2145 Service Level Jobs - Page 13

Play a key role in ensuring system reliability at one of the world s most iconic and largest ficial institutions. As a Site Reliability Engineer II at JPMorgan Chase within the Technology Infrastructure team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you'll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase s business and relevant technologies. Job responsibilities Executes small to medium projects independently with initial direction and eve...

J. P. Morgan Wealth Management is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide. As a Loan Administration Associate in the Loan Administration team, you support the end-to-end management of loans receivable and payable for Trust and Estates clients. You ensure accurate booking, administration, and maintece of a diverse loan portfolio, including promissory notes, mortgages, and student loans. You collaborate with business partners to uphold fiduciary responsibilities and deliver high-quality service. Job Responsibilities Perform due diligence on loan documents and maintece requests Collaborate with team me...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Key Provide support as a system administrator for treasury and finance-related systems, including process monitoring and static data updates. Provide Level 1 (L1), Level 2 (L2), and Level 3 (L3) support for Treasury Management System (e.g. FIS Quantum/integrity Trax) and other system users, ensuring timely and effective resolution of issues a...

Treasury Application Managed services JD Provide support as a system administrator for treasury and finance-related systems, including process monitoring and static data updates. Provide Level 1 (L1), Level 2 (L2), and Level 3 (L3) support for Treasury Management System (e.g. FIS Quantum/integrity Trax) and other system users, ensuring timely and effective resolution of issues across varying levels of complexity. Resolve requests/tickets related to system functionality, data integrity, and process efficiency while adhering to service level agreements (SLAs) and maintaining high user satisfaction. Monitor system performance, perform regular maintenance, and coordinate with IT and vendor suppo...

We are seeking a talented CloudOps SRE to join our team and help ensure the reliability, scalability, and efficiency of our Cloud Services. You will work closely with our development, operations, and infrastructure teams to design, implement, and maintain our Cloud infrastructure hosted within AWS and Azure. You will be responsible formonitoring the health and performance of the Cloud Infrastructure, Customer environments, optimizing resource utilization, and implementing automation to streamline operations. This is an exciting opportunity to be part of a dynamic team and contribute to the success of our cloud-native applications. THE OPPORTUNITY Deploy and maintainCloud infrastructure, ensu...

The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company s different endpoints. The role will work closely with the Service Desk and System Engineering teams to ensure excellent system support. What you'll be doing: (job duties and responsibilities) Endpoint Support Assist with in-office support needs This is an in office/in person support role Handle Live Support Requests, including phone and chat support Support for the endpoint (desktop environment, VDI, mobile, etc) Hardware maintece, installation, and make recommendations Desktop software installation and/or troubleshooting Desktop...

Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations . Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager. Key Responsibilities Resolve operational problems within the defined schedules and service level agreements. Analyse root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on out...

This position in the Market Risk Middle Office team in India is crucial for supporting market risk functions, including VaR, FSI Stress, Stress VaR, Regulatory Capital, Default Exposure, and Volcker risk measures. . Job Responsibilities Serve as a subject matter expert in Market Risk, providing support for all daily processes. Foster effective partnerships with Technology, Market Risk Operate, Market Risk VaR Capital, MRQR, and Market Risk Reporting teams, acting as a consensus builder. Ensure all processes are executed efficiently, effectively, and promptly to meet service level agreements (SLAs). Cultivate critical relationships within the Market Risk Middle Office team. Ensure effective e...

User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and deliver the best possible solutions resulting in a high quality user experience. Inventory & Asset Management: Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. Room & Audio E...

Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities. Ensure delivering below work tasks adhering to SLAs and OLAs. Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning. Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions. Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes. Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness Invoice analysis, breakdown by segmentation and ensure timely c...

Provide support as a system administrator for treasury and finance-related systems, including process monitoring and static data updates. Provide Level 1 (L1), Level 2 (L2), and Level 3 (L3) support for Treasury Management System (e.g. FIS Quantum/integrity & Trax) and other system users, ensuring timely and effective resolution of issues across varying levels of complexity. Resolve requests/tickets related to system functionality, data integrity, and process efficiency while adhering to service level agreements (SLAs) and maintaining high user satisfaction. Monitor system performance, perform regular maintenance, and coordinate with IT and vendor support for necessary updates or patches. De...

Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery. Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events. Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service. Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents. Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents. Customer Communication: Maintain clear communication with customers and management about ...

Verify payment approvals and ensure adherence to SOX and internal controls Review out of cycle payment requests and verify the creation of a liability in the ERP system before the payment is executed Input of payment transfers in local currencies, using various payment methods onto the banking portal. Submitting and communicating payments for approval with the relevant stakeholders and verify the payment has been executed. Possess knowledge of various payment types, including SWIFT, SEPA, and Wire Ensure the bank file is updated with the correct General Ledger accounts. Regularly reconcile bank statements with recorded transactions. Upload the XML files into HSBC.net or appropriate banking p...

To achieve targets established by both the Technical and Facilities manager with a focus on continuous improvement Achievement of the key performance indicators and service level agreement targets Promoters Open, constructive and collaborate relations with superiors, subordinates, peers and clients Ownership of the day-to-day administration including various report generation/MIS to the management Ensuring an adequate supply of consumables/material and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of s...

Adhere to established SOPs and process guidelines to consistently meet service level agreements (SLAs) related to volume, turnaround time (TAT), quality, and customer satisfaction. Proactively identify opportunities for process enhancement and contribute to the implementation of effective, sustainable solutions. Track and evaluate performance metrics to ensure alignment with defined targets and maintain high standards of delivery. Demonstrate agility in adapting to new processes and maintain a sense of urgency in task execution and follow-ups. Support knowledge sharing initiatives and contribute to the development and maintenance of knowledge management systems. Engage actively in team discu...

A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements...

Accurately interpret financial statements, extract key data points for portfolio management, and perform comprehensive variance and trend analysis (both horizontal and vertical). Manage and oversee the reconciliation process, ensuring accurate and timely reconciliation of transactions and positions. Possess a thorough understanding of capital markets, including equities, bonds, derivatives, and other financial instruments. Should have knowledge of trade life cycle. Comprehend and calculate financial covenants, understand investment models and financial ratios, and apply due diligence principles in fast-paced environments. Collaborate with the Private Capital team to escalate and resolve issu...

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll als...

Are you driven by performance metricsWe find that the best working relationships are fostered by meeting (and exceeding) our service level agreements. This will also be part of your DNA! Working as part of a larger team, you will be involved in ensuring all key performance indicators are met, as set out in the management contract. Championing Improvement Do you get excited by improvement worksAs part of a larger team, you will be involved in launching various improvement and savings programmes that will benefit both us and our clients. For example, you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages. This will involve ...

Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. Support the a nalysis, reporting, and action to resolve alerts generated by the internal surveillance tools Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines. Provide support to t roubleshoot and isolate incidents with vendors and servi...

: Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduate Minimum...

Order Engineering Engineer is responsible for reviewing order requirements and preparing the bill of material in line with the requirements specified by customer and inside sales. In This Role, Your Responsibilities Will Be: Review incoming orders according to established guidelines. Check requirements in the Specification sheets, Delivery documents and other customer documents and ensure that the product selection is matching with these requirements. Verify options specified are compatible with the selected product model. Ensure special instructions in the order and/or attachments are brought together in the BOM in line with Oracle guidelines. Submit requests to product engineering teams fo...

Job_Description":" We are seeking a dedicated Technical Account Manager to serve as the primary technical point of contact for our clients, ensuring their satisfaction and success with our solutions. In this role, you will manage customer inquiries through our ticketing platform and CRM, uphold service level agreements, and oversee enhancement requests from inception to deployment. Your expertise in Prisma Prop Tech technology will allow you to conduct thorough testing and propose continuous improvements to our products and operations. You will build strong relationships with clients, gaining insights into their unique needs, while creating and maintaining standard operating procedures for e...

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use case...

About Job Claims Management Specialist is responsible for processing and managing cashless insurance claims efficiently and accurately, ensuring timely closure to policyholders and seamless coordination with insurance providers. The job purpose of a Claims Management Specialist is to process and manage cashless claims for employees. This includes verifying policy coverage, reviewing medical records, coordinating with Insurers, and ensuring that claims are processed accurately and efficiently. The processor may also be responsible for communicating with employees or dependants to provide updates on the status of their claims and to address any questions or concerns. Overall, the job purpose i...