1656 Service Level Jobs - Page 14

Responsibilities Diagnose & resolve technical issues reported by customers & distributors. Identify root causes and provide effective solutions to customers. Provide technical support & guidance to customers on product usage & features across the globe. Communicate effectively with customers to understand their needs and provide timely information, both verbally and in writing. Manage & track customer issues, ensuring timely resolution and adherence to service level agreements (SLAs). Work with various teams, such as product development, quality assurance & sales to ensure customer feedback is incorporated into product improvements. Onboard customers across the globe if needed. Provide train...

Join our Team About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact...

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manag...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end oper...

About Us: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. Job Description: We are seeking an experienced and dynamic individual to join our team as Customer Support Executive. An ideal candidate will have 3+ years of experience in customer support in a related field (B2B SaaS, Software etc.). Responsibilities: First Point of Contact: Serve as the initial point of conta...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Position Summary: As a Customer Care Representative, you are passionate about customer service and resol...

Position Summary: As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation. You will be reporting to the Software and Contract Ser...

Position Summary: As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation. You will be reporting to the Software and Contract Ser...

Step into the role of WCR Stress Testing VP. You will be supporting the team to run the overall stress testing framework working closely with all the risk pillars across Credit, Counterparty Credit, Market risk and Treasury. You will be driving, engaging and deliver strategic, individual, and operational business objectives/targets. You will be managing the country stress expected loss limits and breaches with analysis and monitoring of various underlying factors. Ensure target achievement adhering to Service Level Agreements. You will be coordinate with CoREs and other Risk colleagues as necessary with respect to providing relevant information related to Country Risk. Key skills required fo...

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global tec...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

1. Order Management & Governance - Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. - Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. - Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. - Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change management. 2. Sales Planning, Execution & CRS Management - Partner with Heads of Sales (HoS) to gathe...

Infor M3 is an Enterprise Resource Planning (ERP) system designed for medium to large global manufacturers, distributors, and after-sales service providers. It supports a wide range of industries, including fashion, food and beverage, chemicals, distribution, and equipment. What You Will Do As an ERP consultant, you will be responsible for implementation of activities including business process analysis, system configuration, testing, user training, modification functional specifications, related documentation and support. Act in a consulting role on assigned projects. Provide in depth application and business consultation in targeted processes. Analyze customers business requirements object...

Key Skills Should have advanced business communication skills Should have excellent presentation skills Should have strong analytical skills and problem solving capabilities Should be able to perform data analysis and should have reporting skills Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Demonstrate good listening and comprehension skills Should be a team player with good interpersonal skills Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Ability to prioritize and take decisions Should be result oriented Should give attention to detail Key Competency Communicating for Impact Gai...

Role Definition: The Senior Executive CRM will be responsible for smooth onboarding, and engagement of doctors, hospitals, and healthcare partners. This includes onboarding, account management, engagement, payment follow-ups, and issue resolution. The role ensures partners are integrated smoothly, serviced consistently, and retained long-term with high satisfaction. Deliverables: Execute standardized partner onboarding tasks and checklists. Continuous engagement through structured interactions. Efficient issue resolution and escalation handling. Timely collection of payments with minimal overdue. Ensure field SOP compliance documentation, reporting and feedback logs. Task and Activities: Cli...

Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Join us as a " Process Expert " at Barclays, you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To be successful as a " Process Expert ", you should have experience with: Experience in the HR/payroll lifecycle business process (Any region, preferably UK). Hands-on knowledge in cloud-based applications, e.g. Workday, Oracle, SAP. Working knowledge in case mana...

Division Department Sub Department 1 Job Purpose Execute analysis of allocated samples and Produce reliable and reproducible results in order to ensure their compliance to the microbiological quality parameters and predefined specifications and standards. Key Accountabilities (1/6) Analyse and review samples based on work allocation to meet the service level agreement Analyse samples as per priority and work allocation Review the data as per respective specification, Microbiological Methods and results obtained Prepare, review and submit reports to Team leader within stipulated timelines in order to support individual sample release within stipulated timelines to achieve SLA Key Accountabili...

Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SO...

A Facility Manager is responsible for overseeing the maintenance, operation, and management of buildings, facilities, and infrastructure within an organization. Their primary goal is to ensure that the facilities are well-maintained, safe, and efficient in supporting the organizations operations. Here are some key responsibilities and tasks typically associated with the role of a Facility Manager:Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors. Facility Operations: Manag...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com