1182 Service Level Jobs - Page 24

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: Key Responsibilities Develop an understanding of the assigned functional area talent needs and play a crucial role in developing talent acquisition strategies to attract and hire best-in-class talent for the area Surface problems to manager and present recommend solutions in a proactive manner; Execute solutions independently Negotiate offers independently and manages offer process; Partner with TR, HRBP s and clients to manage complex offers; involve manager as needed Innovate on ways to build a talent pipeline and recruit in a variety of venues. Engage sourcing support when needed Sourcing - attract, engage and identify talent leveraging multiple channels including networking Assess Talent - match talent to business needs Reporting and Metrics- data analysis, ability to measure and communicate findings SLA (Service Level Agreement) and OKR (Objectives and Key Result) achievement Communicate with Hiring Managers regarding all open positions; status, candidate activity and challenges. Proactively research and gather market intelligence to help inform sourcing strategy Use competitive analysis to understand the hiring needs and recruiting practices of talent competitors, the availability of talent, and to identify the top-performing employees at talent competitors Source active and passive candidates to build external talent pipeline, through networking, cold calling, internet research, social media, online databases (job boards), contact lists, internal databases, and employee referrals Create strategic innovative solutions that will attract and acquire high quality candidates and build a pipeline for future needs Oversee interviewing, testing, and hiring processes; compile interview feedback from the interview team and partner with the Hiring Manager to come to a hiring decision Outline the talent and business risks of hiring specific candidates Influence candidates to see TJX as the Employer of Choice by representing the TJX brand and values at all times Screen resumes, conducts initial phone or in person interviews and present qualified candidates to hiring manager to interview Interview applicants and gather information regarding their education, experience, training, job skills, and salary requirements Request candidate reference checks, communicate status of selection process to applicant, and extend employment offers to candidates Adhere to and deliver to the agreed upon service level agreements (SLA s) Problem solves; develop creative and innovative plans/strategies to overcome roadblocks encountered during the recruitment lifecycle Build and maintain a vast network of professional relationships over time Skills/Knowledge Written and Verbal Communication Skills- clear concise actionable messaging, presentation skills, storytelling Market Analysis - awareness of market trends and impacts Time Management and Prioritization Skills- workload management, understands when to seek help Assessment - ability to understand skills needed for roles and assess talent accordingly Relationship Building - proactively reaches out to others , seeks to understand, builds trust, networking Negotiation - Advanced ability to sell and pre-close candidates in any market Sourcing - ability to leverage multiple channels to identify talent and deliver results Technical Expertise- niche experience and skillset within assigned vertical Business Acumen - integration with business, development of talent strategy utilizing business knowledge Problem solving- identify issues, leverage partners, anticipates roadblocks, takes action to resolve Accountability - ability to follow through and follow up, drive results, sense of urgency, and proactive approach to work Professional Maturity - accepts feedback, demonstrates resilience , grit, and active listening skills Growth mindset - curiosity, ambition, desire to learn Mentorship - informal leadership and mentorship of teammates, role modeling expected behaviors Independent- self management, low direction required Education and Experience Requirements Minimum Formal Education Bachelor s Degree or equivalent experience Minimum Experience 8+ years recruiting experience. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individuals status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: Salarpuria Sattva Knowledge City, Inorbit Road Location: APAC Home Office Hyderabad IN

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Karnataka-Bengaluru Schedule: Full-time Travel: No Req ID: 251774 Job Hire Type Experienced Not Applicable #BMI N/A

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 251773 Job Hire Type Experienced Not Applicable #BMI N/A

The Senior Team Leader, Accounting , will be responsible for leading and developing a high-performing accounting team. They will ensure that service level agreements (SLAs) are met or exceeded. Additionally, the Senior Team Leader will play a key role in training, hiring and maintaining the high quality standard of India Shared Service Accounting team Note: The role is open for Mumbai based candidates only who are open to work from office 3 days a week. Key Responsibilities: Manage and monitor GL accounting processes: This includes overseeing areas like fixed assets, cash and banking, prepayments, and accruals. Ensure SLA attainment: They must make sure the teams work meets or exceeds the agreed-upon service level agreements. Lead and develop high-performance teams: This involves coaching, mentoring, and motivating team members to achieve their best. Assist in establishing the India Shared Service Accounting team: This includes participating in hiring and training new team members. Drive process improvement: They should actively look for ways to improve and streamline accounting processes for greater efficiency. Participate in various Finance Strategic Projects and Imperatives Lead a team of resources responsible for select country accounting / or a region. Own complete responsibility of ensuring timely and thorough accounting records are maintained Bachelor s degree in Accounting/Finance or Chartered Accountant certification or other similar qualification preferred. Minimum of 5 years of relevant experience, including experience in mentoring and managing teams. Experie

526293 Brand: FCM Meetings & Events Work type: Full time Location: Mumbai, India Categories: Corporate & Group Travel Hello, FCM part of FTCG is one of the world s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fourth time ! FCM Travel India is one of India s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events. Day in the Life: Manage visa applications and documentation for corporate clients traveling internationally, ensuring accuracy and compliance with all requirements. Liaise with embassy and consular services to ensure timely processing of visa applications. Handle client queries related to visa processing, documentation, and travel requirements with a focus on corporate needs. Assist clients in managing their corporate travel plans by booking air travel, hotel accommodations, and other travel-related services. Monitor and ensure all travel documents (visa, passport, and other requirements) are in place for clients, minimizing any risks or delays. Provide guidance and support to clients on visa-related requirements, regulations, and other travel policies. Coordinate with internal teams (such as operations and finance) to ensure the smooth delivery of services and compliance with service level agreements (SLAs). Collaborate with the management team to ensure that all visa-related processes align with company policies and customer expectations. Stay updated on the latest travel trends, visa regulations, and industry best practices to continually improve customer experience and compliance. Assist in resolving issues related to travel disruptions and visa rejections, working closely with clients and the relevant authorities. Youll Be Perfect For This Role If You Have: 3-5 years of experience in the travel industry, specifically in managing corporate clients and visa-related services. Strong visa processing knowledge for both domestic and international travel. Proficiency in GDS systems (Amadeus, Sabre, Galileo) for travel bookings and visa management. Excellent communication skills, with a customer-oriented approach. Ability to handle high-pressure situations while maintaining attention to detail and delivering excellent customer service. Strong understanding of corporate travel requirements, travel documentation, and visa regulations for various global destinations. A problem-solving attitude with a focus on delivering solutions to clients. Strong organizational and multitasking skills, ensuring timely and accurate service delivery. Bachelors degree or equivalent in Hospitality, Business Administration, or a relevant field. Whats in it for you: Competitive salary package aligned with the market. Exposure to a global environment, with the opportunity to interact with international clients. Work-life balance: Enjoy your travels with paid annual leave and time-off. Medical benefits, including comprehensive health coverage, accidental, and life insurance. Employee perks: Industry discounts, travel benefits, and opportunities for career growth and development within a global organization. Recognition and rewards: Regular events, incentives, and a strong company culture focused on growth, collaboration, and fun! Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism

"> Urgent Opening For ServiceNow Lead/Developer Experience: 4 To 10 Year Location : Chennai/ Hyderabad/Pune Opportunity : Full Time Desired Competencies (Technical/Behavioral Competency ) Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly. Job Location: Chennai , Hyderabad , Pune First Name As per Pancard Last Name As per Pancard Email Mobile Number Total Experience Relevant Experience Notice Period --Select-- 30 days 45 days 60 days 90 days Immediate Serving Notice Period Last Working Date Current Location --Select-- Bangalore Hyderabad Mumbai Pune Chennai Kolkata Delhi Noida Gurugram Other Location Certifications Key Skills Upload Your Resume Allowed File Types: .pdf, .doc, .docx, .jpg File size should be below 5 MB. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Submit

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate- Customer Service (T2) The Associate- Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 5 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. ."

Job Purpose To manage all aspects of interline and trucking operations for Air India s cargo division, ensuring efficient coordination and optimal execution of cargo transport activities. To enhance partnership relations and operational compliance, driving effective and profitable interline and trucking strategies Key Accountabilities Interline Partnership Management Develop and maintain robust relationships with interline partners, including other airlines and logistics providers. Negotiate and establish service level agreements, operational procedures, and performance metrics. Trucking Operations Oversight Oversee the planning and execution of trucking operations for cargo transport, ensuring alignment with cargo volumes, customer demands, and network schedules. Negotiate contracts and manage relationships with trucking service providers. Compliance and Standards Enforcement Ensure all trucking and interline operations adhere to regulatory requirements, safety standards, and customs regulations. Performance Monitoring Monitor and report on key performance indicators for interline and trucking operations, including on-time performance, cargo handling accuracy, and cost-effectiveness. Prepare regular reports for management review. Skills/Qualities Required Advanced Analytical Skills Problem Solving Interpersonal and Communication Skills Regulatory Knowledge Stakeholder Management Key Interfaces Internal Interfaces Cargo Operations Collaborate to ensure seamless coordination of interline transfers and trucking operations. Cargo Sales and Ground Handling Coordinate trucking requirements and operational strategies. External Interfaces Interline Partners Maintain effective partnerships with other airlines and logistics providers. Trucking Service Providers Manage and optimize relationships with trucking companies to ensure efficient cargo transportation. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Experience Minimum Desired 3-5 years of experience in interline partnerships management and trucking operations within the airline or logistics industry. 5+ years of experience in managing interline and trucking operations, demonstrating successful coordination and strategic management.

You ll be our: Lead - Procure to Pay You ll be based at: IBC Knowledge Park, Bangalore You ll be Aligned with: Head - Procure to Pay You ll be a member of: Corporate Finance & Accounts What you ll do at Ather: Be a key member of the Finance Controllership Team and be primarily responsible for managing the Procure to Pay (P2P) process end to end Develop seamless P2P process incl process documents, workflows Implement digital solutions across P2P process Reconcile ERP with various expense management tools Monitor tax, banking compliances related to P2P cycle Vendor assessment and master maintenance Review and Processing of PO and invoices including for materials, Build strong vendor, employee reconciliation and balance confirmation framework Build strong employee expense management system Develop and administer various policy aspects in consultation with relevant stakeholders Assist in building strong internal controls for day-to-day operations of P2P cycle Liaise with internal stakeholders, bankers on periodic basis Work closely with Auditors on quarterly, interim and final statutory audits Work closely with Internal Finance teams i.e Tax, Business Partners, Internal controls, Reporting Here s what we are looking for: In-depth knowledge and expertise on P2P process Prior experience of handling high volume Strong work experience in finance operations. Preferably in manufacturing industries Proficiency in MS Office, Expense management tools Proficiency on SAP ERP and Ariba Ability to build successful relationship across multiple stakeholders Ability to effectively manage time, prioritize tasks, and work within strict timelines Ability to execute / manage tight service level agreements You bring to Ather: A Qualified Chartered accountant / MBA Finance Relevant work experience of 10-13 years ,

LEAD - DELIVERY Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements. Job Specification: Minimum of 5+ Years of Professional and Relevant Experience in Medical Coding with specialty Multispecialty coding . Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details: General Shift / Day Shift Work Mode: WFO

Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Quality Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements. Job Specification: Minimum of 5 Years of Professional and Relevant Experience in Medical Coding with specialty IP (Inpatient) in Quality Vertical. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details : General Shift / Day Shift Work Mode: WFO

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

AVIVYS is a platform where talent meets opportunities to unlock their potential. A place to learn, upskill, showcase their talents, gain CV points & get hired while unlocking their true potential. This enables professionals to eventually get hired by their dream employers. AVIVYS believes that you can unlock your dreams with genuine efforts Opportunity to work with our esteemed client a global gaming and technology company, known for its land-based and online gaming products, focusing on responsible gameplay and sustainability, with a mission to bring joy to life through the power of play. Key Skill: Workday US Benefit: COBRA Administration/Calculations 401(k) Schwab File Feed Audit (SSN Error) Medicare Part B Forms Benefits Open Enrollment Reminder Group Savings Plan QMCSO Forms Leave of Absence ADA Accommodation Work location: Noida (Onsite 5 days) Shift timing: Aus/India Roles & Responsibilities Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally. Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs) Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience. What We're Looking For Bachelor's Degree in HR or equivalent experience. Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment. Excellent verbal and written communication skills. A passion for excellent customer service, adaptable & flexible. Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment. Ability to comply with handling sensitive and confidential employee data. Works under general direction; must be able to work independently. Ability to utilize knowledge guide materials in performing research and answering inquiries.

Domain: Urban sector including local economic development, land-use planning & regulation, mobility, water supply and sanitation, municipal finance, PPP, climate and disaster risk management. Nature of work: Framing policies and regulations, institutional reform, service level benchmarking, socio-economic studies, market research, investment planning, feasibility studies, tariff setting, transaction advisory, program management. Geographic coverage: Consulting assignments in India and other countries in Asian and Africa. Typical client profile: Development finance institutions (World Bank, ADB, GIZ, KfW, etc.), national & state government agencies, utilities as well as municipalities. Responsibilities: Deliver complete life cycle of consulting engagements with minimum supervision - identifying opportunities and submission of EOIs and RFPs to successful execution and closure of assignments. Work on research and analysis, understand client requirements, develop solutions and prepare high quality presentations and reports. Engaging with client, key stakeholders as well as associates for successful assignment delivery. Travel requirements: Intermittent domestic as well as international travel Location: Mumbai. Other locations can be considered on case to case basis.

Job Description : Tracking of projects assigned and reporting on the progress. Provide service excellence support to operations and clients. Cater to client adhoc requirement. Preparing reports like SSC Tracker, Campaign performance Tracker,Cycle wise performance, Waiver Tracker. Monitoring, reporting and enhancing service level performance. Continuously look for opportunities to improve existing metrics for improving the service levels to meet company objectives Accuracy of data. Number of reports generated in a specified period. Adherence to report TAT. Other key management attributes & Key Performance Indicators (KPIs) as agreed. Should be excellent in Excel and should be only from Domestic BPO background. Candidate Profile : Good Communication skills. MS Office operating and typing skills. Database management skills. Analytical skills, Interpersonal and Problem Solving skills. Job code: MIS Contact Details : 99406 60776 79041 91752 98840 33533

Job Description : Develop and implement facility management strategies aligned with the organizations goals and objectives.Optimize the utilization of physical assets, space, and resources to enhance operational efficiency. Execute and adhere to preventive maintenance checklists for all assets, ensuring they are kept in optimal working condition. Coordinate and oversee repair activities to address any equipment or facility-related issues promptly. Execute and adhere to preventive maintenance checklists for all assets, ensuring they are kept in optimal working condition. Administer the procurement of administrative supplies for the Head Office and Units. Monitor and track vendor performance to ensure compliance with service level agreements. Track and control facility-related expenses within the approved budgets to ensure cost-effectiveness.Ensure strict adherence to relevant laws, regulations, and company policies pertaining to facility management.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: . The expectation of the individual is to have in depth understanding of Platform / Privilege Access Management and associated principles/policies/Processes and Tools (AD, Mainframes, Unix, TPAM, CyberArk & Delinea) Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner s objectives. Deliver IAM services in accordance with Service Level and Performance Level agreements. Support across all sub-functions in IAM - Change management, Operations, Access Reviews, Privileged Access, Tooling & Support Globally. Follow detailed processes and procedures to identify and respond to these threats and incidents, escalating to Subject Matter Experts based on the severity and potential impact of the threat or incident. Perform and execute activities to ensure end-to-end assurance around security processes & controls. Management of stakeholders and problem solving. Provides mentorship and guidance to junior IAM Analysts, encouraging their development. Leads collaboration efforts across various departments to ensure IAM solutions align with our controls. Takes ownership of complex IAM Projects, from planning to execution, ensuring timely delivery and alignment with business objectives. Communicates complex IAM concepts and strategies clearly to the stake holders. Deep understanding of IAM principle, including identity life cycle management, segregation of duties etc. Extensive experience with leading IAM tools and technologies. Requirements To be successful in this role, you should meet the following requirements: What you will need to succeed in the role: Ensure that PLAs are met as per agreed standards. Establish service standards and procedures to sustain the agreed service levels on a 24 X 7 basis. Will require liaising with various audit team both internal and external to ensure all audits are completed in time and effectively. Work towards improving customer satisfaction levels. Capacity planning and generation of MI across the section for business and HTI management. Timely collection and collation of management information. Motivating and developing team members by nominating them for the various workshops available. Guide Managers in maintaining healthy attrition in the process and ensure that performance is rewarded. Ensure that staff assessments are performed twice yearly, staff has learning tools available, development plans are in place, appropriate retention is planned, succession planning for self and other positions is in place, recruitment is in line with HR procedures and attrition is within acceptable limits.

Amazon s SLP team is seeking highly skilled and motivated person to help develop and implement a world class security program which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The LP Specialist, will be responsible for partnering with respective stakeholders and program teams spread across various cities within a region to execute company security policies and provide security services to asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The LP Specialist II is a key member working with the Regional team as well as cross functional teams throughout the organization. The role will require: (1) Performing risk assessment of site & operation model and frame mitigation measures. (2) Possessing a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. (3) Completing and/or coordinating the final test and acceptance of site security systems that leverage our access control system. (4) Establishing and implementing effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analyses (5) Performing frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury. (6) Ensuring guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization (7) Building and deploying security training programs. (8) Serving as department s liaison and security subject matter expert (SME). (9) Effectively addressing safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. (10) Enhancing, tracking, and reporting on metrics which are key performance indicators. (11) Coordinating with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed (12) Utilizing Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency. 1. Minimum graduate with 5 years plus experience in investigative or loss prevention field, preferably in a multinational environment OR 2. Minimum 10 years of armed forces/ law enforcement experience with at least 2 years of corporate. 3. Security/Loss Prevention Experience. (a) Strong analytical and problem solving skills. (b) Advanced level of computer literacy including proficiency in MS office package. (c) Strong communication and writing skills with knowledge of english and vernacular language. (d) Demonstrated ability to deal with business tools & understand business metrics. (e) Demonstrated ability to perform in pressure environment with adherence to timelines. (f) Critical thinking & attention to detail of a narrative. (g) Strong interpersonal skills & proven experience in managing stakeholders and vendors. (h) Strong business ethics, discretion. 1. Proven ability to work with and effectively persuade facility site leaders and other key departments within the organization. 2. Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. 3. Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. is considered a plus. 4. Experience with delivery stations or cargo handling stations and transportation network security is preferred. 5. Must have strong oral and written communication skills(english and vernacular language). 6. Security Certification such as CPP, PCI, CFE etc. is preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or on-boarding process, please visit

This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue. Career Level - IC1 This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn. Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. "

ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working. WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Ability to follow instructions and identify mistakes Bachelor degree or technical/professional certificate Good presentation skills Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working. WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Ability to follow instructions and identify mistakes Bachelor degree or technical/professional certificate Good presentation skills Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams. Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield. Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Providing service support for complex AGL Systems. Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement. Manage day-to-day operation and allocate resources effectively. Ensure all work is performed in compliances with regulatory guidelines. Address and resolve employee, customer or operational issues in timely and effective manner. Identify skill gap and create development plans for team members. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters). To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC. Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - AGL Field and CMS Systems. Desired - CAT III AGL System,. Achieving Order Booking, Revenue & Collection plan every month Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams. Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield. Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Providing service support for complex AGL Systems. Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement. Manage day-to-day operation and allocate resources effectively. Ensure all work is performed in compliances with regulatory guidelines. Address and resolve employee, customer or operational issues in timely and effective manner. Identify skill gap and create development plans for team members. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters). To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC. Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - AGL Field and CMS Systems. Desired - CAT III AGL System,. Achieving Order Booking, Revenue & Collection plan every month

Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance with operational parameters) To ensure 100% compliance with Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain - Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain. - Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain. - Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical)

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager:

About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure optimal functionality of ICT systems and efficiency of the ICT service desk. What You Will Do Coordinate ICT Operations across KOKO offices in Kenya. Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary. Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs) Enter and maintain all ICT assets on the designated ICT asset management system. Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system. Ensure the security and integrity of IT systems by enforcing policies and procedures. Monitor and troubleshoot hardware and network issues and ensure prompt resolution. Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations. Provide technical support or training for systems and networks First point of contact and support between end users and higher level support Install and configure compliant software and hardware (printers, scanners etc) Keep up to date with best practices for user support, assets management and operations efficiency What You Will Do Have a BSc in a relevant field e.g. information technology or computer science Experience with ITIL, Agile, or other IT best practices is an advantage Experience in business productivity tools or specific expertise with Google Workspace is an advantage. Certification (CompTIA Network+, CompTIA Security+ ) is an advantage Experience in network management and help desk support Solid knowledge of IT systems and applications Understanding of TCP/IP protocols and LAN/WAN configuration Strong communication and interpersonal skills Great attention to detail Excellent communication, organizational and coordination abilities Critical thinker and problem-solver