Sr Advanced Application Engr

Sparta Systems

12 - 15 years

11 - 15 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service level sql database chemical engineering advocate troubleshooting continuous improvement technical support supervision python instrumentation engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bachelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
12 - 15+ years of Experience in Honeywe'll Advanced Application like APM/UAS tools; preferably Honeywe'll APM/UAS applications
Hands on experience in design, implementation and commissioning experience of APM/UAS applications
Experience in Technical support activities; especially in Honeywe'll Advanced applications (preferably in APM/UAS)
Experience in SQL Database, Python
Good communication and writing skills.
Good team player. Strong ability to maintain good working relationships with customers.
Customer oriented attitude understands addresses (internal external) customer needs and concerns, strong customer advocate

WE VALUE

Understanding APM/UAS implementation and support lifecycle
Collaboration with diverse and global teams
Good troubleshooting skills
Promote customer relationships.
Effective communicator
Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

Responsibilities

Technical support for Honeywe'll APM/UAS applications to resolve the Customer Issues within service level agreements.
Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.
Liaison with the GTAC/development team for timely delivery of solutions to the customers
Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable.
Actively engage in Continuous Improvement by automating the repetitive task and enhance the support process as and when required.

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