1656 Service Level Jobs - Page 15

1. Order Management & Governance - Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. - Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. - Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. - Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change management. 2. Sales Planning, Execution & CRS Management - Partner with Heads of Sales (HoS) to gathe...

BCom / BBA / M.Com (Preferably Course Completed during 2024/2025) Good written English language skills Good Analytical skills to support 100% quality output. Good interpersonal skills Flexible working skills to support Business Continuity Flexible to work in Night Shifts Ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement. Meet the productivity and quality % as per the objectives and maintain consistency. Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits. Ensure audit observations are updated with proper root cause and corrective acti...

BCom / BBA / M.Com (Preferably Course Completed during 2024/2025) Good written English language skills Good Analytical skills to support 100% quality output. Good interpersonal skills Flexible working skills to support Business Continuity Flexible to work in Night Shifts Ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement. Meet the productivity and quality % as per the objectives and maintain consistency. Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits. Ensure audit observations are updated with proper root cause and corrective acti...

Required Skills Functional | IT Operations Management | Operational Procedures Technology | IT Technical Support Activities | Second Line Support Technology | IT Asset Management Tools / Systems | CA Asset Management Functional | Investigation Methods | Asset Verification Behavioral | Aptitude | Data Related Skills Behavioral | Microland Skills | Customer Centricity Functional | Asset Management | Asset Operation Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: Will be responsibel tp manage, control and protect IT hardware, software and contract assets throughout all stages ...

Role Working within the Outsourcing Department serving the Operations function for a range of Investment Management clients. To perform a variety of tasks within the Client Administration and Reporting team in an accurate and timely manner, working closely with other departments within Operations, Custodians and other third parties. To continually aim to improve the service offered to clients. Principal Responsibilities Serves as an Accounting / Reporting / Fee Billing contact for the home location, to provide resolution of complex transactions. Responsible for delivery of all client reporting accurately and within specified timeframes. Respond promptly and appropriately to general queries r...

Position Purpose : The Assistant - Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. The Assistant work closely with Operations, calling out non-adherent events through Desk Alerts or walkie-talkies so that non-adherent agents can be directed back toward the phone. The Assistant also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. The Assistant watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contra...

We have a requirement for Hybrid Working Sales Support Specialist (Oil & Gas Prefferred or any Manufacturing Industry) Responsibilities: Develop the capability to quote all assigned products for the market Business Line served globally to customers per the go to market strategy and service level requirements. Act as the focal point between customers, external sales and manufacturing plants for RFQ and orders received Respond to customer phone calls and emails timely and professionally. Review incoming requests from the filtering team and/or direct from customer, review customer requirements including technical and commercial specifications and documents. Calculate price and discounts utilizi...

The Associate, Service Operations People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting r...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations. 1. Should be able to troubleshoot and resolve VDI issues by providing t...

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role Principal Accountabilities Lead and manage the VTBA Microsoft Apps team (Nextgen365) Responsible for the design and operation of the communication environment based on Microsoft Teams Stays in contact with the Atlas Copco teams and the Atlas Copco support partners to ensure that VTBA needs are taken into account Be internal VTBA key account for Microsoft 365 Ensure application systems are av...

Objectives: Collaborate with project development teams to determine functional and non-functional requirements and translate them into scalable and secure cloud-based systems Support project development teams in their cloud adoption journey Day to day management of multiple Azure and AWS tenants and subscriptions Design and report on capacity, growth, and expenditures within the environment Manage, monitor, and implement Azure Advisor recommendations Create and maintain detailed technical documentation Creation and execution of maintenance plans designed to keep systems up to date, while keeping with our published service level agreements Respond to system outages and crisis events as needed...

This website uses cookies to ensure you get the best experience. Stavtar and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies About Stavtar Stavtar is a financial software company headquartered in New York, with employees located in the United States, England and India. Founded by financial and technology professionals from the alternative asset managem...

Global process lead where key focus will be on Standardization, Simplification and Automation of Transactional activities Service delivery lead - Ensure consistent service delivery across tower/ units from the shared service provider for transactional services. The role requires drive to identify and pursue value add opportunities, extensive collaboration with business, finance and technology stakeholders and energy to implement effective end to end solutions to deliver enhanced efficiency and productivity. Principal Accountabilities and Key Activities Ensure Compliance to Global Procedures and Operating Methodologies (GPOM) in transactional area and refine GPOM on an ongoing basis (continuo...

As a Customer Support Consultant, you will play a significant role in Performio, providing world-class support to our customers. With our tried and tested onboarding process, you will soon become familiar with the Performio product and company. You will draw on previous support experience to monitor for new support requests in Zendesk, provide initial triage with 1st and 2nd level support, ensuring the customer is kept up to date and the request is completed within a timely manner. You will collaborate with other teams to ensure more complex requests are managed efficiently and will provide feedback to help improve product and solution knowledge, as well as processes. Answers to questions as...

As an Operational Analyst you will be r es ponsible for providing customer service to Corporate & Institutional Banking Customers, while ensuring that regulatory and b ank requirements are met. The individual has to deliver positive customer experience within agreed timeframes i.e., Service Level Agreements (SLAs). Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. As an Operational Analyst, you will: Manage end-to-end processing of Real-Time Gross Settlement (RTGS), international payment transactions, and treasury backoffice operations...

SUMMARY Position Description: Provide high quality, real-time support on XBRL document creation, review and filing of Financial Reports/Statements in support of client projects Provide support to the Team Manager to complete the projects on time and in knowledge transfer. Interact with clients on a need basis Essential Qualifications: Graduates / Post ?graduates in Finance / MBA in Finance or any other degree that is considered suitable to perform the required function, Knowledge on US-GAAP, IFRS will be an added advantage Technical Qualifications / Experience: Technical know-how in MS Office Suite preferably with a knowledge of XBRL document creation Organization Structure: Report to Team M...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Varsha- 9251688428

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher Scientific: Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether accelerating life sciences research, solving sophisticated analytical challenges, or improving patient health through diagnostics, we are here to support them. With more than 100,000 colleagues worldwide, we provide innovative technologies, purchasing convenience, and pharmaceutical services under industry-leading brands such as Thermo Scientific, Applied Biosystems...

Provide support to Amdocs internal users for IT related support Knowledge to support various Desktop and Laptop models available in Amdocs Image Amdocs Laptops and desktops with the Amdocs image Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner Knowledge to support windows related issues escalated by Remote Support Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA Use technical k...

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure ...

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty ...

Duties and Responsibilities Support Roll out the HRIS application to all the HR and Employee Users in the respective regions Providing continuous and diligent support for HRIS implementation, collaborating closely with HR functional teams and HRIS system vendor. Have complete understanding of the processes followed in the region Support user training during rollout of new features or addition of new HR users Provide user support by addressing tickets raised by users - within defined service level agreements Understand user concerns/system issues, test and verify issues, report to product team, follow up to closure, inform/advice users on fixes. Provide guidance wherever required Troubleshoot...

Job Summary To support our extraordinary team who renders services to the Site HR / COE s. Contributes for standardization and automation of Key HR processes. we re looking to add HR Advisor in Chennai. What a typical day looks like: Performs and supports HR Core services in and out HR systems; like Payroll inputs consolidation / salary administration, HRBP support, Payroll - HRIS system maintenance, Exit management , HR Letters administration and other functional areas. Promote and enable the self-service delivery model. Process execution under operational metrics (adhered to the standard operating procedures, meeting with the service level agreement) Maintains a highly collaborative relati...

Role BDE Function Sales | Location Mumbai/Ahemdabad | Reporting to RSM Role Objectives Plan, direct and implement Sales strategies and programs to achieve the sales objectives for the company Key Responsibilities Drive Primary Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach penetration across the territory. Secondary sales (On Premise and Institutional Distribution) - Increase number of FS outlets, maintain high service level, drive usability and range selling of assigned categories of products and ensure commercial hygiene in the territory Prepar...

Company: Mercer Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation