2145 Service Level Jobs - Page 24

Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-F...

Empowering global clients through expert tax solutions, seamless compliance, and exceptional service delivery. Job Summary As a Client Tax Analyst within the Tax Operations team, you maximize the client experience and ensure compliance with global tax regulations. You will be responsible for the accurate and timely completion of tax reclaim filings, collaborating with partners and responding to queries. Your role requires a strong focus on process improvement, risk management, and relationship building across the business. Job Responsibilities Ensure accuracy and timely completion of the tax reclaim filing process within stipulated deadlines. Collaborate with UK partners to assemble and veri...

Join our Team About this opportunity: Ericsson invites spirited candidates to fill the dynamic role of Field Services Coordinator. This pivotal role encompasses the coordination, management, and execution of Field Services activities. In conjuction with Operations and Engineering, you will be of vital importance in ensuring that services provided to our dedicated customers are continuously available and adhere to our Service Level Agreement (SLA) performance levels. As a mostly in-site role, you will be vital to both Operations functions and SIP functions, especially in the wake of engineering or deployment activities. You will also be expected to oversee the execution of work within Project...

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event M...

Summary : The Technical Support Representative (TSR) role is to provide technical support within the team. The TSR will provide service support for clients with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. The role is also responsible for investigating, resolving, or escalating incidents as required. This position will act as the front line of support utilizing remote monitoring and management applications. They will help establish a Center of Excellence focused on the resolution of incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments. Duties and Respon...

Company Overview At Motorola Solutions, we believe that everything starts with our people. We re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & inn...

Who we are At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth mode...

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practiti...

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event M...

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

The candidate will lead the centrally formed team in Mumbai under Compliance, transitioning work from global locations to Mumbai. Engagement, understanding the scope of work, documentation, defining service level agreements, phased approach, dealing with challenges, effectively delivering projects within timelines are the key responsibilities for this role Key Deliverables Responsible to Lead the development, implementation, embedding and maintenance of an efficient and independent Compliance Centralization Function Handle multiple end-to-end transformation with different levels of complexities Prioritize and organize work daily according to business priorities, to have a detailed and robust...

About the Company: VMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offerpersonalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is topositively impact one million lives by combating lifestyle diseases and promoting overall well-being. Excited and want to learnmoreVisit our website, vmax.fit Role Description: A Client Success Executive will be working full-time onsite at our Coimbatore office. Client Success Executive is responsible forensuring the satisfaction and retention of our clients by providing exceptional service, managing escalations, and ident...

HR Strategy: - 1. Drive defined strategic HR initiatives including HR policy framework & guidelines, roadmap, SLAs & deliveries in alignment with and overall business needs 2. Create portfolio of HR activities being done at MSIL including talent acquisition, performance management, and learning & development initiatives 3. Establish data-driven project management framework aligned with PMO best practices and organizational strategy 4. Drive organizational structure changes across the organization to enable business readiness and continuous employee growth 5. Drive the delivery of all HR processes encompassing but not limited to policies, practices and procedures, ensuring legal compliance 6....

When you mentor and advise multiple technical teams and move financial technologies forward, it s a big challenge with big impact. You were made for this. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking - Wealth Management, you will lead an engineering team, overseeing daily implementation activities. Your responsibilities include identifying and escalating issues, ensuring your teams work aligns with compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, pra...

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment. Key Requirements Key Accountabilities Account opening for...

Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA) Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Build working relationships with customers ...

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Identify opportunities to promote Sysnet products and services and action appropriately. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail . Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, resp...

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use case...

Your role To work within Corpay s technology function to deliver effective support to both users using the Corpay Complete platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client s business requirements, planned future development and available resource. What youll be doing To investigate application issues within defined timelines Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes Advise users on appropriate action/workaround where applicable. Escalate issues when required to appropriate resource with view to resolving withi...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

An Analyst is mainly responsible for the review, collation and verification of information that is publicly available, provided by the customer or sourced from a third-party. Performingcustomer/relationshipDue Diligence analysis consists of performing research and news-screening on shareholding structures, directors and business activities of companies, located all over the world. Once this information has been gathered, a Sanctions, Political Exposure and Adverse Media check on the company and related parties can be performed. A consolidated report will be compiled based on the specific policies and procedures of a client, which contains information that was found during the analysis, the f...

Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs. Core Duties and Responsibilities To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy env...

Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs. Core Duties and Responsibilities To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy env...

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their ...

Essential Duties Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely. Contributes to the knowledge base by creating relevant articles. Complies with agreed upon service level agreements (SLA) with the business. Updates job knowledge by attending online courses, educationalopportunities,or trainings given by different IT teams. (optional) Participates in non-work related activities to improve soft skills and personal networks. Adheres to Koch Market Based Management (MBM) Guiding Principle Basic Qualifications Problem solving and analytical skills. Good English verbal and written communication skills. Strong interpersonal skil...