1182 Service Level Jobs - Page 23

"Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: 7-10 Years of People Management required. 3-5 years experience in the financial industry 3-5 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. "

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: A degree qualified in a business or Finance related disciple. Team player who can work well within the function to deliver a quality service. Attentive to detail, creative and innovative. Excellent communication and writing skills. Client focused. Proven interest in the financial markets and hedge fund industry. Proficient in Microsoft Office applications. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Preparing investor and client CDD files for final review by Account Manager. Requesting appropriate CDD documentation from investors in CFS (Citco Fund Services) administrated funds and from CFS clients. Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFSI escalation and follow up procedures. Manage maintenance and safe keeping of CDD documents and files. Liaising with internal Investor relations team on a daily basis responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Escalation point for clients, investors and Citco employees on all AML/CDD queries Client management for new and existing clients. Provide information to management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Managing specific projects which may arise from time to time.

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market. CANDIDATE PROFILE Education and Experience Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role. OR Bachelor s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills. CORE WORK ACTIVITIES General Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy. Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results. Monitors assigned company owned and managed offices to verify IT operations are running effectively. Meets with direct manager to provide updates on IT activities and business plans. Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution. Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners. People Owns IT vendor relationship for properties in scope. Participates in the Talent Acquisition process according to company procedures. Verifies induction program for new associates or associates transferring to new role is effective. Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave. Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates. Verifies effective communication, training, and execution of all talent development programs and related initiatives. Develops a personal management style that is intended to bring positive results from Associates. Builds and maintains positive and effective relations with direct team members. Product Strives to remain informed on the most up to date knowledge regarding vendor activities. Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city. Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation. Where assigned, documents technology pilot scope and objectives with business partners. Process Maintains IT inventory for the assigned properties/offices in cluster. Manages cluster IT Agreements for assigned properties. Verifies cluster associates are treated appropriately and in alignment with local operational practices. Verifies the execution and tracking of rollouts on a timely basis. Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely. Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements. Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness. Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community. Implements cluster IT policies and procedures as received by regional IT. Attends IT Education Calls. Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office. Completes other reasonable duties as requested by leadership. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Provide Product engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to: About the role: Responding to incidents and escalations to provide leadership and communication Find issues, design, test and implement solutions according to ITSM Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing Keen eye on developing customer needs and driving innovation to continually improve Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followe'd Gather and analyze metrics to understand where quality exists and where support is needed Support cross functional process improvement across the service life cycle, from design, testing and release and platform management Provide a balanced view of feature development speed and reliability with we'll-defined service level objectives Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning About You Bachelor s degree or equivalent required, preferably in a software engineering or related discipline 4+ years of experience in software development and experience supporting applications in the cloud (AWS, AZURE, etc) Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, etc) Constant focus on learning new technologies, languages, architecture concepts, and industry best practices Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills Ability to flex styles to work we'll with a range of stakeholders from extremely technical engineers to non-technical business leaders A work style that is collaborative, energetic, and results-oriented Ability to influence others and drive consensus across stakeholder groups Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

The User Role & Access Management Specialist within our Research & Development (R&D) team will play a critical role in ensuring secure and efficient access to our systems and data. Your responsibilities include: Access Control and User Profiles: o Analyze user access needs and determine appropriate access levels, including creating standards for various roles across our teams and systems. o Set up and maintain user profiles, roles, and access rights in our R&D systems. o Manage the demand process and the follow-up of demands and incidents. o Support the user access cleaning and compliance process. o Contribute to the implementation of Role and Access User Management Process and data for the deployment of new global R&D Applications across functions. Monitoring and Compliance: o Monitor access activities to identify any issues, unauthorized access/ attempts, system outages or other issues impacting accessibility and security o Perform regular audits to ensure access rights align with job roles and responsibilities. o Ensure compliance with quality/ security standards and data privacy regulations. o Contribute to incident resolution with Digital function. o Contribute to simplify and accelerate the process. o Generate KPIs and dashboard. Collaboration and Communication: o Develop and maintain effective relationships with all internal / external customers: internal critical stakeholders (R&D and Digital community) and external stake holders (CROs, contractors, Investigator sites) o Support User Role and Access Management Team Leader in understanding of stakeholders needs & expectations and provide end to end solutions for User Roles & Access Management global activities across R&D o Liaise with R&D system owners and Digital Teams to manage new and existing user roles. o Act as the key point of contact for all questions and business-related issues for User role o Resolve access issues promptly and maintain all service level agreements. o Collaborate with Digital and security teams to improve access management systems. o Contribute to Roles and Use Access Management R&D Network o Develops weekly and monthly status reports for management , capacity planning and new projects. Documentation and Training: o Develop and maintain documentation related to roles and access management processes (Operational Business Documents, & Training documents. o Train managers & internal and external requesters / end-users o Provide training to users on access management policies and procedures. In summary, you'll safeguard our critical R&D data by managing user access effectively About you Experience in previous system role and access management or ownership experience required. Ideally trained in various Clinical, Development and regulatory systems including Veeva Vault, RIMs, CTMS Tools, iEnvision, etc Ability to quickly learn new systems, interfaces and tools. Familiarity with pharmaceutical processes, product development, and regulatory requirements. Understanding of drug development stages, clinical trials, and manufacturing processes. Effective verbal and written communication to convey system related information. Collaboration with R&D system owners and stakeholders. Strong problem-solving skills for evaluating proposed changes. Identification of risks, benefits, and potential obstacles. Experience working cross-functionally with R&D teams and Digital teams. Comfort with evolving processes and frequent adjustments during development. Bachelor s degree or equivalent, specifically in the digital or IT space Excellent communications skills, both verbal and written in English

With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements Maintain and update the team s records management for tracking, communications and continuous improvement purposes Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances Review a variety of documents, listings, summaries, etc for completeness and accuracy Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data Prepare and compile various reports as required for special studies and projects Prepare monthly financial statements using standard accounting practices Communicate with the customer to obtain correct information or financial data, as necessary Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date Operate a computer system, including input, edit, retrieval and analysis of transactional data Provide recommendations for future system enhancements and process improvements Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 1 to 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! As a Business Analyst (Team Leader), you will engage in call research through key-spotting functions and develop logical queries to segment and categorize structured client data using cutting-edge speech analytics platforms. Your role involves extracting insights and observations from analytical results and presenting ROI-driven solutions to our clients. What Youll Do: Key Responsibilities: Analyze, assess, and recommend enhancements to the existing sprint process. Generate analytics from data produced by the Analytics platform. Ensure the timely completion of presentations in alignment with service-level agreements. Coordinate closely with your Project Manager for seamless project execution. Create reports using Excel, requiring intermediate level skills. Communicate effectively through emails and other communication channels, demonstrating: Excellent communication and writing skills. Comfortable in client interactions. Work collaboratively with cross-functional teams to efficiently meet project deliverables. Develop business requirements for creating tailored service workflows. Collaborate with the analytics manager to derive meaningful insights through data analytics. Display a strong willingness to learn and quickly adapt to new skills. Basic Qualifications Required: A bachelor s degree in any field. Over 5 years of professional experience in the call centre industry, whether in technical or non-technical roles. At least 3 years of experience as a quality evaluator. Proficiency in MS Office applications (Word, Excel, and PowerPoint). Basic understanding of statistical principles. Preferred Qualifications: Experience with speech analytics platforms such as Nexidia, Call miner, Verint, etc. Involvement in large-scale enterprise projects. Six Sigma Green Belt certification. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Business Development Executive - Kolkata Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Development Executive - Kolkata Kolkata, WB, IN, 700020 Tata Consumer Products Limited Business Development Executive - Kolkata Tata Consumer Products Ltd. About the Job: BDE Food Services Location: Delhi/Chandigarh/Indore/ Hyderabad/Chennai /Bangalore/Kolkata Business Head Food Service Dotted Reporting To At Tata Consumer Products Ltd, we stand #Forbetter Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities . Here s an exciting one! How does this Job align to our Strategy? At the core of Tata Consumer Products business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Digital and Innovation, a Future-Ready Organization, New Opportunities and Sustainability. This job opportunity closely aligns in building food services business across HORECA channel . The role involves Strengthening our sales and distribution network, building our brand on ground and driving growth. The BDE will be responsible to plan, direct and implement Sales strategies and programs to achieve the sales objectives for the company President & Head India Sales Where do you come in as? Director Food Service ZSM Food Services ASM Food Services BDE Food Services This job is at N-5 level (N corresponds to CEO s level) Direct reports: NA Matrix Reports: NA Type of Role: Individual Contributor What are the Key Deliverables in this role ? Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (On Premise and Institutional Distribution) - Increase number of FS outlets, maintain high service level, drive usability and range selling of assigned categories of products and ensure commercial hygiene in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Timely review/ communication with DBs to maintain timely supplies. Real-time follow-ups with DBs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management. What are the Critical success factors for the Role? A graduate / post-graduate with 2 4 years of prior work experience in Food services channel Proven and deep knowledge of sales and distribution system for food services channel Knowledge of basic concepts of consumer goods distribution such as various channel partners, distribution mix, ROI calculation, visibility creation and evaluation of distribution health indicators Knowledge of competitor mapping and benchmarking Strong customer management/ business development skills TCPL Growth Mindset and Behaviors We are obsessed about keeping Consumers & Customers first in our hearts that s why we are here ! We are trailblazers in executing with Excellence Together as One Team ! We take Ownership of our business delivering value for our Stakeholders .. no Compromises ! We are Open to Continuously improving Continuously innovating For Better ! We live & breathe our Tata Code of Conduct About Us: At Tata Consumer, we stand For Better. Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of For Better through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match & merge partner assets and resolve customer facing issues, and enhance customer experience. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics.

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Management Level I FSS Payroll Services established in Chennai delivers technology driven HR and payroll data administration, reporting and advisory services for Equiniti managers in the US. Main Purpose of Job The Payroll Associate will form part of the Payroll team in the Finance Shared Service Centre in Chennai. Reporting to the Payroll Manager, you will work as part of the Finance Shared Service team to provide a customer focused, accurate and efficient US Payroll service, dealing HR transactions, payroll transactions and 2nd line complex queries and escalation. You will perform reconciliation and pre-payroll checks, manage and act as subject matter experts for all payroll related activities including year end reporting and submission This role will work to support complex compensation and benefits queries and transactions, support routine, ad-hoc, analytics and statutory reporting and lifecycle queries and transactions during high volume periods. The role will require excellent written and spoken English language skills, as well as proven numeracy, data accuracy and proficient IT skills. It will also require commitment and enthusiasm as part of this exciting vision to transform HR and Payroll. Core Duties and Responsibilities Your core responsibilities will include: Provide a helpful, responsive and customer friendly HR and payroll administrative and query handling service to all Payroll Services customers, ensuring that all queries are resolved within agreed timeframes. Ensure all payroll and compensation queries are recorded accurately on the system and closed when resolved. Liaise with Pensions Team and Flex Team to answer any questions to ensure the smooth running of Payroll Services. During busy periods of high work volumes, support People Services Associates to accurately input starters, leavers and employee master data changes. During busy periods of high work volumes, support the Data & Reporting Specialist in HR and Payroll reporting Ensure all input is thoroughly checked in line using control measures and payrolls are calculated accurately. Produce Bank submission reports for customers and ensure that they are signed off by the appropriate and agreed person / people and within the agree timeframes. Ensure that all payments are processed correctly according to the agreed payroll schedule. Produce payroll reports and on-line pay slips for the Equiniti employees. Additional responsibilities will include: Ensure responses to all requests are done in a helpful, highly responsive, efficient and customer friendly manner. Ensure all Service Level Agreement (SLA) targets are met and escalate any issues or concerns to the Finance Shared Services Team Leader immediately. Support HR Centres of Excellence will be providing information to 3rd parties within the US such as statutory, social security, pension providers etc. Maintain up to date US payroll skills and customer support best practice. If any problem occurs during processing, raise this with your Team Leader immediately. Process year end reporting and submission to respective authorities Provide support to your team members, especially in busy periods to ensure that overall service targets are met and workload completed. Work with the HR Business Partners and HR Centre of Excellence team ensuring timely exchange of information about specific HR cases, administrative support for HR cases and projects Support the HR Business Partners and ER Specialists with companywide HR issues, such as multiple employment tribunal claims, trade union activity and policy development. Ensure that information and updates from HR Centres of Expertise are passed on to the team, especially changes to US employment law and payroll statutory obligations. Provide support to the People Services team and act as escalation point when necessary, providing advice to help resolve queries. Ensure that the work area is clean, secure and well maintained. Complete special projects and miscellaneous assignments as required. Drive continuous service improvement by suggesting ideas to improve the quality of work and the Customer Experience. Note, statements in this Job Profile are intended to reflect, in general, the core duties and responsibilities of the position, but are not to be interpreted as totally inclusive. Skills, Knowledge and Experience Essential First degree qualified Excellent written and spoken English language skills. Excellent numeracy skills, data input accuracy and attention to detail. Strong judgement and decision-making skills Able to thrive in a highly pressurised environment, well organised with strong ability to multitask. Well organised, hardworking and able to work under time pressure to meet deadlines. Knowledge in MS Excel Strong integrity and an appreciation of the requirement for confidentiality and the protection of data Commitment and enthusiasm to continuous improvement, to transform how HR is delivered at Equiniti

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 5 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary

Maintain continuous and consistent rapport with all heads of shipping lines in location, Including knowledge of influencers of business and continuous engagement with them to secure container business into the CFS. Establish rapport with CHA/FF community to ensure that business flow into the CFS from their customers is continuous and unhindered. Identify approach and convert CHAs whose business is being followed by Front end Salesperson currently being performed at other CFS. Have ability to source data pertaining to import/export/Bond activity, and to approach customers (or influencers) who will then need to be approached for conversion of volumes into the CFS. Responsible for the Incremental Volume , profitability per TEU and achieving of budgeted numbers through analysis of market, and disruptive strategy. Resolve all queries/issues raised by the Customers of Front end Salesperson by having effective coordination with other departments. Close contact with the terminals and establish first contact for En-block and other possibility for influencing business. Engage with all existing customers directly and indirectly through Front end Sales team , by setting schedules for interactions and ensuring stickiness of customers. Closely co-ordinate with Front end Salesperson, HOD & HOD of other departments to ensure customer satisfaction. Drive the marketing resources assigned by engaging with them on targets, calls, Maintenance, and conversions. Ensure pipeline of customers always being made available to bring the volumes to the budgeted numbers in the CFS. Identify critical customers list (cargo more than 500TEU per month) and prepare contingency plans for such customers volumes. Strategy for these customers needs and business to be continuously updated and reviewed. Maintain analytics of customer service requests, identify and engage with other departments to resolve permanently recurring issues. Fully ensure usage of CRM by Sales team. Responsible for receivables from credit customers and for maintaining the DSO within the target set for the BU. Any queries from customer in this regard, needs to be coordinated immediately with the Front end Sales team /finance and needs to be addressed within a short span of time. Engage closely with other verticals in our client to actively contribute to the cross-selling function in the region Identify 2 BCO Customers per month, gather contact detail of stake holders having decision making authority for end to end sales and schedule a call/meeting with them. Capture BCO requirement through CRM and proceed further for conversion. Continue to explore to generate business opportunities through Cargoes.com in terms of Last mile deliveries by having close coordination with the Front-end Sales team, Transport depart as well as through market intelligence. Ensure Service level is maintained. Structured MIS to external and internal customers!

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor s degree in Business/Finance related. Asset Management experience in either an Audit Firm, Administrator, Investment Manager or other financial institution desired but not essential. Excellent communication and writing skills. Working knowledge of Excel and Word essential. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Preparing investor and client CDD files for review by the KYC/AML Manager. Requesting appropriate CDD documentation from investors in CFS Singapore administrated funds and from CFS Singapore clients. Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFS escalation and follow up procedures. Maintenance and safe keeping of CDD documents and files. Liaising with internal Investor Relations teams on a daily basis who are responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Be an escalation point for clients, investors and Citco employees on all AML/CDD queries. Client management for new and existing clients. Provide information to Management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Specific projects which may arise from time to time. Any other duties which the organization may require as part of the business of CFS. Risk Assessments Acting as a point of contact for in house AML/CDD queries for Citco employees, and providing advice to Citco on all related matter. Securing that all client relationships are risk rated as per established procedure. Business Maintain a professional working environment. Keep Management abreast of important issues and escalate potential problems. Participate in projects that may be defined in connection with the continuing expansion and evolution of the business. Resolve complaints and inquiries received. Meet or exceed internal and external quality standards for exceptional customer service.

Job Title: Operations Manager Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. . Key Responsibilities : Analyse and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders Desired Skills: 8+ years experience in International Customer Service, Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Experience in managing large teams with 125+ frontline staff Experience in managing Team Leaders/Supervisors Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanour Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification: Graduation Disclaimer: - Location: IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements: Time Type:

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators. At Roblox, we re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators! The Moderation Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalation process, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional data sets of trustworthy labels so that Roblox safety policy can be developed effectively. Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox s policies. This role will also require some on-call or shift support. This role will report to the Moderation Product Support team manager. You will: Act as Policy SME and own high-visibility safety escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines; Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and represent the Safety org s final say for HIU (high-impact user) moderation; Manage, maintain, and develop a highly effective escalations process that meets or exceeds relevant service level agreements; Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff; implement and maintain standard operating procedures for moderation processes; Utilize SME knowledge of policy and enforcement to produce golden data labels for moderation training and policy purposes; Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement; Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends. You Have: 3+ years of experience responding to incidents or escalations at a gaming, social media or at other communications platform companies. Excellent communication skills to collaborate with cross-functional teams, including company leadership. Experience on a trust and safety team and/or have worked closely with policy or content moderation. An interest in online safety, policy development, regulations and emerging trends . Strong project management skills, strong prioritization acumen, ability to flex across multiple projects, build processes from the ground up.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Your Role: Preparing investor and client CDD files for review by the KYC/AML Manager. Requesting appropriate CDD documentation from investors Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFS escalation and follow up procedures. Maintenance and safekeeping CDD documents and files. Liaising with internal Investor Relations teams on a daily basis who are responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Be an escalation point for clients, investors and Citco employees on all AML/CDD queries. Client management for new and existing clients. Provide information to Management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Specific projects which may arise from time to time. Any other duties which the organization may require as part of the business of CFS. Maintain a professional working environment. Keep Management abreast of important issues and escalate potential problems. Participate in projects that may be defined in connection with the continuing expansion and evolution of the business. Meet or exceed internal and external quality standards for exceptional customer service. About You: Bachelor s degree, preferably in Business/Finance/Arts related. Excellent communication and writing skills. Working knowledge of Excel and Word essential. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection.

":"Overview About Enerpac Tool Group Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol EPAC . Our vision is to be our customer s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world. For further information on Enerpac Tool Group and its businesses, visit the Companys website at https: / / www.enerpactoolgroup.com / At our company, we believe that in-person collaboration fuels innovation, strengthens relationships, and cultivates a dynamic culture where careers flourish. Our current in-office schedule is 3 days a week providing opportunities for meaningful connections and teamwork. Starting September 1, 2025, we will expand our in-office presence to Monday through Thursday, with Friday as an optional work-from-home day, offering flexibility while maintaining a strong office culture. To support a professional and comfortable work environment, our dress code is always Business Casual. Business Contribution: As a Human Resources (HR) Operation Representative, you will serve as the frontline contact for all HR-related inquiries and requests within our organization. Your two primary responsibilities will be to 1) provide exceptional customer service and support to employees and managers, ensuring their HR needs are efficiently and accurately met and 2) manage employee records and data within our HR systems. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Maintains, updates, and retrieves information housed in the Enerpac Human Resources Information Systems (HRIS) and other HR systems. Provides employee data as needed using various report writing tools. This role requires a high level of professionalism, attention to detail, and an understanding of HR policies and procedures. What you will do: Serve as the initial point of contact for employees and managers seeking HR assistance. Respond promptly to inquiries via phone, email, or in-person, providing accurate and timely information. Process various HR transactions which may include entering employee data and changes, benefits administration, payroll inquiries, and time-off requests accurately and efficiently using our HRIS (Human Resources Information System) and other HR systems. Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations. Inputs, maintains, and updates employee data, within required time frames for pay periods based on the effective date of information. Generate HR reports and metrics as needed. Perform duties with a high degree of urgency in a frequently changing, fast paced environment. Ensure strict confidentiality of all work and information, based on company policies and procedures. Meet established performance criteria and required service levels. Address and resolve first tier HR-related issues and concerns raised by employees or managers utilizing various resources, escalating complex matters to the appropriate HR team member when necessary. Work with HR team to resolve questions relating to employee data and any issues that arise from calls or email inquiries. Provide follow-up and status updates to employees and managers. Provide guidance and assistance to employees on HR self-service tools, including employee portal and HRIS systems. Guide employees and managers to additional resources, including documented Enerpac HR policies, procedures, information, and reference materials. Stay informed of Company and department policies and procedures. Serves as quality control for all data entered in the HRIS. This includes identifying errors in work that has been submitted by others for entry into the HRIS and independently correcting those errors when appropriate. Reviews submitted information or documents for data entry to ensure compliance with organization policies and practices and resolves issues identified with system and HR leaders. Identify opportunities for process improvement and contribute to the development and implementation of streamlined HR service delivery solutions. Identify unexpected results or process defects and work with the HR Shared Services Lead to resolve. Maintain and update HR Shared Services processes and resource materials as necessary. Assists with HR system testing and upgrades as needed. Support other HR projects and/or initiatives as needed. What makes you an ideal candidate: High school graduate or equivalent required. Associate or bachelor s degree in human resources, Business Administration, or related field preferred. 3 to 5 years of experience in HR Shared Service Environment. General understanding of HR policies and procedures preferred. Demonstrated written, verbal, and interpersonal skills. Ability to maintain confidentiality and handle sensitive information with discretion. Demonstrated ability to utilize Microsoft Office computer applications for email, reports, documents, presentations, charts, spreadsheets, and correspondence. Proficiency in an HRIS environment preferred. Demonstrated dedication to excellence in customer service and support. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced environment and handle multiple priorities simultaneously. What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. *Benefits & Perks vary by Country. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com If you re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale. Never Compromise - choose ETG!","

We are looking for an experienced and dynamic BPO Manager to lead our Customer Retentions Team focused on retaining existing customers of Adobe products. The ideal candidate will have exceptional communication skills, strong leadership abilities, and a proven track record in people management. Lead and manage the customer retention team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. What you'll do Lead and manage the retentions support team to build and promote a culture of service excellence. Work with Adobe support managers & leaders to benchmark, identify, implement, and measure support as well as business-related metrics. Manage your team's performance to ensure all KPIs and service level agreements are met. People management includes hiring, goal-setting, mentoring, and progressive discipline. Ensure effective workforce planning, skills, and resources to enable support of expected customer needs and call volumes. Where necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience to support the timely delivery of business and customer needs. Build strong technical expertise and capability within the team. Develop and deliver key initiatives to improve business processes and customer service delivery Assist in the development and implementation of strategic plans initiatives and direction Lead the engagement of all parties necessary to ensure the timely management, communication and address of Customer concerns, escalations and issues Key Responsibilities: Lead and manage the customer retention Team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. Requirements: Excellent command of spoken and written English. Minimum of 5 years of experience in managing teams that provide international customer support, preferably in a BPO environment. Proven track record of successfully handling customer retention strategies and managing team performance. Strong interpersonal and people management skills, with the ability to inspire and motivate a team. Analytical mindset with the ability to interpret data and make informed decisions. Proficiency in using CRM tools and other relevant software.

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base. Responsibilities: Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions. Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system. Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR. Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies. Develop and maintain the knowledge database in close collaboration with the knowledge management team. Identify improvements and optimizations in Tier 0 knowledge articles. Be able to troubleshoot in more complex system inquiries and identify solutions. Support managers and HR on workday transactions, data audits and UAT support. Maintaining data confidentiality and governance. Create and run reports in Workday and Servicenow Suggest improvements on policies and procedures between service centre sites and HR teams Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc. Building strong stakeholder relationships, collaborate and share best practices across Coes and HR teams. Skills And Experience: 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration. Strong English verbal and written communication skills that are clear and concise Keen attention to detail and ability to accurately process transactions and data. .

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Troubleshoot with precision : Diagnose and resolve functional and technical issues in our eProcurement SaaS platform, ensuring minimal disruption to client operations. Communicate with impact : Deliver clear, concise, and timely updates to clients and internal teams via phone, email, and WebEx . Own the resolution : Take full ownership of support tickets from initiation to closure, meeting or exceeding defined SLAs. Document thoroughly : Maintain accurate records of issues, resolutions, and client interactions in the ticketing system, following ITIL best practices. Collaborate cross-functionally : Work closely with product, engineering, and QA teams to escalate and resolve complex issues. Train and empower : Conduct product training sessions for clients and internal stakeholders to enhance product adoption and usage. Support UATs : Participate in User Acceptance Testing and ensure comprehensive documentation, including during off-hours or weekends when needed. Drive continuous improvement : Identify recurring issues and contribute to process and product enhancements. Work in rotational shifts in a 24x7 environment to support our global customer base Qualifications Exceptional communication skills – articulate, empathetic, and confident in both written and verbal formats. Strong troubleshooting mindset – analytical, resourceful, and detail-oriented with a passion for solving problems. Experience in SaaS environments – prior experience supporting cloud-based enterprise applications is highly preferred. Tech proficiency – skilled in MS Excel, Word, PowerPoint, and comfortable navigating ticketing and remote support tools. Domain knowledge – understanding of procurement or supply chain management is a plus. Accent-neutral communication – trained for global client interactions.

Roles and Responsibilities: Remote Support Specialist (MR) - Technical 1st level support: Perform technical clarification with SRS on required service incidents; Identify spare parts; Check availability and order before required On-site-visit of CSE. Document it all in the P58 system, while adhering to Good Documentation Practice. Follow the Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests. Evaluate the Service reports from Country for GDP. Travel Onsite for Critical Breakdowns, installation of new products. 2nd Level Support: Analyze the incident with help of the local service engineer, remote diagnostic, data analysis and the knowledge database; take necessary action by using problem solution techniques (SKB) to resolve the Incident; setting priorities as required; submission to HSC/BU for possible solution after studying trends & summarize complex issues. Follow Escalation Matrix as per RSC process to escalate to the CS Headquarter Support Center (HSC) for problem management. Responsible for customer satisfaction of the MR modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g., proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders. On request of the local service organization perform on-site support, work with Area Service Managers on overall regional FSE performance to help in coaching, training, and development opportunities. Documentation of the solution and propose new cases to the knowledge database. Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems regarding the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company. Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings. Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service. Work closely with Country Support Team and Spare part planners to support the spare part optimization process through the product life cycle with the goal of increasing customer service level by optimizing replacement parts inventory, test equipment, tools, and technical libraries of FSEs. Configure and maintain IT systems and/or interfaces to other systems in a customer environment for IT related functions. To participate and provide inputs for Productivity / Profitability improvements initiatives and other country Non-Incident Tasks as agreed with RSC in GRP. Education & Experience: More than 10 years experience within Magnetic Resonance Imaging (MRI) Service/Installation. Portfolio knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Minimum Diploma in Engineering (Electrical and Electronics, Biomedical Engineering etc.) or equivalent education and work experience. Good telephone communications skills- English and Hindi. Preferably Multilingual.