2145 Service Level Jobs - Page 15

As a Sales and Tech Support Expert at MKS, you will partner with RSM and KAM and other stack holders to support customer tech support in this role, you will report to the RSM. You Will Make an Impact By: Resolve customer issues and complaints in a professional and efficient manner Assist customers with product usage, troubleshooting, and technical support Process customer orders, changes, and returns according to company policies and procedures Coordinate with other departments, such as Sales and Logistics, to ensure timely order fulfillment Maintain accurate records of customer interactions, transactions, comments, and complaints Ensure adherence to quality standards and service level agree...

As a Talent Acquisition Resourcer, you will be a key contributor to our North American Talent Acquisition team. You ll be responsible for delivering proactive, high-quality recruitment services to assigned business units, ensuring a seamless and inclusive experience for candidates and stakeholders alike. This role is an opportunity to make a meaningful impact by helping us attract the talent that drives our mission forward. Key Responsibilities Partner with TA business leads to understand hiring needs, develop job descriptions, and manage requisition approvals Post job openings via SAP SuccessFactors and ensure visibility across relevant platforms Review applications and assess candidate fit...

We are currently looking for a mid-level Technical Project Manager to join our team Ideal candidates will have 5+ years of project management experience and a strong understanding of typical industry operating standards This role is perfect for someone committed to delivering excellence and creating user-friendly digital solutions Responsibilities Responsibilities Communication: Proficiency in English for effective communication with stakeholders at all levels Industry Knowledge: Previous experience in the Pharma / Healthcare industry is a bonus but not required Project Ownership: Lead and supervise the entire project lifecycle, from inception to completion, managing each phase closely Day-t...

Financial Outcomes Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Customer Service Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Internal Processes Regular analysis of primary & secondary sales ...

As a Commute Manager at JLL, youll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. Youll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employ...

Contract Type: Full time, Permanent Location: Noida JOB OVERVIEW As a Customer Service Executive, you will play a key role in providing high-quality support and driving the smooth progression of student applications with Study Group. You will be responsible for managing inbound and outbound calls with agents and students to resolve queries, encourage timely submission of documents and fees, and ensure applications move forward efficiently. In addition, you will manage queries and cases received via email, Salesforce tickets, and chat channels from agents, students, and internal teams, while maintaining accuracy, compliance, and timely resolution. This role requires excellent communication sk...

Job_Description":" About the Role We are seeking an experienced and dynamic Operations Manager to oversee the daily functions of our international BPO services. In this role, you will be responsible for ensuring high-quality service delivery that meets client expectations and service level agreements (SLAs). You will lead cross-functional coordination to maintain efficient workflows and resource allocation, while also managing a team of operations staff to consistently achieve performance targets. As the primary point of contact for client escalations, you will play a critical role in building and maintaining strong client relationships, ensuring timely resolution of issues, and delivering v...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take...

Patent proofreading is a process which ensures identification & correction of errors as well as precision of the details which affect the enforceability of patents. This process is used by both corporate and law firm customers as an indispensable step either before grant of patent via a pre-issuance review or post grant of a patent. The Patent Proofreader provides the report on identified errors according to established policies and procedures, performs all functions relating to review of files, and exercises discretion and confidentiality as per service level agreement. Job Responsibilities: Quality Check of the proofread US Issued Patents and US Patent Applications, COC prepared, PTA and E...

Patent proofreading is a process which ensures identification & correction of errors as well as precision of the details which affect the enforceability of patents. This process is used by both corporate and law firm customers as an indispensable step either before grant of patent via a pre-issuance review or post grant of a patent. The Patent Proofreader provides the report on identified errors according to established policies and procedures, performs all functions relating to review of files, and exercises discretion and confidentiality as per service level agreement. Job Responsibilities: Proofreading of US Patent Applications, US Issued Patents, and preparation of COC. Patent Term Adjus...

The IP Docketing Specialist provides electronic-based, timely, detailed, and accurate docketing support to the client s IP paralegal & docketing unit. The docketing associate (or specialist) accurately maintains the docket records according to established policies and procedures (SOP), performs all functions relating to the review of documents, and exercises discretion and confidentiality as per the service level agreement. Job Responsibilities: Reads, comprehends, and dockets the incoming emails & correspondences from the Patent and Trademark Office (US and Non-US) for the respective worldwide customer using electronic procedures. Opens new matters, including identifying matter type for rul...

Job Title Deputy Chief Engineer Job Description Summary Responsible for maintaining and continuously improving the service level performance of operation, whilst maintaining a high standard of service in accordance with the requirement Job Description About the Role: - Responsible for managing and leading Technical Team Should oversee the operation in regard to technical activities (UPS, Lighting, HT & LT Power Distribution, New installations, DG Operations, HAVC system, STP, OWC, Gas Bank, HSD Yard, Elevators, Escalators, etc.,) Ensuring EHS guidelines are implemented in all phased of technical activities performed Responsible for all assets, tools and tackles in the property Should have co...

About Lowe s Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. The total fiscal year 2022 sales were over $97 billion; Approximately $92 billion of sales were generated in the U.S., where Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. About Lowe s India At Lowes India, we are the enablers who help create an enga...

Join J. P. Morgan s Trade Working Capital Operations team and help deliver world-class solutions in trade finance. Be part of a global leader trusted by top corporations and institutions. Advance your career in a diverse, inclusive environment that values your expertise and growth. As a Transaction Control Processing Associate in the Trade Working Capital Operations team, you maintain and enhance operational standards for trade finance transactions. You ensure compliance with internal policies and regulatory requirements while driving process improvements. You collaborate across teams to deliver accurate and timely transaction processing for our global clients. Job Responsibilities Maintain ...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a ...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a ...

Job Title: TL/AM ( Call Center Operations) Job Location: Mumbai Role Type: Contract About the Role - Managing Call center operations of the front end and the backend teams - Should be well versed with Call Center Training making Quality processes - Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc. - Responsible for end to end customer contact processes and associated customer experience - Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR) - Responsible for increase in C-SAT Propose ways to tech teams to bring automations in the process. - Develop partnerships with inte...

Vice President, Accounting Manager At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is a...

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Essential Duties Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives Analysis - Manages call center operations by means of reviewing and analyzing reports, records, and data to ensure that all quality, efficiency, and productivity standards/targets are met. Description of the metrics may change as per client directives and are available on Operations Performance Expectations. Reporting - Analysis of reports rooting from several sources (whether client-based or internally-gene...

Step into a role of a IDO Analyst where you will manage and oversee key finance operations, ensuring compliance and smooth processing of transactions You may be assessed on key critical skills relevant for success in role such as: Processing of inward /outward including Cross border transactions that are managed by Barclays corporate Operations. This includes all the payment scheme such as IMPS/NEFT/RTGS/NACH. Executive is responsible for the accurate error free and timely processing of day today payment transactions To process transactions as per specified service level agreements adhering to internal and regulatory guidelines Desirable skills sets: To perform operational duties in TAT pres...

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction. What you will do: - Participate in 1st Level Service Monitoring and Event Management. - Handle Service and Resource Alarm efficiently. - Monitor the performance of Resources and Services. - Conduct Security Event Monitoring. - Id...

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event M...

Summary : The Technical Support Representative (TSR) role is to provide technical support within the team. The TSR will provide service support for clients with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. The role is also responsible for investigating, resolving, or escalating incidents as required. This position will act as the front line of support utilizing remote monitoring and management applications. They will help establish a Center of Excellence focused on the resolution of incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments. Duties and Respon...

Role purpose Lead and optimize customer service operations, ensuring excellence in warehouse management, carry and forward (CnF) network, and secondary distribution while maintaining compliance with Indian regulations. It includes: Strategically manage warehouse and CnF network to enhance operational efficiency and customer satisfaction Serve as the customer service and experience capability owner, leveraging expertise in Indian regulations to ensure compliant business operations Drive customer service operations to meet and exceed agreed service levels, enhancing the overall customer experience Enhance efficiency in inter-warehouse movements and secondary logistics, focusing on minimizing l...

Execution of the month-end income attribution calculations for various business lines, ensuring the accuracy and integrity of financial statements. Possess a strong understanding of business booking models for Markets Lines of Business (LOBs) and the regulatory rules and restrictions related to Transfer Pricing. Evaluate the alignment of expenses and revenue by legal entity, and work with onshore product control teams to establish new service level agreements when necessary. Address reference data or other issues in XIB that affect income attribution, and ensure ARIBA is consistently updated and maintained as the corporate repository for service level agreements. Analyze metrics related to i...