1182 Service Level Jobs - Page 8

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above.

Position: Senior SAP Consultant Location: Noida Do you want to help transform the global economy? Join the movement disrupting the financial world and changing how businesses gain access to the working capital they need to grow. As the largest online platform for working capital, we serve over one million businesses in 160 countries, representing more than $10.5 trillion in annual sales. Headquartered in Kansas City, C2FO has more than 500 employees worldwide, with operations throughout Europe, India, Asia Pacific, and Australia. Here at C2FO, we value the quality of our technical solutions and are passionate about building the right thing, the right way to best solve the problem at hand. But beyond that, we also value our employees work-life balance and promote a continuous learning culture. We host bi-annual hackathons, have multiple book clubs focused on constant growth, and embrace a remote-first working environment. If you want to work at a place where your voice will be heard and can make a real impact, C2FO is the place for you. Position Description: C2FO is seeking an SAP Consultant/Senior SAP Consultant responsible for developing software applications by using requirements analysis and design techniques. The SAP Consultant/Sr SAP Consultant will write code according to specifications, work with abstract concepts and do technical analysis that impacts the controls of system operations. Candidates will be reporting to the Director of Enterprise Implementations and will work closely with the C2FO infrastructure team to ensure that the application meets company service level standards and roadmap requirements. Primary Responsibilities: Assist in client implementation projects, taking bottom-line responsibility for the overall C2FO SAP baseline interface code. Develop integration solutions to help interface client s SAP with the C2FO Application. Complete technical design and code reviews and help come up with optimal and scalable technical solutions. Complete the development and testing of custom objects for simple to complex interfaces, data conversions, workflow, enhancements and forms. Keep abreast of new SAP technologies; make technical architecture roadmap recommendations as appropriate. Create development estimates, technical designs, and unit test plans based upon Functional Design Specifications. Troubleshoot and complete the necessary analysis to resolve production support issues. Help Sales with the SAP ERP-related questions. This role can be client facing with some travel. Experience that will help you succeed : Bachelor s Degree in Computer Science, Engineering, Math, or equivalent discipline preferred with at least 5-10 years of software development experience Position requires a minimum of 5 years prior hands-on experience in ECC 6.0 or greater environment. Candidate should have experience in the following SAP technologies: ABAP development, OO ABAP development, Interfaces (IDOC, BAPI, RFC, ABAP Web Services, API, and LSMW), SmartForms, Adobe Interactive Forms, Debugging. Candidates should also be able to perform basic BASIS functions, such as: create and administer SAP roles and authorizations, perform basic performance and tuning steps of the SAP landscape, administer the transport management queues, schedule batch jobs. The position requires experience and understanding of FI, CO modules of SAP along with basic understanding of the P2P process. Strong understanding of systems development life cycle and system implementation methodologies. Ability to take on minor project management responsibilities. Excellent communication skills and ability to present to a group. Experience in BTP would be a plus. Experience in SAP PI/PO & CPI would be a plus. Experience in S4 HANA migrations from ECC would be a plus. A few more things to know : We are a fast-growing startup. We expect a lot. We are a driven team with big ambitions to change the world. We are seeking individuals who are truly passionate about their work. This is a unique opportunity to join one of the fastest growing young financial technology companies and build something from the ground up. The position includes an excellent compensation package (commensurate with experience), equity ownership, health benefits and more. Travel can be up to 30% Benefits At C2FO, we care for our customers and people the vital human capital that helps our customers thrive. Thats why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. Commitment to Diversity and Inclusion As an Equal Opportunity Employer, we value diversity and equality and empower our team members to bring their authentic selves to work daily. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. #LI-PV

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly. Website address: https://theapexgroup.com

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. Primary country and city: India (IN) || Noida Req ID: 770005

HR Coordinator (12-month fixed-term contract) Location: India Ref: REF2481X Job Function: Human Resources Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the worlds toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description Reporting to the Talent Acquisition Operations Lead, the HR Coordinator is responsible for delivering candidates and employees at all organisational levels prompt assistance and timely guidance with queries on a shared service model. This encompasses to the entire spectrum of HR policies, procedures, and other administrative services envisioned to support them from both personal and organisational standpoint. Acting as a HR ambassador you will need to have a can-do, enthusiastic attitude with the ability to multi-task and be extremely organized & the ability to interact with all levels of stakeholders, employees and candidates is essential. If you are looking for a role where you can truly make a positive impact, take ownership, and champion an extraordinary candidate and employee experience. Oversee daily HR operations and provide end-to-end HR support (Offer & Contract Management, Onboarding Administration, Medical checks, Background Verification Checks, Data Administration, other Employee Life Cycle Activities) Provide first-level support to employees/ on HR-related queries. Liaising with TA, Hiring Managers, HR colleagues, Candidates and other external agencies (i.e. third-party vendors) and respond to enquiries about individuals information, without compromising the organization s standards of privacy and confidentiality. Support background verification process for various countries; track BGV status and provide timely follow ups until BGV completion; ensuring data accuracy, effective reporting, and a seamless flow of candidate information. Assist in the coordination of new joiners and provide onboarding & administration support involve hiring. Managing & Coordinating queries on Ticket management tool (BMC Helix) Maintain employee records in a human resources information system, trackers so that information is timely, accurate, and secure. Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc. Support continuous improvement initiatives in Shared service area Ensure accurate and up-to-date status for candidate and employee, and track recruiting activities. Prepare reports, and statistical summaries related to HR metrics. Support projects on an ad-hoc basis that may often require engagement with a variety of HR teams. Qualifications The ideal candidate will have a minimum of 1-2.5 years of experience in HR or any HR operation functions experience and a desire to simplify & streamline processes to increase speed, create better candidate, employee, and manager experiences. Experience with HR databases, Applicant Tracking Systems (ATSs), and Candidate Management Systems Strong knowledge of the HR system landscape (BMC Service Management Tool, SmartRecruiters, SAP etc.) Excellent problem-solving skills with high levels of verbal and numerical reasoning. Experience in shared services organization supporting a number of countries will be an advantage Able to deliver the designated work objectives of the role according to the respective project deadline requirements and SLAs. Ability to effectively present information and respond to questions from candidate, employees, managers, and HR Required to comply with all applicable practices and documentation and work effectively in situations that require sound decision making and involve confidential or sensitive matters. Must maintain a high level of confidentiality and adhere to local and global data protection norms Proficiency in the use of Microsoft Suite required Strong customer service orientation, proactivity and detail-oriented Excellent interpersonal and stakeholder management skills Be enthusiastic, passionate and keen on learning with a can-do attitude Culture Fit: A passion for working in a HR environment, where flexibility, collaboration, and a positive attitude are key to success. Bottomline, you re a team player! Bachelor s Degree; recognized qualification/certification in Human Resources, Management Fluency in English needed

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements Key Missions We are hiring for a Program (Pre-Production) Manager based at NSEZ, Noida . Responsibilities includes: Manages the customer relation by being IDEMIAs primary point of contact for the customer Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers Ensures compliance with customer requirements Organizes and plans the work according to Program Management System process (DRIVE) Performs the tollgates reviews Monitors the KPIs of the Program Takes care of risk management Identifes issues or risks in collaboration with the technical project managers Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts Manages contracts management Reinforce and ensures adherence to contract terms and conditions Manages a team of Program Managers Allocates resources to programs portfolio Organize and runs monthly program reviews to ensure forecast accuracy Participates in customer key interactions (closing, escalations, etc.) Profile & Other Information

What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the respective LOBs. The Service Delivery Manager role provides insight to the business on the health of the Infrastructure and Application environments and is responsible for the effective oversight of service delivery related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to client Service Level Agreements and will help to establish, grow and nurture the customer-centric culture throughout the IT teams. Responsibilities & Deliverables: Your deliverables as a Service Delivery Manager will include, but are not limited to, the following: Your deliverables as a Service Delivery Manager will include, but are not limited to, the following: Develop and nurture relationships and continue to build trusted relationships with business facing functions outside of IT organization via regular monthly meetings and timely, quality communication. Respond to, assess and action Client escalations in a timely manner. Follow up on post incident root cause and drive for resolution to ensure mitigation and remediation actions are deployed to production as required. Provide regular Product health and availability reports and establish, manage and leverage relationships in order to facilitate emergency maintenance &/or changes that require client testing/communication/changes. Improve Customer experience by ensuring high quality services is provided to Clients with a focus on service quality, customer satisfaction, and productivity. Work to ensure timely service restoration and problem resolution of complex and/or high impact incidents, minimize the adverse impact to our customers, and provide communications on root cause and service improvement plans and ongoing updates where required. Understand and explain project expectations through Transition to Support activities for new initiatives and ensure proper oversights of ongoing Operations via LOB health dashboards Be an advocate for both the Business and the IT organization, ensuring alignment across organizational boundaries Work with other ITSM process areas to ensure processes and workflows align with business requirements. Single point of contact for business. Generate regular reports, analyze and identify trends for process improvement as required Required Experience: University degree/College diploma in related field Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 Certification desirable Thorough knowledge of Service Management operations including a strong knowledge of IT best practices, industry trends and customer service Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive and resolve incidents in a high pressure, dynamic, real time environment. Strong problem-solving capabilities, able to work quickly and maintain a methodical and calm approach while working under stressful situations. Strong data lead mindset and reporting skills, hands on experience with ServiceNow dashboards, other reporting tools and PowerBI Scrum Master experience, knowledge of agile delivery methodologies - preferred After hours support may require SDM involvement for issues and escalations. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business .es we'll versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. 12th & Above

Job Description: Minimum 7 years experience in SAP Sales & Distribution module. Experience in S4 HANA environment is preferred. Certification in SAP SD S4 HANA will be an added advantage. Client facing experience is a must. Experience in at least 1 end to end implementation projects or roll-out projects. Should have worked in production support projects. Should have good understanding about Service level agreements, KPIs, etc. followed in production support projects. Very good knowledge about end-to-end sales & distribution process is must. Knowledge / experience in EDI / Idocs and in Scheduling agreements are mandatory. Candidate should have Knowledge / experience in processes like Consignment flow, Sales Bill of materials, Down Payment, Self-billing processes, etc. Candidate should also have knowledge / experience in edoc_cockpit and tax invoices processes related to Latin America and Asia Countries. Experience in automotive industry will be an added advantage. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

POSITION SUMMARY STATEMENT: The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions. This position will be responsible for handling phone calls as well as managing inquiries received via case management systems. POSITION RESPONSIBILITIES AND EXPECTATIONS: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all day-to-day issues and inquiries raised by employees, internal and external parties. Use the ServiceNow case management system to manage and close cases according to instructions and guidelines. Ensure compliance with help desk and case management policies. Perform all help desk and case management service support activities. Review queries for all relevant process areas (supplier management, invoice issues, etc.). Monitor existing ticket queues, resolve and send resolutions to requestors where possible; escalate tickets and inform users on lead times according to set guidelines. Identify potential problems and/or delays in resolution and notify internal/external customers or employees. Escalate cases for exception handling as appropriate/defined. Establish, manage, and grow relationships with both internal and external customers. Provide input to the continuous process improvement team; ensure that all process controls are operational, actively identify control gaps, and recommend possible solutions. Ensure compliance with GBS standard processes. Deliver input and insights regarding necessary updates to the Knowledge Database. Communication: Excellent English language skills, both written and verbal, are a prerequisite. Innovation: Process improvement skills. Able to perform root-cause analysis and suggest solutions. POSITION REQUIREMENTS EDUCATION: Bachelor s or Associate Degree in Business Administration, Accounting, Human Resources, or another business-related field. EXPERIENCE: Required 2 5 years of experience in a help desk environment. At least 2 years of experience in a service-oriented industry. Solid user of Microsoft Office applications. Preferred Experience in Finance and HR processes. Experience with Oracle and ServiceNow Case Management. ESSENTIAL SOFT SKILLS: Strong focus on providing the highest level of customer service to both internal and external customers. Empathetic, confident, self-motivated, and enthusiastic. Accepting and adapting to cultural differences. Task and time management skills. Ability to interact courteously with customers and ensure interactions provide a high quality of service. Ability to analyze customer needs through soliciting, evaluating, and acting upon customer feedback. Ability to coordinate with other internal departments to deliver a seamless service to customers. ADDITIONAL EXPERIENCE: Additional language is a plus (Polish, Spanish, Malay). Qualifications Please review EMEA&I Description box

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for a Technical Program Manager to know, understand, build, and deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments. All will be held to the highest quality standards with minimal supervision. The Audio Visual & Networking Delivery product portfolio includes: Wireless projects for small offices Mobile Infrastructure projects for medium sized offices Main Distribution Frame (MDF) projects Intermediate Distribution Frame (IDF) projects Audio Visual system delivery for new programs Audio Visual system delivery for Day 2 programs Audio Visual system delivery for replacement programs Audio Visual system decommissioning for sites, floors and parts of buildings The Technical Program Manager is responsible for delivering a complete range of standard and custom AV designs and can confidently deal with ambiguity. They can be relied upon to assist in cross regional projects or operate in new areas within their region as required within the portfolio. They are expected to add value where product strategy is defined, and seek guidance as needed. You should have a comprehensive understanding of defined AV & Network products and processes, understand the technology capabilities of each product, and are able to anticipate risks and mitigate them. You can effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level. You look beyond their immediate scope and consider global requirements when addressing process development. You should also understand the technology capabilities of each product, are able to know when change or redesign may be needed and are able to drive those works to the correct manner. You should be able to choose the right product for the project, if needed, and are expected to work independently, seeking guidance only as needed on the program(s) assigned. The Technical Program Manager works to maintain partnerships with stakeholders. This means they work with a variety of Global teams focused on many different business aspects. Coordination with a global team of engineers, other TPMs, Security, and Leadership is expected. You would be responsible for preventing or mitigating challenging situations. You understand the operation of the systems being delivered, and have the technical acumen to identify errors, engage the correct resources, and suggest solutions. You are required to learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built. You contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency. You should also have the communication skills to train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team. You would also be required to work directly with external technology or service providers, customers, partner teams, and/or sellers. You will begin to demonstrate an ability to contribute globally to improvement programs. This role can be fully remote that requires good internet speed. #IND #LI-YC2

This internationally acclaimed institution offers you the opportunity to utilize your unique skill set to lead the way toward the technology of the future. Join forces with some of the leading minds in the industry and pave the path toward a better tomorrow. As a Manager of Data Architecture at JPMorgan Chase within the Consumer & Community Banking, you will oversee several data architecture teams, guiding them through daily implementation tasks. Your role involves identifying and addressing issues, ensuring compliance with standards, meeting business requirements, and applying tactical best practices to your teams work. . Job responsibilities Provides guidance to immediate team of data architects on daily tasks and activities Sets overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver data architecture solutions in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading data architecture projects Experience managing data architects Proficiency in automation and continuous delivery methods Proficiency in all aspects of the Software Development Life Cycle Advanced understanding of data architecture methodologies In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Experience working at code level This internationally acclaimed institution offers you the opportunity to utilize your unique skill set to lead the way toward the technology of the future. Join forces with some of the leading minds in the industry and pave the path toward a better tomorrow. As a Manager of Data Architecture at JPMorgan Chase within the Consumer & Community Banking, you will oversee several data architecture teams, guiding them through daily implementation tasks. Your role involves identifying and addressing issues, ensuring compliance with standards, meeting business requirements, and applying tactical best practices to your teams work. . Job responsibilities Provides guidance to immediate team of data architects on daily tasks and activities Sets overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver data architecture solutions in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading data architecture projects Experience managing data architects Proficiency in automation and continuous delivery methods Proficiency in all aspects of the Software Development Life Cycle Advanced understanding of data architecture methodologies In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Experience working at code level

Wintel Engineer Responsibilities To manage and support all Windows servers including the Operating System To recover Windows servers in the event of hardware failure To collate and maintain full server inventory To review and agree on BAU acceptance of change records on Server Management environments To be Technical Experts in several supported Technologies Citrix, Clustering To proactively manage all issues raised as problems and perform root cause analysis was requested Perform system health checks on both of operating system and supported technologies such as Exchange Escalate service enhancement suggestions to the Server Management Proactive Services team Provide responsive action to any high-priority issue by providing the agreed level of technical cover 7 x 24 hrs. Respond to monitoring alerts and execute reporting of system health and capacity using tools and procedures to ensure compliance with service level agreements and operational standards Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Qualifications Knowledge of Microsoft Core components is mandatory. Minimum of 3 years of technical knowledge in Active Directory, Clustering and WINTEL PLATFORMS including Windows 2000, 2003, 2008,2012/R2,2016,2019,2022 Familiarity with VMware vSphere Datastore management Familiarity with storage area network pathing and lun allocation Working knowledge of Infrastructure Support including Active Directory and Antivirus Hiring organization PulseHRM Apply now Position: Wintel Engineer Name * E-mail * Phone * Letter Add CV & Documents Add Phone Send Application Thank you for submitting your application. We will contact you shortly!

Grow with us At Ericsson, you can be a game changer! Because working here isn t just a deal. It s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that. We ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Job Summary This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We are looking for individuals who have the following skillset: Responsibility: Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools. Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process. Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system. L1 troubleshooting and provide support, resolve problems for the end user s satisfaction as per SOP. Track tickets till resolution. Monitor the progress of escalated tickets. Engaging Incident Management to initiate Service restoration Team call (P1&P2 only) Work with the Internal support teams to ensure that the users issues are fixed in a timely manner. Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues. Flexible to Work in Rotational shifts, 24/7 support. IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support. Experience on Licenses/Certificates Monitoring & Renewal Experience of system admin, Data backup, restore & retention Assist with password resets, software installations, and basic system configuration. Perform routine system and network monitoring using tools. Basic knowledge of operating systems. Understanding of networking basics. Additional Requirements Enthusiasm for providing outstanding customer service. Strong decision making and problem-solving skills. Ability to work calmly under pressure. Ability to work independently and within a team environment. Highly organized, detail oriented and self-motivating. Creativity and Problem Solving, out of the box thinking. Able to work with many tasks simultaneously and keep track of it. Excellent knowledge of Microsoft Office, ITSM ticketing tool. Key Qualifications: Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent Minimum years of relevant experience: 2 Years + Location - Noida, India Primary country and city: India (IN) || Noida Req ID: 769801

Job Title: Associate - Account Management In this role, you will get to: Be the primary point of contact for our Business-to-Business customers through email, Chat and Voice Support. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Our most successful candidates will have: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empath

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skills in English Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-l

About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Primary country and city: India (IN) || Noida Req ID: 770013

Company: Marsh Description: Job Title: Reinsurance Operations Associate Location: [Mumbai] Department: Reinsurance Operations Team - Fiduciary Job Summary: We are seeking a detail-oriented and proactive Reinsurance Operations Associate to join our Reinsurance Operations Team. The ideal candidate will be responsible for ensuring the smooth processing of reinsurance transactions, maintaining high-quality standards, and providing exceptional support to our internal and external stakeholders. Key Responsibilities: Verify that all requisite documents are received from the Business Team for processing. Prepare calculations based on the documents received to ensure accuracy and compliance. Input details into our system to generate Cedant Debit Notes and Brokerage Booking IDs. Provide Brokerage GST Invoices to Reinsurers in a timely manner. Obtain Remittance Confirmation from Reinsurers to ensure proper tracking of payments. Respond to queries from Reinsurers, Finance, and Customer Experience teams promptly and professionally. Work on ad hoc tasks related to Reinsurance Operations as required. Maintain a Management Information System (MIS) based on daily tasks completed to track performance and efficiency. Conduct timely follow-ups on pending items to ensure resolution and adherence to deadlines. Maintain quality and turnaround time (TAT) as per agreed Service Level Agreements (SLA). Qualifications: Bachelor s degree in commerce, Finance, Business Administration, or a related field. Previous experience in reinsurance operations or a similar role is preferred. Strong analytical and numerical skills with attention to detail. Proficient in using MS Office Suite and experience with relevant software systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and the ability to manage multiple tasks effectively. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and inclusive work environment. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Join our Team Grow with us At Ericsson, you can be a game changer! Because working here isn t just a deal. It s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that. We ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Job Summary This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We are looking for individuals who have the following skillset: Responsibility: Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools. Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process. Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system. L1 troubleshooting and provide support, resolve problems for the end user s satisfaction as per SOP. Track tickets till resolution. Monitor the progress of escalated tickets. Engaging Incident Management to initiate Service restoration Team call (P1&P2 only) Work with the Internal support teams to ensure that the users issues are fixed in a timely manner. Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues. Flexible to Work in Rotational shifts, 24/7 support. IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support. Experience on Licenses/Certificates Monitoring & Renewal Experience of system admin, Data backup, restore & retention Assist with password resets, software installations, and basic system configuration. Perform routine system and network monitoring using tools. Basic knowledge of operating systems. Understanding of networking basics. Additional Requirements Enthusiasm for providing outstanding customer service. Strong decision making and problem-solving skills. Ability to work calmly under pressure. Ability to work independently and within a team environment. Highly organized, detail oriented and self-motivating. Creativity and Problem Solving, out of the box thinking. Able to work with many tasks simultaneously and keep track of it. Excellent knowledge of Microsoft Office, ITSM ticketing tool. Key Qualifications: Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent Minimum years of relevant experience: 2 Years + Location - Noida, India Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 769801

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 770013

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 770005

Job summary: The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Key Responsibilities Areas: Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with team s on changes or deviations to plan Participate in wider R&C projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelor s Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects. Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams

• Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

Job Description Summary Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. Partners with functional owner to define requirements. Works with technical team internal and external to the initiative to ensure outcomes delivery on time within scope and budget and of desired quality. Ensures project management practices are followed and improved as needed. Job Description Roles and Responsibilities In this role you will: - Collaborate with business and functional partners and technology leadership in specifying requirements - Drive technology discussion and strategy in line with business needs - Define execution plan and approach based on project scope expected timeline and available budget/resources - Facilitate convergence of functional and technical knowledge - Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan - Cooperate with and manage external vendors as required - Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary - Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required - Manage project risks scope changes and other non-standard events throughout the life of the project - Manage stakeholder communication and progress reporting - Ensure quality of deliverables is verified and matching stakeholder expectations - Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Education Qualification For roles outside USA: Bachelors Degree in with minimum 8 years of experience. Desired Characteristics - Strong team player collaborates well with others to solve problems and actively incorporates input from various sources - Experience working with others on a global basis - Applies knowledge to coach and mentor others - Demonstrated customer focus evaluates decisions through the eyes of the customer builds strong customer relationships creates processes with customer viewpoint and partners with customers to help shape their future initiatives - Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions anticipates obstacles and develops plans to resolve creates actionable strategies and operational plans - Change oriented actively generates process improvements champions and drives change initiatives confronts difficult circumstances in creative ways balances multiple and competing priorities and executes accordingly - PMP ScrumMaster or related Project Management certifications Note This Job Description is intended to provide a high level guide to the role. However it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager. Additional Information Relocation Assistance Provided: Yes