Service Delivery Manager

Wrtr Ink Llp

14 - 22 years

35 - 50 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Insurance Service Delivery SAAS Annuity Insurance Insurance Operations AWS

Work Mode

Remote

Job Type

Full Time

Job Description

Lead end-to-end service delivery, managing large scale implementations, Migration to SaaS platform, Managed Services engagements for large Insurance (Life & Annuity) clients
18+ years of IT experience
Act as the primary contact for clients, addressing their queries, and ensuring high customer satisfaction throughout the project lifecycle.
Partner with cross-functional teams, including sales, product, and customer teams to define project requirements and ensure seamless project execution and delivery.
Work on upcoming project needs, estimates and collaborate with architects on solution design.
Drive improvement through service management best practices
Insurance Industry experience and knowledge of Insurance software
Knowledge of Microfocus and AWS cloud solutions
Oversees budgets, resolve escalations and ensure client success
Excellent communication, presentation, interpersonal, team handling, problem solving skills and a self-motivated person

Transformation project from mainframe to Cloud (AWS), great communication skiils

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