Assistant Manager - Opertaions

Regalix

3 - 5 years

11 - 12 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

relationship management health insurance career development service level operational excellence conflict management employee engagement customer service revenue generation capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee overall planning and performance of a particular market.
Ownership for overall delivery of service level components, quality, and productivity targets indicators for a particular market.
Determine operational strategies for a particular market - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
Actively contribute towards improving operational systems, processes, and policies or build efficiency.
Establish technical specifications, and production, productivity, quality, and customer-service standards for the particular market.
Long-term planning, including initiatives geared toward operational excellence.
Contribute to short and long-term planning and strategy for the particular market.
Facilitate coordination and communication between support functions.
Responsive able to build strong relationships with colleagues while focusing on customer delight.
Provide leadership, mentoring, and coaching for the TL and reps.
Oversee and review escalations and the escalations process for the particular market.
Maintain employee performance records; track and report on performance outcomes.
Ownership and problem resolution.
Provide recommendations for product and process development based on customer feedback and analysis of the same.
Contribute towards hiring and training of reps.
Ensure strict adherence to policies, processes, and compliance guidelines among the team.
Employee engagement and retention.
Explore new business/revenue opportunities within the existing client base.
Being a key point of contact for internal and external clients.
Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner.

Core Competencies:

Driving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers.
Team Leadership: Leading others to accomplish team goals and objectives.
Motivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job.
Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.
Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
Conflict Management: Managing conflict between people and effectively resolving sensitive issues.
Decision Making: Making good decisions in a timely and confident manner
Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.
Resilient self-: A proactive never give up attitude
Business Acumen: Understanding general business and financial concepts, understanding the companys business, and using both general and specific knowledge to be effective.
Relationship Management: Build sustaining and productive relationships with customers and stakeholders.

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