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CEC - Correspondence - Grievance Redressal RL professionals

CEC - Correspondence - Grievance Redressal RL professionals

Kotak Mahindra Bank

1 - 2 years

2 - 6 Lacs

thane

Posted:3 weeks ago| Platform:

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Skills Required

retail service level customer satisfaction information security team coach email support customer service customer experience slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to time schedules (Turn Around Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance

Job Requirement :

Graduate / Post Graduate

Minimum 1 to 2 years of experience in customer service role on email support or calls.

Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction.

Candidate should have an excellent verbal & written English communication.

Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously.

Flexible to get scattered 8 Week Offs in a month with 9hours shift.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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CEC - Correspondence - Grievance Redressal RL professionals