1182 Service Level Jobs - Page 12

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

Job Summary: We are seeking a highly skilled and motivated HRIS Applications IT Specialist to join our team for the Athens spinoff project. The successful candidate will be responsible for managing and maintaining our HRIS applications, ensuring seamless integration with other systems, and providing technical support to HR and IT teams. This role requires a strong understanding of HRIS systems, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders. Key Responsibilities:. Manage and maintain HRIS applications: Ensure that HRIS applications are up-to-date, functioning effectively, and meeting the needs of the organization. This includes regular updates, patches, and system enhancements to improve performance and user experience. Integrate HRIS applications with other systems: Work on the seamless integration of HRIS applications with other systems such as payroll, time and attendance, and talent management systems. This involves configuring interfaces, ensuring data consistency, and troubleshooting any integration issues. Provide technical support to HR and IT teams: Act as the primary point of contact for technical support related to HRIS applications. Troubleshoot and resolve issues as they arise, and provide guidance and training to HR and IT teams to ensure they can effectively use the systems. Collaborate with HR and IT teams: Work closely with HR and IT teams to identify and implement process improvements and system enhancements. This includes gathering requirements, designing solutions, and coordinating with stakeholders to ensure successful implementation. Ensure data privacy and security compliance: Ensure that HRIS applications comply with data privacy and security regulations. This involves implementing security measures, conducting regular audits, and staying up-to-date with relevant laws and regulations. Manage vendor relationships and negotiate contracts: Maintain relationships with vendors providing HRIS applications and services. Negotiate contracts, manage service level agreements, and ensure that vendors meet their commitments. Lead and participate in HRIS-related projects: Lead and participate in projects related to HRIS applications, ensuring timely and successful completion. This includes project planning, resource allocation, risk management, and stakeholder communication. Maintain the entire Configuration Management Database (CMDB): Ensure that the CMDB is accurate, up-to-date, and reflects the current state of HRIS applications and their integrations. This involves regular updates, audits, and coordination with other IT teams to ensure data consistency. Manage relationships with stakeholders: Build and maintain strong relationships with key stakeholders, including HR, IT, and other departments. Understand their needs, provide regular updates, and ensure that HRIS applications meet their requirements. . Core Skills & Competencies: Strong understanding of HRIS applications and their integration with other systems. Proficiency in managing and maintaining HRIS software and applications. Excellent problem-solving and analytical skills. Strong communication and collaboration skills to work with various stakeholders. Knowledge of data privacy and security regulations. Desired Skills & Competencies: Experience with Oracle HCM and other HR systems. Ability to manage vendor relationships and negotiate contracts. Experience in project management and leading cross-functional teams. . Core Skills & Competencies: Strong understanding of HRIS applications and their integration with other systems. Proficiency in managing and maintaining HRIS software and applications. Excellent problem-solving and analytical skills. Strong communication and collaboration skills to work with various stakeholders. Knowledge of data privacy and security regulations. Desired Skills & Competencies: Experience with Oracle HCM and other HR systems. Ability to manage vendor relationships and negotiate contracts. Experience in project management and leading cross-functional teams. .

ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working. WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Ability to follow instructions and identify mistakes Bachelor degree or technical/professional certificate Good presentation skills Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working. WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Ability to follow instructions and identify mistakes Bachelor degree or technical/professional certificate Good presentation skills Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams. Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield. Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Providing service support for complex AGL Systems. Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement. Manage day-to-day operation and allocate resources effectively. Ensure all work is performed in compliances with regulatory guidelines. Address and resolve employee, customer or operational issues in timely and effective manner. Identify skill gap and create development plans for team members. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters). To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC. Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - AGL Field and CMS Systems. Desired - CAT III AGL System, . Achieving Order Booking, Revenue & Collection plan every month Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams. Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield. Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Providing service support for complex AGL Systems. Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement. Manage day-to-day operation and allocate resources effectively. Ensure all work is performed in compliances with regulatory guidelines. Address and resolve employee, customer or operational issues in timely and effective manner. Identify skill gap and create development plans for team members. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters). To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC. Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - AGL Field and CMS Systems. Desired - CAT III AGL System, . Achieving Order Booking, Revenue & Collection plan every month

Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Own up Tinting machines across the territory Action out the booking, installation and successful nurturing of Tinting Machines across outlets in the territory. Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer. Manage the receivables for all dealers. Carry out the broad inventory management for the dealers. Engage in cross functional liasoning within the organization Execute cross function interaction with commercial, CFA and other stake holders to ensure defined service level for his dealers.

As a Senior Associate in the Market Risk Middle Office team, you will play a crucial role in supporting market risk functions, including VaR, FSI Stress, Stress VaR, Regulatory Capital, Default Exposure, and Volcker risk measures. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management The Market Risk Middle Office (MRMO) is part of the Firmwide Market Risk Reporting, Middle Office, and Project Services within Corporate Risk. MRMO is responsible for Market Risk data control and analysis, covering processes like Value-at-Risk, FSI Stress, Stress VaR, Regulatory Capital, Default Exposure, and Volcker. This position in the Market Risk Middle Office team in India is crucial for supporting market risk functions, including VaR, FSI Stress, Stress VaR, Regulatory Capital, Default Exposure, and Volcker risk measures.. Job Responsibilities Serve as a subject matter expert in Market Risk, providing support for all daily processes. Assist in developing the teams comprehensive operating framework, including establishing and implementing tracking and escalation processes. Foster effective partnerships with Technology, Market Risk Operate, Market Risk VaR & Capital, MRQR, and Market Risk Reporting teams, acting as a consensus builder. Ensure all processes are executed efficiently, effectively, and promptly to meet service level agreements (SLAs). Cultivate critical relationships within the Market Risk Middle Office team. Enhance key controls and continuously monitor and evaluate the environment to address control gaps and deficiencies. Dive into the details and understand the workings of all processes within your responsibilities for successful execution. Support special projects and initiatives within the risk management function. Identify opportunities for process enhancements and automation in middle office functions. Required qualifications, capabilities and skills Minimum 6 + years of relevant work experience in risk management within a financial organization Undergraduate or Master s degree in a relevant discipline Strong analytical background with sound understanding of financial products across asset classes like Credit, Rates, Equities, and Commodities. Excellent verbal and written communication skills, with an ability to deliver effective presentations to senior management Demonstrated ability to partner effectively across different businesses and functional areas Ability to work efficiently under pressure Independent and strong critical thinking skills, with thorough attention to detail Resourcefulness, and ability to multitask effectively. Working knowledge of Python, Alteryx, Tableau, and LLM Preferred qualifications, capabilities, and skills Proficiency in analytical tools such as Python, Alteryx & Tableau 2+ years of Knowledge of market risk reporting and management Familiarity with regulatory frameworks and requirements related to market risk.

As the DC Operations Manager for 3PL Operated DCs, you will monitor and guide our 3PL partner to run efficient DC operations from inbound to outbound, ensuring service levels, compliance and driving continuous improvements in line with the set targets for service, efficiency and cost. RESPONSIBILITIES: Monitoring 3PL DC inbound & outbound departments to maximize operational excellence, inventory accuracy, quality, efficiency and productivity for ops activities, Inb./outbound, VAS, returns, moves, garment care and NCG, Follow up the overall profitability based on cost effectiveness through accurate planning & budget follow up and by using cost saving initiatives Lead the H&M department teams to ensure logistic capacity needs in alignment with DC Mgr., where needed (based on forecast of regional flows & quantities; DC Manager to align with Regional Log. Sales & Ops, if needed). Monitoring and planning with 3PL management team to recruit, develop and retain workforce for Inbound and outbound according to capability needs and forecasted capacity requirements. Proactively identify improvement opportunities for operation activities to enhance operational performance and development. Follow up sustainability standards and strive to minimize Co2 emission Please refer to the attached role description for further details. WHO YOU LL WORK WITH As the DC Operations Manager, your key collaborating partners will be DC Manager/ DC Controlling Manager, DC Business Experts/ Advanced user, Import / Export Manager, Transp. Manager/ Facility, Safety, Security Manager, Project Mgr./ Cross functional dept and 3PL business partner. WHO YOU ARE We are looking for people who have Strong operational 3PL logistics expertise Deep understanding of end-to-end DC processes and garment flow, service level agreement with 3PL. Solid knowledge in regional and global operational logistics standards, service level promise (online/ stores), as well as sustainability targets Strong communication & coordination skills Holistic view to look at the bigger perspective with a visionary approach Ability to encourage collaboration, co-creation and people development by empowering others Agile mindset with a positive attitude to change and meaningful growth Inclusive & empathetic towards others whilst encourage. diversity Self awareness, understanding your impact on others and contribution to the whole group WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories We are an inclusive company where you are encouraged to be yourself at work JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it s our people who make us who we are. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Take charge of service planning Create short term to long-range forecasts (but not limited to) for the following: workload, HC requirements, AHT Trends, shrinkage inputs, occupancy. Evaluate interval level attainment and trend against targets and forecast to identify production volume changes that will lead to workload reassessment and the appropriate realignment in specific or all fields on a regular basis Track and report forecasted vs actual production volume trends by LOB, campaign and site. Perform root cause analysis to identify the reasoning for poor service levels and create recommendation for turnaround at the soonest possible time. Monitor attendance and tardiness by day and interval, adjust for staffing challenges, update scheduling database and generate attendance reports. Adept in Capacity Planning and maintenance. Schedule and disseminate information Routinely clean up headcount roster and other related credentials in IEX/scheduling software supporting the program Loading the appropriate historical volumes and patterns into the scheduler to project month-over-month variances. Ensures that all operational staff are positioned effectively with minimal need for overtime to meet service level objectives. Completely schedule agent development activities per the budget without risk to service level objectives. When large-scale training and other initiatives require the use of other service area staffing, coordinate efforts by effectively communicating market/campaign. Able to identify needs for overtime and other necessary in office and out of office staffing adjustments ahead of time and incorporates into schedules. Advise and/or approve/deny time off requests based on objective analysis. Conduct regular and impromptu meetings with other departmental partners to go through staffing models, recommended actions and call out any potential risks to service level objectives and Bill to Pay together with the action plans to course correct at the soonest possible time. Responsible in creating multiple scheduling scenarios and present to stakeholders to determine optimum O/Us based on desired movements Core responsibility is to provide efficient schedules to cater to programs SLA Will support multiple LOBs and programs If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management.

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 769283

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Basic Function The Logistics Order Administrator is responsible for the day to day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport provider, service account managers and global logistics organization. Order Fulfillment : Responsible for the sourcing and shipping NCR Spare parts inventory on shipment orders for the Europe region. To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets. Key for this resolution is fast response, good communication and determination to find solutions for our customers. Stock returns/Inventory management. To ensure the return of Good and Defective stock to NCR Central Parts Depot. Arrange for Return parts collections from Customer Site locations and manage completion of these jobs with regular follow-up with the Logistics service provider. Stock Inventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution. Inventory levels: managing stock level plans and fulfillment to obtain required service level results. Incident Management: on Logistical service level shipments, right from Order creation to completion. Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures . Responding to email quires/requests on Parts delivery, exceptions/failures, and escalations. Business Data Reporting: Analyze daily Logistical spend and ordering Data for Historical Trends. Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis. Logging Logistics Shipment failures on the Escalation Portal to review with management. To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management. Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines. Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business requirements. Required qualifications: Academics- Bachelor s degree from a four-year college or university. Language Proficiency - Proficient in Speaking and Writing -English Computer Proficiency - Windows PC skills, MS Office applications (Excel, Outlook, Word, PowerPoint a must) At least two years work-related experience. Preferred qualifications and working conditions: Requires extensive knowledge of general business methods and practices with an emphasis in materials and logistics management. Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Demonstrates a sense of urgency for customers. Applies functional expertise and Continuous Improvement methods and skills to improve financial and operational results, and customer delight. Seeks feedback, leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence. Identifies and removes obstacles to ensure organization results are achieved. Completes job assignments with minimal supervision.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the digital future. Be part of a winning team that leads the way in Enterprise Information Management. YOUR IMPACT Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup, high-availability, and disaster recovery software. You ll leverage critical thinking on an ongoing basis, as each customer situation is unique. Therefore, you will need to be creative with your solutions. The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone, e-mail, and support portal message board. Our strong team-based environment ensures that if you get stuck or need some help, you ll always feel supported. WHAT THE ROLE OFFERS Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level operating system, application, network, hardware level, hypervisor, cloud environment, etc. Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction. Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements. Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests. Excellent customer service skills, adding to the customer experience. A track record of sound judgment and decision-making in positions with significant responsibility. Challenging yourself to master the complex subject matter Communicating with and assisting people of varying technical skill levels Consistently providing excellent technical support when subjected to different degrees of visibility into affected environments Troubleshooting errors with diverse degrees of depth and complexity Keeping a patient and collected composure while resolving customer requests and possessing excellent customer service skills. Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc. Building and leveraging VMs, maintaining a functional virtual workspace WHAT YOU NEED TO SUCCEED 5+ years of experience in backup and recovery operations. Hands-on experience with Backup and recovery solution. Familiarity with cloud backup solutions (e.g., AWS Backup, Azure Backup). Solid understanding of storage systems (NAS/SAN), virtualization (VMware/Hyper-V), and Windows/Linux environments. Ability to automate tasks using PowerShell, Bash, or Python. Strong troubleshooting and documentation skills. Willing to work in rotational shifts Nice to Have Experience in SMB or startup environments. Knowledge of cybersecurity best practices related to data protection. Certifications in backup technologies or cloud platforms (e.g., Veeam VMCE, AWS Certified). OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Company Name: Surya International Enterprises Pvt Ltd Job Title : Maintenance Resco Team Member Location: Tripura Qualification: ITI Experience: Fresher Or 1Year Preferd Salary: Negotiable Selection Procedure: Phone Call Interview And Personal Interview Employement Type: Full Times Job Summary: Surya International Enterprises Pvt Ltd is looking for dedicated and proactive individual to join our Maintenance Resco Team. The ideal candidate will be responsible for managing and maintaining Resco-based systems, ensuring their smooth operation, troubleshooting issues, and implementing necessary updates and improvements. You will work closely with cross-functional teams to ensure timely and efficient delivery of maintenance services. Key Responsibilities: Perform regular maintenance of Resco-based applications and systems. Troubleshoot and resolve system-related issues or performance problems. Monitor system performance to ensure optimal operation and user satisfaction. Collaborate with development and operations teams to apply patches, updates, and upgrades. Work closely with users to identify and resolve issues in the Resco environment. Provide technical support to internal teams and users, ensuring quick resolution of any system problems. Document system configurations, issues, solutions, and best practices. Conduct regular audits of the Resco environment to ensure compliance with company standards and security protocols. Ensure that all maintenance activities are completed within agreed-upon service level agreements (SLAs). Develop and implement preventative maintenance schedules to reduce downtime. Assist with data migration, system integration, and other technical projects as required. Support training and mentoring of junior team members as needed.

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications, capabilities, and skills Exposer to cloud technology Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications, capabilities, and skills Exposer to cloud technology

Duties & Responsibilities : Manage and resolve critical P1/P2 incidents within Service Level Agreements (SLAs). Assemble and lead an ad hoc Incident Response Team (IRT) composed of specialists from engineering, infrastructure, network, database, and other relevant groups. Provide timely and effective communication updates about incidents to customers and internal stakeholders. Thoroughly document incidents, ensuring all details are captured accurately for future reference. Monitor and analyze incident trends to identify areas for product stabilization and process improvement. Collaborate with IT, Infrastructure, and Engineering teams to enhance incident management processes. Ensure proactive application monitoring to alert teams before a P1/ P2 incident is registered. Knowledge, Experience & Skills: Proven experience in managing a Critical Incident Management (CIM) function. Ability to lead and coordinate cross-functional teams in time-sensitive situations. Strong skills in crafting and publishing business-critical communications to customers and stakeholders. Demonstrable experience in process improvement and management involving multiple technical stakeholders. Knowledge and experience with cloud support functions preferred. Experience in SaaS or cloud environments preferred. Understanding of the travel domain (NDC, Airlines) preferred. 4-5 years of management experience. This position requires working on a rotating shift schedule, requires on-call duties, including weekends and holidays, to provide continuous coverage 24 hours a day, 7 days a week. What do we offer An opportunity work on the future of travel industry in market leading company - NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goalsReady to elevate your career alongside driven and talented colleaguesIf that sounds like you, explore a career at Alegeus today. Opportunity Happens Here . Banking Operations Associate II Join our team at Alegeus, where you ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Banking Operations Associate II, you ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partners experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships! OPPORTUNITY HAPPENS HERE REALIZE YOURS Alongside the best and the brightest, you will regularly: Execute back office and banking operations tasks related to Consumer Directed Healthcare claims and Health Savings Account (HSA) inquiries, ensuring compliance with company policies and regulatory guidelines (e.g., CIP, OFAC). Perform account reconciliations, transactional processing, check research, and resolution activities accurately and within established service level agreements (SLAs). Meet daily productivity goals and maintain high-quality standards in all assigned tasks. Communicate effectively with internal and external stakeholders, ensuring timely and professional responses to work requests. Analyze operational data to identify trends and potential issues, report findings to management, and recommend process improvements. Support daily operations by streamlining workflows, aligning procedures, and participating in special projects as assigned. ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Banking Operations Associate II, these skills are essential for success: Abilities: Demonstrated ability to meet productivity goals, communicate effectively, produce high-quality work, streamline operational workflows, and contribute to special projects. Experience: 1-2 years experience in banking operations and/or finance operations. Experience working in multiple processing environments executing back-office support. Education: Bachelor s degree preferred. Location: Bangalore. BECAUSE WE CARE, WE OFFER: A flexible work environment Competitive salaries, paid vacation, and holidays Robust professional development programs Comprehensive health, wellness, and financial packages SHARED AMBITION. INSPIRED FUTURE. At Alegeus, our success is guided by our aligned vision and values it is how we work together and collaborate to achieve our goals. People First . We pride ourselves in bringing talented people together and treating one another with care. Partner Powered . We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing . We are driven by potential and relentlessly determined to achieve our goals.

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate the implementation of digital media plans to achieve campaign objectives. Track digital campaign performance and maintain post evaluations of all key campaigns executed and provide recommendations. Prepare and deliver presentations. Monitor Market trends and identify new digital opportunities and advertising spaces. Perform ad-hoc and other job-related duties as assigned. A bit about you: At least 4-7 years of Agency experience in Digital advertising. Good knowledge of Display, Paid Search and Paid Media Advertising with hands on experience on Google Ads, Meta Ads, LinkedIn & X(Twitter) Ads. Experience with campaign management and ad serving technology like Sizmek & Google Analytics Well versed with tools such as SimilarWeb, ComScore, etc. Organizational and time management skills. Location: Gurugram Brand: Carat Time Type: Full time Contract Type: Permanent

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate the implementation of digital media plans to achieve campaign objectives. Track digital campaign performance and maintain post evaluations of all key campaigns executed and provide recommendations. Prepare and deliver presentations. Monitor Market trends and identify new digital opportunities and advertising spaces. Perform ad-hoc and other job-related duties as assigned. A bit about you: At least 4-6 years of Agency experience in Digital advertising. Good knowledge of Display, Paid Search and Paid Media Advertising with hands on experience on Google Ads, Meta Ads, LinkedIn & X(Twitter) Ads. Experience with campaign management and ad serving technology like Sizmek & Google Analytics Well versed with tools such as SimilarWeb, ComScore, etc. Organizational and time management skills. Location: Mumbai Brand: Carat Time Type: Full time Contract Type: Permanent

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a good passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management. The ideal candidate will not only have exposure to healthcare revenue cycle, including shared services functions (e.g. billing, collections, cash application) but also have good customer obsessed skills to resolve complex dispute management and provide good customer service. They will be able to learn quickly and be willing to experiment with new ideas. Reviewing and investigating claims processing, verifying the proper payment of claims, and bringing insurance claims to full resolution through a combination of external third-party relationships and cross-functional communication and collaboration. Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise. Conducts regular review and follow up of accounts receivables, ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists, ensuring that all claims are adjudicated correctly per the members benefits, investigating claims that do not process as expected or for which we do not receive a determination, all while adhering to all applicable guidelines. Design, develop, and implement process improvements to prevent denials and reduce internal processing errors. Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR Finding and resolving market trends with specific payors, escalating where appropriate while utilizing root cause analysis to develop appropriate action plans. Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position 4+ years of Accounts Payable (AP) experience 2+ years of team management experience Experience using data to influence business decisions Knowledge of Six Sigma defect reduction techniques (Lean, etc.) Experience of Oracle/Oracle Payables/Oracle Receivables Experience in accounts payable, accounts receivable or procurement

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

You will be working as a Customer Care Specialist for a US process at our Gurugram office, requiring you to work from the office exclusively. The salary range for this position is between 3.08 Lacs to 3.5 Lacs. Your primary responsibilities will include providing customer service through calls, ensuring adherence to Service Level Agreements (SLAs) related to Customer Satisfaction, Service Level, Handle Time, and Customer Effort, as well as executing issue/query resolution and maintaining delivery quality at the client level during calls. To be eligible for this position, you must be a graduate in B.Com, B.A, BCA, BBA, BHM, or BSc with excellent communication skills, or hold a B.Tech/MBA/MCom/MA degree with a minimum of 2 years of experience in the same domain, particularly in Voice processes. Strong written and verbal communication skills are essential for this role. Additionally, you should be open to working night shifts, which typically start from 5:30 pm and extend up to 5 am. If you meet the eligibility criteria and are ready to take on these responsibilities, we look forward to having you on board as a valuable member of Team Signity. For further queries or to apply for this position, please contact us at +91-7042553143. Regards, Team Signity,

Strong understanding of the Sales processes relating to IT Products, Software, and Services Excellence at lead generation, adding new customers, building customer relationships, cross-selling, up-selling, negotiating, and closing deals. Ensure a Customer-First approach and create a service level differentiator by quick turnarounds and any-time availability. Self-confidence in accepting and achieving Gross Margin Targets through skilful negotiations with the Customers and the OEMs Proficiency and diligence in working with Sales Management Software Systems, CRM and keeping updated with commercial, technical, completion, issues, etc. Requirement : Overall 15+ years of experience with at least 6+ years of Sales experience in the local territory. Experience in selling IT Infrastructure products (Cisco and other OEMs), including Enterprise Networking, cybersecurity, Collaboration, and data centre. Experience in selling Software and Cloud Services products (Cisco and other OEMs). Quick learner with the ability to showcase our offerings compellingly. Confident personality and should be a good team player. Excellent communication, interpersonal, problem-solving, presentation, and organizational skills. Personal integrity in commercial dealing and working.

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers