1656 Service Level Jobs - Page 9

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

Job Description The Customer Support Agent will be responsible for handling US health insurance Claims from healthcare providers or their authorized representatives. The Agent will assist with inquiries related to benefits, eligibility, claims, authorizations, and other support services. This position requires the ability to work across various systems, deliver exceptional customer service, and ensure compliance with privacy and regulatory standards including HIPAA and other applicable guidelines. Key Responsibility Handles Claims related to providers: Benefits, eligibility, claim status, Claims adjudication Claim research and Explanation of Benefits (EOB) Utilize internal systems and tools ...

Summary Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. - The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. About the Role Key Responsibilities: Master Data - Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. Be Subject Matter Expert in the assigned area of work - Support dat...

Job Summary: Looking for strong technical knowledge in Oracle and SQL Server database administration with experience handling multiple projects and deliverables. Role requires 24/7 shift support and working from the office. Essential Job Duties and Responsibilities: Manage day-to-day Oracle/SQL-related incidents, changes, problems, and service requests. Install, maintain, and support databases, including Oracle GoldenGate replication, Data Guard, RMAN backup, SQL Server maintenance, Always On setup, RAC & standalone grid infrastructure on Azure. Monitor and report on database health using tools such as SolarWinds & OEM; perform daily health checks and resolve issues proactively. Resolve or e...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end...

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we re empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our missionTo fuel small businesses with the financial tools they need to succeed. At Bluevine, you ll be part of a collaborative, fa...

Join our Team About this opportunity: Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the high severity outages aggressively and ensures that the restoration is done within the Service level agreement with the customer! What you will do: Manage Incidents 24X7 and ensure minimal disruption to the service.This role requires for handling the NW performance & availability and Dead Sites number along with end customers, responsible to handle the governance with End Customer This position requires expert skill in managing the end customer, including the critical skills of Dispatch/Estates a...

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security inci...

Be part of JPMorganChase s Wholesale Lending Services group! Join our Central Insurance Team and be the compliance expert were looking for. As an Insurance Service Specialist II within JPMorganChase, you will ensure the integrity of assets and collateral by maintaining appropriate insurance coverage. Your attention to detail is crucial in reviewing servicing activities and portfolio guidelines for quality and timeliness. Collaborating with vendors and servicing teams, you adapt to changes in policies, procedures, and systems. Your skills in conflict management, critical thinking, and stakeholder management help facilitate discussions and create beneficial solutions. Emotional intelligence an...

Role Purpose Responsible for supporting hotels in enhancing revenue and market performance sharing in depth data analysis and recommending strategies to then execute. Key Accountabilities Manage the revenue function across a portfolio of hotels, developing and managing short, medium, and long-term strategies for profitable revenue generation and capture as set out in each hotels Service Level Agreement. Responsible for pro-actively and cost effectively maximizing hotel room revenues, RevPAR and system delivery to achieve superior performance in comparison to the competitive set as measured in RGI and against budget growth targets Develop strategy to achieve overall hotel revenue. Analyzing c...

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components. Support users for Logging - Incidents, Requests and Changes. Coordinate tickets to closure and ...

Job Title:Team Leader Service Line:Medical Coding Department:Operations Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep ...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

Having good Technical Knowledge in Fire Alarm System, CCTV System, Access control system and BMS Systems .Should be able to Interact with Client and Operation Teams. Accountable for arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative & breakdown maintenance. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Service bank growth and revenue enhancement Drive customer satisfaction parameters. Drive safety protocols at site...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performa...

Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval. Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control Addressing escalations and improving the services through strategic initiatives Reviewing, planning, and communicating projects/services that may impact delivery of services to end users When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks Providing periodic major incident metrics reports to the stakeholders Experience in effective stakeholder management, dealing with ...

The International Key Account Manager APAC is responsible for developing and executing strategic relationships to drive sustainable growth and strengthen long-term partnerships with key customers across the world and more specifically for APAC region. This role involves, identifying new business opportunities, driving revenue growth, lead contract negotiations, and ensuring seamless cross-functional collaboration, working closely with team members across the world and APAC region to deliver exceptional value to customers. Key Responsibilities- 1. Key Account Management Develop and maintain strong, long-term relationships with Global or Regional key customers. Serve as the primary relationshi...

Job Description Summary Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. This includes gathering and documenting requirements, building functional and technical specifications and overseeing build/test/deploy milestones to drive project delivery. Job Description Roles and Responsibilities Work independently, at the same time collaborating with all other roles within the team to ensure project meets organizational standards and customer needs. In this role, you will: Interact with internal and/or external customers and product managers to understand customer needs and timelines. Collaborate with development an...

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant t...

Job Title: Director- Lending Services Work Type: Permanent Location: DLF Cyber City, DLF Phase 3 It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and...

Title- Assistant Manager - Supply Planning Function- Supply Chain Location- Mumbai HO Req ID- R-1164484 Key Responsibility: The role of a Asst Supply Planning Manager is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should le...

ROLE DESCRIPTION: IT Manager s role is to oversee the IT Service Delivery activities (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also help the Senior IT Management to implement and maintain Industry s Best Practices, Policies, metrics and Governance. This role will have the secondary responsibility to support and provisioning of end user technology, including Desktop, Laptop, Printers, Multi-Function Devices and all other associated operating systems, software and Network Links. Staff relocation moves and changes, seni...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a...