1182 Service Level Jobs - Page 9

Job Description: Minimum 7 years experience in SAP Sales & Distribution module. Experience in S4 HANA environment is preferred. Certification in SAP SD S4 HANA will be an added advantage. Client facing experience is a must. Experience in at least 1 end to end implementation projects or roll-out projects. Should have worked in production support projects. Should have good understanding about Service level agreements, KPIs, etc. followed in production support projects. Very good knowledge about end-to-end sales & distribution process is must. Knowledge / experience in EDI / Idocs and in Scheduling agreements are mandatory. Candidate should have Knowledge / experience in processes like Consignment flow, Sales Bill of materials, Down Payment, Self-billing processes, etc. Candidate should also have knowledge / experience in edoc_cockpit and tax invoices processes related to Latin America and Asia Countries. Experience in automotive industry will be an added advantage. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, AI/ML & Data Platforms team, you will address complex business challenges by crafting accurate and efficient solutions. Your responsibilities include configuring, maintaining, monitoring, and optimizing applications and their cloud infrastructure through code, allowing you to independently assess and improve existing solutions. As an essential team member, you will leverage your expertise to ensure the smooth operation, availability, reliability, and scalability of your application or platform. Job Responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Ability to initiate and implement ideas to solve business problems Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Preferred qualifications, capabilities, and skills Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, AI/ML & Data Platforms team, you will address complex business challenges by crafting accurate and efficient solutions. Your responsibilities include configuring, maintaining, monitoring, and optimizing applications and their cloud infrastructure through code, allowing you to independently assess and improve existing solutions. As an essential team member, you will leverage your expertise to ensure the smooth operation, availability, reliability, and scalability of your application or platform. Job Responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Ability to initiate and implement ideas to solve business problems Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Preferred qualifications, capabilities, and skills Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of Mainframe Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Has the ability to follow policies and procedures, attention to detail. Demonstrated strong problem-solving skills and decision-making ability around complex problems. Ability to think creatively to deliver solutions through continuous improvement. Required qualifications, capabilities, and skills Formal training or certification on Technology Support concepts and 2+ years applied experience Hands on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Bachelors degree in Information Systems discipline or 3 year technical degree. Hands on Mainframe System and Batch Operations experience. Demostrates strong knowledge on Netcool/Control-M/CA7/ Zeke / Mainframe Console . Relevant experience in Mainframe Operations. Knowledge on Mainframe IPL (Initial Program Load). Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Hardware Breakfixes and basic knowledge on Storage function will be an advantage. Exposure to observability and monitoring tools and techniques Work well in a team environment Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of Mainframe Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Has the ability to follow policies and procedures, attention to detail. Demonstrated strong problem-solving skills and decision-making ability around complex problems. Ability to think creatively to deliver solutions through continuous improvement. Required qualifications, capabilities, and skills Formal training or certification on Technology Support concepts and 2+ years applied experience Hands on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Bachelors degree in Information Systems discipline or 3 year technical degree. Hands on Mainframe System and Batch Operations experience. Demostrates strong knowledge on Netcool/Control-M/CA7/ Zeke / Mainframe Console . Relevant experience in Mainframe Operations. Knowledge on Mainframe IPL (Initial Program Load). Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Hardware Breakfixes and basic knowledge on Storage function will be an advantage. Exposure to observability and monitoring tools and techniques Work well in a team environment

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Your responsibilities: This position is responsible for managing employee data accurately from Hire to Retire complete process in Hi-Next as the data will flow to all downstream applications. Ability to work across geographies and different regulatory environments. Ability to analyze and understand complex problems and their resulting dependencies. Excellent attention to detail, time management, and multitasking skills. Support in preparing offer letters for shortlisted candidates Preparing offer letter for shortlisted candidates and keeping track of BGV status Support key Employee Life Cycle processes such as onboarding of new professionals, professionals data management, absence management, visa renewals. transfers, offboarding of professionals. Monitoring payroll related data in in Workday, including salary and regular payments, and assuring supporting documentation are in place. Oversee time-sensitive procedures and assure that data, such as salary, one-time payments, bank information, etc. , is validated as correct and genuine. Adhere to the SOP and WI s defined for each process and follow the instructions as mentioned Ability to identify process deficiencies and perform initial root cause analysis in support of improvements. Ensure to achieve SLA targets and agreed KPIs, identification of root causes of operational issues and implementation of improvement measures. Capturing ELC related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool) and process ownership of complete employee life cycle from Hire to Retire/ Termination Ensuring execution and delivery of ELC services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT), etc Extracting reports for internal data quality through Ad-hoc query, or from customized Transactions and willingness to learn and implement the learning in an innovative manner. Living Hitachi Energy core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business. Your background Graduate/ MBA/ Any Degree. At least 1-3 years of experience in HR Shared Services in a global organization will be added advantage. Proficiency in MS Office and excellent written and verbal communication. Skills ability to manage multiple demands on time and work with cross functional teams. Flexible to work in any shift. A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve. Customers with a can-do attitude. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Education Qualification Master Degree Job Briefing EvinceDev (Evince Development) is looking for Talented candidates as per the requirements described here. Following are the Brief points of the Job requirements Proven experience (3-6 years) as a Business Analyst, preferably in the IT services or product industry. Strong understanding of business processes and sales lifecycle in IT. Ability to translate business needs into clear technical requirements. Proficiency in tools like MS Suite, Wireframing Tools, and Power BI. Strong analytical, problem-solving, and documentation skills. Excellent communication and presentation skills. Ability to collaborate across teams Sales, Technical, and Product. Detail-oriented and process-driven mindset. Understanding of SDLC (Software Development Life Cycle). Fluent in Oral & Verbal communication. Experience in creating Software Requirement Specifications (SRS), Business Requirement Document (BRD), Functional Requirement Document (FRD) specifically for Custom Software & Mobility Projects. Experience in creating Proposal Document & Master Service Level Agreement (MSA). Experience creating User-flow diagrams and System Architecture Diagram in alliance with Technical Team. Experience in creating & managing Collateral documents such as Resumes, Case Studies, Portfolios, etc. Experience in handling documentation process throughout the Pre-Sales & Post-Sales process. Experience handling Pre-sales cycle such as Requirement understanding, Proof of Concept Document, Estimation doc, Questionnaire document, etc. in coordination with Technical team. Must Have Skills Following are the minimum mandatory skills requirements Experience with creating SRS, FRD, BRD, Proposal & MSA Documents. Experience with managing the documentation process throughout Pre-Sales & Post- Sales. Experience with creating User-flow & System Architecture Diagram. Primary Skills Following are the minimum mandatory skills requirements Create user workflows, system architecture, and infrastructure documents using design and wireframe tools. Ensure clear and effective communication between clients and the technical team. Translate client requirements into detailed technical documentation for seamless implementation. Good To Have Following are the minimum mandatory skills requirements Following are the minimum mandatory skills requirementsFamiliarity with Agile methodologies such as Scrum and Kanban, and experience using tools like JIRA, Asana, or monday.com. Ability to analyze and interpret business metrics and KPIs. To apply on this role kindly send email on [email protected]

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience ( Not hiring for undergraduate or from BTECH\IT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience ( Not hiring for undergraduate or from BTECH\IT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job Description: Level-10 (SAP ABAP WF with S4 HANA ): Minimum 8 to 10 years of work experience in SAP ABAP workflow and S4 HANA in technical design, development, testing, and documentation. Capable of designing solutions. Must have SAP development architect experience. Require at least 4 implementations and should be comfortable in providing Production support as per SLA. Experience in designing new applications. Should have Rest ful ABAP programming (RAP) tool experience. Must have experience in Code push down in S4 HANA Candidate should be familiar in code optimization and utilizing HANA s in-memory computing capabilities, using techniques such as CDS (Core Data Services), AMDP (ABAP Managed Database Procedures), and HANA-specific performance tuning. Should have experience in S4 Hana and third-party systems integration. Should have hands on experience in CDS views for CFIN for performance optimization. Should have experience in Creating and extending CDS views for data modelling, and using annotations to optimize UI, OData services, and performance. Should have experienced in Dynamic UI element creation methods / Generic class developments Experience in Designing Adobe forms (Both Offline / Online), Smart forms. Working experience in Web services Exposure in Enhancement Techniques Knowledge in the below areas will be an added advantage - Understanding BSP pages/ Architecture - Portal Integration - Service level configuration Workflow Integration Should be able to perform work item analysis and task analysis . Configuring of log events, the linking of change documents to events, the definition of reports for workflow, and be able to perform configuration relating to workflow sap box and experience in ABAP Objects. Experience in ABAP Procedural and Object logic, BAPIs, BAdIs, IDocs, Customer Modifications, Enhancement Frameworks and SmartForms. Ability to prepare the technical specification. Experience in FI , SD , MM modules with a very good understanding of their basic processes. Excellent verbal & written communication skills. Willing to work in shifts (11AM to 8-30PM). At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

The People Services Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team . This role is responsible for executing and refining administrative processes within the company s HR system, maintaining data integrity, consistency, and alignment with global and local standards. Key Responsibilities Manages and enhances end-to-end People Services operations in accordance with global processes, with consideration for local variations, ensuring data accuracy, professionalism, and efficiency. Maintains and updates HR systems, ensuring timely and precise data input while supporting process improvements. Conducts audits to uphold data integrity, proactively addressing discrepancies and implementing necessary remediation actions. Creates and organizes personnel documentation, ensuring compliance with data protection policies and evolving regulatory requirements. Delivers on Service Level Agreements (SLAs) and aligns policies with best practices to support a positive employee experience. Collaborates with HR team members to maintain consistency across HR policies, practices, and workflows. Partners with stakeholders to enhance HR services, fostering innovation and efficiency in operational processes. Prepares data extracts and supports payroll functions, facilitating timely and accurate processing. Proactively assists People Services team, addressing emerging needs and operational demands. Works closely with the People Services Country Manager to resolve challenges and align solutions with strategic HR objectives. Skills & Experience Relevant experience in entering, maintaining, and processing accurate data within business IT applications. Expertise in preparing and managing high-volume data extracts. Experience using HR software, including Microsoft Dynamics 365 HR Solution (preferred). Proficiency in Microsoft Office and other productivity tools. Experience collaborating with stakeholders across diverse regions, including North America. Skilled in conducting and evaluating background checks with accuracy and discretion. Ability to prioritize and manage h igh-volume workloads efficiently. Strong written and verbal communication skills, ensuring professionalism across all interactions. Ability to handle sensitive and confidential information responsibly. Proactive and adaptable, thriving in both independent and collaborative work environments. Effective time-management and organizational skills, ensuring efficiency in task execution. Ownership and accountability, consistently seeing tasks through to completion. A college degree or equivalent professional experience is beneficial.

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions Experience: Minimum 6-7 years of experience in customer service, with at least 2-3 years in a lead role. Skills: Strong leadership and team management skills Excellent communication skills Strong problem-solving skills Customer-focused attitude Conflict Management Presentation and Reporting Automation/AI in support (e.g., chatbots) Adaptability and Resilience

For our business, for clients, and for you Job Description Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behavior, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desirable. 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https: / / apexgroup.com / csr-policy / If you are looking to take that next step in your career and are ready to work for

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to handle the forecast. Determine an acceptable range, if any, for service levels goals to fluctuate before an action plan is implemented. Responsibilities: Intra-Day Performance manage forecast to actual by 30 minutes, in order to meet service levels and efficiency. Provides hourly communication on all aspects of the contact center performance. Utilize IDPs to determine variances to forecast, AHT and staffing. Documents any actions taken or issues impacting performance. Queue Monitoring Monitors site performance to ensure service levels metrics are met and are not negatively impacting other metrics. Reviews hold time and availability, request skill changes as appropriate to ensure queues do not jeopardize customers satisfaction. Requests allocation or skill addition, Analyzes IDPs throughout the day to determine if service levels goals are in jeopardy. Implements escalation procedures when determination is made that the enterprise os specific business segments are in jeopardy. Real Time Adherence Oversees minute by minute contact center queue management. Oversees adherence per interval li> Prioritize time sensitive communications. Notification of RTA exceptions is required to quickly impact adherence issues. Review RTA and continually reassess based on contact center events. Monitor performance to ensure service level metrics are not jeopardized due to lack of adherence. Identifies improvement opportunities and implement solutions to improve site productivity Queue Management Performs skill changes when thresholds/efficiency/service levels are in jeopardy. Coordinates with NRP to determine when assistance at other skills is necessary. TCC/Jumpstart need. Analyzes Call drivers. Communicates trends to NRP and make recommendations to resolve Communicates volume drivers and current performance React in response to forecast variances (high/low). Assesses queues and communicate findings to national, technology team and leadership as needed. Works with Force Desk supervisor to develop action plans to handle unexpected call surges and/or to manage efficiency during off peak call times. Executes plan real time according to the situation. Exception Reporting. Checks attendance calls and voice mail. Enters exceptions in application. Communicates shrinkage outside of forecast. Performs other duties as assigned. Skills Requirements: 1-3 years of experience in similar role. Prior work force management experience including forecasting, staffing, and scheduling, desired. Prior call / contact center experience, 1 year minimum required Strong and effective oral / written communication skills (communication will be with various levels client organizational structures) Excellent presentation skills High level of proficiency with Excel Strong mathematical skills. Strong analytical skills. Ability to multi-task. Ability to prioritize deliverables. Ability to maintain confidential information. Working knowledge of Avaya or other ACD system. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Job Description Service Delivery: Supervising and coordinating service teams to ensure efficient and effective service delivery. Monitoring and maintaining service quality standards. Implementing and optimizing service processes to enhance customer satisfaction. Team Leadership: Leading and motivating service teams, including training, performance evaluations, and resolving personnel issues. Providing guidance and support to team members for successful service delivery. Customer Relationship Management: Building and maintaining strong relationships with clients or customers. Addressing customer inquiries, concerns, and feedback in a timely and professional manner. Service Improvement: Identifying areas for service improvement and implementing best practices. Continuously assessing service performance and taking corrective actions as needed. Budget Management: Managing service budgets, including cost control and resource allocation. Ensuring cost-effective service operations without compromising quality. Reporting and Analysis: Generating reports on service performance, key metrics, and service level agreements (SLAs). Analyzing data to make informed decisions and drive improvements. Compliance and Regulations: Ensuring that services comply with industry standards, regulations, and safety requirements. Staying up-to-date with relevant laws and regulations that pertain to the service operations. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Licence Yes (Two Wheeler) Documents Address Proof,Aadhar card Assets Smartphone,Two Wheeler Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Risk Technology which is aligned to Corporate technology division, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications, capabilities, and skills Drive to self-educate and evaluate new technology Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Risk Technology which is aligned to Corporate technology division, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications, capabilities, and skills Drive to self-educate and evaluate new technology

*You must be able to start on September 1, 2025* Please note: This position is not eligible for employment based sponsorship. ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals. What you get to do in this role: The Sales Development Representative builds sales pipeline by identifying qualified opportunities: Establish new business relationships with influential contacts within target accounts Understand an organizations goals Identify new sales opportunities and pass them to Field Sales team members in the CRM Partner with Field Sales to create regional territory plans Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automat

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Maintain static set-ups & rate maintenance to facilitate reconciliation of invoices Meet Service Level Agreement targets Work on SmartStream s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate- Customer Service (T2) The Associate- Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 5 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Collaborate closely with global and regional teams from across different functions, with regards to log monitoring strategy, operating model, implementation, and service delivery. Perform process gap analysis, capture findings as MSII and drive closure. Interact with project managers, business analyst and developers, detailing business requirement and driving quality end-to-end automation in an agile manner. Leading initiatives around improving adherence to IT service controls and service management key control indicators. Providing regular and timely updates to management on progress and when applicable highlighting key challenges to delivery that may require escalation. Deliver log monitoring services in accordance with Service Level and Performance Level agreements. Prepare and share with management weekly/monthly performance reports; chart out the trend. Participate in security audits and assessments, both internal and external. Work with key stake holders, effectively resolve any queries/escalations thereby improving customer satisfaction levels. Requirements Should have bachelor s degree in engineering/technology. Experience in Logging and Monitoring/IAM/Cybersecurity Solid understanding of security principles and practices. Should have good knowledge and understanding of analysing Database layer, Operating System layer and external Cloud layer security logs. Strong understanding of the Risk and Control principles. Highly self-motivated and proactive with very well-developed communication skill. Strong analytical and problem-solving skill with ability to deal with complex & technical data. Able to adhere to deadlines, work autonomously as well as within a team structure with minimal supervision and escalate in a timely fashion.