Join our “Process Automation” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert - Process Automation Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Domain knowledge in Supply Chain and Logistics is a plus Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET, Python Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance – Intercompany Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Finance (IC) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver top-tier service within the Finance - Intercompany (IC) Service line supporting our DGFF regions and countries worldwide. The role will involve training to handle various activities including invoice issuing, receiving, posting, and the accounts matching process. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.Deliver a high level of service quality through timely and accurate completion of services.Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree 0 – 3 years of job experience from BPO or logistics domain - PreferredGood knowledge in MS officeEffective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail orientedGood logical reasoning skillsHigh level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.Flexible work arrangements to support work/life balance.Generous paid time off: Privilege (earned leave).Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Finance – Intercompany Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Finance (IC) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver top-tier service within the Finance - Intercompany (IC) Service line supporting our DGFF regions and countries worldwide. The role will involve training to handle various activities including invoice issuing, receiving, posting, and the accounts matching process. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.Deliver a high level of service quality through timely and accurate completion of services.Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree 0 – 3 years of job experience from BPO or logistics domain - PreferredGood knowledge in MS officeEffective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail orientedGood logical reasoning skillsHigh level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.Flexible work arrangements to support work/life balance.Generous paid time off: Privilege (earned leave).Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert - Finance (Freight) RTR Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC.Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments.Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close.Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis.Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading.Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation.Perform balance sheet Reconciliation, analysis, and follow-up on open items.Ensure strict adherence to Control and Compliance standards.Proactively work with internal and external stakeholders to resolve queries and issues.Understand and comply with internal control requirements and audit processes.Identify and share best practices within the team and work on continuous improvement initiatives.Perform clerical accounting duties, reconcile and post transactions to the general ledger.Meet process control requirements and provide samples to internal and external auditors.Drive improvement projects in PTP (Procure to Pay) Process, including SMART OCR, RPA, and KPI Improvement.Deliver a high level of service quality through timely and accurate completion of services.Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.Contribute as a subject matter expert in problem-solving and process improvement.Collaborate with business partners to enhance processes and identify best practices.Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.Advanced degrees or certifications such as a Master's in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory.3-5 years of experience with a focus on RTR processes or financial reporting.Good knowledge in MS officeStrong understanding of accounting concepts and principles.Effective English communication skills, written and verbalExposure to working with Enterprise Resource Platforms (ERPs) -Detail orientedGood logical reasoning skillsHigh level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.Flexible work arrangements to support work/life balance.Generous paid time off: Privilege (earned leave).Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert - Finance (RTR) Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC.Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments.Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close.Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis.Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading.Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation.Perform balance sheet Reconciliation, analysis, and follow-up on open items.Ensure strict adherence to Control and Compliance standards.Proactively work with internal and external stakeholders to resolve queries and issues.Understand and comply with internal control requirements and audit processes.Identify and share best practices within the team and work on continuous improvement initiatives.Perform clerical accounting duties, reconcile and post transactions to the general ledger.Meet process control requirements and provide samples to internal and external auditors.Drive improvement projects in PTP (Procure to Pay) Process, including SMART OCR, RPA, and KPI Improvement.Deliver a high level of service quality through timely and accurate completion of services.Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.Contribute as a subject matter expert in problem-solving and process improvement.Collaborate with business partners to enhance processes and identify best practices.Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.Advanced degrees or certifications such as a Master's in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory.3-5 years of experience with a focus on RTR processes or financial reporting.Good knowledge in MS officeStrong understanding of accounting concepts and principles.Effective English communication skills, written and verbalExposure to working with Enterprise Resource Platforms (ERPs) -Detail orientedGood logical reasoning skillsHigh level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.Flexible work arrangements to support work/life balance.Generous paid time off: Privilege (earned leave).Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Team Leader RCS Grade : L Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management. Key Responsibilities: Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Assist to meet performance targets. Assist staff to resolve complex problems and responsible for quality control. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for Process Associates on Continuous Basis Required Skills/Abilities: Graduate (Bachelor’s degree from a recognized University in any discipline) Minimum 3 –5 years’ experience in team handling Logistics Experience Good Communication (verbal and written) and interpersonal skills. Good People management Skills Computer knowledge (word, excel, power point) Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Show more Show less

Join our “Air Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Air Freight (AFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Domain knowledge in Supply Chain and Logistics is a plus Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Air Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Air Freight (AFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Domain knowledge in Supply Chain and Logistics is a plus Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance – Intercompany Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate - Finance Freight (RTR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver top-tier service within the Finance - Intercompany (IC) Service line supporting our DGFF regions and countries worldwide. The role will involve training to handle various activities including invoice issuing, receiving, posting, and the accounts matching process. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Job Title: Senior Manager – EDI Implementations Job Location: Chennai Support to develop and administer technical project/program management plans and processes to deliver projects across all stages and meet project goals and objectives within agreed time, quality and budgets in line with overall business strategy and objectives, and Group guidelines and policies. Key Responsibilities: Understand and analyse the Business Partner requirements and processes, and translate business requirements to IT requirements Design the IT solutions that meet the requirements and add benefits to the GSC and Business Partner Integration Manager oversees staff responsible for the design and development of EDI application interfaces and maps. Develops and implements an EDI strategy to support organizational initiatives. Being an Integration Manager manages daily EDI operations. Leads EDI projects. Additionally, Integration Manager defines and documents project scopes, deliverables, and schedules. Allocates the resources for testing and implementation support. Establishes documentation standards used to develop flow charts and written documentation of EDI design, specifications, and operating protocols. The Integration Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Support administration of technical project/ program management plans and processes for project delivery Execute Integration projects activities for delivery of projects within agreed time and quality standards Develop Integration project progress reports, update delivery of key milestones and identify potential project risks Assist in administrative processes such as work requests, process analysis, project office duties and procedure development Maintain and monitor Integration project data to meet quality requirements Perform administrative tasks for effective project management through updating information in PM tools Understand and use Integration project management processes and methodologies to deliver projects Circulate updated information in a timely and accurate manner to keep project team members informed of progress Identify and resolve recurring issues, and suggest modifications for technical project/ program management work methods focusing on increasing effectiveness and efficiency May provide functional guidance, advice or training to less experienced positions Stakeholder Management: May influence others within the job area through explanation of facts, policies and practices Build relationships and understand Business Partners and key stakeholders’ interests and concerns Support and interact with colleagues of own function Address task-related issues appropriately to maintain work relationships Management responsibility: Individual contributor without direct responsibility for leading others Required Skills/Abilities: Bachelor’s degree in information technology, Business Management, or a related field. A master’s degree is highly desirable More than 7 years of experience in logistics industry with at least 5 years in implementing and delivering IT solutions especially around EDIs PMP or equivalent project management certification, will be an advantage Additional certifications related to ITSM tools, Agile methodologies, or specific industry standards, will be an advantage Show more Show less

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – Finance (Collections) Job Grade – M Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. As an Order to Cash Specialist, you will manage the end-to-end accounts receivable process, ensuring timely payment application, credit control, and resolution of billing issues. This role requires solid accounting knowledge, financial system expertise, and excellent communication for customer and team interaction. You will ensure record accuracy, support financial reporting, and contribute to process improvements for operational efficiency. Key Responsibilities: Efficiently apply customer payments against outstanding invoices and manage account balances. Facilitate the creation and modification of accounts for both cash and credit customers. Conduct thorough reviews and appraisals of credit applications and maintain communication with the Credit Clerk for updates and decisions. Assess creditworthiness of new customers, determine appropriate credit limits, and oversee the creation and updates of customer credit details in the system. Regularly manage the renewal process for customer credit accounts, ensuring compliance with company policies. Implement credit holds and releases on accounts as required, following strict risk management protocols. Oversee the management of receivables and payables for foreign agents, ensuring accurate and timely transactions. Coordinate and complete month-end activities related to Accounts Receivable (AR), ensuring all financial reporting deadlines are met. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor’s degree in Finance, Accounting, Business Administration, or related field. Skills Required: 1 – 3 years of relevant work experience, with a preference for candidates with a background in Accounts Receivable processes. Proficient understanding of accounting and financial principles, specifically for Accounts Receivable Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices. Work experience in logistics or shared services operations is preferred. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance – Procure to Pay Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Finance (P2P) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver exceptional service within the Finance - Procure to Pay (P2P) Service line, supporting our DGFF regions and countries globally. The role will involve training to handle various activities including invoice processing, payment processing, query management, scanning and indexing, and managing month-end close activities. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Ocean Freight (OFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Ocean Freight (OFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Ocean Freight (OFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Ocean Freight (OFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Ocean Freight (OFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance – Procure to Pay Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Finance (P2P) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver exceptional service within the Finance - Procure to Pay (P2P) Service line, supporting our DGFF regions and countries globally. The role will involve training to handle various activities including invoice processing, payment processing, query management, scanning and indexing, and managing month-end close activities. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – Finance (Collections) Job Grade – M Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. An Order to Cash Voice Collections Specialist focuses on directly communicating with customers to address and resolve overdue payments, employing phone calls and other communication tools for reminders and negotiations. They are tasked with reconciling accounts, maintaining accurate interaction logs, and delivering high-quality customer service with a professional demeanour. The role also involves monitoring credit limits to prevent overtrading and escalating unresolved accounts to key stakeholders, ensuring timely interventions such as credit holds. Key Responsibilities: Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods. Sending payment reminders and follow-up messages to encourage timely payments. Negotiating payment plans that are mutually beneficial to both the customer and the company. Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies. Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately. Maintaining detailed records of all customer communications, including payment promises and agreements. Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions. Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits. Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Skills and Abilities: Proficient in using MA!N for comprehensive customer account management, or familiarity with other industry-standard collections tools suitable for B2C contexts. Competent in utilizing telecommunication platforms like BT, and knowledgeable about JBA, EDM, and specific Freight payment/ERP systems. Advanced Excel skills and familiarity with operational systems such as S21, CW1, and DDH for data management and analysis. Excellent business communication and presentation capabilities, with a strong ability to convey complex information effectively. Educational and Experience Requirements: Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). Achieved a minimum of 50% aggregate scores in academic pursuits, underlining a robust foundational knowledge in relevant disciplines. 2 – 5 years of relevant work experience, with a preference for candidates with a background Order to Cash process. Proficient understanding of accounting and financial principles, specifically for Order to Cash. Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices. Work experience in logistics or shared services operations is preferred. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – Finance (Collections) Job Grade – M Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. An Order to Cash Voice Collections Specialist focuses on directly communicating with customers to address and resolve overdue payments, employing phone calls and other communication tools for reminders and negotiations. They are tasked with reconciling accounts, maintaining accurate interaction logs, and delivering high-quality customer service with a professional demeanour. The role also involves monitoring credit limits to prevent overtrading and escalating unresolved accounts to key stakeholders, ensuring timely interventions such as credit holds. Key Responsibilities: Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods. Sending payment reminders and follow-up messages to encourage timely payments. Negotiating payment plans that are mutually beneficial to both the customer and the company. Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies. Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately. Maintaining detailed records of all customer communications, including payment promises and agreements. Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions. Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits. Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Skills and Abilities: Proficient in using MA!N for comprehensive customer account management, or familiarity with other industry-standard collections tools suitable for B2C contexts. Competent in utilizing telecommunication platforms like BT, and knowledgeable about JBA, EDM, and specific Freight payment/ERP systems. Advanced Excel skills and familiarity with operational systems such as S21, CW1, and DDH for data management and analysis. Excellent business communication and presentation capabilities, with a strong ability to convey complex information effectively. Educational and Experience Requirements: Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). Achieved a minimum of 50% aggregate scores in academic pursuits, underlining a robust foundational knowledge in relevant disciplines. 2 – 5 years of relevant work experience, with a preference for candidates with a background Order to Cash process. Proficient understanding of accounting and financial principles, specifically for Order to Cash. Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices. Work experience in logistics or shared services operations is preferred. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less