Civica develops software for local and national government, education, health and care. Over 5,000 public bodies across the globe use our software to help deliver critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why will you love this opportunity as Security Operations Centre (SOC) at Civica As a vital member of our dynamic Security Operations Centre (SOC) team, comprising Analysts, Engineers, and a SOC Manager, youll take the lead in monitoring our SIEM and various security systems to safeguard both CIVICA Group and our valued customers. Your keen eye will assess real-time and historical logs across multiple technologies, helping to uncover potential attack patterns, instances of compromise, and security vulnerabilities. Working closely with your team, youll swiftly determine the most effective response to security events and incidents, while meticulously documenting every step taken to contain and resolve the issues. Youll also manage internal customer requests, particularly in relation to phishing, spam, and Anti-virus challenges. Additionally, youll evaluate risks using a Surface Attack Tool, develop and utilize OSINT tools to gather open-source intelligence from various published sources, and collaborate with different business units to inform, mitigate, or remediate any issues. In this role, youll be in charge of supervising Microsoft Sentinel and Microsoft Defender systems, while also managing other technologies as needed, including IPS, Email Gateways, Web Filtering services, and Antivirus solutions. You ll be on the lookout for patterns of misuse or recurring issues, working together with the team to contain, control, and resolve any incidents. Plus, you ll have the chance to identify opportunities for improvement in our personnel, processes, or technology to enhance the teams overall effectiveness. A deep understanding of security principles Use of Microsoft Sentinel and/or Defender Minimum 3 years experience working in IT, with at least 1 year in a security-based role. Any recognised certific
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Engineering Manager at Civica As an Engineering Manager at Civica, you will lead a talented team of engineers responsible for developing and maintaining Civica s customer-facing products. Your role is critical in ensuring your team has the right combination of people, processes, and tools to excel in delivering high-quality solutions for our customers. You ll be hands-on in the technical aspects, guiding your team through complex challenges and ensuring the right solutions are found. In addition to your technical leadership, you will coordinate with stakeholders and cross-functional teams to drive progress, remove blockers, and ensure work is planned and executed efficiently. Your leadership will directly contribute to the impact our products have on citizens, and you will play a key role in fostering a collaborative, high-performance culture. In this role you will facilitate seamless communication within your team and across departments, youll ensure alignment and transparency, keeping everyone focused on shared goals. Additionally, you will develop and present strategic roadmaps that align with broader organisational objectives, helping drive the Civicas success. Your role will also involve overseeing the delivery of high-quality code that generates meaningful, high-impact results for the business and our customers. You will mentor, grow, and empower your team members, focusing on continuous improvement and fostering a culture of excellence. As a leader, youll prioritise the development of your team while ensuring that high standards are maintained throughout the delivery process. A key part of your responsibilities will be to create and maintain a positive, inclusive team culture. Youll ensure all team members feel heard, supported, and empowered to contribute their best work. Additionally, you will build strong relationships across the business to ensure smooth collaboration, driving collective success and fostering a unified, high-performing environment at Civica. If you are passionate about leading agile teams, solving intricate technical problems, and making a meaningful contribution to the success of your team and the business, this role is an exciting opportunity. What you will do to be successful in this role Managing one or more teams of 5+ engineers in a fast-paced, agile environment Leading Agile/Scrum delivery processes and driving continuous improvement wit
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why youll love this role as Software Test Engineer at Civica As a Software Test Engineer, you will collaborate with a cross-functional team of software engineers to implement automated solutions that proactively identify potential issues early in the development process. You ll take ownership of designing, developing, and continuously enhancing test infrastructure and frameworks, ensuring your team has the right tools to deliver high-quality products to our users. You will take a proactive approach to ensuring overall product quality within your functional domain, lead the testing community by developing standards, mentoring software test engineers, and promoting best practices. You ll be responsible for tackling complex and critical testing scenarios, troubleshooting and resolving intricate issues to ensure seamless software delivery. You ll design, develop, and maintain automated test frameworks for web applications (including cross-browser compatibility), API, and backend systems to ensure high-quality and reliable software releases. Conducting API testing using tools such as Postman, Insomnia, or K6, you ll validate both the functional and performance aspects of services. Your role will also involve collaborating with product managers, designers, and other colleagues to enhance product design, testability, and implementation strategies. You will work closely with development teams to integrate automated tests into CI/CD pipelines, ensuring efficient and streamlined workflows. Your participation in code reviews will help drive continuous improvements in test automation quality, while you ll also analyse test results, report bugs, and collaborate with cross-functional teams to resolve issues quickly and effectively. Additionally, you will identify opportunities for process improvements and implement best practices to enhance testing efficiency and effectiveness. You may also be involved in recruitment processes, including conducting technical assessments when needed. Your expertise and leadership will play a key role in shaping Civica s approach to quality, ensuring that our testing standards drive excellent customer outcomes and the delivery of reliable, user-focused software. What you will need to be successful in this role Experience in test automation, specialising in developing and maintaining reliable and scalable automated test frameworks Experience with Pl
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Senior Software Engineer at Civica As a Senior Software Engineer, you will hold the exciting responsibility of developing, writing and maintaining testing code in alignment with the strategic roadmap set forth by the Product Management team. As an essential part of the Engineering Team, you will actively participate in technical discussions, engage in thorough design reviews, and take on challenging problem-solving endeavours. Analyze new requirements and provide impact analysis addressing technical design and identifying individual tasks Architect, design and implement solutions for requirements. Setting up CI/CD pipelines and Continuous integration & delivery of the application to Dev/Test/PROD environments. Design and coding of new facilities Communication of technical details that impact fulfilment of requirements. Iterative development of software with responsiveness to constructive feedback. Provide 3rd line application support against agreed service levels including the implementation of bug fixes Develop and maintain code to a high standard within IT development and maintenance projects. Troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA Engineering Manager. Perform code reviews, coach fellow engineers, and champion Agile and modern development practices. Perform unit testing of work. Write documentation and comment code as required. Ensure code is properly version-controlled. Comply with corporate test processes and ISO 9001 Quality Management System. What you will do to be successful in this role: Must have minimum 4+ years of relevant experience Strong background in .Net development, including .Net Core, C#, and Angular. <
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why youll love this role as Test Engineer at Civica As a Software Test Engineer, youll join forces with a dynamic, cross-functional team of software engineers to craft automated solutions that catch potential issues early in the development lifecycle. You will take the lead in designing, developing, and continually refining our test infrastructure and frameworks, equipping your team with the essential tools to deliver high-quality products to our users. Adopting a proactive stance towards product quality within your domain, you will spearhead the testing community by establishing standards, mentoring fellow software test engineers, and advocating for best practices. You ll take on complex and critical testing scenarios, utilizing your skills to troubleshoot and resolve intricate issues, ensuring smooth software delivery. Your responsibilities will include designing, developing, and maintaining automated test frameworks for web applications (including cross-browser compatibility), APIs, and backend systems, ensuring top-notch, reliable software releases. Engaging in API testing with tools such as Postman, Insomnia, or K6, youll assess both the functional and performance dimensions of services. Furthermore, collaborating with product managers, designers, and other team members will be integral to enhancing product design, testability, and implementation strategies. Working closely with development teams, you will help integrate automated tests into CI/CD pipelines, promoting efficient and streamlined workflows. By participating in code reviews, youll contribute to the ongoing improvement of test automation quality, while also analyzing test results, reporting bugs, and collaborating with cross-functional teams to address issues swiftly and effectively. Additionally, youll have the opportunity to spot areas for process enhancements and put best practices into action to elevate testing efficiency and effectiveness. You may also participate in recruitment efforts, including conducting technical assessments as needed. What you will need to be successful in this role Experience in test automation, specialising in developing and maintaining reliable and scalable automated test frameworks Experience with Pl
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Civica is on the lookout for a highly motivated and dynamic Software Engineer, someone who not only possesses extensive experience across a diverse range of technologies and platforms but also showcases a strong passion for innovation and problem-solving. We seek an individual who is eager to immerse themselves in the exciting environment of a multicultural software company, where collaboration and creativity are highly valued. If you thrive in diverse teams and are driven by the opportunity to make a significant impact through your technical expertise, we would love to hear from you. The successful candidate will be responsible for maintaining an existing code base and for investigating, fixing and testing existing software problems. Why youll love this role as Software Engineer (Delphi) at Civica Analyse new requirements and provide impact analysis addressing technical design and identifying individual tasks. Provide estimates for tasks undertaken both in story points and time. Complete low level design to create functionality in order to meet requirements. Contribute to technical discussions around the fulfilment of requirements. Conform to Civica s Secure Software Development Lifecycle implementing security best practice. Develop and maintain code to a high standard. Develop software by using SOLID principles. Write efficient unit tests against the code. Write highly performing code and database queries. Perform unit testing of work. Write documentation as required. Comply with Civica s ISO 9001 Quality Management System. Troubleshoot and problem-solve support issues. What you will need to be successful in this role Must have minimum 5+ years of relevant experience A proactive individual who can work effectively both independently and as part of a team.
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Software Engineer at Civica As a Software Engineer, youll play a crucial role in designing, writing, and maintaining testing code in line with the exciting roadmap set by our Product Management team. Youll be an essential part of the Engineering Team, participating in lively technical discussions, contributing to in-depth design reviews, and tackling interesting problem-solving challenges. As a part of our dynamic engineering team, you will: Analyze new requirements and perform detailed impact analysis, contributing to technical design and task breakdown. Architect, design, and implement scalable, high-quality solutions. Set up and maintain CI/CD pipelines, ensuring smooth deployment across Dev, Test, and Production environments. Write clean, maintainable code and develop new features in line with business needs. Clearly communicate technical aspects that impact requirement delivery and product functionality. Participate in iterative development with openness to feedback and continuous improvement. Provide third-line application support, including bug fixes aligned with agreed SLAs. Troubleshoot, investigate, and resolve technical issues in collaboration with the Engineering Manager. Review code, mentor peers, and advocate for Agile principles and modern development best practices. Perform thorough unit testing and ensure appropriate test coverage. Maintain proper code documentation, version control, and commenting for future-proof development. Your keys to thriving in this position: A minimum of 3 years of relevant experience is essential. A solid foundation in .Net development, encompassing .Net Core, C#, and Angular. A self-dr
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Salesforce Lead Engineer at Civica Join our team and play a pivotal role in enhancing customer experiences with innovative Service Cloud solutions. If youre passionate about Salesforce and possess a knack for designing impactful architectures, we invite you to embark on this journey with us to transform the landscape of customer service. In the role of Salesforce Lead, you will hold responsibility for the overall design authority and every facet of technical delivery for projects. This includes addressing both business and technical requirements, as well as managing the technical release deployment processes. You will be a member of our Centre of Excellence located in Vadodara. You will participate in the practical analysis, design, development, and testing of projects, while also providing technical guidance. Your responsibilities will include full oversight of the projects technical design and quality. Additionally, you will coordinate design activities to promote discipline and ensure consistency throughout the project. Essential skills for excelling in this role: Must possess at least 6 years of pertinent experience in Salesforce technical services (Service Cloud), which includes working on integrations and collaborating with bo
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Digital Marketing Lead at Civica This position plays a key role in shaping and implementing the content strategy across multiple social media platforms. The main objective is to devise a robust plan for attracting followers, generating high-quality leads through organic methods, boosting audience engagement, and enhancing brand visibility, all in line with Civica s overarching growth and customer acquisition goals. By utilizing data-driven strategies and analyzing performance metrics, the Digital Marketing Lead significantly contributes to our commercial success and the digital transformation journey. What you will do to shine in this role Social Media Strategy & Execution- Take the lead in developing and managing the social media strategy for Civica s corporate channels with Hootsuite, ensuring everything aligns perfectly with our campaign and brand goals. Content Planning & Scheduling- Create and keep an organized social media calendar that coordinates content scheduling, publishing, and updates, guaranteeing a consistent brand voice and timely content delivery. Stakeholder Collaboration- Partner with internal teams such as Brand, PR, and Campaign Marketing to gather, approve, and align content that supports our overarching business objectives and campaign themes. Hootsuite Amplify Management - Utilize Hootsuite Amplify to enhance our social reach through employee advocacy, offering content and guidance to empower teams to share approved posts and increase engagement. Performance Monitoring & Reporting- Monitor key performance metrics (like engagement and followers) across various platforms, generate monthly reports, and share actionable insights to refine our digital engagement strategies. Compliance & Governance- Ensure all content and campaigns adhere to Civica s social media policies, brand standards, and regional regulatory requirements, including appropriate language and terminology. Market & Trend Awareness- Stay updated with the latest digital marketing trends, platform changes, and industry best practices to continually enhance social performance and campaign effectiveness. Essential competencies Expertise in Digital Marketing: A comprehensive understanding of digital marketing channels Proficiency in Tools: Practical experience with Hootsuite (including Amplify), social media scheduling tools, and campaign analytics platforms Content Strategy Development: Capability to align the creation and distribution of content with brand voice, marketing objectives, and audience requirements Analytical Skills: Proficient in interpreting campaign performance data, identifying trends, and making data-driven decisions to enhance digital strategies Adaptability: Competence in managing changing priorities, tight deadlines, and the dynamic nature of digital platforms Solution-Oriented Approach: Actively addresses content deficiencies, audience engagement challenges, and performance obstacles with inventive, scalable solutions Collaboration Across Functions: Experienced in collaborating with Brand, PR, Campaign teams, or other relevant stakeholders to formulate cohesive and aligned content strategies S takeholder Engagement: Strong interpersonal and communication skills for facilitating input and feedback across diverse internal groups Influencing Without Authority: Adept at inspiring peers and stakeholders to endorse and promote digital initiatives, particularly through employee advocacy tools such as Hootsuite Amplify Self-Management: Exhibits autonomy, reliability, and accountability in a remote, non-leadership position Project Coordination: Demonstrates strong organizational skills to efficiently manage multiple campaigns, deadlines, and content workflows without direct oversight Preferred skills Hootsuite Social media channels Google Analytics Lookerstudio Why youll love working with us We know that when our people are happy, they will work better and have greater work satisfaction. Heres what you can expect Were all different - and we love this about us. Focus on learning - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Apply for this job - Become part of something special! Do you see yourself in this role? If so, then we would love to hear from you
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Senior Campaign Executive at Civica Join our dynamic marketing team and play a vital role in orchestrating email campaigns using Eloqua. Youll have the opportunity to provide support to our diverse teams across various locations while helping to guide and mentor our junior members. In this role, youll take charge of orchestrating and implementing dynamic email campaigns from inception to completion. Below are some of the key principal accountabilities associated with this position: Campaign Management: Design, launch, and oversee engaging marketing campaigns, including email initiatives, nurturing strategies, and audience segmentation. Database Management: Take charge of our Eloqua contact database, ensuring meticulous data accuracy and strict adherence to data protection laws. Segmentation: Identify and define target audiences for campaigns, applying various criteria through the platforms robust options. Eloqua Program and Lead Process: Tailor and configure Eloqua programs to meet business needs, creating custom objects, fields, and workflows to enhance functionality. Automation Workflows: Sustain, govern, and innovate automated workflows, managing lead transitions in appropriate nurture campaigns, lead scoring, CRM synchronization, and email marketing automation. Integration: Partner with teams across Civica, especially our Marketing team, to seamlessly integrate Eloqua with other marketing platforms, ensuring efficient data flow and synchronization. Routine Maintenance: Streamline workflows, eliminate outdated assets, and guarantee smooth operation of marketing platforms for all users. Analysis and Reporting: Produce detailed reports and evaluate campaign performance to extract insights and recommendations for ongoing enhancements. Training and Documentation: Offer training and support to marketing teams on Eloqua best practices while maintaining comprehensive documentation of internal procedures. Compliance: Uphold compliance with data protection regulations, email marketing laws, and industry best practices. Troubleshooting and Problem-Solving: Detect and resolve issues, tackle challenges, and pinpoint gaps in data capture and flow to Salesforce CRM. Collateral Management: Supervise the development of marketing and communication materials, including visual branding and messaging, to maintain brand consistency. Team Oversight: Lead the team to ensure timely delivery, adherence to service level agreements, and responsive management of work requests. What would you bring to be successful in this role? You should have around 4-6 years of experience in marketing technology, particularly with marketing automation and integration tools. A minimum of 3 y
We re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Senior Software Engineer at Civica In the capacity of a Senior Software Engineer, you will assume the vital responsibility of developing, authoring, and sustaining testing code in accordance with the strategic roadmap established by the Product Management team. As a key member of the Engineering Team, you will actively engage in technical discussions, partake in comprehensive design reviews, and tackle complex problem-solving challenges. As a part of our dynamic engineering team, you will: Analyze new requirements and perform detailed impact analysis, contributing to technical design and task breakdown. Architect, design, and implement scalable, high-quality solutions. Set up and maintain CI/CD pipelines, ensuring smooth deployment across Dev, Test, and Production environments. Write clean, maintainable code and develop new features in line with business needs. Clearly communicate technical aspects that impact requirement delivery and product functionality. Participate in iterative development with openness to feedback and continuous improvement. Provide third-line application support, including bug fixes aligned with agreed SLAs. Troubleshoot, investigate, and resolve technical issues in collaboration with the Engineering Manager. Review code, mentor peers, and advocate for Agile principles and modern development best practices. Perform thorough unit testing and ensure appropriate test coverage. Maintain proper code documentation, version control, and commenting for future-proof development. Your keys to thriving in this position: A minimum of 4 years of relevant experience is essential. A solid foundation in .Net development, encompassing .Net Core, C#, and Angular. A self-drive
We are seeking an experienced Informix/4GL Developer who is looking to grow their skills and make a meaningful impact in the healthcare sector. In this role, you will join our Health & Care teams, supporting a large and mature portfolio of products that focus on improving patient outcomes and driving efficiencies across our customers. You will be responsible for maintaining and enhancing our IBM Informix/4GL environment, ensuring it operates at peak performance and scalability. As part of the team, you will analyse business requirements and translate them into effective technical solutions, contributing to the ongoing success and development of our software. Additionally, you will create and maintain detailed documentation to support the development process and conduct thorough testing to uphold the highest quality standards. If you are passionate about software development and eager to contribute to an organisation with a higher purpose, we would love to have you on our team. What you will do to be successful in this role 3-4 years of Informix/4GL development experience Experience working with SQL Experience working in Informix database or Microsoft SQ
Why you will love this opportunity as a Senior Helpdesk Engineer at Civica This role is your chance to take on stimulating challenges in a fast-paced, global organization. You ll lead and guide entry-level team members, contribute to the largest segment of our helpdesk operations, and grow your skills in a collaborative environment that thrives on innovation, creativity, and continuous learning. In this role, youll be responsible for helping to resolve and manage cases that come through the Enterprise IT Helpdesk. Additionally, youll have the chance to provide training, coaching, and encourage knowledge sharing among team members to boost everyones skills. Were looking for someone who can deliver top-notch support to Civica employees across the globe! What you will do to shine in this role Provide 24x7 management cover for the EIT Helpdesk on a rota basis Organize shift patterns, conduct performance reviews, and set/monitor OKRs Ensure support requests are handled per standards and team performance is optimal Maintain IT service quality with strong focus on data security, availability, and integrity Use analytical problem-solving to resolve operational issues Implement changes following strict change control procedures Draft and maintain support documentation, including knowledge articles Lead and manage Major Incidents, ensuring adherence to processes Monitor and act on escalated Incidents within the ITSM toolset Mentor and coach team members on technical and soft skills Manage call queues and assist team members when required Liaise with internal support teams and third-party providers for case resolution Perform additional tasks as required to ensure smooth operations Stay calm and professional under pressure, modeling excellent customer service Communicate clearly, accurately, and professionally at all times Essential competencies Strong technical knowledge across multiple disciplines Expertise in Microsoft 365, with exposure to MS Azure Proven problem-solving skills under pressure 5+ years in IT, including 3+ years in support/administration Ability to challenge processes and drive improvements High attention to detail and accuracy Collaborative team player with self-initiative Leadership experience in technical support, reporting to senior management Excellent communication, able to motivate and drive performance ITIL Foundation certified Microsoft/vendor certifications preferred Experience managing globally distributed support teams