1182 Service Level Jobs - Page 14

Req ID: 309384 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Linux/Unix Admin to join our team in Bangalore, Karn taka (IN-KA), India (IN). Job Description: Educational qualifications - Must be a graduate. Should have a minimum of 8 to 10 years of experience as a Linux/Unix System Administrator. Should have expertise on at least 2 flavors of Unix. Linux is a must! Should have a deep level of understanding of Linux OS & should be able to handle day to day admin tasks. Should be well versed with OS patching. Should be well versed shell scripting. Should have excellent troubleshooting skills to fix system down issues. Should be able to handle critical & high severity technical bridges. Puppet/Ansible knowledge would be an added advantage. Should have knowledge on clustering. Should be able to build Linux servers as well as perform OS upgrades. Knowledge of different hardware architecture, roadmap, and implementation. Should be well versed on capacity & configuration management analysis of the servers. Should be well versed with ITIL. Should have excellent written & oral communication skills. Must be keen to learn new development methods and technologies and be a fast learner. Be enthusiastic about work and be a good team player. Maintain the positive attitude, be honest and sincere in work. Knowledge on virtualization. Develop and implement processes and procedures to ensure that NTT DATA Services meet the client s expectations and deliver quality services within specified service level agreements (SLAs) and contractual obligations. Propose possible process and technical improvements to management. Years of Experience: 8 to 10 Years. Work Timings: Should be willing to work in rotational shift with 24x7 support window.

Role- Retainer - Urban Employment type - Contractual (extendable) Vertical - CRISIL Intelligence Division - Urban Infra Consulting Domain: Urban sectors include local economic development, land-use planning & regulation, mobility, water supply and sanitation, municipal finance, PPP, climate and disaster risk management. Nature of work: Framing policies and regulations. institutional reform. Service level benchmarking. Socio-economic studies Market research Investment planning. Feasibility studies. Tariff setting. Transaction advisory. Program management. Geographic coverage: Consulting assignments in India and other countries in Asian and Africa. Typical client profile: Development finance institutions (World Bank, ADB, GIZ, KfW, etc.), national & state government agencies, utilities as well as municipalities. Responsibilities: Deliver complete life cycle of consulting engagements with minimum supervision. identifying opportunities and submission of EOIs and RFPs to successful execution and closure of assignments. Work on research and analysis, understand client requirements, develop solutions and prepare high quality presentations and reports. Engaging with client, key stakeholders as well as associates for successful assignment delivery. Travel requirements: Intermittent domestic as well as international travel.

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner. Job Description: Key responsibilities: Maintains positive relationships with internal customers Ensures the service delivered meets the service level agreements and fix it where it doesn t Identifies customer needs within the business context and address feedback Determines ways to reduce costs without sacrificing customer satisfaction Builds partnerships with the delivery teams to identify solutions for issues that arise Location: Bengaluru Brand: Merkle Time Type: Full time Contract Type: Permanent

Be the primary point of contact for our Business-to-Business customers through Chat and email. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Job Description Alimentation Couche-Tard Inc. (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, ACT s retail network includes ~17,000 convenience stores, and has footprint across 31 countries and territories primarily under the Circle K brand. The India Fuels & Logistics Global Capability Centre (F&L GCC) is an integral part of ACT s Global Fuels & Logistics Team, and the Junior Distribution Planner will be a key player on this team that will help oversee the stock movements across the supply chain network and grow F&L globally at ACT. The candidate hired will partner with multiple departments, including Global Technology, Business Units, and Support functions. About the role The incumbent will be responsible for maintaining optimal stock cover at each location, ensuring minimum distribution costs, liaising with stakeholders across the supply chain lifecycle to identify risks and/or opportunities to the overall supply plan, and executing necessary changes & communicating effectively to key stakeholders and supporting business needs. Additionally, the incumbent will have to be flexible to work in shifts. Roles & Responsibilities Fuel Distribution Planning Responsible for service level and preventing inventory runouts at stations, always ensuring sufficient stock levels Liaise with supply/sourcing to ensure efficient value chain, and oversee fleet planning to fulfill operational goals Ensure adherence to HSSE targets and compliance within distribution Accountable for maintaining a positive P&L for in-fleet trucks, keeping stations with sufficient stock all the time, and efficient fleet planning and monitoring of performance metrics Handle calls and address operational issues, show immediate reaction, and support drivers in resolving fuel delivery-related issues. Operational Excellence Drive process, innovation, and transformational change within the department, and initiatives for operational improvements, process/workflow development, and managing cross functional projects Follow and establish industry standards, implementing SOPs to achieve desired benchmarks on fleet planning metrics HSE, Load size, drop size, productivity, P&L (in house), etc. Monitor activities within Fuel Distribution to make sure standards and procedures are met for product reconciliations Stakeholder Management Work collaboratively across multiple sets of stakeholders business functions and the global F&L team to deliver on project deliverables Proactively recommend multiple approaches along with their pros & cons to the business stakeholders and support making the right decisions Collaborate closely with colleagues inside and outside Global Fuels and Circle K, to drive business results Serve as first point of contact for the Business stakeholders for any technical/non-technical activities/escalations within the project Job Requirements Education Bachelor s degree in any discipline (preferably in Logistics, Supply Chain, Operations, or related fields) Relevant Experience Basic understanding of logistics or supply chain management. Experience in call handling; Fluency in English - verbal and written communication Behavioural Skills Delivery Excellence Business Disposition Social Intelligence I nnovation and Agility Excellent communication and collaboration skills Organized and stress resistant personality Technical Skills Demand Planning D istribution Planning Fleet Management Downstream Inventory Management Knowledge Microsoft Office applications (MS Excel, etc.) Aptitude and Logical reasoning, Mathematical knowledge #LI-DS1

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The listed job in SFDC is an exciting opportunity for supporting the commercial business and be a part of the Salesforce.com journey. Job Specification: Case Management - Support SFDC platform users by providing resolution to User cases on SFDC related queries and issues. Enhance customer experience with SFDC platform by supporting field organization with timely turnaround as per defined SLA s. Key Responsibilities: As a Salesforce.com administrator, ensuring a close collaboration with regional & global stakeholders to assess and provide salesforce case support. Case Management Support: To Manage and Ensure resolution of high volume with low/medium complexity user support cases in a fast-paced environment. o Adherence of service level agreements (SLA s); continuously strive to improve on resolution timeline. Ability to learn new feature implementations in order to provide support to end users. Provide technical guidance to business team for issues with Salesforce.com Proactively participate in the global standardization on case resolution and share best practices with peers. Minimum Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. Preferred Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Job Description: Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirement. What You will do Manages the processing environment to protect production systems critical to the success of the business. Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets. Develops and recommends tactical and strategic plans for processing operations. Selects, trains, develops and leads an efficient and effective processing team. Identifies and recommends cost-saving and continuous improvement initiatives within the processing area. Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements. Develops and implements team standards and procedures that support departmental standards and procedures. Develops and executes project plans, budgets and schedules for documentation of work and results. Develops, manages and forecasts the budgets for the relevant cost centers. Other related duties assigned as needed. Primary Skill Bachelor s degree or the equivalent combination of education, training, or work experience. Knowledge of all processing phases Knowledge of processing administration and processing activities and controls Knowledge of FIS products and systems Proficiency in client communication and escalation management Knowledge of project management methods and techniques Proficiency to effectively supervise, lead and manage staff members Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures Proficiency to operate independently. What we offer you A competitive salary with attractive benefits including private medical and dental coverage insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern work environment and a dedicated and motivated team A broad range of professional education and personal development opportunities A work environment built on collaboration and respect With a 50-year history rooted in the financial services industry, FIS isthe worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.

As a member of the Support organization, your primary focus is to provide post-sales support and solutions to the Oracle customer base while advocating for customer needs. This role involves handling customer inquiries via phone, email, and Service Requests, as well as addressing technical queries related to troubleshooting within our Electronic Support Services Youll play a key role in maintaining customer relationships, and youll also assist internal Oracle employees with various customer situations Focus on delivering support and solutions to Oracles customers. Guide and support customers throughout the product life cycle for successful product use. Act as the primary Company-customer link, sharing a point of view in processes, applications, and technology. Handle both non-technical and technical inquiries through phone, email, or ticketing system Act as a key contact point for customer relationships and internal assistance. Collaborate with customer IT staff for technical issue resolution (SQL / UNIX required), prioritizing communication, resource use, and timely progress. Work with general guidance from senior engineers, sometimes independently. Aim for highest customer satisfaction while working independently. Handle partner concerns and ensure smooth problem resolution. Solid understanding of cloud computing principles and functionalities, including IaaS, PaaS, and SaaS. Bachelors Degree in Computer science (B.Tech & BE Preferred), with two years of related experience. Join us in ensuring customer satisfaction through effective support and problem-solving! Career Level - IC2 Career Level - IC2 Responsibilities and Needed Skills Ability to coordinate, organize, and prioritize work activities for self and others is a must. Excellent proven customer service skills. Ability to clearly document processes and activities, maintain service desk records including incident reports and knowledge base articles. Willingness to work 24 x 7, including weekends and shifts as needed. Ability to diagnose and resolve basic technical issues. Escalate unresolved or complex issues to senior analysts or other IT teams. Proficient in English with excellent communication skills. Customer-oriented attitude. Ensure timely resolution of issues while adhering to service level agreements (SLAs). Ability to multitask and handle diverse responsibilities. Able to build relationships with key stakeholders and senior management. Escalate unresolved or complex issues to senior analysts or other IT teams. Familiarity with IT service desk metrics and processes. SQL, UNIX required as well as Oracle Database. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. That s why we re committed to crafting a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re encouraged to go beyond what s been done before.

Are you interested in joining the team responsible for building some of Amazon s Customer Service applications and innovating on behalf our customers? Come help us work on world class software for our customers! The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech, we re focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues, including granting concessions (e.g., refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role requires you to hit the ground running an ability to learn quickly and work on disparate and overlapping tasks will contribute to success. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services Work on operations and maintenance driven coding projects, primarily in Java and Python. Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more services or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set 2+ years of software development, or 2+ years of technical support experience Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience with AWS, networks and operating systems

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 3 to 5 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

Req ID: 313795 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SIEM - Security Center Operations Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Understand and apply principles, concepts, technologies and standards of professional field Apply research information gathering and analytical and interpretation skills to problems of diverse scope Write/create formal documentation such as reports, slide decks, and architecture diagrams Lead and/or assist incident response efforts Create content (queries, dashboards, reports, etc.) in industry leading SIEM tools, such as Splunk Support and participate in SOC engineering efforts such as tool integration, development of automation, scripts, testing of new tools and evaluation of new technologies Make recommendations for improving procedures Evaluate/deconstruct malware through open-source and vendor provided tools Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover logs Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities Confidently communicate technical information to NTT Data Services client base and internal technical team members Participate in knowledge sharing with other analysts and develop efficient customer solutions Maintain a working knowledge of local security policies and execute general controls as assigned Bachelor s degree in related filed, to include computer science, or equivalent combination of education and experience 2 -4 years of SIEM, or Splunk Enterprise Security experience Strong communication, written, and verbal skills Experience with writing/creation of formal documentation such as reports, slide decks, and architecture diagrams Root cause analysis experience, getting to the root cause, problem solving Investigative and analytical problem solving skills Customer service/support experience

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 3 to 5 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

Summary: The HR Generalist will provide administrative support to the HR Business Partners. The HR Generalist will also support the HR Shared Services leader in providing a high service level to the employees. Essential duties/responsibilities: Provide administrative support to HRBPs in key areas within People & Culture . Conduct exit interviews . Update employee data in Workday . Support process of opening new positions . Assist with non-performance related Employee Relations issues . Maintain process documentation Required Job Skills and Abilities: Proficient with Programs and Applications like Outlook, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) . Strong customer service skills . Strong knowledge of Human Resources policies, procedures, and programs . Strong listening and communication skills - both oral and written . Excellent problem-solving skills . Highly responsive, organized and detail oriented . Experience with HRIS systems and applications a plus Required Education and Experience: Bachelor s Degree in HR, Business, or a related field preferred 5 yrs of HR experience required Experience with HRIS systems and applications a plus . SHRM or other HR certifications preferred . Hybrid working

The incumbent will join the Fees & Expense Management department, where they will be responsible for managing a team of 10 FTEs analyzing and reconciling various fees related to Brokerage, Clearing, and Exchange services in line with client service-level agreements. The role involves leading the team responsible to understand and calculate various fees and handling tasks related to invoice processing for a wide range of over the counter (OTC) and Listed Derivatives products. A significant part of the role involves client management, escalation management, collaborating with external vendors such as brokers, clearing firms, agent banks and custodians. The role also involves optimization of costs and processes, reducing invoicing errors, improving data quality, and automating manual tasks which calls for collaboration with number of internal teams such as Projects, Development, Quality Assurance and Business Analysts.

Role Overview: We are looking for a highly analytical and process-focused RTM Lead to manage real-time operations of our multi-channel Customer Service team, handling Inbound, Outbound, Chat & Email support. The RTM Lead will be responsible for monitoring live performance, resource utilization, adherence to schedules, and implementing interventions to ensure service level targets are met consistently. Real-Time Monitoring & Management: Continuously monitor all live queues (Inbound Calls, Outbound, Chat, Email) to ensure SLA targets are met. Track occupancy, adherence, and shrinkage in real time and take proactive steps to minimize service level deviations. Manage call routing, skill-based call allocations, and reassignments as required. Collaborate with IT/Telecom teams for dialer or system-related issues impacting RTM performance. Schedule Adherence & Exception Handling: Ensure agents are adhering to assigned schedules, breaks, and login/logout times. Coordinate with Team Leaders for quick backfills during unplanned absences. SLA & KPI Management: Maintain daily/weekly Service Level, Average Handling Time (AHT), First Response Time (FRT) & Abandon Rate targets across all channels. Flag any potential breaches and trigger immediate mitigation actions. Reporting & Dashboard Management: Provide hourly, mid-shift, and end-of-day performance dashboards to stakeholders. Analyze patterns in real-time data to recommend shift adjustments or capacity plans.

Roles and Responsibilities: Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders, and users until incident closure. Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective. Ensure the appropriate level of technical or functional support team is actively engaged. Manage incident technical bridge calls and provide direction if further escalation is required. Ensure that accurate timelines of recovery plans and activities on major incidents are documented via detailed chronology Ticket generation, notifications and followups with relevant functional groups for service incidents ensure redundancy is maintained. TAM coordination for client notifications and issues. Planned / Emergency activity mailers and bridge initiation Understand and track outstanding preventive actions and improvement plans for incidents escalated until closure for all aspects covered in the Root Cause Analysis report Ensure the closure of all resolved and end-user-confirmed Incident records Behavioral Skills Effective Business Communication both written and verbal Active listening and probing skills Attitude to feedback / willing to learn Positive attitude to adapt to new technologies / roles Team Player Technical Skills: IT infrastructure overview Knowledge and experience of supporting range of IT applications, platforms and technologies MS Office Intermediate Qualifications Bachelors degree, ITIL knowlegde and technical expertise

Role Purpose With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 4+ years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Role Purpose With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills & Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 4+ years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Contributes to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Contributes to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Drive Primary & Secondary Sales in the territory in line with the business objectives of the company Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Build capability of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management.

Job Description What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Internal Processes Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.

MSCI ESG Data collection team is involved in acquisition of ESG data at scale and QA of the collected data and responsible for establishing and maintaining highest level of data quality and standards across all datasets feeding our ESG products. As an Data Collection Transformation Senior Associate, you will be responsible for leading and delivering on several initiatives as part of the ESG transformation agenda, to support rapidly evolving ESG landscape and its adoption in the financial market. Your Key Responsibilities As a member of MSCI Data Acquisition and Collection team, you are expected to have a strong interest in general Environment, Social, Governance, Climate and policy frameworks around these domains as well as regulatory trends Take active part in projects dealing with electronification of ESG & Climate frameworks and principles into data definitions which can be operationalized for collection Collaborate with Research teams on building data collection templates and with technology teams to translate these into implementable data models Do hands-on research with new data sets by studying company disclosures to help connect research proposals with implementable solution which are scalable Independently run analysis on data sets (either collected or from third party) to detect trends/patterns (EDA) and propose ways to build anomaly detection on new and existing content Analyze & research the historical data corrections across all ESG & Climate data and propose & implement contextual/thematic QA to detect cases that potentially may not be captured in current QA framework Codify data definitions with an intent to build NLP driven data extraction models (leveraging Traditional approaches/LLMs) to automate detection and extraction of Facts from company disclosures Help design and set-up new data collection processes and help with integration of these processes with ongoing data operations Deliver top quality data aligned with MSCI methodology, service level agreements, and regulatory requirements; Steer to improve methodology and SOP documents leveraging data and content expertise; Drive process improvements to ensure consistent data quality and efficiency, such as automation of data quality diagnostics by developing a new system/tool that will enable quality assessment of data without manual intervention; Contribute to process improvements to ensure consistent data quality and efficiency, such as automation of data quality diagnostics by developing a new system/tool which will enable quality assessment of data without manual intervention; Work with internal stakeholders and downstream teams on understanding data requirement, data QC scope and data delivery; Create reports/dashboards which provide quantitative data assessment metrics which justify recommendations. Visualization, outlier detection/analysis, data summaries, etc. Sharing plans, recommendations, summaries with management through conference calls, meetings and presentations with internal/external teams, Research and product Your skills and experience that will help you excel Analytical skills and has strong attention to details - Should have keen interest in analyzing data, process flows and quality focused Exposure of using tools such as Python/SQL etc. - Demonstrated experience in improving process/Automation through applications of Python/ML/RPA Work exposure with any of the visualization tools such as PowerBI would be preferable. Should have very good hands on skills working with advanced excel features. Self-starter and self-motivated, should be solutions focused and have the ability to work in unstructured environments Comfortable working in a team environment across hierarchies, functions and geographies Should have experience of working in Financial/technology/Business Analysis domain Knowledge about equities or financial markets in general. Exposure to ESG data would be added advantage Desired Experience 7+ years of full-time professional experience in: Experience in data quality and automation related roles, Business analysis, analyzing existing process and reengineer to achieve efficiency and improved quality, Exposure of using tools such as Pandas/SQL, Power BI etc. would be preferable Financial services experience; good to have exposure to ESG About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose to power better investment decisions. You ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Company: Mercer Description: Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances. Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds. Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to. Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, payment of funds and all management and transactional process steps to provide services in an efficient, effective and regulatory compliant manner. Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions. Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices. Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided. 8.Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.Seek opportunities to increase own understanding and improve the services provided.