Work within the Custody Services BLR Team serving the Operations function for a range of Custody clients. Incumbent will be responsible for managing end to end process BAU/ task administration & flawless delivery of process, accountable for proper change management support & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. To continually aim to improve the service offered to clients
Principal Responsibilities
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Lead and organise work
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Ensure that the team is aligned to overall operations objectives
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To ensure due oversight and controls over the daily / Weekly / Monthly / Quarterly processes covered by the team.
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Ensure adequate number of resources are cross-trained across the various streams to ensure seamless process delivery
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Plan, allocate, assist and review of workload, which is to be achieved by training, motivating and providing a career plan to staff
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Responsible for delivery of all Client Bespoke reporting accurately and within specified timeframes
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Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
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Play a key role in reviews and checks
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Assist in preparing and implementing Business Continuity Plans
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Review and improve on productivity benchmarks on ongoing basis
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Advise junior staff on resolution of problems
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Manage the performance of employees within the team
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Ensure continued training and staff development, monitoring the performance and development and
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training of individuals within the team
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Ensure fair allocation of tasks amongst the team. Ensure appropriate cover is arranged when managing absence.
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To ensure due oversight and controls over the daily processes covered by the team.
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Interact effectively with home country team in resolving exceptions arising out of daily processing and to improve service delivery of Bangalore team.
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Manage and maintain Key Performance Indicators for the functional areas under their control
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Escalate issues to onshore location when appropriate
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Maintain training matrix for the team.
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Strong subject matter expertise/ knowledge of NT business (Custody, GFS, Investment Operations, etc.)
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Demonstrate through examples /evidence strong operations knowledge including secondary review & controls, risks & mitigations
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Demonstrate through examples/evidence analytical ability, problem solving, day-to-day task management and escalation of issues
Work within a team with a strong willingness to assist others when required, building effective relationships with members of other team
Knowledge / Skills / Experience
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Strong client services / financial services/ capital markets work experience or equivalent knowledge
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Demonstrate/Exhibit through examples/evidence of strong operations knowledge including secondary review & controls, risks & mitigation
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Demonstrated client servicing capabilities and excellent communication skills.
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Must be resilient to pressure and have the ability to adapt quickly.
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Accuracy and attention to details at all times, and effectively manage deadlines and client expectations
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Demonstrate/exhibit through examples/evidence excellent written and verbal communication skills, ability to work across functions & BUs, decision making, mentor/coach team members, manage conflict/problem solving and leadership with global teams
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Has understanding of regulation and risk environment as it applies to the team
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Knowledge of the investment management/asset servicing industry, acquired through experience, is critical for this position
Financial Markets
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General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
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Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC
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An understanding of the various departments within Investment management world and how they interact with each other:
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Front Office
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Operations Departments: Valuations & Reporting, Settlements, Reconciliation, Data Management
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Other Support Functions: Finance, Legal, Risk & Compliance
IT Systems
Mandatory Requirement
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Years working experience: >6 years
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Experience in client support is mandatory to be considered for this role.
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Highly flexible : Working in different shifts
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Knowledge of capital markets essential with the knowledge of the investment management/asset servicing industry (preferable).
Eligibility
