EZ Rankings

Ez-rankings is a digital marketing agency focused on enhancing the online visibility of businesses through SEO services, PPC, web development and social media marketing.

21 Job openings at EZ Rankings
Social Media Sales Executive (Fresher) Noida,Uttar Pradesh,India 0 years None Not disclosed On-site Full Time

We’re on the lookout for a driven and energetic fresher to join our team as a Business Development Executive. In this role, you’ll be responsible for generating leads and pitching our Social Media Marketing services to potential clients using platforms like Instagram, LinkedIn, and Facebook . If you enjoy networking, love crafting sharp DMs, and can confidently pitch creative solutions — we’d love to hear from you! Key Responsibilities: Identify and connect with potential leads across Instagram, LinkedIn & Facebook Craft engaging social pitches and follow-ups Maintain accurate lead trackers and update the CRM regularly Stay on top of industry trends and competitor outreach strategies for fresh lead-gen ideas Collaborate with the internal team to align pitches with services and client needs Requirement Strong communication skills Social media savvy with an understanding of platform dynamics Confident in cold pitching, and follow-ups, Basic knowledge of social media marketing and its value for businesses Highly proactive, self-motivated, and target-driven Eligibility: Freshers are welcome (marketing/communication background preferred) Internship experience is a plus

Sales Executive (Fresher) Noida,Uttar Pradesh,India 0 years None Not disclosed On-site Full Time

We’re on the lookout for a driven and energetic fresher to join our team as a Sales Executive. In this role, you’ll be responsible for generating leads and pitching our Social Media Marketing services to potential clients. If you enjoy networking, love crafting sharp DMs, and can confidently pitch creative solutions — we’d love to hear from you! Key Responsibilities: Identify and connect with potential leads across various platforms. Craft engaging pitches and follow-ups Maintain accurate lead trackers Stay on top of industry trends and competitor outreach strategies for fresh lead-gen ideas Collaborate with the internal team to align pitches with services and client needs Requirement Strong communication skills Confident in cold pitching, and follow-ups, Highly proactive, self-motivated, and target-driven Eligibility: Freshers are welcome (marketing/communication background preferred) Internship experience is a plus

Business Development Executive Noida,Uttar Pradesh,India 0 years None Not disclosed On-site Full Time

Role Description This is a full-time on-site role for a Business Development Executive located in Noida at EZ Rankings. The Business Development Executive will be responsible for driving business growth by developing strategic partnerships and implementing sales strategies to attract and retain clients. Qualifications Excellent communication and interpersonal skills Proven experience in sales, business development, or related fields Strong analytical and problem-solving abilities Ability to work well in a team and independently Knowledge of digital marketing or IT industry is a plus

Senior Social Media Executive Noida,Uttar Pradesh,India 2 - 3 years None Not disclosed On-site Full Time

We are seeking a proactive and creative Senior Social Media Executive to manage and execute social media strategies for our clients from start to finish. Y ou will be responsible for delivering engaging content, creating and managing social media calendars, executing paid advertising campaigns (with a focus on Meta Ads), and ensuring timely delivery of client projects with measurable results. Key Responsibilities: Collaborate with clients to understand business goals, brand voice, and target audience. Develop comprehensive social media content calendars aligned with marketing objectives. Coordinate with graphic designers to brief, review, and approve creatives for all campaigns. Create, curate, and oversee high-quality content (graphics, captions, videos, etc.) for various social platforms. Plan, execute, and optimize Meta Ads campaigns (Facebook & Instagram) to achieve KPIs such as reach, engagement, leads, and conversions. Track campaign performance using analytics tools and prepare detailed performance reports. Stay updated with platform trends, algorithm changes, and emerging opportunities to keep strategies innovative. Manage multiple client accounts simultaneously while meeting deadlines and maintaining quality standards. Suggest and implement new features to improve brand awareness and audience engagement. Requirements: 2-3 years of experience in social media marketing, preferably in an agency environment. Proven track record in managing and growing social media accounts for brands. Strong experience in Meta Ads Manager and paid campaign optimization. Excellent communication and client-facing skills. Ability to analyze data and translate insights into actionable recommendations. Strong organizational and time management skills. Creative mindset with attention to detail.

Digital Marketing Head noida,uttar pradesh,india 10 years None Not disclosed On-site Full Time

About the Role We are looking for a highly experienced and strategic Digital Marketing Head to lead our digital marketing efforts and drive business growth. The ideal candidate will have a strong command of digital channels, team leadership experience, and a proven track record of building and executing successful digital strategies that align with business objectives. Key Responsibilities 1. Develop and lead the overall digital marketing strategy across all channels (SEO, SEM, social media, content, email, performance marketing, etc.). 2. Build, mentor, and manage a high-performing digital marketing team. 3. Collaborate with cross-functional teams (Sales, Product, Design, Content, etc.) to align marketing strategies with overall business goals. 4. Plan and oversee digital campaigns to increase brand awareness, generate leads, and drive customer acquisition. 5. Analyze and optimize marketing performance using tools like Google Analytics, HubSpot, SEMrush, etc. 6. Set clear KPIs and ROI benchmarks for all campaigns and ensure targets are met. 7. Manage digital marketing budgets and allocate resources effectively across channels. 8. Stay updated with the latest digital trends, technologies, and best practices. 9. Oversee agency/vendor relationships, ensuring quality and performance. 10. Lead website and landing page optimization efforts to improve user experience and conversion rates. Required Skills & Qualifications 1. Bachelor’s or Master’s degree in Marketing, Business, Communications, or a related field. 2. 10+ years of relevant experience in digital marketing, with at least 3–5 years in a leadership role. 3. Deep understanding of all major digital channels and marketing automation platforms. 4. Strong analytical skills with a data-driven approach to decision-making. 5. Proven experience in driving measurable business growth through digital campaigns. 6. Excellent leadership, communication, and stakeholder management skills. 7. Ability to manage multiple projects and priorities in a fast-paced environment.

Digital Marketing Head noida,uttar pradesh,india 10 - 12 years INR Not disclosed On-site Full Time

About the Role We are looking for a highly experienced and strategic Digital Marketing Head to lead our digital marketing efforts and drive business growth. The ideal candidate will have a strong command of digital channels, team leadership experience, and a proven track record of building and executing successful digital strategies that align with business objectives. Key Responsibilities 1. Develop and lead the overall digital marketing strategy across all channels (SEO, SEM, social media, content, email, performance marketing, etc.). 2. Build, mentor, and manage a high-performing digital marketing team. 3. Collaborate with cross-functional teams (Sales, Product, Design, Content, etc.) to align marketing strategies with overall business goals. 4. Plan and oversee digital campaigns to increase brand awareness, generate leads, and drive customer acquisition. 5. Analyze and optimize marketing performance using tools like Google Analytics, HubSpot, SEMrush, etc. 6. Set clear KPIs and ROI benchmarks for all campaigns and ensure targets are met. 7. Manage digital marketing budgets and allocate resources effectively across channels. 8. Stay updated with the latest digital trends, technologies, and best practices. 9. Oversee agency/vendor relationships, ensuring quality and performance. 10. Lead website and landing page optimization efforts to improve user experience and conversion rates. Required Skills & Qualifications 1. Bachelors or Masters degree in Marketing, Business, Communications, or a related field. 2. 10+ years of relevant experience in digital marketing, with at least 35 years in a leadership role. 3. Deep understanding of all major digital channels and marketing automation platforms. 4. Strong analytical skills with a data-driven approach to decision-making. 5. Proven experience in driving measurable business growth through digital campaigns. 6. Excellent leadership, communication, and stakeholder management skills. 7. Ability to manage multiple projects and priorities in a fast-paced environment. Show more Show less

Senior Sales Manager noida,uttar pradesh,india 8 - 10 years INR Not disclosed On-site Full Time

Location: Noida (Work from Office, 5 Days a Week) Experience Required: 810 years in Sales (International + Domestic) Industry: Digital Marketing About EZ Rankings EZ Rankings is a 15+ year old award-winning digital marketing agency with global clientele across the USA, UK, Australia, Middle East, and India. With 175+ professionals, we specialize in SEO, Paid Media, Social Media, ORM, Web Development, and cutting-edge AI-driven SEO solutions. We are looking for a dynamic Senior Sales Manager to spearhead growth across domestic and international markets. Key Responsibilities Sales Leadership & Strategy Drive end-to-end sales cycles for medium, enterprise, and large corporate clients across international and domestic markets. Develop and execute sales strategies to achieve revenue and client acquisition targets. Build and manage sales pipelines, ensuring consistent lead nurturing and timely closures. Business Development Identify and pursue new business opportunities across geographies and verticals. Prepare and deliver customized proposals, presentations, and pitches to CXO-level decision-makers. Represent EZ Rankings at industry events, exhibitions, and networking platforms. Client Relationship Management Establish and nurture long-term relationships with enterprise and high-value clients. Collaborate with delivery, marketing, and operations teams to ensure seamless project handovers. Act as a strategic advisor to clients, aligning solutions with business goals. Team Collaboration & Reporting Mentor and guide junior sales executives. Provide market insights, competitor analysis, and performance reports to management. Work closely with leadership to refine pricing models, value propositions, and sales assets. Required Skills & Qualifications 810 years of proven sales experience in Digital Marketing, IT Services, or SaaS industry . Strong track record of selling to medium, enterprise, and corporate brands (both International & Domestic). Excellent communication, presentation, and negotiation skills with C-level executives. Strong understanding of digital marketing services (SEO, Paid Media, Social, ORM, Web Development). Ability to manage large deal cycles, enterprise negotiations, and long-term client engagements. Self-motivated, target-driven, and capable of working in a fast-paced environment. What We Offer Competitive salary & performance-based incentives. Opportunity to work with a leading global digital marketing agency. Exposure to enterprise clients across industries & geographies. Collaborative and growth-driven work culture. If you have the drive to close enterprise deals, lead business expansion, and grow with a global digital brandEZ Rankings is the place for you. Show more Show less

Business Development Manager (Digital & Performance Marketing with AI) noida,uttar pradesh,india 10 years None Not disclosed On-site Full Time

Location: Delhi–NCR (Onsite, 5 days/week) Experience: 5–10 years Function: Sales & Growth Employment Type : Full-time About The Role: We’re hiring a Business Development Manager to work with Indian brands into long-term retained clients. You’ll own the end-to-end sales cycle—prospecting, discovery, solutioning with pre-sales, proposals/SOWs, commercials, and clean handover to delivery—while championing AI-integrated performance marketing. What You’ll Do: Build & manage a high-quality pipeline of Indian mid-market & enterprise brands (outbound + inbound). Lead discovery to diagnose growth gaps (search, social, AI-SEO/AEO readiness, analytics, media mix, CRO). Craft solutions & proposals (channel mix, budgets, KPIs, timelines, ROI/ROAS projections) and close. Position AI differentiators: AI-SEO/LLMO, AI Overviews readiness, entity-first SEO, server-side tagging, Meta CAPI, creative/automation. Own bookings targets, win rates, and forecast accuracy; maintain top-tier CRM hygiene. Partner with Delivery to de-risk onboarding and unlock expansion in the first 90 days. Represent EZ Rankings at events/webinars; develop alliances with martech platforms and associations. Must-Have Experience: 5–10 years in B2B agency sales /growth consulting Hands-on understanding of Google Ads (Search/PMax/YouTube), Meta Ads, GA4, CRO basics, attribution. Exposure to AI-enabled marketing (AI-SEO/LLMO, AI Overviews, entity SEO, server-side tagging, Meta CAPI, marketing automation: HubSpot/Zoho/LeadSquared). Strong solution selling & commercial acumen (pricing, margins, bundled offers, HY/annual incentives, SOW/MSA terms). Executive communication (English/Hindi), crisp storytelling, CXO-level presentations. Proven CRM discipline (HubSpot/Zoho/Salesforce) and reliable forecasting.

Project Manager noida 6 - 9 years INR 8.0 - 11.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Finance/Accounts Manager noida 2 - 5 years INR 5.0 - 9.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Finance/Accounts Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the accounting department, including accounts payable, accounts receivable, and general ledger Ensuring the accuracy and completeness of financial records and reports, including balance sheets, income statements, and cash flow statements Managing the preparation and filing of all tax returns, including sales tax, payroll tax, and income tax returnsDeveloping and implementing financial systems and processes, including controls to ensure accuracy and compliance with financial reporting standards Collaborating with internal stakeholders, including sales, marketing, and operations, to ensure that the company's financial goals are aligned with business objectives Developing and managing budgets, forecasts, and financial reports to support decision-making and planning Analyzing financial data and providing insights and recommendations to support the company's strategic objectivesEnsuring that all financial systems and processes are in compliance with relevant regulations, laws, and industry standards Managing the performance and development of the accounting team, providing coaching, feedback, and training as needed Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Facilities/Admin Manager noida 3 - 6 years INR 4.0 - 8.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Facilities/Admin Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Delivery Head / Manager noida 7 - 10 years INR 20.0 - 25.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Delivery Head / Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

System Administrator noida 1 - 4 years INR 2.0 - 5.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, network equipment, and storage systems to ensure high availability and performance Managing and maintaining systems security, including firewalls, access control, and security protocols, to ensure the confidentiality and protection of sensitive dataMonitoring systems performance and capacity, and making recommendations for upgrades and improvements Responding to technical support requests and resolving technical issues, including troubleshooting hardware and software problems Performing regular backups and disaster recovery operations, ensuring the availability and integrity of data Managing user accounts and permissions, and maintaining accurate documentation of systems configurations and changes Collaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Quality Manager noida 2 - 5 years INR 5.0 - 8.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Solution Architect noida 3 - 6 years INR 12.0 - 16.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Solution Architect to join our dynamic team and embark on a rewarding career journey Understand the business needs of our clients and design technical solutions to meet those needs Work closely with our clients to gather requirements and design solutions Collaborate with our development team to ensure that solutions are implemented effectively and efficiently Stay up to date with the latest technologies and tools to ensure that we are using the most effective solutions Mentor and guide junior team members to help them develop their skills and knowledge Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Marketing Manager noida 2 - 5 years INR 5.0 - 9.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Marketing Manager to join our dynamic team and embark on a rewarding career journey Evaluating and optimizing marketing and pricing strategies. Analyzing market trends and preparing forecasts. Generating new business leads. Increasing brand awareness and market share. Coordinating marketing strategies with the sales, financial, public relations, and production departments. Developing and managing the marketing department's budget. Overseeing branding, advertising, and promotional campaigns. Managing the marketing department's staff. Promoting our brand at trade shows and major industry-related events. Keeping informed of marketing strategies and trends Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Domain Consultant noida 2 - 4 years INR 5.0 - 9.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Domain Consultant to join our dynamic team and embark on a rewarding career journey Industry Knowledge:Develop a deep understanding of the specific industry or domain, including trends, regulations, and best practices Stay updated on the latest advancements and changes in the industry Client Consultation:Collaborate with clients to understand their business goals, challenges, and requirements Provide expert advice and recommendations on how technology solutions can address client needs Solution Design:Work with cross-functional teams to design and customize solutions that align with industry best practices and meet client requirements Ensure that proposed solutions are scalable, efficient, and cost-effective Requirements Analysis:Conduct thorough analysis of client business processes to identify areas for improvement and optimization Translate business requirements into technical specifications Project Management:Lead or contribute to project management activities, ensuring that projects are delivered on time and within budget Collaborate with project teams to address challenges and ensure successful implementation of solutions Training and Support:Provide training to clients and internal teams on the implemented solutions Offer ongoing support and troubleshooting assistance as needed Market Research:Monitor industry trends and competitors to identify opportunities for innovation and improvement Contribute to the development of new products or services based on market needs Documentation:Create and maintain documentation related to solutions, processes, and best practices Ensure that documentation is accessible and understandable for both technical and non-technical stakeholders Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Software Testing Professional noida 1 - 3 years INR 3.0 - 6.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Software Testing to join our dynamic team and embark on a rewarding career journey A Software Testing Specialist is responsible for ensuring the quality and reliability of software applications through comprehensive testing and quality assurance practices They work closely with software development teams to identify defects, verify functionality, and validate the performance of software products The Software Testing Specialist follows established testing methodologies, executes test cases, and reports and tracks issues to ensure the delivery of high-quality software Key Responsibilities:Collaborate with software development teams to understand project requirements, specifications, and design documents Design and develop test plans, test cases, and test scripts based on project requirements and specifications Execute manual and automated tests to verify the functionality, performance, and stability of software applications Identify, document, and track software defects and issues, working closely with developers to facilitate their resolution Conduct various types of software testing, including functional testing, regression testing, integration testing, and performance testing Perform system and user acceptance testing to ensure software meets the defined acceptance criteria Develop and maintain test data, test environments, and test tools to support testing activities Participate in the review and analysis of software requirements and design documents to provide input on testability and quality aspects Collaborate with cross-functional teams to ensure that testing activities align with project timelines and deliverables Monitor and report on testing progress, including test coverage, test results, and defect metrics Continuously enhance and optimize testing processes, methodologies, and tools to improve efficiency and effectiveness Stay updated with industry trends, best practices, and emerging technologies in software testing and quality assurance Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Business Manager noida 2 - 5 years INR 5.0 - 9.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Business Manager to join our dynamic team and embark on a rewarding career journey A Business Manager is responsible for overseeing the day-to-day operations of a company or organization Their main objective is to ensure that the business runs smoothly, achieves its goals and meets its financial targets Here is a list of key responsibilities for a Business Manager:1 Develop and implement business strategies: The Business Manager will work with the management team to develop and implement effective strategies that align with the organization's goals and objectives Operations management: The Business Manager is responsible for ensuring that all operations are running smoothly and efficiently, including production, distribution, and customer service Human resources management: This includes recruiting, training and managing staff, as well as creating a positive workplace culture Risk management: The Business Manager must identify potential risks to the business and develop strategies to mitigate these risks Customer relationship management: The Business Manager is responsible for maintaining strong relationships with customers and ensuring customer satisfaction Market analysis: The Business Manager must stay up-to-date with industry trends and market conditions to make informed decisions about the business Negotiations: The Business Manager may be required to negotiate contracts, prices and deals with suppliers, partners and customers The ideal candidate for a Business Manager position should have excellent leadership and organizational skills and relevant experience in business management Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Sales Support Manager noida 2 - 4 years INR 3.0 - 6.0 Lacs P.A. Work from Office Full Time

EZ Rankings is looking for Sales Support Manager to join our dynamic team and embark on a rewarding career journey The Support Manager is responsible for leading and managing the customer support team to ensure exceptional service and satisfaction for clients or customers This role involves implementing effective support strategies, developing and maintaining strong customer relationships, and optimizing support processes Key Responsibilities:Team Leadership:Lead, mentor, and motivate a team of support representatives Conduct regular team meetings and training sessions to enhance skills and knowledge Set performance goals, monitor individual and team performance, and provide feedback Customer Satisfaction:Ensure high levels of customer satisfaction by addressing customer concerns and providing timely and effective resolutions Implement customer feedback mechanisms to continuously improve support services Foster a customer-centric culture within the support team Process Optimization:Develop and implement efficient support processes to streamline operations Identify areas for improvement and implement strategies to enhance support efficiency Work closely with other departments to align support processes with overall business goals Quality Assurance:Monitor and evaluate customer interactions to ensure quality and consistency Implement quality assurance programs and training to maintain high standards of service Address and resolve escalated customer issues promptly Reporting and Analysis:Generate and analyze support-related reports to assess performance and identify trends Use data insights to make informed decisions and implement improvements Provide regular reports to management on key support metrics Cross-Functional Collaboration:Collaborate with other departments such as product development, sales, and marketing to ensure a seamless customer experience Communicate customer feedback and insights to relevant teams for product or service improvements Resource Management:Manage staffing levels to meet customer support demands Optimize resource allocation to ensure efficient handling of customer inquiries Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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