Job Requirements: Mandatory - min. 3 years of experience and a strong understanding of SAP Manufacturing Execution and SAP Digital Manufacturing Cloud applications. SD, PP, MM modules Mandatory - 1-2 years of experience Tricentis TOSCA tools for automated functional testing is required. Strong knowledge of Software Testing concepts, Standard Test methodologies and best practices. Experience in creating Test plans, Test cases, Test frameworks and Test Scripts in Tosca. Proficiency in Manual Testing Techniques and Tools. Familiarity with Test Management and Defect Tracking tools. Excellent Analytical and problem-solving abilities. Strong attention to detail and ability to work independently. Effective communication and interpersonal skills to collaborate with diverse stakeholders. Ability to prioritize and manage multiple tasks in a dynamic work environment. Knowledge of agile development methodologies (e.g., Scrum, Kanban) is a plus. Roles and Responsibilities: Design, develop, and execute comprehensive test plans for SAP Manufacturing Execution and SAP Digital Manufacturing Cloud applications. Collaborate with cross-functional teams to identify business requirements and translate them into functional specifications for testing purposes. Develop and maintain automated test scripts using Tricentis Tosca tool. Conduct a thorough analysis of system behaviour under various scenarios to identify defects and provide recommendations for improvement. Participate in daily stand-up meetings to track progress against project milestones.

Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Job description Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.