At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Job Title: Senior Human Resources Business Partner Location: Mumbai (Andheri East)/hybrid Reports To: Head of People, ASIA About the Role We are looking for a Senior HR Business Partner (Individual Contributor) who can hit the ground running in a fast-paced, high-growth environment. This is not a role for someone who s comfortable coasting we want someone who is strategic, action-oriented, and thrives under pressure . You ll be partnering with senior leaders to drive business performance through people strategy, ensuring that our culture, capabilities, and operating model evolve as fast as our business does. What You ll Do Partner with business leaders to shape and execute people strategies that drive organisational outcomes. Serve as a trusted advisor to leadership, providing counsel on organisational design, workforce planning, talent management, and change leadership. Act as a culture carrier , ensuring agile ways of working are embedded across teams. Lead complex people initiatives - from leadership development and succession planning to team performance and re-orgs. Use data and insight to challenge assumptions, identify trends, and drive evidence-based decisions. Collaborate with COEs (Talent Acquisition, L&D, Rewards, etc.) to deliver fit-for-purpose people solutions. Navigate ambiguity and competing priorities with focus and clarity. Build trust quickly, influence without authority, and hold your ground with senior stakeholders. What You Must Have Minimum 10 years of progressive HR experience, with at least including 3+ years in HRBP role. Post Graduate/ Master s in Human Resource Management. Proven experience in agile, matrixed, or fast-scaling environments (tech, digital, or start-up/scale-up a plus). Exceptional business acumen and the ability to connect people decisions to commercial impact. Strong EQ, influencing skills, and executive presence. Experience managing complexity org change, rapid growth, or cultural transformation. Comfort with data and people analytics; expert in Excel. A proactive, energetic mindset. You don t wait for things to happen you make them happen. Important If you have had 2 or more jobs with less than 2 years of experience, we will not be taking your candidature forward. This is a part of our internal hiring policy and cannot be negotiated. #LI-SK1
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Account Head - Acquisitions is an Individual Contributor who sells Infobip products to new Infobip customers and generates net new business. The role identifies and generates new business opportunities and pursues leads which are provided against a focused target account list. Main Responsibilities: Primary Role requirement is hunting new customers and new geography, from identifying exhaustive contacts and doing aggressive reachout to continuously building pipeline Focuses on lead qualification and closure for successful sale Sells a subset of product or services directly or via partners to a customer s base (provided target account list) in designated team/squad. Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo) Develops solution proposals encompassing all aspects of the application. Manages sales through forecasting, account resource requesting, account strategy, and planning. Participates in the development, presentation, and sales of a value proposition. Negotiates pricing and contractual agreement to close the sale. Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health Works closely with BDR teams to take over the lead As required cross sells for existing accounts on complicated deals (e.g., renegotiation) Main Requirements: Applicable experience including solution sales (in certain situations SaaS sales experience needed) Successful sales track record - commission earnings Ability to penetrate accounts, meet with stakeholders within accounts. Infobip knowledge and/or knowledge of Infobips competitors. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication / negotiating / closing skills with prospects/customers. Bachelor degree or equivalent #LI-SK1
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Min 2 3 years Experience in Cash Application processing preferably Good Knowledge of Basic Accounting Accounts Receivable, Payables and GL / Bank Recon. Intercompany Recon, Basic Knowledge of Fixed Accounting capitalization / disposal etc. Good Communication Skills oral & written to co-ordinate with Internal / External Stakeholders Collaborative approach to achieve the common Goal of the Organization Preferably worked in MSD 365 or well-known ERP like SAP, Oracle, Microsoft Navision etc. Past Experience in Shared Services Center / BPO s will be preferred. Ownership approach for the assigned task and be responsible for the same. Roles and Responsibilities: Assigned Task should be completed within TAT Hours Fully accountable for the assigned task Daily Reporting to Team Manager Overall status of work Need to maintain cordial relationships with all internal and external stakeholders. Accuracy needs to be maintained at very high levels to keep up customer satisfaction. Support during the Month Close Activities to General Ledger Accounting Team. Qualifications: BCom Well Versed with Microsoft Excel, Word and Power Point Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. #LI-SK1
Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support Engineer is expected to provide top-notch service while simultaneously improving overall customer service process One is eligible for working with all client segments, depending on the Engineers experience and knowledge Their job is to technically understand the company s product and service offering, so they can handle support requests within assigned group of products They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions Provide Technical Customer Support Act as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products) Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard Perform platform and product troubleshooting Coordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services) Analyze and report product/platform bugs and malfunctions Prepare on demand reports of higher complexity (SQL querying) Technical Expertise SMPP protocol API and SQL working knowledge SMS, HLR, Number lookup knowledge is a must Experience in products like WhatsApp, Chatbot, Email, Voice technical support will be a plus Ensure high-level of customer satisfaction Respond to customer queries in a timely and accurate way in line with service level agreements Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the Service Contribute to internal improvement initiatives Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community Share feature requests and provide customer and product usage feedback to Product Development Focus on Continuous Development Participate in Continuing Education sessions Be fully versed on Infobip products, platform, and integrations Mentor and onboard junior team members and newcomers