on changing volumes, possible opportunities for efficiencies, or risk mitigation. Support User Acceptance Tests and implement code into Production. Build stable working relationships within the department. Coordinate efforts with others, seek assistance and feedback as appropriate. Exchanges detailed information with internal colleagues Apply ITIL best practices to drive continuous improvement in software asset management processes, ensuring alignment with organizational IT service management (ITSM) standards. Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs. Job Complexity Completes a variety of routine projects, assignments and tasks. Applies, analyzes and interprets procedures within functional area. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Normally receive instructions from others based on defined policies and processes. Decisions involve putting together straightforward information and selecting the best option from defined alternatives Required Qualifications: Bachelors degree in business, Information Technology, or a similar field of study, or at least 2 years in a similar role, with the same or greater level of responsibilities. Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards. Experience in CMDB, Flexera Discovery, and Asset management Has knowledge of software license management, asset management, or IT procurement and Microsoft office tools like Excel. Experienced in Python Excellent written and verbal communication skills. Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures. Unit and regression test implemented solutions as required. Understanding of software licensing models for various publishers. Preferred Qualifications: Good understanding of Service Now and Software Contracts Hands-on implementation experience Great analytical, critical thinking and problem-solving abilities Applies company policies and procedures to resolve a variety of issues. Local/geographical needs GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. Information about our benefits you can find here: https: / / gf.com / about-us / careers / opportunities-asia

JOB DESCRIPTION 1. Ensuring the procurement process is in line with company policies and procedures. 2. Identifying and selecting vendors, negotiating contracts, and managing relationships. 3. Creating a procurement plan based on historical data and future trends. 4. Ensuring that procurement activities comply with local and international rules. 5. Collaborating with internal stakeholders, such as engineers and HODs, to identify procurement needs and ensure smooth functioning of the plant. 6. Establishing and maintaining strong relationships with key stakeholders, including suppliers and internal teams. 7. Monitoring vendor performance for reporting managers and identifying areas for improvement. 8. Managing the entire cycle of Procure-to-Pay (P2P). 9. Coordinating with Quality Management and ISO documentation teams, and actively participating in the company s sustainability initiatives. 10. Closely coordinating with all role holders to ensure the smooth flow of raw materials. 11. Visiting factories as and when required. EDUCATIONAL QUALIFICATION & EXPERIENCE 1. B.Sc Graduate (preferred) / Any Graduate + PGDM in Supply Chain Management / MBA in Supply Chain Management preferred. 2. Strong in follow-up and documentation. 3. Candidates with experience in chemical procurement are preferred. 4. Sound knowledge of industry best practices and norms. 5. Clarity in communication and strong understanding and grasping skills. 6. Proactive in alternate sourcing, vendor development, and assessment. 7. Good negotiation skills and proficiency in spoken English. 8. Experienced in vendor evaluation and rating. 9. Experience in import-export documentation. 10. Conversant with MIS preparation. 11. Good analytical skills. *All above responsibilities are indicative but not exhaustive. The management reserves the rights to change them to suit periodical needs of the company. Product Portfolio Polyurethane Foam Textiles Water Treatment Drilling Fluid Chemicals Production Chemicals Refinery Chemicals PVC Stabilizer Chemicals Lubricant Additives Range Agro Science Castor Oil Derivatives

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTAs to cover 24x7 Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. Basic knowledge of datacenter design, including electrical and cooling plant & operations Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them. Solid knowledge of datacenter design, including electrical and cooling plant & operation Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. Prioritizes work based on severity, identifies and provides remediation feedback in defined processes. Good level of spoken English language is required.

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Responsible for providing Onsite Product Support as set-out in Domains action plans. Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed. Following defined policies and procedures (e.g. in desk manual). Supporting the organization by understanding and achieving measurable objectives. Follow best practices and Industry Standards. Update internal systems as required Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts Working independently and in a team environment. Perform Field Change Order and Field Action Bulletin . Need to be able to travel at short notice - short term, Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains. Provide T&M services OOH (Out of Hour). Provide logistics support as required within the scope of providing on-site support, Provide long or short term site cover for dedicated customer sites Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre . Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations. Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and When). Assists in developing, reviewing, and implementing hardware installation plans for customers Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOIs (Onsite and Remote) within region and outside Need to be able to travel at short notice - short and long term, within region.

Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Responsibilities: Managing Client Relationships Delivery Oversight Strategic Alignment Overall Project Governance and Reporting Commercial Responsibility P&L Farming (Protect, Upsell, Cross-sell) Job Description: 1. Client Relationship Management Primary point of contact for the client throughout the engagement lifecycle. Builds trusted advisor relationships with client stakeholders client needs and delivered solutions. 2. Delivery Oversight Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met. Works closely with project managers, delivery teams, and domain experts. Ensures risks and issues are addressed proactively. 3. Commercial Responsibility Accountable for the financial health of the engagement (budget, margins, billing). Identifies opportunities for upselling or cross-selling within the engagement. Negotiates changes in scope, pricing, and timelines when needed. 4. Strategic Alignment Ensures that the engagement aligns with the client s strategic objectives. Provides thought leadership and consultative insights. Facilitates long-term partnership growth beyond the current engagement. 5. Governance and Reporting Conducts regular status reviews and executive updates. Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs). Ensures proper documentation and compliance with contractual obligations. Skills: A minimum experience of 15 years Business and Functional understanding of Credit Card business and Platform. Strong client-facing communication and negotiation skills. Ability to manage cross-functional teams and influence without authority. Financial acumen and project delivery experience. Experience and Qualifications: B.E/ B.Tech & MBA Preferred. Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of a D&T Analyst I Master Data Operations. This role will report into Assistant D&T Manager in India and functionally collaborate with the Vendor team. It is an individual contributor role. In this role, you will execute and support maintenance activities to SAP Vendor master data as approved by business. Review process including requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data and execute mass maintenance requests as directed. KEY ACCOUNTABILITIES Preferred exposure to additional SAP master data domain. Can prioritize and complete multiple tasks on tight deadlines. General SAP Master Data / Analyst experience / skills. Mass Loads using SAP tools/ LSMW or other software / Winshuttle. Workflow processing with SAP MDM or MDG. Lead single domain scope & increasing complexity. Learning/Leveraging on D&T Capabilities Self-Assessment. Perform functional testing of implemented data solutions and provide initial support of these solutions when moved to production. Demonstrated ability to work in a global team environment yet independently productive. Executes and supports maintenance activities to SAP Vendor master data as approved by business review process including requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data and execute mass maintenance requests as directed. Ensure day-to-day operations are fulfilled within service level agreements and troubleshoot support/technical issues Collaborate with Data Stewards to enable the identification and resolution of data quality issues Lead the training and design/document new or updated process flows moving to SAP, including uploading and maintaining all new master data requirements Create and deliver user documentation as necessary to ensure proper use of changed and newly implemented solutions and standards. Execute operational controls and document related support artifacts. Perform internal audits and system security checks as part of domain control program. Can work with little instructions on routine work, general instructions on new work. MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Skill proficiency expectations: - Expert level Intermediate Level Basic Level SAP Winshuttle Evolve MDM/MDG S4 HANA Global Data Governance strategies & practices Should be familiar with master data T codes/tables. Vendor domain - SAP transactions: BP, XK01, XK02, XK03, XK99 Vendor domain - SAP tables: LFA1, LFB1, LFM1. Good to have exposure on all 3 MD ops domains (Vendor, Customer and Material). PREFERRED QUALIFICATIONS 8 years of Industry-relevant experience maintaining SAP Master Data in vendor and/or customer data domains or equivalent SAP Analyst experience. Understands the flow of data in assigned domain. Understands the business process to create the required master data.

Key accountabilities include Develop, implement and maintain systems, procedures and policies for T&E processes to ensure adherence to company guidelines Lead and drive improvement projects related to T&E and corporate credit card systems, processes and policies. Ensure team, systems and processes are performing at an optimal level. Recommend and/or develop and implement efficient and effective T&E policies and procedures Ensure compliance to all finance policies, procedures and federal requirements are met Drive top-notch internal service and experience for our internal customers and stakeholders Hire employees for T&E Process Teams and ensures proper training and development Key Activities Ensure appropriate controls are in place and are being executed Monitor and improve the T&E processes Resolve complex outstanding issues with internal and external customers, coordination with support departments and other stakeholders Ensure timely processing and payments for expense reports Drive and implement initiatives to drive continuous improvement Interact with leaders in the business to ensure delivery of Service Level Agreements (SLA) Conduct performance reviews Provide coaching and leadership Provide development opportunities for employees Assist in prioritizing work Impact Youll Make: Key Success Metrics SLAs and other performance management measurements for center functions are met Customer feedback Productivity Gains Provide Value Added Services to Business This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Accounting

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to individual clients how the use of technology solutions allow them to be more productive. Is able to articulate and apply mainstay process for assignment delivery. As an individual contributes to project teams. Effectively plans and manages own workload to meet desired service level targets. Maintains a consistent client-focused approach with clients and/or individuals. Requires completion of an undergraduate degree in engineering, geoscience, computer science or business and a minimum of 5 years of experience. Qualifications Location 2nd Floor, Worldmark 3,, Gurgaon, Haryana, 122018, India Requisition Number: 200542 Job Family: Support Services Product Service Line: Landmark Software & Services Full Time / Part Time: Full Time