- Monitoring of Housekeeping related activities
- Arrangement of all consumables and supplies for Client / VIP visits
- Interfacing with the pest control for carrying out the pest control activities at the facility
- Monitoring the mail room activities
- Preparing the Daily/Weekly and Monthly reports
- Ensuring all compliance audit documents are submitted by vendor in compliance audit site
- Interacting with the housekeeping vendor
- Taking facility rounds and find out snags and raising Corrigo tickets for the same
- Follow up and close the corrigo tickets logged as per SLA
- Effectively manage ground team to ensure an on time deliverable system
- Routine inspection of all services to ensure performance measures are being maintained
- Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client
- Ownership of the day-to-day administration, including reports generation of the inventory tracker
- Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints
- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
- Communicate to the Assistant Workplace Manager all incidents issues and pending problems
- Take rounds of the workplace regularly and fill Don t Walk By and share email to all team
- Identify issues at workplace and initiate immediate rectification actions
- Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same
- Monitoring the food vendors at site
- Soft services stores and stocks to be maintained as per standards
- Indent monthly requirements for soft services as per the months budget
- Involve in Vendor staff Training & Development
- Manage concierge requests from client through office boy
- Manage laundry
- Maintain artifacts asset register on quarterly basis
- Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis
- Ensuring vendor background checks are maintained on regular basis
- Implementation of EHS/HSSE initiatives in the site
- Drive the EHS/HSSE compliance programme in the managed facility
- Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with
- Identify Risk assessment and put controls and inform the line manager - Incident management reporting to be done Performance objectives
- Provide Superior Client Service (weighting 50%) - Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%) What this job involves: Prioritizing the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered
- Likewise, you ll strive for continuous improvement in the process
- You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine
- Likewise, you ll manage supply and service contracts as approved by clients
- In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans
- You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them
- Also part of your mandate is to monitor the property s budget
- As the person in charge, you ll make sure that there s enough petty cash to support operations
- You ll also see to it that vendor invoice processes comply with standards
- Going above and beyond expectations Client satisfaction is second nature to the person in charge
- In this role, you ll take on difficult issues and seek out opportunities to improve operations
- You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements
- In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance
- You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients
- Key skills - Team handling experience - Should have good working knowledge on soft services - Computer Knowledge - Should have good communication skills Employee specification - Candidate should have 3-5 years experience in IFM, Facilities, Soft Services, Admin
- Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management
