Sales and Tech Support Expert

MKS Instruments

0 - 2 years

1 - 5 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

service level sales analytical technical support expert troubleshooting licensing technical support logistics oem sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Sales and Tech Support Expert at MKS, you will partner with RSM and KAM and other stack holders to support customer tech support in this role, you will report to the RSM.

You Will Make an Impact By:

Resolve customer issues and complaints in a professional and efficient manner
Assist customers with product usage, troubleshooting, and technical support
Process customer orders, changes, and returns according to company policies and procedures
Coordinate with other departments, such as Sales and Logistics, to ensure timely order fulfillment
Maintain accurate records of customer interactions, transactions, comments, and complaints
Ensure adherence to quality standards and service level agreements (SLAs) in customer interactions
Develop a deep understanding of the companys products or services to effectively assist customers
Collaborate with other team members and departments to improve overall customer experience.

Travel Requirements: Frequent travel involve
Skills You Bring:

Bachelors degree or equivalent experience required
0-2 years of related experience required
Experience with OEM Sales is a plus.
Experience handling customer tech sales
Analytical mindset with strong problem-solving abilities.

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