2145 Service Level Jobs - Page 14

Job Description In the highly competitive world of sports, its critical to use effective media and advertising strategies to communicate offerings to a mass audience. Nielsen Sports provides essential services to clients, helping them to measure, analyse, and interpret the effectiveness of their advertising and investments, and to make sound economic decisions. As part of the Global Delivery Hub Project Management team, youll build Nielsen Sports analysis used to advise clients on the exposure of their brands or platforms in media and to identify areas for improvement. Youll work closely with International colleagues to understand specific clients needs and requirements and use this informat...

What this job involves: As an Assistant Commute Manager at JLL, you will plan, coordinate, and oversee fleet operations and vehicle maintenance to ensure safe and efficient transportation services for employees while managing key responsibilities including route optimization, vehicle maintenance, regulatory compliance, driver supervision, and coordination with various stakeholders, all while prioritizing safety and service quality. This comprehensive commute management role combines fleet operations with team leadership, requiring you to plan, schedule, and manage daily transport routes and operations while ensuring efficient utilization of vehicles and optimal performance of routes, oversee...

FACILITY EXECUTIVE SOFT SKILLS . To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by Ops Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets. Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing Gym procedures and performance measures to ensure simplification and accuracy of work methods and r...

Key Responsibilities Serve as the first line of defense to investigate and resolve problems for IT systems across infrastructure, engineering, operations, and technical refresh domains. Provide initial assessments, coordinate with infrastructure SMEs for issue/problem resolution, and work directly with the Manager on infrastructure service lane issues. Collaborate and maintain continuous communication with other service leads (Network, Service Desk, Deskside Support, Cyber) and the Manager in the IT Operations Center to resolve problems. Initiate and lead the crisis action team for critical issues within the service lane. Act as the primary technical interface concerning the Center of Excell...

Relationship Manager - In-Clinic Consults at MediBuddy See all the jobs at MediBuddy here: Apply with Indeed About the role - As a Relationship Manager Provider Enablement & Vendor Management at MediBuddy, you will be responsible for enabling and supporting our healthcare provider partners through the implementation of the Provider Central Portal, ensuring they are trained, onboarded, and actively using its features. In addition, you will manage end-to-end provider/vendor relationships, resolve operational and payment issues, and ensure contractual and service-level compliance to deliver a smooth provider experience. Key Responsibilities: Provider Onboarding & Portal Implementation Guide new...

Overview This position will be part of the North America Beverage organization. This position contributes to the success of the Pepsi Beverages Company by supporting the sales customer team. The Deduction Analyst will manage the settlements for Trade Promotions. The role will work on analysing, calculating and validating the payments and deductions. Deduction analyst will work with dedicated Market team to review the payment invoices and processing deduction and payments on TPM. The role will be responsible for accurate calculation on payments due, identifying and raising any variances. Responsibilities Functional Responsibilities Processing and reconciliations of Payments/Deduction invoices...

Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy. Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstr...

Description: GlobalLogic is looking for a Product Support Engineer experienced in cloud technologies and software architecture with strong proficiency in API interaction, monitoring tools, and log analysis. Skilled in reading and understanding code (Python/C#), managing relational databases with SQL, and using tools like Postman, Swagger, and Chrome DevTools. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions. Requirements: 2+ years of experience delivering technical support, architecture guidance, and system-level troubleshooting in cloud environments. Provide expert-level support to customers via email, chat, and phone, effectively ...

The Service Desk Manager is the central nervous system of the PMIS support team, ensuring efficient resolution of user inquiries and adherence to the Service Level Agreement (SLA) ) Understanding of PMIS application (Primavera P6, Unifier, Acconex, or Enablon) They act as a in-depth line of defense for complex technical issues, lead the execution of minor enhancements, and mentor Junior Consultants This role requires a blend of technical expertise, leadership, and communication skills Responsibilities:Incident Management:Manage the ServiceNow ticketing system, prioritizing and assigning tickets based on urgency and impact Troubleshoot basic PMIS issues (eg, login problems, report access issu...

This is a senior leadership role responsible for driving strategic business development through public-private partnerships, with a strong external focus on stakeholder engagement and opportunity creation. The role directly impacts the team s ability to achieve service, quality, and timeliness objectives. It operates within the framework of commercial policy objectives, with considerable independence in achieving commercial goals while adhering to operating budgets and guidelines. There is moderate autonomy to enter into and execute commercial arrangements, requiring high levels of commercial judgment to deliver successful outcomes. The position focuses on facilitating, executing, and overse...

As a Service Performance Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You ll work at the intersection of data, strategy, and service enablement empowering teams across the organization to drive measurable improvements. You ll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale What youll...

You are a self-starter with excellent technical and communication skills. You have found the right team. As a Technology Support Analyst within the Global Operations team, you will perform extensive cross-organizational reporting, executive communications, and interactions with business partners at all levels across multiple lines of business. You will ensure daily tasks are completed, lead and participate in departmental projects, and be part of a high-performing global team. You will have the opportunity to work with a variety of different clients and internal partners, addressing many different problem types of varying complexity across multiple products and lines of business. Job respons...

You are a self-starter with excellent technical and communication skills. You have found the right team. As a Technology Support Analyst within the Transmission Support team in the Commercial & Investment Bank, you will perform extensive cross-organizational reporting, executive communications, and interactions with business partners at all levels across multiple lines of business. You will ensure daily tasks are completed, lead and participate in departmental projects, and be part of a high-performing global team. You will have the opportunity to work with a variety of different clients and internal partners, addressing many different problem types of varying complexity across multiple prod...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Consumer & Community Banking, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end...

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demon...

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty a...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. HR Priyanka-86383 30959 Required Candidate profile - Overall 5 years of experience and Minimum 2+ years' experience as a Team Leader - The process runs 24/7 with 1 rotational off. - The candidate should be from the customer service voice domain.

- Monitoring of Housekeeping related activities - Arrangement of all consumables and supplies for Client / VIP visits - Interfacing with the pest control for carrying out the pest control activities at the facility - Monitoring the mail room activities - Preparing the Daily/Weekly and Monthly reports - Ensuring all compliance audit documents are submitted by vendor in compliance audit site - Interacting with the housekeeping vendor - Taking facility rounds and find out snags and raising Corrigo tickets for the same - Follow up and close the corrigo tickets logged as per SLA - Effectively manage ground team to ensure an on time deliverable system - Routine inspection of all services to ensure...

The Facilities Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations and be directly responsible for managing Soft services operations at site. This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations. Lead the JLL management team in the delivery of facility management service...

This role involves managing end-to-end transaction processing, reconciliation, MIS reporting, and ensuring compliance with internal controls and service level agreements The candidate will be responsible for executing transactions across NEFT, RTGS, IMPS, and internal transfers, maintaining pool account reconciliations, and publishing dashboards and performance reports The role also requires coordination with IT and business support teams to resolve system issues and ensure seamless operations Possess market knowledge of payment products and applicable regulatory guidelines Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS Process offline files through various banking...

Coordinate and oversee network operations, installations, upgrades, and maintenance activities. Serve as a liaison between engineering teams, service providers, vendors, and internal departments to ensure smooth network operations. Track and manage network performance metrics, service-level agreements (SLAs), and fault reports. Maintain accurate documentation for network configurations, changes, and incident reports. Support the planning and rollout of new network infrastructure and technology upgrades. Troubleshoot and escalate network issues to the appropriate teams when necessary. Ensure compliance with telecommunications regulations, safety standards, and internal policies. Assist with v...

Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times Maintains performance standards Eye for detail & comprehension skills to wean out necessary information Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met i...

The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously. Responsibilities Execute procedures to meet internal/external Service Level Agreements with high quality and throughput Train, certify, and adhere to standard operating procedures and business policies Execute data entry via databases Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs Work with clients to complete day to day business-as-usual activities Support on-call rotations or off-shift...