1182 Service Level Jobs - Page 20

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Your responsibilities: This position is responsible for managing employee data accurately from Hire to Retire complete process in Hi-Next as the data will flow to all downstream applications. Ability to work across geographies and different regulatory environments. Ability to analyze and understand complex problems and their resulting dependencies. Excellent attention to detail, time management, and multitasking skills. Support in preparing offer letters for shortlisted candidates Preparing offer letter for shortlisted candidates and keeping track of BGV status Support key Employee Life Cycle processes such as onboarding of new professionals, professionals data management, absence management, visa renewals. transfers, offboarding of professionals. Monitoring payroll related data in in Workday, including salary and regular payments, and assuring supporting documentation are in place. Oversee time-sensitive procedures and assure that data, such as salary, one-time payments, bank information, etc. , is validated as correct and genuine. Adhere to the SOP and WI s defined for each process and follow the instructions as mentioned Ability to identify process deficiencies and perform initial root cause analysis in support of improvements. Ensure to achieve SLA targets and agreed KPIs, identification of root causes of operational issues and implementation of improvement measures. Capturing ELC related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool) and process ownership of complete employee life cycle from Hire to Retire/ Termination Ensuring execution and delivery of ELC services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT), etc Extracting reports for internal data quality through Ad-hoc query, or from customized Transactions and willingness to learn and implement the learning in an innovative manner. Living Hitachi Energy core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business. Your background Graduate/ MBA At least 1-3 years of experience in HR Shared Services in a global organization will be added advantage Proficiency in MS Office and excellent written and verbal communication Skills ability to manage multiple demands on time and work with cross functional teams A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve. Customers with a can-do attitude This role requires the candidate to work in a night shift to support global operations Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Position Title: Supervisor Customer Care, Software Portal, APAC Location: Noida, India The Customer Care Supervisor is an operational person with responsibility for providing first level guidance to Customer Care advocates with the goal of meeting performance goals and service level agreements. You will report to the Software and Contract Services Manager in EMEA. You will work hybrid (Monday, Tuesday, Thursday in the office). Your Responsibilities: Provide guidance to advocates through coaching, feedback, and development initiatives to enhance performance and job satisfaction. Foster collaboration between the Customer Care Contact Center and other teams, including Sales and Customer Success, to streamline escalation processes. Facilitate communication between the team and regional Customer Care Contact Center leadership to ensure mutual understanding. Assist customers and serve as the primary point of escalation for advocates. Oversee the work of Customer Care advocates to ensure compliance with quality standards, deadlines, and procedures, addressing any errors or issues. Take ownership of team performance reports by collecting, analyzing, and summarizing data and trends, ensuring metrics and goals are met. Evaluate employee goals and identify training needs and development opportunities through performance reviews with advocates. Manage relationships with partners, engage in discussions, and initiate actions to improve service levels and meet partner requirements. Develop work schedules and assign responsibilities to direct report personnel. Ensure effective information flows within the team. Achieve organizational goals by accepting ownership for new and varied requests and exploring opportunities to contribute to job accomplishments. The Essentials - You Will Have: 2 to 5 years experience in a customer service environment Bachelors degree The Preferred - You Might Also Have: People management, communication, problem solving, decision-making People management experience Customer-focused providing the best customer service, prioritize Taking ownership, flexibility, problem solving, delegation of tasks, identify a potential issue and work with internal departments to take actions to resolve Work with different types of people profiles, adapt to different levels of audience when communicating whilst working with multiple departments in a multicultural organization What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development . . . and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-MS2

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the day-to-day planning, operation and problem-solving of team of ~20 contact center agents to meet required service level standards in customer management. Role Accountability Manage regular functioning of the Contact Center by effective and timely resource planning, adhering to floor schedule and hygiene, monitoring performance through error trackers, providing feedback to team members, driving productivity Oversee timely and satisfactory resolution of customer complaints and engage with customer for escalations Monitor and drive KPIs such as productivity, Customer detractor scores Partner with SME team to reduce unwarranted inflow of Fee Waiver including Pricing Deviation LOAs, wrong referral / incorrect tagging cases Ensure process documentation and compliance adherence Measures of Success Achievement of defined SLAs (TAT, Average Handling Time, Call response rate, Call quality) Avoidable escalation % CSAT Score Reduction in incorrect tagging/ wrong referral for hub Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of inbound and outbound voice processes Understanding of upstream/downstream process understanding impacting customers Competencies critical to the role Relationship Building Problem Solving Detail Orientation Process Orientation Qualification Graduate in any discipline Preferred Industry FSI

Business Development Executive Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Development Executive Tata Consumer Products Limited Business Development Executive Tata Consumer Products Ltd. About the Job: BDE Food Services Location: Delhi/Chandigarh/Indore/ Hyderabad/Chennai /Bangalore/Kolkata Business Head Food Service Dotted Reporting To At Tata Consumer Products Ltd, we stand #Forbetter Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities . Here s an exciting one! How does this Job align to our Strategy? At the core of Tata Consumer Products business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Digital and Innovation, a Future-Ready Organization, New Opportunities and Sustainability. This job opportunity closely aligns in building food services business across HORECA channel . The role involves Strengthening our sales and distribution network, building our brand on ground and driving growth. The BDE will be responsible to plan, direct and implement Sales strategies and programs to achieve the sales objectives for the company President & Head India Sales Where do you come in as? Director Food Service ZSM Food Services ASM Food Services BDE Food Services This job is at N-5 level (N corresponds to CEO s level) Direct reports: NA Matrix Reports: NA Type of Role: Individual Contributor What are the Key Deliverables in this role ? Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (On Premise and Institutional Distribution) - Increase number of FS outlets, maintain high service level, drive usability and range selling of assigned categories of products and ensure commercial hygiene in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Timely review/ communication with DBs to maintain timely supplies. Real-time follow-ups with DBs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management. What are the Critical success factors for the Role? A graduate / post-graduate with 2 4 years of prior work experience in Food services channel Proven and deep knowledge of sales and distribution system for food services channel Knowledge of basic concepts of consumer goods distribution such as various channel partners, distribution mix, ROI calculation, visibility creation and evaluation of distribution health indicators Knowledge of competitor mapping and benchmarking Strong customer management/ business development skills TCPL Growth Mindset and Behaviors We are obsessed about keeping Consumers & Customers first in our hearts that s why we are here ! We are trailblazers in executing with Excellence Together as One Team ! We take Ownership of our business delivering value for our Stakeholders .. no Compromises ! We are Open to Continuously improving Continuously innovating For Better ! We live & breathe our Tata Code of Conduct About Us: At Tata Consumer, we stand For Better. Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of For Better through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security Specialist provides comprehensive security management support to ensure the security and safety of company assets, associates, information and interests in the defined area as well as provides security consulting and risk management services. Security Specialist leads efforts in identifying, developing, implementing, and maintaining site wide security practices and processes to reduce risks. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Develop, implement, and support physical security-related policy, including design requirements and badge administration. Conduct threat, vulnerability, and risk assessments to inform security strategies for planned and unplanned events. Meet regularly with Pinkerton management and client representatives for status updates. Address any actual or potential issues and make changes, as needed. Provide support during client service level changes. Maintain documentation throughout the project lifecycle and ensure timely, clear, and concise communications to all stakeholders via the appropriate channels. Assist management in maintaining a positive and professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensure staff members understand and comply with applicable laws, regulations, policies, and procedures. Ability to conduct a comprehensive site vulnerability assessment. Prepare logs or reports as required for the site; write and/or type reports and/or enter information in a computer; inspect security control logs; and take action as required. Observe and report incidents or suspicious activity to security personnel, Client representatives, company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the site. Assist in the control of access to Client site or facility through the admittance process; assist visitors with a legitimate need to gain entry to the facility; screen visitors and Client s employees in an efficient manner in order to expedite their admittance to the site or facility. All other duties, as assigned. Qualifications Bachelors degree and two or more years of corporate security experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. English language skills (C1 level). Knowledge of security systems and related access control technologies. Able to analyze complex situations and recommend solutions. Able to work independently with little supervision. Strong client orientation and results driven. Able to interact effectively at all levels and across diverse cultures. Attentive to detail and accuracy. Excellent written, verbal, and presentation skills. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required.

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Senior Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- AML/KYC Role Title- Associate/Senior Associate The Transfer Agency Department provides Fund Administration services to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environment. Key duties and responsibilities Individual/You should be able to perform quality reviews for all entity types. i.e Corporates, foundation/ Charities, institutional Investors, designated bodies etc, based on the Anti-Money Laundering (AML) policies and guidelines. Individual/You should be able to identify and document the results of the quality reviews and proposed remedial actions. Individual/You should be able to provide clear feedback to associates and coaching as needed. Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc. Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus-Nexus etc. Individual/You should be well versed with Microsoft applications. Expertise in excel and presentation skills is an added advantage. Individual/You should have working knowledge of FATCA/CRS reporting. He/She should be able to review US tax forms i.e., W9, W8-BEN, W8-IMY, Withholding statements etc. Individual/You should have good written and verbal communication skills. Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors. Individual/You should be able to work separately and also collectively in a group as the situation demands. Individual/You should be able to create the required reports in time, without any reminders. Positive attitude and team spirit is a must. Prior experience in Transfer agency functions will be an added advantage. Qualification and Experience Flexible enough to work in any shift as per business needs. Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desired. 1-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables. Ability to navigate proficiently in a window environment. Strong knowledge of Microsoft Excel & Word. Ability to write messages in a clear and concise manner. Ability to read, write & speak English proficiently. Strong research, resolution, and communication skill Interpersonal skills - Relationship builder, respectful and resolves problems. Communication skills - Presentation skills, listening skills, oral & written communication skills. Self-management - Adaptability and resilience, learning behavior, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desired. 1-10 years of relevant experience Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Aster Medcity is looking for Executive.Guestrelation to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Specialist, Legal Services The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries. The Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Counsel, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results. Does the pursuit of excellence appeal to you? Are you committed to customer service? Do you enjoy solving legal and business problems? Are you passionate about identifying and implementing process improvements? If so, keep reading as this might be the perfect role for you. Role You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives All About You LLB graduate Solid legal and business acumen, sound analytical and problem solving skills Demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent English language communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms Advanced negotiation skills Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts Demonstrated strength in customer focused service orientation Knowledge of US, European, Middle East, Africa, Asia Pacific, or other non-Indian legal systems and business practices a plus

Role Purpose Inputs collection and consolidation for payroll and benefit related items Managing enrollment of Expats, GMs & Local plus employees to Benefits, liaise with Benefit providers Communicate changes to IHG Vendors on employee benefit coverage based on changes to personal/ professional situation includes new hire, termination, transfer, pay changes etc. Providing information and answering employee questions about payroll & benefit related matters Maintaining employee records in the Payroll systems and files Ensure data is aligned between HR system; Payroll systems and Employee files Ensure payments of HR Suppliers (Payroll, Benefits, 3rd Parties) Process payments via Finance Systems as required Perform data checks before every payroll and perform controls before payroll approval Propose and work on process improvement for countries and processes Perform as backup for assigned tasks when needed Provide inputs for Audit requests within agreed timeframes Ensure HRSS processes & procedures are aligned to company policies Documentation of HRSS processes and procedures and ensuring they are updated when required Support training requirements for payroll users , HRSS Associate as required Track and report defined Service Level Agreement requirements and metrics Administer the processing of variable components of Pay i.e. paid time off, bonuses, deductions etc through a defined process agreed with outsource vendor. Work with Mobility team for Expat taxes, shadow payroll ensuring the tax affairs are settled as per government compliance . Key Collaborative Network Key Shared Accountabilities Key Interfaces Case Management system and shared mailboxes Data accuracy in maintaining records HR employee records set up and maintained Audit and Legal Compliance Adherence to KPI deliverables Payroll Vendors Benefit Vendors HRSS Accounting Finance Regional HR Teams Hotel Finance & HR Teams Mobility Team Tax Authorities (where applicable) Role Purpose Inputs collection and consolidation for payroll and benefit related items Managing enrollment of Expats, GMs & Local plus employees to Benefits, liaise with Benefit providers Communicate changes to IHG Vendors on employee benefit coverage based on changes to personal/ professional situation includes new hire, termination, transfer, pay changes etc. Providing information and answering employee questions about payroll & benefit related matters Maintaining employee records in the Payroll systems and files Ensure data is aligned between HR system; Payroll systems and Employee files Ensure payments of HR Suppliers (Payroll, Benefits, 3rd Parties) Process payments via Finance Systems as required Perform data checks before every payroll and perform controls before payroll approval Propose and work on process improvement for countries and processes Perform as backup for assigned tasks when needed Provide inputs for Audit requests within agreed timeframes Ensure HRSS processes & procedures are aligned to company policies Documentation of HRSS processes and procedures and ensuring they are updated when required Support training requirements for payroll users , HRSS Associate as required Track and report defined Service Level Agreement requirements and metrics Administer the processing of variable components of Pay i.e. paid time off, bonuses, deductions etc through a defined process agreed with outsource vendor. Work with Mobility team for Expat taxes, shadow payroll ensuring the tax affairs are settled as per government compliance . Key Collaborative Network Key Shared Accountabilities Key Interfaces Case Management system and shared mailboxes Data accuracy in maintaining records HR employee records set up and maintained Audit and Legal Compliance Adherence to KPI deliverables Payroll Vendors Benefit Vendors HRSS Accounting Finance Regional HR Teams Hotel Finance & HR Teams Mobility Team Tax Authorities (where applicable)

Moti Packaging Industries Private Limited is looking for GeM Portal Executive to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Provides expert, trusted and comprehensive advice across the full spectrum of the Human Resources function in a wide range of employee relations matters including performance management, workplace investigations, pay concerns, work environment concerns, employee policy and program questions, separation of employment reviews, and high-risk employee relations cases. Handles highly complex and confidential HR, Human Rights, Compliance, Ethics, and Legal investigations for all Company business lines. Engages in Works Council and union negotiations, contract management, and manages collective bargaining agreement requirements as needed (based on country and legal entity requirements). Provides counsel, advice, and recommendations in compliance with all regulatory requirements, company policies, and union contracts to ensure the uniform and equitable treatment of employees. Consults with the Legal, Compliance, Human Rights, and other departments as necessary. Provides guidance and direction regarding performance management plans and all aspects of progressive discipline and documentation. Identifies root cause issues in employee engagement and provides conflict resolution skills to both employees and managers. Follows service level agreements in timely response and follows up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. Escalates sensitive or critical issues appropriately. As requested, provides education, training, and coaching to managers on conflict management, crucial conversations, performance management, harassment, and other HR related topics. Provides emergency response and crisis management support to employees. Facilitates exit interviews with voluntarily terminating employees when specifically requested. Other duties as assigned. Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive

Product Sppt Tech Advisor The Product Sppt Tech Advisor (level 3 support) primary responsibilities will be but not limited to Incident resolution , Root cause analysis , Deployment and release mgmt. etc. matric generation for Status reporting, Key Responsibilities: Provide level 3 support for internal and external end users for Content Management application problems. o Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems. o Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups. o Manage and support vendor contracts to established service level agreements. o Work closely with customers to identify business requirements and opportunities in relation to IT systems and services. o Communicate IT issues to business units at various levels of seniority. o Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups. o Coordinate validation activities related to the deployment of business applications. o Produce and assist training and communication programs. o Identify and assess technologies, skills, and resources required. o Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business. Minimum Qualifications: Bachelors Degree Req Requires the application of expertise in professional area(s) to achieve results. Required between 5+ years of relevant experience Must experience: Someone who have been in Opentext Content management / Wingspan L3Production support for Life Science & Pharma domain. Strong hands on experience on Content management experience (Opentext Content Server)/ Wingspan ,Oracle Database , SQL and Tomcat application server. Strong ability to Troubleshoot integrated applications. Knowledge of GxP , IQ, OQ, PQ, ETMF Good understanding of ITIL process I.e. Incident, Change, Release, Service fulfillment Management. Experience on Strong trouble shooting skills and come up approaches for incident resolutions Excellent communication skills Preferred Qualification: Bachelor

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769418

Join our Team About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 769282

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 768656

Company: MMC Corporate Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst - Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you? Holidays (As Per the location - the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 6:30 PM to 3:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. Primary country and city: India (IN) || Bangalore Req ID: 769418

About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Primary country and city: India (IN) || Noida Req ID: 768656

Onsite work opportunity. Overview of the Role The Project Lead in the Contract Management Department oversees the quality and efficiency of contract management processes. This role includes managing the projects, ensuring compliance with service level agreements (SLAs), and upholding high-quality control standards. The Project Lead serves as a mentor and expert, guiding team members and providing feedback to improve their performance. Key responsibilities involve maintaining the quality of the project by conducting regular quality checks and making sure the guidelines approved by the client are adhered to, Query resolutions, tracking team metrics, creating reports for all the projects, and finalizing documents before they are sent to clients. The Project Lead works closely with the team to answer questions, provide guidance, and update client guidelines, ensuring all contractual obligations are met. In summary, the Project Team is essential to the success of the Contract Management Department by promoting quality, mentorship, and collaboration, which enhances the organization s efficiency in contract management. Department Function: Contract Management Department The Contract Management Department manages the lifecycle of contracts with a team of trained lawyers experienced in Contract Lifecycle Management (CLM) tools. The department focuses on key areas like contract abstraction, Annotation, summarization, obligation management, and other contract management processes. Responsibilities Report and maintain project metrics to track performance and quality Perform quality control (QC) and quality assurance (QA) checks on projects Conduct high-level audits on QC d documents to validate quality Provide feedback to reviewers and QC ers Act as a mentor and role model for team members involved in the projects Review and finalize deliverables before sending them to clients Serve as a subject matter expert on various projects Draft and resolve client and team queries Support end-to-end QA processes and lead project training Assist Team Leads and Managers with QC strategy and reporting Ensure adherence to company standard operating procedures on projects Use checklist standards and adhere to quality protocols closely Help in updating and modifying guidelines for clients Qualifications 5-7 years experience Minimum LLB or BL (Bachelor of Laws) A minimum of 5-7 years experience in Contract Management with at least 2 to 4 years of experience in leading projects/managing projects Experience working on CLM tools like Ironclad, Contract Works, Conga, Icertis, Onit etc. LLM (Master of Laws) is an added advantage Relevant certifications in contract management or quality assurance are a plus Additional Optional Qualifications: Certifications on the Contract Lifecycle Management (CLM) tools (e.g., Ironclad, Contract Works, Conga, Icertis, Onit) Skills Ability to mentor and guide team members. Strong decision-making and problem-solving skills. Proficiency in performing quality checks and audits on documents. Attention to detail to ensure high-quality deliverables. Excellent verbal and written communication skills for effective interaction with team members and clients. Ability to draft clear and concise queries and reports. Strong organizational skills to manage multiple projects and deadlines. Ability to track and report team metrics effectively. Experience with Contract Lifecycle Management (CLM) tools (e.g., Ironclad, Contract Works, Conga, Icertis, Onit). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook). Strong ability to build relationships and work collaboratively with team members and stakeholders. Why You will Love Working for KLD At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus opportunity, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market. Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays! Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs. A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights together. A surrounding team of mission-driven individuals who genuinely love what they do. Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees. Our Cultural Values Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte s Technology Fast 500). Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer. Visit www.kldiscovery.com to learn more. #LI-KV1 #LI-Onsite

People Services Specialist (AUS Process) at IKEA Job Description Job ID: 286538 Date posted: 30/06/2025 Who you are To succeed in the position as a People Services Specialist (PA/PY) you must have minimum 4+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to local P&C units in all Personnel Administration and Payroll related topics Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Produce corresponding documents according to service level agreements Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc. ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.