1182 Service Level Jobs - Page 15

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 30000-35000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past How do you handle performance evaluations and provide constructive feedback to team members What strategies do you use to motivate and engage your team, especially during peak times or challenging projects How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs) Can you provide an example of a time when you had to resolve a conflict within your teamHow did you handle it What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA) Can you describe a particularly challenging technical issue you helped resolveWhat was the issue and what steps did you take to solve it How do you stay updated with the latest trends and technologies in IT service management What is your approach to ensuring your team follows best practices in cybersecurity and data protection How do you ensure your team provides excellent customer service, even under high-pressure situations Can you give an example of a time when you had to handle a difficult or dissatisfied customerHow did you resolve the situation What methods do you use to monitor and improve the quality of service provided by your team How do you communicate complex technical issues to non-technical stakeholders or end-users How do you approach troubleshooting and resolving recurring issues reported by end-users Can you explain a process you have implemented that improved the efficiency of the service desk What is your process for prioritizing incidents and service requests How do you ensure that your team members are continuously developing their skills and knowledge Can you describe a training program or initiative you ve implemented to improve your team s performance How do you handle onboarding new service desk team members What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk Can you provide an example of how you used data and metrics to improve service desk performance A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders A team member consistently fails to meet performance expectations. How would you address this issue You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team What is your vision for the service desk, and how do you plan to achieve it How do you ensure the service desk aligns with the overall goals and strategy of the organization Can you describe a time when you had to drive a significant change or improvement in your service deskWhat was your approach and the result

Job Description We are seeking a dynamic and customer-focused Customer Specialist to be the first point of contact for our prospective customers. Based in our Chennai office, you will play a critical role on the front lines of our sales process, acting as a vital link between inbound interest and our sales team. In this role, you will be responsible for engaging with potential clients, qualifying their needs, and ensuring a seamless handover to the right sales representatives. If you are a motivated individual with a passion for technology and a talent for communication, this is an excellent opportunity to join a high-growth company and make a direct impact on our success. Roles & Responsibilities Frontline Customer Engagement: Act as the first point of contact for prospective customers, managing all inbound calls and chats promptly and professionally while adhering to strict Service Level Agreements (SLAs). Lead Qualification and Routing: Skillfully identify the needs of each prospect, ask clarifying questions to understand their requirements, and determine if there are immediate, qualified opportunities for a sales engagement. Sales Team Coordination: Accurately assign qualified leads and support tickets to the appropriate sales team members. Proactively follow up with Account Managers to ensure timely responses and ticket closure within defined SLAs. Data and CRM Management: Maintain meticulous and accurate records of all customer interactions and activities within our CRM and telephony systems. Actively contribute to database hygiene through regular cleanup and maintenance. Product Expertise: Build and continuously deepen your knowledge of the entire Freshworks product suite to effectively address customer queries and identify potential use cases. Collaborative Problem-Solving: Liaise effectively with colleagues, team leads, and managers to troubleshoot customer issues and collaboratively find the best solutions. Qualifications Required: Education: A Bachelors degree in any discipline. Experience: 1 to 4 years of professional experien

Level L1 Experience Range 2-3 Years Required Skills Set Hardware and Windows, Good Communication Skills Salary Range 20,000-23,000 Qualification Graduate/10+2 and 3 Years Diploma Certification Optional Technical Question How do you approach troubleshooting complex technical issues reported by customers Can you describe your experience with diagnosing and resolving software or hardware problems remotely How do you handle difficult or irate customers in a support scenario Describe a time when you provided exceptional customer service to resolve a challenging issue. How do you stay updated with the latest features and updates of the products/services you support Can you explain a technical concept related to our product/service to a non-technical customer How do you document customer interactions and technical solutions Provide an example of a report or documentation you created to improve support efficiency or customer satisfaction. How do you collaborate with other teams (e.g., development, product management) to resolve customer issues Describe your role in escalating critical issues and coordinating responses across teams. What customer support tools or systems have you used in previous roles How do you leverage remote desktop tools or software to assist customers effectively How do you ensure that customer support processes align with service level agreements (SLAs) Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Executive Exams Operations Purpose of job: To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers. Role context The British Council Around the World The British Council is the UK s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. South Asia Region: The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan. It comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. The region s exams business is one of the largest in the network. The British Council In India The British Council has been operating in India since 1948. Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India. We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people online in 2017 and more in future years) and through partnerships in States across the country Main opportunities/challenges for this role Your role will include the following areas: exam logistics, test day planning, post-test activities, test day staff / examiner allocation. Responsible for operational excellence in the planning and delivery of Distribution and other examinations. Adhere to India Exams, global and board specific procedures, policies and ensure that procedural timelines are met. Responsible for compliant and secure storage of all required data and materials Provide required financial data as required to ensure an efficient, secure and appropriately controlled environment as per British Council s financial control standards Coordinate all resources efficiently, taking into account times of peak activity and factors which could influence operations, for example festivals and seasonal weather constraints Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies. Support Exams operations, logistics and exam delivery by supporting pre and post exams delivery. Co-ordinate first level communications with customers and vendors. Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested. Adhere to operations service level agreements & agreed turnaround times as per customer service standards To ensure compliance with all corporate standards (e.g. DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding as well as externally driven client requirements) and in line with agreed financial and non- financial targets. Qualifications Any graduate Further Information Pay Band - 4 Contract Type - FTC Department/Country- Country/Cluster Operations /India Closing Date (Time) - 14 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Go Integra Facility Management is looking for Facility Manager Tech to join our dynamic team and embark on a rewarding career journey A Facility Manager is responsible for overseeing the maintenance, operation, and management of buildings, facilities, and infrastructure within an organization. Their primary goal is to ensure that the facilities are well-maintained, safe, and efficient in supporting the organizations operations. Here are some key responsibilities and tasks typically associated with the role of a Facility Manager:Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors. Facility Operations: Managing day-to-day operations of facilities, including security, cleaning, waste management, and utilities This may involve overseeing service contracts, managing service providers, and monitoring performance to ensure compliance with service level agreements. Space Management: Optimizing the use of space within facilities, including allocation, layout, and configuration This involves assessing space requirements, planning office layouts, coordinating office moves or relocations, and ensuring efficient utilization of space. Health and Safety: Ensuring compliance with health and safety regulations and standards within facilities This includes conducting safety inspections, implementing safety procedures, training staff on safety protocols, and maintaining emergency preparedness plans. Budgeting and Cost Control: Developing and managing the facility budget, including expense forecasting, cost control, and expenditure tracking This involves identifying cost-saving opportunities, negotiating contracts, and optimizing facility-related expenses. Vendor Management: Selecting, contracting, and managing vendors and service providers for facility-related services, such as maintenance, cleaning, security, or landscaping This includes monitoring vendor performance, resolving issues, and maintaining good working relationships. *Immediate Joiners Should have C License*

MSCI ESG Data collection team is involved in acquisition of ESG data at scale and QA of the collected data and responsible for establishing and maintaining highest level of data quality and standards across all datasets feeding our ESG products. As an Data Collection Transformation Senior Associate, you will be responsible for leading and delivering on several initiatives as part of the ESG transformation agenda, to support rapidly evolving ESG landscape and its adoption in the financial market. Your Key Responsibilities As a member of MSCI Data Acquisition and Collection team, you are expected to have a strong interest in general Environment, Social, Governance, Climate and policy frameworks around these domains as well as regulatory trends Take active part in projects dealing with electronification of ESG & Climate frameworks and principles into data definitions which can be operationalized for collection Collaborate with Research teams on building data collection templates and with technology teams to translate these into implementable data models Do hands-on research with new data sets by studying company disclosures to help connect research proposals with implementable solution which are scalable Independently run analysis on data sets (either collected or from third party) to detect trends/patterns (EDA) and propose ways to build anomaly detection on new and existing content Analyze & research the historical data corrections across all ESG & Climate data and propose & implement contextual/thematic QA to detect cases that potentially may not be captured in current QA framework Codify data definitions with an intent to build NLP driven data extraction models (leveraging Traditional approaches/LLMs) to automate detection and extraction of Facts from company disclosures Help design and set-up new data collection processes and help with integration of these processes with ongoing data operations Deliver top quality data aligned with MSCI methodology, service level agreements, and regulatory requirements; Steer to improve methodology and SOP documents leveraging data and content expertise; Drive process improvements to ensure consistent data quality and efficiency, such as automation of data quality diagnostics by developing a new system/tool that will enable quality assessment of data without manual intervention; Contribute to process improvements to ensure consistent data quality and efficiency, such as automation of data quality diagnostics by developing a new system/tool which will enable quality assessment of data without manual intervention; Work with internal stakeholders and downstream teams on understanding data requirement, data QC scope and data delivery; Create reports/dashboards which provide quantitative data assessment metrics which justify recommendations. Visualization, outlier detection/analysis, data summaries, etc. Sharing plans, recommendations, summaries with management through conference calls, meetings and presentations with internal/external teams, Research and product Your skills and experience that will help you excel Analytical skills and has strong attention to details - Should have keen interest in analyzing data, process flows and quality focused Exposure of using tools such as Python/SQL etc. - Demonstrated experience in improving process/Automation through applications of Python/ML/RPA Work exposure with any of the visualization tools such as PowerBI would be preferable. Should have very good hands on skills working with advanced excel features. Self-starter and self-motivated, should be solutions focused and have the ability to work in unstructured environments Comfortable working in a team environment across hierarchies, functions and geographies Should have experience of working in Financial/technology/Business Analysis domain Knowledge about equities or financial markets in general. Exposure to ESG data would be added advantage Desired Experience 7+ years of full-time professional experience in: Experience in data quality and automation related roles, Business analysis, analyzing existing process and reengineer to achieve efficiency and improved quality, Exposure of using tools such as Pandas/SQL, Power BI etc. would be preferable Financial services experience; good to have exposure to ESG About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum. . MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for . Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies . Note on recruitment scams

Credit Support Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Credit Support Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Join our Loans group as a Loan Servicing Manager - Associate, where youll lead a dynamic team to ensure excellence in meeting Service Level Agreements (SLAs). Oversee critical processes such as Deal Closing, Drawdowns, and Rate-Fixings, while honing your expertise in Nostro & Past Due Reconciliation. This role offers a unique opportunity to drive impactful operations and elevate your management skills in a collaborative environment Job Summary As a Loan Servicing Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work successfully with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, capabilities and skills Hold a Bachelors degree with minimum 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Influence and lead conversations with stakeholders effectively. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. Join our Loans group as a Loan Servicing Manager - Associate, where youll lead a dynamic team to ensure excellence in meeting Service Level Agreements (SLAs). Oversee critical processes such as Deal Closing, Drawdowns, and Rate-Fixings, while honing your expertise in Nostro & Past Due Reconciliation. This role offers a unique opportunity to drive impactful operations and elevate your management skills in a collaborative environment Job Summary As a Loan Servicing Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work successfully with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, capabilities and skills Hold a Bachelors degree with minimum 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Influence and lead conversations with stakeholders effectively. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Specialist within the Global Financial Crimes and Compliance (GFCC) team, you will conduct thorough research and verification of customer records to assess risk. You will analyze transaction activities to identify potential risks and ensure compliance with KYC/AML standards, escalating identified risks outside of KYC standards to GFCC AML Investigations for further action. You will emphasize accuracy and the ability to identify, assess, and justify KYC/AML risk review decisions, while providing exceptional customer service to line of business partners and customers, maintaining the highest standards of professionalism. Job responsibilities Analyzing data to identify patterns and compare transaction history against KYC standards. Utilizing all available tools to verify the consumers purpose and legitimacy. Interacting with bankers and customers to obtain required information and ensure comprehensive case analysis. Determining additional steps required to make informed decisions and validate Anti-Money Laundering (AML) risk to the firm. Assessing whether escalation to Global Financial Crimes and Compliance (GFCC) AML Investigations is necessary. Recording findings and providing supporting documentation to enrich each KYC NAICS case. Conducting follow-ups with internal partners to ensure timely actions on cases requiring their input. Providing detailed documentation of the due diligence performed and reporting progress status as required. Performing duties consistently with thoroughness, accuracy, and credibility within established service level requirements. Exhibiting the highest standards of customer service to partners and customers Required qualifications, capabilities, and skills Knowledge of AML/BSA/KYC or financial services industry. Graduates in BCom/B. A Demonstrated strengths in research and analysis. Effective time management, work organization, and follow-up skills. Attention to detail and a focus on work accuracy. Excellent verbal and written communication skills. Flexibility to adapt to changing priorities and business needs, and ability to work well in a fast-paced environment. Demonstrated initiative and accountability; self-starter capable of working under minimum supervision. Proficiency in Microsoft Office Suite. Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Specialist within the Global Financial Crimes and Compliance (GFCC) team, you will conduct thorough research and verification of customer records to assess risk. You will analyze transaction activities to identify potential risks and ensure compliance with KYC/AML standards, escalating identified risks outside of KYC standards to GFCC AML Investigations for further action. You will emphasize accuracy and the ability to identify, assess, and justify KYC/AML risk review decisions, while providing exceptional customer service to line of business partners and customers, maintaining the highest standards of professionalism. Job responsibilities Analyzing data to identify patterns and compare transaction history against KYC standards. Utilizing all available tools to verify the consumers purpose and legitimacy. Interacting with bankers and customers to obtain required information and ensure comprehensive case analysis. Determining additional steps required to make informed decisions and validate Anti-Money Laundering (AML) risk to the firm. Assessing whether escalation to Global Financial Crimes and Compliance (GFCC) AML Investigations is necessary. Recording findings and providing supporting documentation to enrich each KYC NAICS case. Conducting follow-ups with internal partners to ensure timely actions on cases requiring their input. Providing detailed documentation of the due diligence performed and reporting progress status as required. Performing duties consistently with thoroughness, accuracy, and credibility within established service level requirements. Exhibiting the highest standards of customer service to partners and customers Required qualifications, capabilities, and skills Knowledge of AML/BSA/KYC or financial services industry. Graduates in BCom/B. A Demonstrated strengths in research and analysis. Effective time management, work organization, and follow-up skills. Attention to detail and a focus on work accuracy. Excellent verbal and written communication skills. Flexibility to adapt to changing priorities and business needs, and ability to work well in a fast-paced environment. Demonstrated initiative and accountability; self-starter capable of working under minimum supervision. Proficiency in Microsoft Office Suite.

Embark on a transformative journey as a Product Owner where youll spearhead the evolution of our business data, within business banking product and propositions are tasked with developing, pricing, maintaining , and retiring all business banking products and propositions for Barclays UK. You Salesforce Product Owner will be responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. You will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Additionally, your role requires effective stakeholder management, leadership, and decision-making to support business strategy and risk management. To be successful as a Product Owner you should have the following experience: Experience in end-to-end Salesforce delivery with a proven track record of managing and executing Salesforce solutions. Experience in product/proposition delivery and development, including defining priorities and driving outcomes for propositions. Experience in driving and managing change initiatives. Excellent collaboration and communication skills, with the ability to work effectively across teams and stakeholders. Desirable skillsets/ good to have : Experience with using Jira. Experience in monitoring KPIs, analysing data to inform decisions, and identifying trends to deliver valuable outcomes. Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations . Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues. You may be assessed on the key critical skills relevant for success in role , such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Pune. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Embark on a transformative journey as Product Owner where youll spearhead the evolution of our business data, within business banking product and propositions are tasked with developing, pricing, maintaining , and retiring all business banking products and propositions for Barclays UK. You Data/AI Product Owner is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. You will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Additionally, your role requires effective stakeholder management, leadership, and decision-making to support business strategy and risk management. To be successful as a Product Owner , the candidate should have the following experience: Experience in product/proposition delivery and development, including defining priorities and driving outcomes for propositions. Experience in driving and managing change initiatives. Excellent collaboration and communication skills, with the ability to work effectively across teams and stakeholders. Desirable skillsets/ good to have : Functional and working knowledge of Gen AI; latest trends and application of Gen AI in Banking ecosystems Experience with using Jira. Experience in monitoring KPIs, analysing data to inform decisions, and identifying trends to deliver valuable outcomes. Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations . Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues. You may be assessed on the key critical skills relevant for success in role , such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Chennai. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Embark on a transformative journey as Product Owner , where youll spearhead the evolution of our business dat a , within business banking product and propositions are tasked with developing, pricing, maintaining , and retiring all business banking products and propositions for Barclays UK. You as Product and Proposition Owner is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. You will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Additionally, your role requires effective stakeholder management, leadership, and decision-making to support business strategy and risk management. To be a successful Product Owner you should have experience with : Experience of driving and implementing 3 rd party business partnerships in a large-scale Financial Ecosystem Customer Focus - Ability to identify , articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank. Product Knowledge - Understands the banks products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs. Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the banks desired outcomes. Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making . Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues. Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritises the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the banks Risk and Control Framework and taking oversight and/or accountability for mitigating risk Desirable skillsets/ good to have : Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations . Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues. You may be assessed on the key critical skills relevant for success in role , such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Pune. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Required Skills Functional | IT Operations Management | Operational Procedures Technology | IT Technical Support Activities | Second Line Support Technology | IT Asset Management Tools / Systems | CA Asset Management Functional | Investigation Methods | Asset Verification Behavioral | Aptitude | Data Related Skills Behavioral | Microland Skills | Customer Centricity Functional | Asset Management | Asset Operation Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: Will be responsibel tp manage, control and protect IT hardware, software and contract assets throughout all stages of its lifecycle. He/She will also be responsible to proactively take actions to improve customer experience, reduce risk, achieve savings and mature the ITAM program. 1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications. 2. Develop plans for deploying and administering virtual machines, images, and virtual apps 3. Assist with researching, evaluating, and recommending VDI related hardware, software and services. 4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge. 5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise. 6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation. 7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc. 8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. 9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators. 10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors. 11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

Job summary: The Seller Support Onboarding Associate acts as the primary interface between Amazon and our business partners. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. : SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. - Basic qualifications Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. About the team Asssisted Self Service Registration (A-SSR), as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on amazon.in Sellers register themselves to sell on amazon.in, list their products, set up their virtual store (Apni Dukan), delight customers and manage successful business on amazon.in with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on amazon.in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon.in. During the course of this engagement, the associate will also train the sellers on the various tools available to better the seller performance in marketplace.. Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of driving process improvements experience

As an Infrastructure Engineer III - AWS SRE Engineer at JPMorgan Chase within the Asset & Wealth Management Technology team, your role involves being a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team. Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels. Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers. Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise. Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses. Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Experience in Spark, AWS, Python / Java programming Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform. Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms. Preferred qualifications, capabilities, and skills Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups As an Infrastructure Engineer III - AWS SRE Engineer at JPMorgan Chase within the Asset & Wealth Management Technology team, your role involves being a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team. Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels. Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers. Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise. Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses. Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Experience in Spark, AWS, Python / Java programming Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform. Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms. Preferred qualifications, capabilities, and skills Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banks Markets Tech Group, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Design, code, test and deliver software to automate manual operational work, including self-healing and resiliency patterns for engineering teams. Collaborate with others to create and implement observability and reliability designs for complex systems which are robust, stable and do not incur additional toil or technical debt Demonstrate site reliability principles and practices every day and mentor technologists within the organization Troubleshoot priority and escalation incidents, facilitate blameless post-mortems and ensure permanent closure of incidents and subsequent problem tasks. Engage and evangelize with development team throughout their SDLC to develop software for reliability and scale, ensuring minimal refactoring or changes Identify application patterns and analytics in support of better service level objectives Design automated software and product upgrades, change management and release management solutions. Work towards becoming an expert on the applications and platforms in your remit by understanding its interdependencies and limitations and driving to evolve and debug the critical components of it Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience working with a major public cloud provider (Amazon Web Services) and infrastructure as code (Terraform) Experience in working in a hybrid deployment environment (on premise and public cloud) Advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform and usage of key SRE concepts such as SLOs and Error Budgets Advanced knowledge and experience in observability capabilities across applications (metrics, tracing, SLOs), alerting, telemetry collection and ability to design critical and golden signal monitoring (Datadog). Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices Preferred qualifications, capabilities, and skills Experience defining non-functional standards and blueprints related to supportability - logging, alerting, resiliency patterns, etc. Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks) Ability to partner with and influence architecture teams in defining non-functional application supportability standards AWS Cloud Certification, Linux Foundation CKA/CKAD, Terraform Associate and other relevant certifications are a plus Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banks Markets Tech Group, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Design, code, test and deliver software to automate manual operational work, including self-healing and resiliency patterns for engineering teams. Collaborate with others to create and implement observability and reliability designs for complex systems which are robust, stable and do not incur additional toil or technical debt Demonstrate site reliability principles and practices every day and mentor technologists within the organization Troubleshoot priority and escalation incidents, facilitate blameless post-mortems and ensure permanent closure of incidents and subsequent problem tasks. Engage and evangelize with development team throughout their SDLC to develop software for reliability and scale, ensuring minimal refactoring or changes Identify application patterns and analytics in support of better service level objectives Design automated software and product upgrades, change management and release management solutions. Work towards becoming an expert on the applications and platforms in your remit by understanding its interdependencies and limitations and driving to evolve and debug the critical components of it Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience working with a major public cloud provider (Amazon Web Services) and infrastructure as code (Terraform) Experience in working in a hybrid deployment environment (on premise and public cloud) Advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform and usage of key SRE concepts such as SLOs and Error Budgets Advanced knowledge and experience in observability capabilities across applications (metrics, tracing, SLOs), alerting, telemetry collection and ability to design critical and golden signal monitoring (Datadog). Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices Preferred qualifications, capabilities, and skills Experience defining non-functional standards and blueprints related to supportability - logging, alerting, resiliency patterns, etc. Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks) Ability to partner with and influence architecture teams in defining non-functional application supportability standards AWS Cloud Certification, Linux Foundation CKA/CKAD, Terraform Associate and other relevant certifications are a plus

TnE Reimbursement (Administrator) About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. TnE Reimbursement (Administrator) Shift: Rotational - 7:00 AM to 4:00 PM (APAC Shift) or 12:30 PM to 9:30 PM (UK Shift) Location: Bangalore EC Office Qualification: Commerce Graduate/Postgraduate Experience: 1-2 years of Travel & Expense audit experience within a medium/large organization Notice Period: Up to 30 days Work from Office: Hybrid mode, subject to HR policy changes Role Summary: We are seeking a candidate with functional knowledge of employee travel & expense reimbursement audits to join our finance team in Bangalore. The ideal candidate is responsible for reviewing and verifying employee submitted expense claims to ensure compliance with company policies, and internal controls. This role plays a critical part in identifying errors, policy violations, and potential fraud, while supporting accurate and timely employee reimbursements. The pre pay auditor will liaise with employees and finance teams to resolve discrepancies, ensure documentation accuracy, and recommend improvements in the expense reporting process. JD: Key Responsibilities Review daily expense claims according to corporate policies Follow up with employees for missing expense receipts Follow up with project managers for unapproved expense reports Interact with the onshore team to obtain exception approvals for out-of-policy expense claims Update employee bank details as requested Comprehensive understanding of employee reimbursement pay run processes Maintain workflow trackers Prepare various ad hoc reports based on requests from different departments Ensure adherence to company policies, SOX compliance, and regulatory requirements Engage with auditors during SOX, internal, and external statutory audits. Adhere to timelines and service level agreements (SLAs). Skills: Moderate MS Excel skills Good understanding of employee reimbursement & controls Good communication and interpretation skills Ability to work well in a team and learn quickly Comfortable working in a fast-paced environment Well-organized and able to meet tight deadlines Ability to prioritize work and multi-task effectively Contribution to continuous process improvements Experience with PeopleSoft or other major ERP is an added advantage

The Ambulatory Team Team work on delivery and support of a variety of solutions that help our clients meet business objectives. These solutions range from large scale ground up custom developed applications, to cloud based development and integration services as well as customizing industry sector focused packages. CONSULTANT As a Consultant at Tech Mahindra, you will be responsible for providing support to Hospitals on Athena and eCW. You will be responsible for mentor junior team members, collaborating team across locations to understand the functional application support to be provided and handling real time issues occurred during delivering service through the application. You will be involved in providing analytical solutions to the client proactively. You would also be responsible for tracking status and collecting metrics for analysis. QUALIFICATIONS: Education: Bachelor s degree from accredited university with strong academic record. MHA / B.E. / B.Tech. / MCA / MSc / M.Tech / MBA or any medical background Prior Experience: 3 6 years of work experience in EMRs (like Athena and eCW) or good understanding of healthcare workflows. Skills / Project Experience required: Demonstrate good understanding of US Healthcare domain knowledge and client workflows Ability to perform system builds, configuration and testing in Athena and eCW EMR Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements Perform problem management activities such as Root cause analysis of incidents Excellent documentation skills such as application understanding, change management etc Ability to follow engagement specific project delivery processes Ability to perform estimation of work products Proactive drive on improvement and innovation ideas Good interpersonal and communication skills Knowledge and experience working with Microsoft Office tools / ticketing tools. Work you ll do Manage application enhancements, break fixes, standard applications changes and maintenance activities Establish guidelines for complex to critical issue handling, templates for optimization requests and ensure that the team follows them. Develop solutions following established timelines, application development standards and quality processes in projects. Providing information about any regulatory or privacy related changes which will be impacting the day to day activities of the team and related changes accordingly. Run the daily calls / scrum meetings with respect to deliverables and build the weekly status reports to be reviewed with leadership. Perform detailed reviews on deliverables. Seek to gain cross module knowledge Interact with onsite clients, coordinator / scrum master, analyst and offshore development, support team and other cross functional teams. Work on Referring provider build, Provider notification requests which includes Provider and department builds and Updates Work on Schedule and Pharmacy builds for eCW and manage the Incidents within the defined SLAs

Overview About Business Unit: Powerful predictors of the future - our Analytics team seamlessly blends data science and business intelligence to provide unparalleled foresight for our platform offerings. They turn insights into actionable results for our clients by collaborating with senior stakeholders and staying ahead of market trends, powered by our big data assets. By leveraging new-age analytic tools and emerging technologies, the team fosters a dynamic learning environment for curious minds to thrive. Senior Data Analyst is accountable for accurate, on-time delivery of multiple and concurrent statistical work, builds and presents statistically sound models and profiles using current, standard programs and statistically sound techniques, translates clients needs into project plans and develops strong working relationships with key people in other departments. Responsibilities Key Accountabilities: Handle all aspects of data modeling processing - includes, but is not limited to the following: Accuracy Accountable for accurate, on-time delivery of all statistical work Ability to conduct small, medium scale projects and research through all stages: concept formulation, definition of metrics, determination of appropriate statistical methodology, research evaluation, and final research report Independently build and present internally statistically sound models using current, standard programs Apply industry techniques/ideas/trends to current systems Consult/explain complex statistical ideas to internal clients Translate clients needs into project plans Able to answer questions about data sets and analyses Able to become familiar and align with the group s policies and procedures for programming, project documentation, and system management Able to master the desktop and UNIX tool set (Python, SAS, SAS ODS, Excel, PowerPoint, Word) to create content for evaluating statistical analyses such as tables, reports, graphs, etc. Able to become proficient with the different types of quantitative modeling offerings provided by the Analytical group Work with internal departments to solve a variety of problems. Effectively explain results of solving Lead statistical training on standard models to other departments. Employ sound statistical techniques Able to manage to project deadlines Lead low - to medium-level complexity projects Consult with other departments on ways to improve systems Develop strong working relationships with key people in other departments May provide statistical training to stats department Ability to write new Python/SAS code, improve current code, and understand all code being used On Time Delivery Keep Onshore updated on the status of all Models in progress Monitor and document progress of job through Jira system Responsible for managing own workload to ensure on time delivery; may require securing help from others at times Work with Account Specialist and Sales to troubleshoot stalled jobs due to incorrect or missing information in a timely manner Deals with ambiguity while maintaining composure and problems solving under tight deadlines Ensure successful completion and publishing of all Model requests Effective Teams Builds rapport within team and across department Provides timely information to internal customers providing necessary information to make accurate and quality decisions Before leaving on PTO, arrangements are to be made within team for backup to finish the outstanding jobs; and communication made to AS regarding handoff Assist teammates as needed to ensure the department as a whole meets its obligation to internal and external customers Interfaces / Metrics (if applicable): Interfaces include but are not limited to: Python SAS EG UNIX Model Performance Stats Client Services Data Acquisition & Data Performance T&D Meet or exceed expectations in support of department objectives including: Accuracy - Model results On Time Delivery Service Level Agreements are met, and workload is balanced across team Interpersonal Strengths Youll Need - Effective Teams Accountability, Communication and Teamwork Protects Business Integrity Adheres to business standard processes, demonstrates integrity and looks for new opportunities for improving quality Training - Knowledge and Skill Development Qualifications Bachelor s / Master s degree in a quantitative field 4-6 years prior experience with data analysis or modeling with large transactional databases Minimum 2 years experience in a statistical field Minimum 2 years experience conducting original research Experience working in Python environment is desired Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorised third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10% Education Required: Bachelor; Any Experience Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. . That s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It s our way of showing you that we recognize your value, understand what s important to you, and want to reward your contributions. Holistic Wellness We re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more! Work-Life Balance Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, leave donation program, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all. Healthcare Take advantage of comprehensive healthcare plans and options to ensure your continued health, insurance coverages, in-house gymnasium and recreation amenities, doctor consultations, health check-up camps, on-site psychologist, Employee Assistance Program (EAP), wellness app, and more. Perks Enjoy office transport services, free online books library, free daily healthy meals, on-site cafeteria, games rooms, relaxation areas, employee group discount program, and our concierge support to optimize your workday. Career Path & Development Grow at MCM with comprehensive paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy. Awards & Recognition Enjoy the spotlight with a commitment to honoring great results ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs! Pay & Bonuses Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation. Tuition Assistance Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions. Volunteerism Support Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations for our employees. Share Job Explore Nearby the Office Learn More About MCM MCM is a great place to work. I love it for the friendly work environment and high-class facilities, smooth management, and the perks provided to its employees. MCM is top class. Suisaphy Hongvah, Midland Credit Management Internal Legal Specialist Internal Legal Specialist Life At MCM A Day In the Life of an Account Manager Get an in-depth look at what your day-to-day is going to look like once you re an MCM Account Manager. Get a feel for what the job is once youre a part of the team and gain understanding and knowledge of what an AM really does when they come in to work in the morning. Site Tour Step inside the MCM India offices and discover a vibrant community where talent and ambition thrive. Take an in-depth look at our organization and see what your passion, drive, and sense of community are helping to build. See how you can make a meaningful impact in our consumers lives, as well as your own. View our India Site Tour Video and see the future career thats waiting for you at MCM. Awards & Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user status or measure attainment of service levels. Processes service request for new or repurposed hardware, software or peripherals by accepting online work tasks and following documented process for delivering the appropriate service. As needed, reviews, cleans and/or repairs returned equipment and certifies it for reuse to be returned to inventory for fulfilling future equipment orders or replacement devices for broken equipment. Coordinates vendor hardware and software service when necessary. As an authorize self-maintainer, it may be necessary to work with a vendor to have equipment diagnosed, replaced or researched as needed. Understands and complies with the various priorities, such as service level agreements, business unit priorities and Operating Level Agreements related to the assigned service requests in the area of responsibility. Contributes to the online knowledge database, both with authoring of new articles, but also identification of modifications or retirement of incorrect out outdated entries in order to provide accurate instructions for consistent problem resolution and/or trending for purposes of issue elimination. Develops proficiency with the various applications and utilities used in the fulfillment of service requests so that work can be appropriately prioritized, managed and service levels achieved by delivering timely service as dictated by priority. Generates ADHOC reports, views or dashboards for themselves or for team use in order to manage their workload and time relative to the group and outstanding service requests. Ensures adherence to Paychex policies and standards to ensure audit compliance. Qualifications Bachelors - Required 2+ years of experience in Experience with windows based operating systems, hardware repair, imaging, and backup-restore. Experience on a help desk is a plus. Experience with non-windows based OS is a plus. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If youre passionate about the role but dont check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success. Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment.

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Should have strong knowledge on Syndicated Loans domain and good hands on WSO applications. Should be familiar in Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings which includes Trade Settlements etc. Good understanding of in IBOR / ABOR / Custody reconciliation. Key Responsibilities: Responsible for closely monitoring and guiding your team daily to ensure all Service Level Serve as the SME, handling complex process-related queries and resolve them. Repayments, Prepayments and Cash/Invoice Reconciliation. Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Ensure adherence to Quality & Quantity SLAs and maintain a robust workflow allocation model. Demonstrate an in-depth knowledge and familiarization with a range of securities and investments, their standard treatments and applicable cash flows. Implement a robust Knowledge Management model, including SOP maintenance and training. Required Experience/ SkillSet: Broad understanding of the Structured Finance product/ corporate credit landscape/Alternative Investments (Predominantly into Leverage Financing) Good understanding of financial concepts and strong understanding of excel. Prior experience in leading a team. Strong communication skills - written, verbal and interpersonal. Ability to work well under pressure to meet strict and aggressive deadlines Desired Candidate Profile: Desired candidate must have graduated / MBA/ advanced degree in Finance with minimum 5 Plus years of relevant experience in finance domain such as corporate loans/Alternative Investments Prior experience with Investment Bank, Investment Management firm or Financial Advisory firm, preferable Minimum 3years of relevant experience Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our D&I policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required. Must hold valid passport, as the analyst may be required to travel to global offices as part of the knowledge transition process. Your key responsibilities as a Product Support Analyst will be: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels Issue and Request Management : Effective primary and secondary investigation of cases reported to achieve first hand resolution ; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required Customer Relationships : Respond promptly to all queries from customers, thus positively impacting customer experience; ensure a friendly, open, professional etiquette is maintained always; practice a strong customer-centric approach Performance : Meet defined service level agreement for response and resolution of requests and issues; Ensure expert product support service is offered that would allow positive customer satisfaction survey comments and ratings; Meet defined first-hand resolutions by excelling in the product knowledge Knowledge Management : Continuously up-skill on the product knowledge and related market topics; contribute to the knowledge management articles to the Service portal To join us as a Product Support Analyst you will need the following key technical skills You ideally will have minimum 2 Years of experience as part of Service Desk/ Application/Product Support team that involves co-ordination and interaction with business users via different mode of communication using a service desk tool/system You must have good understanding of MS office tools You must have a general knowledge of the financial domain and specifically, fund data is an added advantage To join us as a Product Support Analyst you will need the following competency requirements You must have excellent English Communication skills (verbal & written) You ideally will have very strong analytical skills and the ability to solve a problem quickly You will have strong time management and the ability to manage changing priorities You should have the ability to work collaboratively and flexibility to multi- task You ideally will have the ability to talk to international customers and establish a good working relationship with the internal and external teams You must have the ability to achieve the defined performance metrics in terms of SLAs, TAT, Quality, APT and first-hand resolution By joining the team as a Product Support Analyst, you will be offered the following: Become a domain expert by increasing the knowledge of Mutual funds operations. 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorised third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10% Education Required: Bachelor; Any Experience Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

Job Summary: We are seeking a Monitoring and Observability Engineer (L1) to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of IT systems, responding to alerts, managing service queues, and assisting with the onboarding and offboarding processes using tools such as Zabbix, Nagios, and ManageEngine. This is a critical role in ensuring the availability, reliability, and smooth functioning of our IT infrastructure. Key Responsibilities: Monitoring & Alerting: Continuously monitor system performance, including servers, applications, and network devices using Zabbix, Nagios, and ManageEngine. Respond to system alerts and notifications promptly, prioritizing issues based on severity. Collaborate with other teams to escalate and resolve issues as necessary. Notification & Escalation: Notify appropriate stakeholders about service interruptions or performance degradation. Manage and escalate alerts based on predefined escalation procedures. Queue Management: Monitor and manage service request queues to ensure issues are logged and tracked. Ensure that all tickets are resolved within the agreed-upon Service Level Agreements (SLAs). Follow up on open tickets and provide timely updates on ticket statuses. Onboarding/Offboarding: Assist with the onboarding process for new users and systems, ensuring that they are properly configured for monitoring. Support offboarding activities by ensuring systems or accounts are properly decommissioned and removed from monitoring tools. Collaboration & Communication: Work closely with IT teams, network teams, and other departments to maintain system uptime and resolve performance issues. Provide regular updates to stakeholders regarding the status of incidents and requests. Contribute to continuous improvement of monitoring systems and processes. Skills & Qualifications: Technical Skills: Proficiency in Zabbix, Nagios, and ManageEngine monitoring tools. Basic understanding of IT infrastructure (servers, networking, applications, databases, etc.). Knowledge of monitoring metrics (CPU, memory, disk space, network traffic) and alerts. Familiarity with networking protocols (TCP/IP, HTTP, DNS, etc.). Experience: 3+ years of experience in a monitoring or IT support role is preferred. Experience in managing monitoring tools or observability platforms is a plus. Communication Skills: Strong verbal and written communication skills to notify stakeholders of issues and document incidents. Problem-Solving: Strong analytical skills to diagnose issues based on alerts and system performance. Ability to work in a fast-paced environment and manage multiple priorities effectively. Additional Skills: Familiarity with incident management tools and processes. Experience with scripting or automation tools for monitoring processes is a plus. Preferred Experience: Experience in IT operations, monitoring, or helpdesk support. Familiarity with additional monitoring or observability tools. Exposure to incident response and ITIL processes. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up