Manager- Total Rewards

Overview

Responsibilities

• Deliver day-to-day Total Rewards operations and services with precision and timeliness.
• Support compensation processes including job evaluations, salary planning, bonus cycles, and offer recommendations.

• Serve as a key service provider and fulfiller for assigned processes/capabilities.
• Act as a mentor and internal trainer for specific compensation processes.

• Manage and monitor Service Level Agreements (SLAs) and ensure adherence to performance metrics.
• Maintain deep process knowledge and proactively identify areas for improvement.
• Ensure high levels of customer satisfaction and process quality.

• Analyse gaps in processes, practices, and compliance; identify breaches or deviations from recommended practices.
• Provide policy and program administration support to HR Business Partners and Rewards stakeholders.

• Drive efficiency and effectiveness through process improvement initiatives.
• Ideate and propose enhancements to sector leads and process owners focused on:
  • Cost savings
  • Quality improvements
  • Enhanced customer experience
  • Compliance
  • Automation and digitization

Qualifications

• Bachelor s degree required; MBA from Tier 1 or Tier 2 institute preferred.
• Minimum 5 years of total experience, with at least 2+ years in Total Rewards or Compensation & Benefits.

• Bachelor s degree required; MBA from Tier 1 or Tier 2 institute preferred.
• Minimum 5 years of total experience, with at least 2+ years in Total Rewards or Compensation & Benefits.

• Deliver day-to-day Total Rewards operations and services with precision and timeliness.
• Support compensation processes including job evaluations, salary planning, bonus cycles, and offer recommendations.

• Serve as a key service provider and fulfiller for assigned processes/capabilities.
• Act as a mentor and internal trainer for specific compensation processes.

• Manage and monitor Service Level Agreements (SLAs) and ensure adherence to performance metrics.
• Maintain deep process knowledge and proactively identify areas for improvement.
• Ensure high levels of customer satisfaction and process quality.

• Analyse gaps in processes, practices, and compliance; identify breaches or deviations from recommended practices.
• Provide policy and program administration support to HR Business Partners and Rewards stakeholders.

• Drive efficiency and effectiveness through process improvement initiatives.
• Ideate and propose enhancements to sector leads and process owners focused on:
  • Cost savings
  • Quality improvements
  • Enhanced customer experience
  • Compliance
  • Automation and digitization