Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Provide general overall Facility Management services including continuous monitoring of facility. Work with property managers to handle routine property management operations, including: procurement of property supplies and services, issuing purchase orders, managing bid requests and service/ construction contracts, and processing of accounts payable and accounts receivable.
Primary Responsibilities
Administrative Function
Assist Facility Management Team with tactical planning for the team’s goals and objectives
Provide facility specific assistance to the project management team as needed or requested
Manage and maintain small facility management tasks as assigned
Coordinate special events in support of client or JLL
Provide support for meetings and conference room reservations as needed and directed
Assist with the coordination and scheduling of maintenance activities
Communication and Relationship Coordination
Provide general overall facility management services including continuous monitoring of office/facility
Act as an interface with client, visitors and guests
Ensure appreciate follow up with customers
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/ execution of work within client environment with minimal disruption
Compliance
Properly and effectively administer and maintain all security systems
Assist with budgetary requests, analysis and reporting
Assist with researching, analyzing and reporting budget variances
Job Requirements
Education
Associates degree in facilities management, building, business or other related field or equivalent work experience (bachelor’s degree, preferred)
Executive – Soft services will be responsible for managing all aspects of day to day service delivery in Client during the shift. He/She also will be accountable for proper usage and functionality of the technologies implement at site.
Roles & Responsibilities:
Mailroom Operations
To provide management advice on Mailroom for escalated issues during the shift.
To ensure immediate response to all priority calls from employees during the shift and follow escalation process.
Front Office Operations
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
Housekeeping Operations
Attending the shift briefing
To ensure housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
To ensure that the housekeeping in-charge of the facility is being updated on the client’s/VIP visits.
To ensure that the housekeeping related issues are discussed with housekeeping supervisors and ensure there is an action and tracking for the issue closure.
To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
Identification, on time closure and reporting of snags.
To discuss and assist facility manager on monthly basis on the vendor performance matrix.
Ensure all the housekeeping calls are closed on priority and within TAT without escalations.
General Operations & Facility upkeep
To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.
To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.
To adhere to Client Policies, Processes & procedures and also the statutory documents
To adhere to Client SLA & KPI as agreed with JLL
To assist Facility Manager in all such ISO, Internal, External, audits that happen at Client and ensure necessary documentation are done
To coordinate with engineering team for any issues that need help.
Organizing induction program for all TPV & JLL staff
Plan & train TPV staff on Client policies and requirements.
Important and VIP client visits to be coordinated with Events team and should be managed without escalations.
Should have complete knowledge & functionality of tools
Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.
Should participate and manage half yearly fire drill.
All daily, weekly and monthly reports to be shared on time.
All the relevant checklist to be governed and maintained as per requirement.
Adopt to all the new implemented initiatives.
Handling of EHS incidents on priority and communicating the same as per escalation matrix.
Answering the employee query on phone and replying mails
Follow the escalation process & matrix for any incident / issues (100%)
Store & inventory stock.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
