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Team Leader

Team Leader

Home Credit

1 - 11 years

3 - 13 Lacs

mumbai

Posted:3 hours ago| Platform:

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Skills Required

training team leading sales process improvement team development hr policies attrition control management real time analysis monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Developing team members for higher productivity, drive sales and performance

Doing real time analysis & providing regular feedback

Constantly monitor & review performance metrics for achievement of objective

Bridge with IT/HR/ Training/Quality

Identify relevant training needs of agents & ensure effective implementation

Workload management of the team to ensure the agreed throughput are achieved as per plan

Monitor the team quality and ensure that Quality target is met

To liaise with respective work center for resolution of complaints

Daily update/Monitor dashboards

Training the team on product/Process

Work with AM/Managers on driving process improvement projects and regularly participate in the same

Tracking the attendance of the team

Track and provide feedback to the team members on their KRAs & Performance

Follow and drive HR policies effectively in the team by maintaining transparency on the same"

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Home Credit

Financial Services

He Ping District Tianjin

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