Data Operations Coordinator II

Nielsen Sports

1 - 4 years

5 - 9 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

service level analytical standard operating procedures scheduling data integrity microsoft user acceptance testing downstream data entry salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously.

Responsibilities

Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
Train, certify, and adhere to standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
Work with clients to complete day to day business-as-usual activities
Support on-call rotations or off-shift availability, as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
Assist Process Lead/Team with user acceptance testing for new software releases
Flexibility, Able to accommodate longer shifts as needed
Other duties as assigned

Qualifications

Must be able to work United States EST day shift / India IST night shift
Fluency in English - both written & verbal
Ability to interact w

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