2145 Service Level Jobs - Page 9

Job description Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving t...

Provide support as a system administrator for treasury and finance-related systems, including process monitoring and static data updates. Provide Level 1 (L1), Level 2 (L2), and Level 3 (L3) support for Treasury Management System (e.g. FIS Quantum/integrity & Trax) and other system users, ensuring timely and effective resolution of issues across varying levels of complexity. Resolve requests/tickets related to system functionality, data integrity, and process efficiency while adhering to service level agreements (SLAs) and maintaining high user satisfaction. Monitor system performance, perform regular maintenance, and coordinate with IT and vendor support for necessary updates or patches. De...

Provide support as a system administrator for treasury and finance-related systems, including process monitoring and static data updates. Provide Level 1 (L1), Level 2 (L2), and Level 3 (L3) support for Treasury Management System (e.g. FIS Quantum/integrity & Trax) and other system users, ensuring timely and effective resolution of issues across varying levels of complexity. Resolve requests/tickets related to system functionality, data integrity, and process efficiency while adhering to service level agreements (SLAs) and maintaining high user satisfaction. Monitor system performance, perform regular maintenance, and coordinate with IT and vendor support for necessary updates or patches. De...

Responsibilities:Lead and manage Oracle HCM ORC implementation, upgrade, and support projects Collaborate with stakeholders to gather requirements and ensure alignment with business processes Provide expert guidance on Oracle HCM modules, focusing on Recruitment and Onboarding Oversee support teams, ensuring timely resolution of issues and adherence to service level agreements Communicate effectively with clients, demonstrating a commitment to achieving customer and organizational objectives Utilize OUM methodology for project execution and management Develop and maintain reports using OTBI and BI Publisher Mandatory Skills:Minimum 9 years of experience in Oracle Fusion HCM modules, specific...

Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Profile Requirement- Qualification and Experience Education: Minimum: Graduate Experience : 3+ years of experience in service domain; preferably from lending domain Kno...

Focus on international supplier management within the designated region. Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards. Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network. Track and report supplier and operational escalations daily through internal systems. Provide regular updates on service and best practices to designated supplier networks. Support reporting requirements by analyzing and tracking service defects to identify trends. Organize and participate in supplier review meetings. Participate or conduct monthly/quarterly dashboard calls with suppliers and communi...

Understand the application\/feature\/component and issues related to the same from Business users; work to resolve the issues Monitor triage and resolve all issues pertaining to systems\ / applications\ / infrastructure tools in production Identify diagnose and resolve L-2 issues for end users over the phone chats and\/or via email Resolve production issues with proper approach and follow standards and security guidelines with very minimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation\/process improvements Mentor Trainee Associate and Associate I - Productio...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Require...

You will be mining through these tasks Strategic Leadership & Vision: Own the end-to-end escalation management function Develop and execute a comprehensive, multi-year strategy to significantly reduce escalations and enhance customer satisfaction Proactively identify and resolve systemic issues by influencing policy, product, and process changes Proactive Escalation Prevention: Lead the analysis of root causes for escalations across all channels, with a special focus on social media and high-profile incidents Implement robust prevention strategies and systemic solutions that address the core issues to stop them from happening in the first place Data-Driven Excellence: Leverage advanced data ...

We are seeking a detail-oriented and technically proficient Operations Team Member to join our CMS Operations team. The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems. This role involves managing end-to-end transaction processing, reconciliation, MIS reporting, and ensuring compliance with internal controls and service level agreements. The candidate will be responsible for executing transactions across NEFT, RTGS, IMPS, and internal transfers, maintaining pool account reconciliations, and publishing dashboards and performance reports. The role also requires coordination with IT and business support teams to resolve system is...

Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage the review of collateral documents, research client exposure, and process releases efficiently. Liaise with bank departments and external contacts, including Borrowers and Trustees. Complete all collateral processing within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and effic...

1. Client Engagement & Revenue Generation Maintain daily interactions with assigned (mapped) clients to nurture long-term relationships. Share insightful research reports from reputed research houses to support client decision-making. Ensure timely and accurate order placement, backed by pre-order confirmations. Proactively identify and onboard new Relationship clients to grow the client base and meet revenue targets. 2. Customer Service Excellence Respond promptly to client queries and communications, ensuring adherence to defined Service Level Agreements (SLAs). Deliver high-touch service to achieve top-tier client satisfaction and relationship scores. Troubleshoot and resolve client issue...

Loan Servicing Specialist Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our ficial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working acro...

Be the primary point of contact for our Business-to-Business customers through Calls, Email Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and ...

Fulfiment Manager Context breakup : Responsible for fulfilment of forecast & safety stock at depot-SKU level Work with supply chain teams on fulfilment of customer orders Analyse & work with the dispatch planner on areas of concern Coordinate & monitor critical SKUs at depots with sales Anticipate potential issues on sales & supply chain side and appraise relevant stakeholders Perform assessments on maldistribution of stocks , month end reports of underselling/overselling, changes in forecasts etc Trouble shoot issues like placements problems, space constraints at depots, slow moving stocks, partial truckload etc Owner of OFR for the zone and tracks the same on a daily basis. Plans and excut...

Account Manager (CE) at Midland Credit Management, Inc. When You Join Our Team, We Join Yours Whether youre just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won t just work together; we ll craft an extraordinary workplace together. Job Description Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Additional Inf...

Job Description The Sr Command Center Specialist (CSS) is responsible for ensuring that Technology Center (iCenter) resources are effectively utilized to deliver against targeted service level objectives while controlling operational costs and managing to strategic goals. The CSS monitors, manages, and adapts the intraday plan to account for deviances in demand or staffing levels. The CSS performs trending and root-cause analysis to explain service level variances as well as manage issues related to telephony, technology, and other events impacting operational performance. Ensure that all iCenter resources are effectively utilized to provide optimum service levels in all skill groups across ...

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit...

Review Client contracts and highlight anomalies Implement Contract in CRM (Salesforce, and Cvent Internal Interface) Partner with cross-functional teams to share best practices and improve communication and procedures. Process invoices using Oracle Financial system. Heres What You Need: Graduate with inclination towards Finance Good communication skills (verbal and written) Excellent analytical and logical ability Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment. Ability to communicate with offshore stakeholders in native English Some knowledge of EBS (Oracle) and Salesforce.com (CRM) is preferred respond to rep querie...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading ficial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Chief Technology Office team, you will lead multiple teams, overseeing daily implementation activities. Your role involves identifying and escalating issues while ensuring that your teams work aligns with compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates depen...

Job Purpose Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Own up Tinting machines across the territory Action out the booking, installation and successful nurturing of Tinting Machines across outlets in the territory. Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Manage and engage all dealers within the territo...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).