1182 Service Level Jobs - Page 13

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation. Creating the value matrix and strategizing the sales funnel for the product for the territory. Build a business database for the territory within the stipulated time limit. Execute collection of monthly MOP of Paint Majors from key Dealers. Conduct shortlisting of prospective Tinting Machines outlets in the territory and Franchise Stores subsequently. Conduct a credit risk assessment of every dealer. Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers. Build a strong team of DDEs. Understand and present monthly trade schemes of Paint Majors and build monthly dashboards. Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Action out the booking, installation and successful nurturing of Tinting Machines across outlets in the territory. Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Conduct credit risk assessment of every dealer. Manage the receivables for all dealers. Carry out the broad inventory management for the dealers. Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers.

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory. Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer. Manage the receivables for all dealers. Carry out the broad inventory management for the dealers. Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Collate the Business Database for the territory Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation Creating the value matrix and strategizing the sales funnel for the product for the territory Build a business database for the territory within the stipulated time limit Conduct all ground work activities for set up of the sales function for the territory Execute collection of monthly MOP of Paint Majors from key Dealers Conduct shortlisting of prospective Tinting ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Machines outlets in the territory and Franchise Stores subsequently Conduct a credit risk assessment of every dealer Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers Build a strong team of DDEs Understand and present monthly trade schemes of Paint Majors and build monthly dashboards Post Launch : Key Result Areas Supporting Actions Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers Own up Tinting machines across the territory Action out the booking,installation and successful nurturing of Tinting Machines across outlets in the territory Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer Manage the receivables for all dealers Carry out the broad inventory management for the dealers Engage in cross functional liasoning within the organization Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers

Engaging in identifying the ideal customer base for the territory to facilitate the propecting and lead generation. Creating the value matrix and strategizing the sales funnel for the product for the territory. Build a business database for the territory within the stipulated time limit. Execute collection of monthly MOP of Paint Majors from key Dealers. Conduct shortlisting of prospective Tinting Machines outlets in the territory and Franchise Stores subsequently. Conduct a credit risk assessment of every dealer. Gather benchmark data about length of credit given by Paint Majors and understand the inventory management followed by the dealers. Build a strong team of DDEs. Understand and present monthly trade schemes of Paint Majors and build monthly dashboards. Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Action out the booking, installation and successful nurturing of Tinting Machines across outlets in the territory. Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Conduct credit risk assessment of every dealer. Manage the receivables for all dealers. Carry out the broad inventory management for the dealers. Execute cross function interaction with commercial,CFA and other stake holders to ensure defined service level for his dealers.

Job Purpose Ensure, plan and manage cost effective inbound logistics by driving cost saving initiative and commercial negotiation centrally for all 8 units. Ensure warehousing selection & operations in co-ordination plant logistics team, secondary transportation, Part load movements, Railways movements & tonner management. Ensure standard process being followed across, interact on day to day basis for smooth logistics operations, work on P&B, driving management information & dashboards on timely basis. Work Experience: 10 - 15 years Job Location: Vadodara Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Inbound Logistics Cost optimization by Bulk Movements, Total cost based models, Key Raw Material complete logistics cost & process focus, mode shift, backhaul options with outbound, vehicle tracking using control tower to bring cost effectiveness, reduce inventories fulfilment time cycle. Support & Executing Negotiation strategies, conducting reverse auctions/Tenders etc. for contract finalization. Implementing distribution strategies for insourcing & outsourcing basis no. & location of customers & transport facilities. Develop strategy for optimizing freight cost across the business including working with other businesses. Prepare Request for Quote (RFQ) and comply with bidding procedure, prepare for Non-Prices & Price based evaluation and conduct negotiation. KRA2 Selection of warehouses & warehouse operations & secondary transportation to Customers/Plant locations & ensuring compliances related to warehousing & secondary movement of goods Selecting Hubs & Spokes for warehouses as per the pre-defined distribution strategy. Ensure secondary movement of goods from warehoused to customers/Plants. Ensure all compliances related to warehousing & secondary movement of goods Ensuring all license with the government authorities for haz-goods storing KRA3 Responsible for Railways transportation - Both inbound & outbound movement & ensuring timely placing of indents & timely completion of orders. SPOC for Railways transportation. Monitoring outward & inward rail movement by ensuring timely placing of indents & timely completion of orders. Ensuring all compliances, surveyor deployment, TATs. Facilitate unit with service provider for loading/unloading & 1st/last mile movements KRA4 Legal & Statuary Compliance CMVR to be followed in all right spirits like Ensuring Right Laden Weight, mandatory trainings, Railway circulars to be followed in right spirits. Zero deviations in EnHeSa standard being followed at all the units. Ensure compliance on transportation SOPs. Ensure Warehouse audits & compliances KRA5 Ensure SOPs to be followed in right spirits at all units. Ensure consistent SOPs are followed across all sites for RFQ, freight negotiations and contract award etc. Develop SOP for various Logistics Operations & Safety standards. KRA6 Customer satisfaction Identify and drive management initiatives and service level improvement opportunities to have Customer Delight. Ensuring adherence with SLAs and steering implementation across the entire geography. KRA7 Reviews & MIS Review on various SLAs like OTIF, Safety score, logistics cost, safety incidents, GPS violations, transporter evaluation, implementation of various project etc. to be done on regular basis for continuous improvements. Support in MIS & Dashboard Preparation.

Key Result Areas Supporting Actions To execute the Distribution roadmap for the organization to create value for the business Develop and drive the Inventory Planning policy, processes, and strategy in line with the business. Design the network and Distribution plan for the business Assessing the financial structure and inventory storage capabilities of the business. To execute the Fulfilment plan for different Categories and products as per market requirements. Manage Distribution network to ensure it adds value to the business Collaboration with internal stakeholders like Plants , Sales and Supply planning team to ensure Customer service levels are met. Continuous analyses and review of Order fill rate parameters and analytical modelling changes. Drive the team to monitor and track FG inventory for every location regularly in order to plan dispatch effectively. Support opening and closure of nodes to ensure optimum network cost and service level is maintained. Drive Supplies to cater to organizational demand as per expected timelines Anticipating stock demands based on current and future business patterns. Ensuring business has a steady flow of stock without investing too much on slow moving / dead stock. Manage vendors to enable execution of all analytical initiatives Perform evaluations and reference checks to ensure superior quality of vendors within budget while sourcing them. Conduct regular reviews with vendors and internal teams and sort any issues/ grievances to ensure smooth execution of projects. Facilitate correct and timely vendor payment. Build cross functional synergies with other teams to enable successful implementation of Distribution related initiatives Collaboration with internal teams to seek ways to continuously improve the supply chain process to ensure low costs, speed up delivery time and alternate delivery routes and partners. Drive the timely circulations and awareness of all supply planning discoveries and assess the affected units through timely provisioning to ensure alignment of business operations as per revised findings. Promote knowledge sharing regarding new updates in demand trends, whilst driving culture of recognizing performance, talks by external experts from the supply domain to drive adoption and discuss issues.

Minimum qualifications: Bachelor's degree in Supply Chain, Engineering, or equivalent practical experience. 8 years of experience in commodity management, agreement facilitation, supplier development, manufacturing, and supply chain processes. Preferred qualifications: 5 years of experience in vendor operations, including in governance and change management processes. Experience with the RFP process, agreement negotiation, and defining performance goals for vendors. Ability to prioritize and manage multiple tasks in a fast-moving environment, and adapt to changing priorities. Ability to interact with executive leadership. Excellent communication and presentation skills, with the ability to effectively articulate project details from business, process, and technical perspectives. Excellent program management skills and ability to work collaboratively within teams. About the job Recruiting Partner Operations is dedicated to optimizing Google's recruiting vendor relationships. We work for vendor performance by combining operational mastery with an understanding of staffing workflows, gained in collaboration with subject matter experts. In this role, you will prioritize vendor accountability for achieving hiring goals, applicant satisfaction, and process excellence. You will address operational challenges, drive data-informed decision-making, and guide vendors towards continuous performance improvement. Responsibilities Oversee vendor adherence to agreed-upon Service Level Agreements, performance metrics, and quality standards. Implement strategies to continually elevate vendor productivity and efficiency. Build relationships with Recruiting stakeholders. Understand their priorities, communicate vendor progress, and align vendor capabilities with business needs. Analyze performance data to pinpoint improvement areas, translate findings into actionable insights, and effectively communicate solutions to stakeholders. Conduct regular business reviews to identify gaps, advocate for root cause analysis, and ensure vendors execute improvement plans. Provide thought leadership, troubleshoot complex problems, and foster a solutions-oriented mindset to maximize vendor performance.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in a sales management consulting, sales operations, sales leadership, or related role. Experience owning the output of a contact center, field operations, and tech support operation; including meeting goals and metrics. Preferred qualifications: Experience in operations, strategy and planning. Experience working with executive level stakeholders and global distributed cross-functional teams. Excellent communication skills. About the job YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users voices to help shape product solutions. As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone. In this role, you will be responsible for leading a team of Vendor Managers who manage the YouTube Trust and Safety operations in India. You will work closely with internal cross-functional teams to solve problems related to the platform safety. You will lead the strategy and execution on achieving Key Performance Indicators (KPIs) related to all workflows that operate within the region. You will oversee Staffing, Service-Level Agreement (SLA) adherence, Quality performance, and other operations metrics. You will establish the operations at one or more sites and partner with stakeholders, cross-functional teams, and suppliers to make it a success. You will ensure that operations are in line with the internal policies and adhere to SOWs at all times. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together. Responsibilities Accountable for flawless operations by managing overall vendor performance in the region, driving vendor selection, consultation, and overall vendor operations strategies. Exercise judgment while dealing with urgent, sensitive needs related to the business and for escalation management and resolution. Lead forward thinking and innovative projects or initiatives in the business in addition to continuous improvements. Drive cross-functional collaboration, not limited to leading and delivering business reviews with key stakeholders, crafting and driving communication for various audiences separately, including C-level executives. Drive high-performance team dynamics, maintain team wellness, and manage poor motivation where needed within the team.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in operations or business management, and vendor management. 5 years of experience using analytics or applying project management tools to address business issues. Preferred qualifications: Experience in program management on cross-functional projects and ability to build new and improve existing processes and workflows. Experience developing strategy at executive level for decision making with recommendations using fact/data based approach. Knowledge of testing and Gen AI products, features or policies. Ability to navigate in ambiguous, achieving results in a fluid environment and adapting to changing business needs. Excellent communication skills with the ability to communicate with multiple levels including leadership teams and managers. About the job You will be responsible for YouTube vendor operations. You will work on YouTube Products to enable support for users and creators across channels. You have knowledge of the product suite to ensure that user feedback flows to the stakeholders/Product team and supports innovation. In this cross-functional role, you represent the users and problem-solve with the internal teams. You process suggestions, bugs, abuse and other product information to ensure we are improving the user experience. You will help realize the next level of performance for YouTube Content Operations. You will manage workflows operated by vendors within the region. This job will not only require accountability of vendor performance for which includes, but not limited to overseeing staffing, Service Level Agreement (SLA) adherence, quality performance and other operations metrics, but also require you to develop and program manage key projects related to global vendor operations. You will also manage sections of the long-term global operational strategy and support model, including decisions, agreements, vendor selection and continuous improvements of business processes. In this role, you will be exposed to graphic, controversial, and offensive video content during team escalations in line with YouTube s Community Guidelines. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together. Responsibilities Be accountable for operations and manage overall vendor performance across workflows. Collaborate with a wide-range of stakeholders including engineers, product managers, policy experts. Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures. Conduct analysis, optimize business performance, and deliver within product areas including analyzing data, identifying trends, and developing solutions that improve business performance. Manage projects involving multiple stakeholders, timelines, important organizational implications, and changing circumstances. Partner with cross functional teams locally and globally to drive continuous vertical and horizontal improvements. Lead and deliver regular business reviews with stakeholders and vendor relationship management activities. Synthesize analysis to deliver recommendations.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in vendor management, operations management, or supply chain management. Experience managing a portfolio or programs with impact to organization. Experience in people management and stakeholder management. Preferred qualifications: Ability to collaborate across multiple disciplines. Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership. Excellent problem-solving, negotiation and organizational skills. About the job Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities. Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs). Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance. Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations. Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner. Job Description: Key responsibilities: Maintains positive relationships with internal customers Ensures the service delivered meets the service level agreements and fix it where it doesn t Identifies customer needs within the business context and address feedback Determines ways to reduce costs without sacrificing customer satisfaction Builds partnerships with the delivery teams to identify solutions for issues that arise Location: Bengaluru Brand: Merkle Time Type: Full time Contract Type: Permanent

The Role: Strategy s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site). Your Focus: Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment. Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices. Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment. Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android. Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets. Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience. Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Direc

As the Omni Operations Manager for 3PL Operated DCs, you will monitor and guide our 3PL partner to run efficient DC operations from inbound to outbound, ensuring service levels, compliance and driving continuous improvements in line with the set targets for service, efficiency and cost. RESPONSIBILITIES: Monitoring 3PL DC inbound & outbound departments to maximize operational excellence, inventory accuracy, quality, efficiency and productivity for ops activities, Inb./outbound, VAS, returns, moves, garment care and NCG, Follow up the overall profitability based on cost effectiveness through accurate planning & budget follow up and by using cost saving initiatives Lead the H&M department teams to ensure logistic capacity needs in alignment with DC Mgr., where needed (based on forecast of regional flows & quantities; DC Manager to align with Regional Log. Sales & Ops, if needed). Monitoring and planning with 3PL management team to recruit, develop and retain workforce for Inbound and outbound according to capability needs and forecasted capacity requirements. Proactively identify improvement opportunities for operation activities to enhance operational performance and development. Follow up sustainability standards and strive to minimize Co2 emission Please refer to the attached role description for further details. WHO YOU LL WORK WITH As the Omni Operations Manager, your key collaborating partners will be DC Manager/ DC Controlling Manager, DC Business Experts/ Advanced user, Import / Export Manager, Transp. Manager/ Facility, Safety, Security Manager, Project Mgr./ Cross functional dept and 3PL business partner. WHO YOU ARE We are looking for people who have Strong operational 3PL logistics expertise Deep understanding of end-to-end DC processes and garment flow, service level agreement with 3PL. Solid knowledge in regional and global operational logistics standards, service level promise (online/ stores), as well as sustainability targets Strong communication & coordination skills Holistic view to look at the bigger perspective with a visionary approach Ability to encourage collaboration, co-creation and people development by empowering others Agile mindset with a positive attitude to change and meaningful growth Inclusive & empathetic towards others whilst encourage. diversity Self awareness, understanding your impact on others and contribution to the whole group WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories We are an inclusive company where you are encouraged to be yourself at work JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it s our people who make us who we are. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Embark on a transformative journey as Product Owner , where youll spearhead the evolution of our business data, within business banking product and propositions are tasked with developing, pricing, maintaining , and retiring all business banking products and propositions for Barclays UK. You as Product and Proposition Owner is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. You will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Additionally, your role requires effective stakeholder management, leadership, and decision-making to support business strategy and risk management. To be a successful Product Owner you should have experience with : Customer Focus - Ability to identify , articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank. Product Knowledge - Understands the banks products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs. Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the banks desired outcomes. Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making . Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues. Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritises the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the banks Risk and Control Framework and taking oversight and/or accountability for mitigating risk Desirable skillsets/ good to have : Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations . Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues. You may be assessed on the key critical skills relevant for success in role , such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Pune Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Embark on a transformative journey as Product Owner where youll spearhead the evolution of our business data, within business banking product and propositions are tasked with developing, pricing, maintaining , and retiring all business banking products and propositions for Barclays UK. You as Product and Proposition Owner is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. You will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Additionally, your role requires effective stakeholder management, leadership, and decision-making to support business strategy and risk management. To be a successful Product Owner you should have experience with : Customer Focus - Ability to identify , articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank. Product Knowledge - Understands the banks products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs. Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the banks desired outcomes. Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making . Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues. Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritises the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the banks Risk and Control Framework and taking oversight and/or accountability for mitigating risk Desirable skillsets/ good to have : Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations . Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues. You may be assessed on the key critical skills relevant for success in role , such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The role is based out of Chennai. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Employment Type Permanent Closing Date 13 July 2025 11:59pm Job Title Senior Network Software Engineering Specialist Job Summary Provide and lead specialist analysis, design, development and deployment in network specific technology domains, including developing platform specific technology roadmaps and making technology investment recommendations to deliver products and infrastructure to defined service level standards Job Description About the company: Telstra is Australia s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we re building an innovation and Capability Centre (ICC) in Bangalore. We re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we ll reimagine the future. Role Purpose: This role will be working within our ANDE Chapter. The successful candidate will be responsible for the development and execution of test plans, scenarios and cases with solutions that meet defined business requirements in accordance with published standards and processes. Key Accountabilities: Design, implement and maintain the automated test cases, scripts and libraries for Unit Testing, Performance testing, Application testing or Integration testing (as applicable). Identify the modularity within a test case which can be separated as a reusable logic for other test cycles / phases Assist other team members in using automated test cases for their testing Maintain traceability within JIRA with user stories and sprints association Experience in delivering projects as part of an agile team. Strong written and verbal communication, problem solving and time management skills Strong interpersonal and consultative skills Attitude to learn quickly on the job Experience: B.E/B.Tech in Engineering, Computer Science, Information Technology or similar discipline. 8+ years of experience in automation and configuration management tools Excellent understanding of the Software Testing Life Cycle. Experience building CICD pipeline integration with automated test cases using Jenkins, Selinium, Puppet and Cucumber Experience in API-based automation and exposure to GUI-based automation Experience in converting manual test cases to automated test cases Experience in Testing in AWS or other cloud technology environments. Extensive experience with different programming languages -Python, Ruby, Java, Javascipt, JSON, Shell scripting, Curl Working knowledge of JIRA, Bamboo, Confluence, SVN, Bitbucket Experience working in the Contact Centre Domain is highly desirable Working knowledge of Microservices DevOps / Continuous Integration and Continuous Deployment exposure preferred Strong competence in analysis, problem solving and development

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon s worldwide programs such as Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility, Chemical Safety Compliance and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces. A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to - Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. Contributes to goal settings for direct team members in lines with process goals. Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement. Graduate in any stream Experience: Minimum 4 years in managing people, interacting with customers or stakeholders Minimum 2 years in independently managing a function Responsible for performance and development of a downstream team of at least 15 to 20 people in operations Strong Analytical ability with good verbal and written business communication Excellent written and verbal communication skills in English Qualifications: Graduate in any stream Overall work experience of minimum 6 years Strong Analytical ability Good in verbal and written business communication Master of Business Administration from tier 1/tier 2 college Lean Six Sigma Green Belt/ Black Belt PMP/Prince Certified

The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and issues Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Diagnose and troubleshoot technical issues, providing timely and effective resolutions Recognize and respond accordingly to systemic customer-impacting problems Collaborate with internal teams to escalate and resolve complex incidents Monitor incident resolution progress and keep clients informed of status updates Ensure all incidents are resolved within agreed service level agreements (SLAs) Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Stay up-to-date with product knowledge and industry best practices Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge and Experience Bachelors degree in a relevant field (e.g., Information Technology, Computer Science) with 1 year client support experience OR equivalent (2-3 years ) experience in a customer-facing technical support role Proven experience in a client support or technical support role, preferably in incident management Strong problem-solving skills and attention to detail Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Experience working in a SaaS environment Familiar with Client/Server Architecture including but not limited to VDI/Citrix/Virtualization, Network troubleshooting tools such as Telnet, Traceroute or Ping Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad-hoc projects and requests when needed Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical, proactive and creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities