1656 Service Level Jobs - Page 20

Senior Major Incident Manager 24/7 Rotational Shift About this Team: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and company s mission-critical business requirements. . What you will be doing : Lead and coordinate the incident response team during critical service disruptions Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Make quick decisions about escalation and prioritization Ensure proper documentation of the incident timeline and actions taken...

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global tec...

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely...

JOB TITLE: Treasury Back Office Specialist LOCATION: Bangalore ABOUT UNILEVER: Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within Asset and Wealth Management, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Builds holistic QE strategies around multi-year, multi application programs Designs, develops, and maintains reusable automated frameworks, tooling and utilities Builds CI automation capability Collaborates with cross-fun...

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various ty...

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and e...

Our Purpose Title and Summary Specialist, Product Operations Client and Product Support The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like PortfolioAnalytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 int...

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting...

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India. About the Job: The IAM Security Analy...

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installa...

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team About the Position Maintaining Data Share (Data processing software) ensuring it is updated promptly an...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Data Technology, you play a crucial role in an agile team dedicated to improving, developing, and providing reliable, cutting-edge technology solutions that are secure, stable, and scalable. Job responsibilities Lead and manage a team of software developers in the design, development, testing, and deployment of software applications Provide guidance to immediate team of software engineers on daily tasks and activities Provide technical leadership to ensure the te...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen s Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inqui...

Roles & Responsibilities: Ensure high system reliability and uptime. Develop and maintain monitoring systems. Lead incident response and root cause analysis. Automate repetitive tasks for efficiency. Perform capacity planning and resource scaling. Lead infrastructure as code (e.g., Terraform, Kubernetes). Collaborate with development and operations teams. Maintain clear documentation and share knowledge. Optimize system and application performance. Ensure security and compliance standards are met. Define, measure, and monitor Service Level Objectives (SLOs) and Service-Level Agreements (SLAs) to align with business goals. Drive continuous process and system improvements. Define guidelines, s...

In this vital role you will be responsible for the Supplier on-boarding process and vendor master data oversight and management. This role includes leading a small team of staff as well as an external Business Process Outsourcing (BPO) provider. The position is critical to drive customer satisfaction across Amgen through optimum utilization of resources, systems and continuous improvements. The Global Supplier On-boarding & Vendor Master Manager will report to the Supplier On-boarding and Requisition to Order Global Operations Senior Manager. This role will be based in India. Manage day to day operations and prioritization of the Supplier On-boarding team to ensure critical issues and escala...

Amgen is seeking a Disbursements Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will work with internal and external clients and business partners to ensure completeness and accuracy of global payment activities and will ensure that the objectives are met in an effective and timely manner. Additionally, the individual will use technical expertise to perform research within SAP and various other tools to perform day to day activities and bring closure to identified issues. Moreover, this individual will ensure compliance with all applicable policies and procedures and will support and implement process improvements and departmental initi...

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and b...

Job Title: Real-Time Analyst (RTA) Location: Bangalore CTC: Up to 5 LPA Notice Period: Immediate to 30 days Experience Required: 14 years Education: Graduate / Undergraduate Industry: BPO / Contact Center Job Summary: We are hiring a Real-Time Analyst responsible for managing and monitoring call center operations in real time. The ideal candidate will be experienced in workforce management tools, queue monitoring, and service level optimization for both domestic and international operations. Key Responsibilities: Monitor real-time call volumes, staffing levels, and agent adherence Manage intraday reports and update stakeholders on SLAs, shrinkage, and deviations Respond to unexpected call vo...

Provide comprehensive clinical lab data expertise as part of a team to develop and maintain Laboratory Data Management (LDM) tasks for the studies awarded to IQVIA Laboratories and meets the external client data reporting needs. May be required to support the development of new systems and processes related to the electronic data transfer process, or the configuration of business rules and master data in study and laboratory information systems. Understand and comply with core standard operating procedures and working instructions. Essential Functions Capable of taking up, independently or providing inputs for, Python programming activities pertaining to ongoing study requirements or any oth...

Project Manager Your Responsibilities Manage and oversee international projects in the IT environment, ensuring high quality and compliance with relevant time and cost budgets. Plan, manage, and control project budgets, including forecasting, tracking, and reporting on financial performance to ensure projects deliver within approved financial parameters. Collaborate with security teams to ensure that all projects comply with relevant data protection and cybersecurity requirements. Support the IT teams transformation from an internal service provider to a business enabler, leveraging innovative technologies such as AI and advanced analytics. Drive the optimization of IT processes and IT infra...

Job Description: Job Title: DWS- TPG Securities, Associate Location: Bangalore, India Role Description Who are we : DWS is a Global Asset Manager providing a range of traditional and alternative investment capabilities. Building on more than 60 years of experience, we have a reputation for excellence in Germany, Europe, Americas Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability, and innovation across a full spectrum of investment disciplines. Overview of role : Transaction Processing Group provides the Operational Support for the Investments made by DWS on behalf of clients. We support clients across the globe investing in global m...

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: Associate Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospi...

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: AVP Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitaliza...