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Volvo Auto
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Service Performance & Quality Manager

Service Performance & Quality Manager

Volvo Auto

6 - 8 years

9 - 13 Lacs

bengaluru

Posted:14 hours ago| Platform:

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Skills Required

service management service level agile management continuous improvement operations slas automotive auto industry

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Service Performance Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You ll work at the intersection of data, strategy, and service enablement empowering teams across the organization to drive measurable improvements. You ll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale

What youll do

Define and evolve consistent frameworks for SLAs, SLOs, and SLIs across products, services and vendors
Guide teams in adopting meaningful performance metrics and quality indicators
Produce structured dashboards and reports to support leadership decision-making
Collaborate with product and service teams to ensure data-driven performance insights
Govern the operations maturity model and facilitate improvement playbooks
Lead tracking of service maturity, DR readiness, and cross-domain improvement initiatives
Act as a trusted advisor on performance modeling, accountability, and improvement practices

We believe youre a great fit if you:

Have experience working with service-level metrics (SLAs, SLOs, SLIs) in complex, distributed environments
Are comfortable navigating across product, platform, and operational teams to influence outcomes
Have a strategic mindset paired with the ability to execute through frameworks, playbooks, and collaboration
Understand how to interpret observability data and translate it into actionable insights
Enjoy enabling others youre more coach than controller, and you lead through enablement, not enforcement
Are familiar with service management principles and practices (e. g. , ITIL, SRE, or DevOps performance culture)
Can simplify complexity, structure insights, and support continuous improvement in both in-house and outsourced contexts

Who you are and what you believe in

Embraces We Culture

You are customer focused and have a solution-oriented mindset
You excel in collaboration, both with internal and external stakeholders, and are passionate about building a work environment based on trust

Curious

You are passionate about software development and you have an interest in staying up to date with new technologies
You are self-propelled and have an innovative and creative mind

Agile Mindset

You have a strong belief in agile ways of working especially in accordance with SAFe
You are flexible, open to new ideas and have a strong focus on continuous improvement

Communication

You are an avid communicator, and are fluent in both spoken and written English
You can build compelling and interesting presentations supporting your ideas
You manage stakeholder expectations at various levels with ease
You navigate confidently in a multi-cultural environment

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Service Performance & Quality Manager