Sr Advanced Application Engr

esponsibilities T

• echnical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements. E
• scalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications. L
• iaison with the GTAC/development team for timely delivery of solutions to the customers A
• ctively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable. A
• ctively engage in Continuous Improvement by automating the repetitive task and enhance the support process as and when required.

OU MUST HAVE B

• achelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering 1
• 2 - 15+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications H
• ands on experience in design, implementation and commissioning experience of APM/UAS applications E
• xperience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS) E
• xperience in SQL Database, Python G
• ood communication and writing skills. G
• ood team player. Strong ability to maintain good working relationships with customers. C
• ustomer oriented attitude understands & addresses (internal & external) customer needs and concerns, strong customer advocate W

E VALUE U

• nderstanding APM/UAS implementation and support lifecycle C
• ollaboration with diverse and global teams G
• ood troubleshooting skills P
• romote customer relationships. E
• ffective communicator I
• ndividuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.