Team Leader - OTC

You will interact with people from all over the world and get the chance to work in a truly international organization
The Team Leader for OTC (Order to Cash) within the Finance Service line is tasked with orchestrating and refining OTC operations, integrating both voice and non-voice processes to enhance Accounts Receivable efficiency This pivotal role requires adeptness in navigating the complexities of customer transactions, coupled with a deep understanding of finance processes, especially in the context of Order to Cash The role calls for analytical skills and problem-solving capabilities to address and pre-empt operational challenges Key competencies include a strong customer focus, leadership acumen, the ability to influence cross-functional teams, and a steadfast commitment to operational excellence

Key Responsibilities:

Directly oversee team performance, ensuring achievement of productivity targets in terms of calls made and accounts worked
Regularly conduct account and portfolio reviews to identify areas for improvement and drive targeted projects to enhance collection strategies Manage escalations related to non-paying customers, ensuring timely action by team members according to Standard Operating Procedures (SOPs) Take personal responsibility for supervisor-level escalations, ensuring effective resolution in line with company policies Monitor and ensure the team consistently meets or exceeds

Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) related to Accounts Receivable and collections

Required Qualifications skills

Bachelors degree in Finance, Accounting, Business Administration, or a related field is essential
A Masters degree in a relevant field (eg, MBA, Finance, or Supply Chain Management) is highly desirable,

A minimum of 5-7 years of experience Order to Cash processes or a related financial operations role, with at least 3 years in a leadership or supervisory position managing a sizable team
Proven track record of successful team management, demonstrating the ability to lead, motivate, and develop a team of 18 to 20 members or more Extensive experience in end-to-end OTC operations, including vendor management, invoice processing, payments, and compliance, within a complex organizational structure Demonstrated ability to work effectively across different time zones, particularly with teams and stakeholders in the EU and Americas, showcasing flexibility and adaptability Experience in implementing process improvements, driving efficiency, and ensuring adherence to internal controls and compliance standards Strong communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, external partners, and senior management