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7.0 - 10.0 years
3 - 12 Lacs
Chennai
Work from Office
Position Summary... What youll do... Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What youll do: Conduct team meetings and 1:1s with associates. Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics. Understanding of metrics and ability to speak to spikes in volume and other outlier issues. Encourage support and engagement throughout the team. Partnership with peers to build/maintain business goals. Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. Proficiency in Microsoft Office Suite Preferred - minimum 2- year supervisory experience. Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. What youll bring: 7-10 years of relevant customer service experience At least 3 years of working experience as a team leader in a BPO or Call Center company. Leading a team with responsibility for all daily activities impacting the customer experience Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time. Coaching team members at all levels; development of poor performers whilst also inspiring top performers. Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. Identifying customer improvement opportunities and turning these into impactful actions Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools. Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. . Benefits: Benefits . Belonging . . Minimum Qualifications... 1 year s experience in retail, contact center operations, or a related area. Preferred Qualifications... 1 years supervisory experience. Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India
Posted 3 weeks ago
1.0 - 2.0 years
11 - 15 Lacs
Gurugram
Work from Office
About this Opportunity We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do Provide accurate, effective, and professional HR Support in local and global HR processes and tools. Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization. Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support. Proactively collect, study, and share HR information with your colleagues. Drive, provide input, and take part in ongoing HR initiatives. Handle feedback, complaints, and escalations of cases received from partners and customers. Track, report, and analyze incidents from becoming problems. Provide input to SMEs for the improvement of processes and tools. Coordinate and hold training for internal teams on HR processes and labor law. You will bring Strong interpersonal-, presentation, and communication skills. You are also service-minded, prestige less, and a team-player An analytical and problem-solving-oriented approach with a can-do attitude To be comfortable working in a high-speed performance-oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets To be organized and structured Experience working with Microsoft Office, specifically PowerPoint and Excel Excellent communication skills (both written and oral) in English Must know how to create Knowledgebase Solutions using any Knowledgebase platform Must have experience of handling queries via different communication channels Open to work in rotational/night shifts 24*7 Exposure to HRMS & SuccessFactors Key Qualifications: A bachelor s or master s degree in human resources, Business Administration, and/or related field is required. A Swedish labor law course is required App. 1-2 years experience from having worked within HR, customer service, administration, or ideally within HR Delivery Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Gurgaon Req ID: 769560
Posted 3 weeks ago
2.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
Job Description We Go Integra Facility Management Company , a fast growing, an ISO 41001:2018, ISO45001:2018 certified technology driven integrated facility management (IFM) company, looking for a young, dynamic, result-oriented professional for Facility Manager role for a premium Apartment. We are working with 100+ premium clients across Bangalore, Hyderabad, Coimbatore, Chennai. Founded by professionals with diverse skills, we work towards creating a safe, secure & clean-living environment. https://www.gointegra.in/ Go Integra Facility Management is looking for Facility Manager Tech to join our dynamic team and embark on a rewarding career journey A Facility Manager is responsible for overseeing the maintenance, operation, and management of buildings, facilities, and infrastructure within an organization. Their primary goal is to ensure that the facilities are well-maintained, safe, and efficient in supporting the organizations operations. Here are some key responsibilities and tasks typically associated with the role of a Facility Manager:Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors. Facility Operations: Managing day-to-day operations of facilities, including security, cleaning, waste management, and utilities This may involve overseeing service contracts, managing service providers, and monitoring performance to ensure compliance with service level agreements. Space Management: Optimizing the use of space within facilities, including allocation, layout, and configuration This involves assessing space requirements, planning office layouts, coordinating office moves or relocations, and ensuring efficient utilization of space. Health and Safety: Ensuring compliance with health and safety regulations and standards within facilities This includes conducting safety inspections, implementing safety procedures, training staff on safety protocols, and maintaining emergency preparedness plans. Budgeting and Cost Control: Developing and managing the facility budget, including expense forecasting, cost control, and expenditure tracking This involves identifying cost-saving opportunities, negotiating contracts, and optimizing facility-related expenses. Vendor Management: Selecting, contracting, and managing vendors and service providers for facility-related services, such as maintenance, cleaning, security, or landscaping This includes monitoring vendor performance, resolving issues, and maintaining good working relationships. *Immediate Joiners Should have C License*
Posted 3 weeks ago
4.0 - 7.0 years
20 - 25 Lacs
Gurugram
Work from Office
The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate the implementation of digital media plans to achieve campaign objectives. Track digital campaign performance and maintain post evaluations of all key campaigns executed and provide recommendations. Prepare and deliver presentations. Monitor Market trends and identify new digital opportunities and advertising spaces. Perform ad-hoc and other job-related duties as assigned. A bit about you: At least 4-7 years of Agency experience in Digital advertising. Good knowledge of Display, Paid Search and Paid Media Advertising with hands on experience on Google Ads, Meta Ads, LinkedIn & X(Twitter) Ads. Experience with campaign management and ad serving technology like Sizmek & Google Analytics Well versed with tools such as SimilarWeb, ComScore, etc. Organizational and time management skills. Location: Gurugram Brand: Carat Time Type: Full time Contract Type: Permanent
Posted 3 weeks ago
10.0 - 12.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Title: Job Description - Regional Service Manager at Kohler Co. Introduction: At Kohler Co., we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as a Regional Service Manager. A. Technical Service Operations Monitor and review Service Level Agreement (SLAs) such as Response TAT, Resolution TAT and Open calls with the field team, service partners as well as with the senior management. Build Kohler Authorized Service Partner (KASP) network and field force management according to the call volume and business needs. Drive Service Operations with Process Compliance and ensure organization s processes and policies are adhered by KASP. Assist service partners in educating service technicians about the right attitude for handling customer interactions. Provide swift response to escalated customer issues. Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required. Provide inputs to Business, KASP field Service operations, training, and quality team as applicable. B. Spares Management and Warranties Perform periodic stock checks at Service Partner store and maintain the necessary inventory based on consumption trend analysis. Forecast and indent through demand planning for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks. Coordination with supply chain team for Spare Parts availability in case of high lead times Play a key role in evaluating Warranty claims received from the field team and initiate the replacement process as per the policy. Periodically update the senior management on the quality and performance of Kohler products. C. Service Revenue Promote sales of genuine accessories, spare parts, and value-added products to the customers. Promote Preventive maintenance contract to new customers & ensure the renewal of existing maintenance contracts. D. Business Support Market visit for meeting & providing technical support to Trade partners and customers such as Architect, Builder, MEP & Plumbers. Train and maintain the data base of Kohler trained plumbers/plumbing contractors in Kohler India represented areas. Execute Service camps at project accounts to build the confidence on Kohler product performance and ensure to avoid workmanship errors while installation at ongoing sites. Skills and Proficiencies Expected Sound knowledge of the basic customer service management principles. Expert in Service partner management and people handling skills. Comfortable in dealing with people with different backgrounds and responsibilities. Must possess an engineering bent of mind in discerning the problem and arriving at solutions. High process orientation and engineering proficiency. Agile to understand changes and have creative thinking to achieve the goal. SKU management, detailing and good analytical ability. Data interpretation skills and good written and verbal communication skills.
Posted 3 weeks ago
6.0 - 9.0 years
9 - 14 Lacs
Mumbai
Work from Office
The Global Service Delivery Human Resources Team Lead supervises a team of H R Administrators who provide administrative support to multiple RWS sites . The role ensu res the effective and efficient delivery of HR People Services processes. The Human Resources Team Lead works closely with Global Service Delivery leadership on proper execution of HR administrative services . About RWS HR Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language. Job Overview Key Responsibilities Ensure that the HR administration team executes and administers end-to-end People Services in accordance with global processes, and agreed upon local variations, for a country or region, ensuring data accuracy, professionalism, and timelines. Manage the HR administration team, including daily stand-ups, coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction. Personally responsible for assigned data administration work, requiring timely data input, maintenance, and accuracy within the HR systems. Serve as first point of escalation for the HR administration team during work request escalations, and any HR System challenges that arise. Maintain HR policies and procedures in compliance with legal and regulatory requirements. Ensure accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and other forms of HR administration. Collaborate with other HR teams to ensure seamless delivery of HR services. Continuously evaluate and improve HR processes and procedures to ensure efficiency and effectiveness. Work with regional HR leadership to develop and deliver HR metrics and reporting to measure and monitor the effectiveness of administrative services. Identify opportunities and problem areas in service delivery processes, troubleshoot issues and recommend solutions. Drive operational performance and service excellence within the HR Shared Service team and monitor performance of the team against defined performance/quality standards. Carry out other tasks as required to support the People Services team. Escalates issues to People Services Leadership in a timely manner. Skills & Experience Understanding of HR issues, process and procedure together with knowledge of statutory requirements. Experienced knowledge of transactional HR processes and HR Administration. Understanding of Data Protection legislation, its implications, and the need to comply Experience in a customer focused environment, ideally working to SLAs. Experience managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development. Demonstrates high caliber time-management and organizational skills. Strong email and in-person communication skills. Able to work proactively, both collaboratively and independently. Attention to detail. Ability to balance demands and priorities. Experience of problem solving. Ability to proactively identify opportunities to improve the service Able to handle sensitive and confidential information carefully, with discretion. Takes ownership of assigned tasks and sees them through to completion. Proficient using Microsoft Office. HRIS and Talent Acquisition systems experience. Strongly preferred: Experience using Microsoft Dynamics 365 HR solution, iCIMs recruiting software. A college degree is required. Some Key Performance Indicators (KPIs) for This Role Service Level Agreements (SLAs): Ensure that all HR services provided to internal customers, such as recruitment, onboarding, employee data management, benefits administration, and employee relations, meet or exceed the established SLAs. Customer Satisfaction : Measure and enhance customer satisfaction levels within HR by continuously improving processes and services. Process Improvement: Continuously refine HR processes to boost efficiency and enhance quality. Compliance: Ensure adherence to all HR-related laws, regulations, and company policies across all HR shared services. Team Performance: Monitor the HR shared services team s performance, focusing on productivity, work quality, and compliance with company policies and procedures. Data Accuracy: Maintain the accuracy and integrity of employee data within the HR information system and reporting. Life at RWS RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence growing their business and connecting them to a world of opportunities. It s why over 80 of the world s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). RWS Values We Partner, We Pioneer, We Progress and we ll Deliver together. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Posted 3 weeks ago
10.0 - 15.0 years
8 - 13 Lacs
Bengaluru
Work from Office
About Maximus India: Maximus is a global leader in delivering transformative business services that improve the lives of people and communities. As we expand our presence in India, we are seeking a seasoned Facilities Leader to manage our new office in Bangalore and ensure operational excellence across all aspects of facilities and workplace management. Role Overview: The Manager/Senior Manager - Facility will be responsible for overseeing the complete facilities function for our Bangalore office. This includes managing day-to-day operations, ensuring safety and compliance, handling travel logistics, coordinating maintenance and repairs, and driving strategic planning and budgeting for the facilities function. This is a full-time onsite role requiring strong leadership, operational rigor, and strategic foresight. Key Responsibilities: Office Operations: Manage all aspects of the new Bangalore office, ensuring a safe, efficient, and well-maintained work environment. Strategic Facilities Planning: Develop and implement long-term strategies for space utilization, infrastructure upgrades, and sustainability initiatives. Travel & Logistics Management: Oversee corporate travel policies and arrangements, ensuring cost-effective and smooth travel experiences for employees. Safety & Compliance: Ensure compliance with all statutory and regulatory requirements related to workplace safety, fire safety, and health standards. Maintenance & Vendor Coordination: Lead preventive and corrective maintenance activities. Manage vendor relationships and service level agreements (SLAs). Budgeting & Cost Control: Prepare and manage the facilities budget, monitor expenditures, and identify opportunities for cost optimization. Stakeholder Engagement: Collaborate with internal teams, landlords, government authorities, and external vendors to ensure seamless operations. Qualifications & Experience: Bachelor s degree in Facilities Management, Engineering, Business Administration, or a related field (Master s preferred). Minimum 10 years of experience in facilities or operations management, preferably in a corporate or multinational environment. Proven ability to manage large office spaces, travel operations, and compliance frameworks. Strong understanding of Indian safety regulations, building codes, and statutory compliance. Excellent leadership, communication, and negotiation skills. Proficiency in facilities management tools and systems. What We Offer: A leadership role in a growing global organization. Opportunity to shape and lead the workplace experience for a dynamic team. Competitive compensation and benefits. A collaborative and inclusive work culture.
Posted 3 weeks ago
3.0 - 7.0 years
9 - 13 Lacs
Noida
Work from Office
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. Key Missions We are hiring for Site Reliability Engineer at Noida location. Responsibility : Manage end-to-end applications across multiple environments (e.g., Dev, QA, Production). Collaborate with product and development teams to package and configure software for deployment. Troubleshoot and resolve issues during the deployment process. Ensure compliance with organizational standards and security protocols. Document deployment processes, configurations, and issue resolutions. Work with stakeholders to plan and execute application rollouts with minimal downtime. Design and implement integration workflows between applications and platforms. Collaborate with cross-functional teams to understand integration needs and challenges. Troubleshoot and resolve integration-related issues, ensuring data accuracy and consistency. Utilize APIs, web services, and middleware tools for system integration. Monitor and maintain integration performance and scalability. Create detailed documentation for integration processes and configurations. Ensure integration solutions adhere to security and compliance requirements. Qualifications: Between 3 to 7 Years of experience required in SRE. Hands-on experience with Azure cloud platforms, Kubernetes, Database. Good experience in Linux, Docker, SSLc, Terraform. Knowledge of scripting languages (e.g., Bash, Python). Excellent troubleshooting and problem-solving skills. Proficiency in APIs, REST, SOAP, and messaging queues. Excellent communication and stakeholder management skills. Profile & Other Information
Posted 3 weeks ago
4.0 - 6.0 years
8 - 12 Lacs
Mumbai
Work from Office
The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate the implementation of digital media plans to achieve campaign objectives. Track digital campaign performance and maintain post evaluations of all key campaigns executed and provide recommendations. Prepare and deliver presentations. Monitor Market trends and identify new digital opportunities and advertising spaces. Perform ad-hoc and other job-related duties as assigned. A bit about you: At least 4-6 years of Agency experience in Digital advertising. Good knowledge of Display, Paid Search and Paid Media Advertising with hands on experience on Google Ads, Meta Ads, LinkedIn & X(Twitter) Ads. Experience with campaign management and ad serving technology like Sizmek & Google Analytics Well versed with tools such as SimilarWeb, ComScore, etc. Organizational and time management skills. Location: Mumbai Brand: Carat Time Type: Full time Contract Type: Permanent
Posted 3 weeks ago
13.0 - 19.0 years
50 - 65 Lacs
Hyderabad
Work from Office
This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Technology team, you will oversee multiple teams, guiding their daily implementation activities. Your role involves identifying and escalating issues while ensuring that your teams work aligns with compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, opportunity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Experience leading technology projects Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security In-depth knowledge of the financial services industry and their IT systems Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Strong expertise in designing applications using J2EE, Micro service & Object-Oriented Design Patterns Strong experience in cloud native development with AWS Mandatory hands-on experience on core Java, Spring and REST services Experience in RDBMS(Oracle), Kubernetes and Kafka streaming. Preferred qualifications, capabilities, and skills Experience working at code level This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Technology team, you will oversee multiple teams, guiding their daily implementation activities. Your role involves identifying and escalating issues while ensuring that your teams work aligns with compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, opportunity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Experience leading technology projects Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security In-depth knowledge of the financial services industry and their IT systems Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Strong expertise in designing applications using J2EE, Micro service & Object-Oriented Design Patterns Strong experience in cloud native development with AWS Mandatory hands-on experience on core Java, Spring and REST services Experience in RDBMS(Oracle), Kubernetes and Kafka streaming. Preferred qualifications, capabilities, and skills Experience working at code level
Posted 3 weeks ago
13.0 - 19.0 years
50 - 65 Lacs
Bengaluru
Work from Office
This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and community banking technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Experience leading technology projects Experience managing technologists Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Experience working at code level In-depth knowledge of the financial services industry and their IT systems This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and community banking technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Experience leading technology projects Experience managing technologists Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Experience working at code level In-depth knowledge of the financial services industry and their IT systems
Posted 3 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.
Posted 3 weeks ago
2.0 - 9.0 years
4 - 11 Lacs
Mumbai, Navi Mumbai
Work from Office
What We Offer: Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team s performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that s a plus in your favor. If you re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
We are hiring Customer Logistic Manager based out at Mumbai. Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Main responsibilities: Strategic Partnerships: Collaborate extensively with Customer Logistics/Customer Facing Managers in Regions and Essity s Commercial, Business Development, and E-Commerce Teams. The goal is to establish Essity as the preferred logistics partner and nurture enduring relationships. Go-to-Market Strategy: Lead the development of an advanced Go-to-Market strategy within Customer Logistics. This involves aligning Value Added Services with Customer Business Plans and CG Business Logistics Strategy to empower regional teams in fortifying logistics relationships. Key Logistics Contact: Serve as the Key Logistics Contact for Strategic customers. Set and monitor Customer Logistics KPIs, defining and implementing projects and Value-Added Services for enhanced collaboration and service excellence. Ensure adequate knowledge of retail logistics in the organization Develops capabilities and a deep understanding of customer s expectations for Digital & E-commerce in Logistics; monitors competitive, industry and market trends to continuously optimize Essity s operational framework for Digital & E-commerce in Logistics and transfer knowledge into Regions Develops and follows-up Logistics Sustainability Initiatives for CG in close cooperation with Global Supply Chain, Sustainability and Sales & Marketing Organization Setup and follow up of CG Service Level Targets, provide effective Root cause analysis and initiate corrective actions in close alignment with Regional Customer Logistics Managers Follow-up of Distribution costs and initiate actions on efficient cost to serve models in close cooperation with Global Supply Chain The job typically reports to Service Management E xcellence Director. Were looking for people who embody our values, arent afraid to challenge, innovate, experiment, and move at a fast pace. Were always looking for ways to improve our products and ourselves. If this is you, wed love to talk. Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us Application End Date: Job Requisition ID: Essity255122
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About the Role Serving billions of impressions per month on a variety of websites with different audiences, we collect data from our publisher embed technology and use this data to serve better advertisements for our publishers. Our publishers expect a stable high quality product that they can build their businesses around. The back-end engineers make sure that we are able to scale our systems to store large volumes of data and service billions of requests each month, while providing in-depth analytics to our publishers. You will get the opportunity to work on a variety of our back-end systems and have ownership of features from conception through delivery. Challenges and Opportunities Have a personal impact :: You ll be involved in planning, architecting, and ultimately releasing to production new products and features that will help drive this business forward. The work here is incredibly rewarding if you take pride in what you produce. Work on an organized team :: You ll slot in to an incredibly efficient engineering team. An agile work environment with well defined workload, scope, and tasks that will have you focusing on what you need to do and producing great work within a two week sprint cycle. Opportunity to have fun :: The engineering team here means business but has fun while doing it. We keep things light while accomplishing a ton of work in short periods of time. Everyone here is invested in what they produce but can still find the time to smile and joke around. Better yourself and others :: We are constantly looking to evolve. Investigating new technologies and techniques, we never stay stagnant. It s a great group of engineers who are looking to keep learning. Management is very open to change, so introducing new ways of doing things is appreciated and encouraged. Responsibilities and Duties Collaborate effectively with the product and engineering team to improve services through rigorous testing & release procedures. Audit existing infrastructure for performance enhancements. Build, gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service-level objectives Maintain high SLAs across all the products. Stay abreast of infrastructure trends and push the tech forward whenever project feasibility arises. Qualifications Professional Competencies 5+ years of hands-on experience building distributed architecture between a Cloud Provider like AWS / GCP / Azure and Dedicated On-Premise Servers. Experience automating infrastructure provisioning and configuration using tools like Terraform, Ansible, etc. Strong experience in Kubernetes infrastructure and services like Kube DNS, Kubernetes Control Panel, Ingress Controller, ConfigMaps, etc Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Extensive hands-on experience working with AWS services like EKS / ECS / ECR, EC2, RDS, VPC, ElastiCache, ALB, CloudFront, ElasticSearch, etc Expertise setting up logging, monitoring and alerts using monitoring tools like Cloudwatch, Prometheus/Grafana, NewRelic, DataDog, etc Expertise in continuous integration and testing frameworks. Experience re-architecting and migrating infrastructure to keep up-to-date with the latest technologies and reducing infrastructure costs. Proficiency in scripting languages such as Python, Bash, or PowerShell. Great communication, solid collaboration skills, with a strong teamwork ethic. Able to search for possible solutions and apply them. Strong understanding of security best practices to enhance cloud security. Document architecture diagrams, processes, and procedures. Cultural Competencies Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET Must have a player/coach mentality, willing to both execute and lead Ability to juggle multiple projects concurrently and set and meet deadlines Skilled at receiving and providing direct feedback Collaborative mindset and great teamwork skills Entrepreneurial & adaptable; great learning skills Curious, research-minded, data-informed Able to search for possible solutions and apply them Creative confidence Proactive communicator A sense of humor and a love of online culture Thrives in a start-up culture
Posted 3 weeks ago
6.0 - 8.0 years
8 - 10 Lacs
Hyderabad
Work from Office
Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: Looking for sound technical knowledge on both Oracle and SQL Server database administration with experience handling multiple projects and deliverables. 24/7 shifts Model and working from the office. Essential Job Duties and Responsibilities: Day-to-day operations management of Oracle/SQL-related incidents, changes, Problems, and service requests. Install, maintain, and support the databases along with Oracle Golden Gate replication of both Oracle/SQL servers. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of Database change communications and procedures within the Cubic change control framework. Monitor and report on database health using management tools, including SolarWinds & OEM. Perform daily database health checks, identify and rectify any potential issues in a timely manner. Install and commission Databases in RAC & Stand alone grid infrastructure on Azure, Data guard, RMAN Backup, SQL Server maintenance scripts, always on setup, OGG, OEM. Create and maintain accurate, clear, and comprehensive database documentation. Take responsibility for customer project deliverables. DB performance issues resolution and recommendations to ensure no potential customer impact. Comply with Cubic s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. General Duties and Responsibilities: Provide 3rd line support, including out-of-hours support in critical incidents, and participate in on-call support. Comply with Cubic s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. Minimum Job Requirements: Degree, or equivalent experience, in a technical or technical management discipline. Six (6)+ years of experience in Database Administration. Sound skill set in Oracle & SQL server RDBMS management systems, RAC and Standalone database installations, Oracle Golden Gate replication, Data guard for high availability solutions, RMAN backup and recovery scenarios, Always on Setup, Security vulnerabilities remediations, patching. Sound knowledge and hands on oracle RAC, OGG and OEM, SQL server. Ability to work both autonomously when required and productively within a cross-functional team environment. Able to problem solve and find effective and timely resolutions. Proactive and organized with the ability to handle multiple projects and undertake new tasks quickly. Excellent communication skills, both verbal and written. Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments. Worker Type: Employee
Posted 3 weeks ago
3.0 - 8.0 years
20 - 25 Lacs
Bengaluru
Work from Office
There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred qualifications, capabilities, and skills Familiarity with popular IDEs for Software Development. General knowledge of financial services industry (preferred) There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred qualifications, capabilities, and skills Familiarity with popular IDEs for Software Development. General knowledge of financial services industry (preferred)
Posted 3 weeks ago
7.0 - 12.0 years
9 - 14 Lacs
Jaipur
Work from Office
We are seeking an experienced Warehouse Manager to lead operations at our Abbott Warehouse in Jaipur. This position requires a candidate with a strong background in CFA or 3PL warehousing and significant experience in the FMCG industry. The Warehouse Manager will oversee all warehousing functions, ensuring smooth operations, efficiency, and adherence to safety and quality standards. Key Responsibilities: Manage daily warehouse operations, including receiving, inventory control, order processing, and dispatch. Lead and motivate the warehouse team to achieve productivity, accuracy, and service-level targets. Ensure compliance with company standards, including health and safety regulations. Track and manage inventory levels to minimize discrepancies and optimize space utilization. Collaborate with cross-functional teams to improve operational processes and address client requirements. Prepare and analyze operational reports to monitor key performance indicators (KPIs) and make data-driven improvements. Requirements: Minimum of 7 years of experience in a warehouse managerial role, preferably within a CFA or 3PL module. Proven expertise in FMCG warehousing and inventory management. Strong leadership, communication, and problem-solving skills. Proficiency in SAP, warehouse management systems (WMS) and familiarity with relevant software. Willingness to relocate to Jaipur, with accommodation provided.
Posted 3 weeks ago
5.0 - 10.0 years
40 - 45 Lacs
Hyderabad
Work from Office
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking Digital, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking Digital, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members
Posted 3 weeks ago
5.0 - 10.0 years
9 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, youll tackle complex challenges that impact millions of peoples working lives. With our momentum backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years youll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Manager will be responsible for leading initiatives that improve operational efficiencies, compliance, and employee satisfaction across Deel s global Employee of Record (EOR) operations in over 90 countries. This role involves partnering with internal teams to enhance the EOR employee lifecycle managing everything from onboarding to offboarding, and ensuring that employees have a seamless experience throughout their time at Deel. You will solve complex problems, drive continuous improvement efforts, and ensure Deel s HR operations are scalable, compliant, and aligned with company objectives. Responsibilities Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI. Contributing to HR product planning and scoping. Participating in the initial levels of HR interviews. Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates. Providing support to EORs and clients for HR-related questions or concerns through all available communication channels. Managing standard onboarding and offboarding processes for EORs. Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs). Responsible for ensuring the quality of the HR operations in the assigned countries. Being the subject matter expert for the countrys operational quality and knowledge. Qualifications Bachelor s degree in HR, Business Administration, or a related field 5+ years of experience in HR operations or related fields, preferably in a global, fast-paced environment 2-3 years of leadership experience managing HR teams or initiatives Proven experience in managing HR processes across multiple countries (EOR experience is a plus) Strong project management skills with a track record of process improvement and operational efficiency Excellent communication and collaboration skills with cross-functional teams Detail-oriented with a focus on compliance and accuracy in HR operations Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. . As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy . You can review the independent bias audit report covering our use of Covey here: https: / / getcovey.com / nyc-local-law-144
Posted 3 weeks ago
2.0 - 6.0 years
7 - 12 Lacs
Hyderabad
Work from Office
About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor s Degree from an accredited college or university Professional Accounting/Finance designation considered an asset (CFA, CPA) Some knowledge of Syndicated and Private Loans an asset Strong customer relationship skills Excellent attention to detail Ability to manage time effectively, set priorities and meet deadlines Strong proficiency with Microsoft Office suite, especially Excel Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Use 3rd Party Sentry software to complete daily operational deliverables in line with client service level agreements. Primarily activity in positions, trades, credit activity and asset setup/verification. Evaluate cash flows, financing and risk associated with Syndicated and Private Loans based on loan covenants. Analyze, investigate and resolve issues; prepare reports for assessment and sign off, with respect to Loan activity Work directly with Agents and 3rd Party Loan Servicers to validate transactions and holdings. Prepare auditable support for bank loan portfolio and cash activity, in preparation for monthly financial statements Apply attention to detail when using existing tools, controls and processes. Support the conversion of any new clients and the migration of tasks from other locations. Maintain positive and professional working relationships with clients and other contacts across the function and organization. Train newer staff members of the team on the process and cross train with other members of the team, to ensure you are able to provide coverage in times of absence.
Posted 3 weeks ago
5.0 - 13.0 years
25 - 30 Lacs
Bengaluru
Work from Office
There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology Team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience in SRE Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology Team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience in SRE Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and . Net Proficient knowledge of software applications and technical processes within a given technical discipline (e. g. , Cloud, artificial intelligence, Android, etc. ) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
Posted 3 weeks ago
13.0 - 19.0 years
50 - 65 Lacs
Bengaluru
Work from Office
This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Digital Workflows (ServiceNow Development) organization, you will lead a custom ServiceNow technology infrastructure hardware asset management application team. You will manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Hans the ability to effectively prioritize and execute. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Ability to multi-task across projects/initiatives and deliver according to time commitments. Ability to collaborate across multiple teams to agree on designs and implementation plans. Experience leading a development team with strong scripting skills. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Understanding of best practice configuration principles within ServiceNow and adept understanding of the balance between configuration/customization and risks posed to the platform Advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Hands-on experience leading a team configuring on the ServiceNow Platform. Certified ServiceNow software engineer with excellent customer relationship skills, based in Bangalore. Experience leading technology projects and managing technologists. Proficient in automation and continuous delivery methods. Proficient in all aspects of the Software Development Life Cycle. Ability to contribute to and lead projects following Agile or Scaled Agile methodologies. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security. Preferred Qualifications, Capabilities, and Skills In-depth knowledge of the financial services industry and their IT systems This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Digital Workflows (ServiceNow Development) organization, you will lead a custom ServiceNow technology infrastructure hardware asset management application team. You will manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Hans the ability to effectively prioritize and execute. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Ability to multi-task across projects/initiatives and deliver according to time commitments. Ability to collaborate across multiple teams to agree on designs and implementation plans. Experience leading a development team with strong scripting skills. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Understanding of best practice configuration principles within ServiceNow and adept understanding of the balance between configuration/customization and risks posed to the platform Advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Hands-on experience leading a team configuring on the ServiceNow Platform. Certified ServiceNow software engineer with excellent customer relationship skills, based in Bangalore. Experience leading technology projects and managing technologists. Proficient in automation and continuous delivery methods. Proficient in all aspects of the Software Development Life Cycle. Ability to contribute to and lead projects following Agile or Scaled Agile methodologies. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security. Preferred Qualifications, Capabilities, and Skills In-depth knowledge of the financial services industry and their IT systems
Posted 3 weeks ago
0.0 - 3.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals. Job responsibilities Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines. Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures. Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions. Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services. Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth. Required qualifications, capabilities, and skills Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution. Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts. Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures. Experience in training and guiding others on loan servicing tasks, fostering their professional growth. Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals. Preferred qualifications, capabilities, and skills Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery. Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities. Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction. Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance. Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals. Job responsibilities Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines. Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures. Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions. Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services. Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth. Required qualifications, capabilities, and skills Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution. Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts. Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures. Experience in training and guiding others on loan servicing tasks, fostering their professional growth. Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals. Preferred qualifications, capabilities, and skills Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery. Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities. Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction. Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance. Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements.
Posted 3 weeks ago
0.0 - 4.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Credit Support Specialist III - Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management. Credit Support Specialist III - Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.
Posted 3 weeks ago
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